Staff is always super helpful, great atmosphere. Was having trouble move in and Jake, one of the…read morestaff members, was quick to help.

DON'T LIVE HERE! That's what my roommate and I first heard from two residents when we stepped into…read moreUniversity House for a tour. We should have listened. Although we liked the apartment layout we were shown and decided to sign a lease, problems started on day one. We moved into an apartment with filthy floors, a non-working hot tub full of dirty standing water, and a balcony covered in Zyn pouches. At the time, we chose not to complain because we had a positive impression of the staff. A few months later, bigger problems started showing up. During a dust storm, we discovered that the balcony door would not lock, as well as a window in the living room and another in my bedroom. With help from neighbors, we had to tape them shut ourselves. The entire living room and kitchen filled with dust, but again, we dealt with it on our own. The worst issue happened when it rained. Water leaked into our carpets, leaving a horrible smell in both bedrooms. Maintenance was always quick to respond after requests were submitted (special thanks to Zayn) but simply placing dryers was not enough. The same issue happened during the next two rainstorms. Maintenance later told me the building needed a structural repair to permanently fix the issue. Since that was beyond their control, I brought it to management multiple times. My concerns were never taken seriously, and I only received a response after a maintenance employee escalated it himself. Management claimed they would follow up, but the repair supposedly happened months later, when I was not even there, so I cannot confirm whether anything was actually fixed. Earlier this year, we then spent five straight days without water after a repair went wrong and caused a system break. While I understand that emergencies happen, the solutions offered were completely insufficient. One suggestion was for residents to shower at a gym located 15 minutes away by car and, well, I don't have one. During that time, I had to sleep at friends' apartments. Even after the water returned, I went weeks without hot water, and the shower pressure was never the same again. Finally, after moving out this year, my roommate and I were charged $570 in cleaning and damage fees that we strongly dispute. We never caused any damages and spent an entire day cleaning the apartment before leaving. Photos justifying these charges were only provided after we asked for them, and many of them showed spaces that looked completely clean. Although we tried communicating respectfully through email, since both of us are outside the country, management has been inflexible, rude, and unwilling to negotiate. Do not trust the responses they leave under negative Google reviews claiming they work with residents to resolve disputes, because that has not been our experience at all. Please learn from our mistake and avoid living here at all costs.

Lauren and Genesis helped us so much during our move-in, and we honestly couldn't be more grateful…read morefor them. From the moment we shared our concerns, they addressed everything right away with such kindness, patience, and professionalism. They went above and beyond to find a solution that was not only quick, but truly satisfactory, and made us feel completely supported throughout the process. Their positive attitudes and genuine care completely turned the experience around and left us with a huge smile on our faces. We truly appreciate all of their help and outstanding customer service!

Update : 08.10.25 There's still been no response from the business regarding my lease, and that's…read morefine. I technically don't need it to proceed with my lawsuit. I just wanted to have it for my records. By removing it from my report, they actually confirmed everything I needed to know: they breached the contract and then illegally tried to hold me accountable for the full lease amount. I am no longer seeking a response from the Company and I'm going to allow the courts to handle everything from here on out. 08.05.25- To anyone who has faced legal issues related to inaccurate or unfair credit reporting if you genuinely believe you're entitled to have those items removed and you're not being heard, please don't stay silent. If you need guidance, want to know your rights, or just need help getting started I'm here to help. Reach out to me directly at lc.holmes00@gmail.com. Update : 08.05.2025 After three months and over 15 disputes across five years, I finally received a call confirming that the negative item was removed from my credit report. This only affirmed what I've known all along I did nothing wrong, and your office breached the lease agreement. I have since requested a copy of my 2020 lease a document I am legally entitled to yet suddenly, no one can locate it. It has now been five days with no follow-up communication, no explanation, and no lease sent to my email as promised. At this point, it is clear to me that your office is stalling, likely due to my notice that I am pursuing legal action. Because of your breach of contract, I was denied housing multiple times. I spent money on application fees, administration costs, and endured the mental toll of repeated rejections all because I was being held responsible for a balance I should have never owed. This is not something I am letting go. I've sent one final follow-up email today. If I do not receive a response or the requested lease by the end of the business day, I will move forward with legal action with or without the lease document. The fact that the negative mark was removed from my credit is already strong evidence that your company was at fault and violated my rights I've also attached screenshots of some of the disputes I submitted many of which were met with responses stating that no changes would be made and that the item would remain on my credit report. Let's be clear: they intended to keep this on my credit until 2027. If I could include every single dispute I filed, I would. Unfortunately, credit bureaus only allow limited-time access to dispute records, so I'll need to contact them directly to retrieve the full history. Rest assured, I will be doing exactly that because this documentation will be part of my case. Original : In September 2020, I was scheduled to move into a new apartment. After filling out the application and signing the lease, I went to collect my keys, only to be informed that the documentation wasn't fully processed. I found it peculiar that they allowed me to sign a lease without completing all the necessary paperwork. They told me it would take another 3 to 4 days, but I couldn't wait that long. I was due to vacate my current apartment the very next day and needed to move my belongings. Despite explaining my predicament, they insisted I had to wait. As a result, I chose to leave Arizona altogether and never moved into that apartment. However, that the full lease amount is on my credit report. It seems unfair to be held accountable for a lease when they breached the contract by not adhering to the agreed move-in date. Furthermore, I was never informed about any delays or issues prior to picking up my keys. Had I remained in Arizona, I would have faced homelessness. Now, I must explore my legal options against the apartment complex for breaching the contract while still expecting me to fulfill it. I believe that their failure to let me move in on the agreed lease date, along with not providing any updates, should exempt me from responsibility for that lease. I consider this a potential violation or breach

Location, location, location. That's about it. It's a massive housing complex for students. The…read moreunit was extremely dirty on move in day and many maintenance things wrong. Looks like the place was manhandled from years of abuse. A window in one of the units is duct tape closed, leftover from the last tenants. A month into the school year and it's still not fixed. I'll be calling the Tempe Fire Marshall if they don't address this soon. Little to no parking for guests which is very inconvenient. It's overpriced for what it is, but it's the convenience factor for students. You won't need a car. Get a bike or put on your sneakers and off you go. So, if you wanna be close to the action, mommy and daddy are footing the bill, and you don't mind being crammed in like sardines, this is the place for you!!!

I don't usually leave reviews, but my experience at 922 Place has been extremely disappointing…read more The biggest issues were ongoing maintenance and cleanliness problems. There were fruit flies in the hallway, which seemed tied to the trash chute not being properly maintained. The building also often had strange odors that made common areas unpleasant. Maintenance response times were frustratingly slow. Several issues took far longer to fix than they reasonably should have, and communication wasn't great when things were reported. Hot water was also inconsistent, sometimes going out for a week or two each month, which made living here really inconvenient. The gym is very underwhelming and not well maintained. On top of that, I was moved here after being kicked out of GLV for a semester due to ASU housing placement, which made the experience even more frustrating. Overall, this place did not meet basic expectations for student housing in terms of upkeep, comfort, or responsiveness.

Nice apartment complex, awesome study rooms, bugs not much of a problem. Overall the place is neat…read moreand tidy. Love the gym here. Although the walls could be thicker, and the management could be a little bit less robotic.

DO NOT LIVE HERE--WORST EXPERIENCE EVER!…read more This place is an absolute nightmare. The parking garage is beyond dangerous--I've almost been in accidents countless times because of how poorly it's designed. I paid extra money for what I thought would be a "nice" room, but it turned out to be an absolute disaster. They completely failed to disclose all the issues. There were literal holes in the walls, the shower pressure was non-existent and leaking, and the room was unbearably hot--far hotter than any other part of the apartment. Even after countless complaints, they couldn't or wouldn't fix it. It's so bad that I had to drop out and move back home because living here was impossible. To make matters worse, the whole complex is filthy. It reeks, there's trash everywhere, and the overall maintenance is nonexistent. If you value your sanity, safety, and money, STAY FAR AWAY FROM THIS PLACE. It's disgusting, unsafe, and an absolute scam. Save yourself the stress and avoid this dump at all costs!

Don't let the big gates fool you, this is not a secure place to live. Both me and my neighbors have…read morehad property stolen off our balconies by tweakers who can freely walk in and out of the complex through the open or broken gates. This entire place has been given the landlord special, nothing will last. Constant plumbing issues, and good luck getting maintenance to come help when you need them. Do not recommend, especially for the price.

They try to scam you when you are moving out. They quite literally charged me 400$ for staying an…read moreadditional 2 hours beyond my allocated checkout time of 12 noon. I understand Gateway has timelines but students are not people with a lot of resources. My U-haul was booked for 3pm and they charged me a 400$ for the 3 hours in between 12 and 3pm. Besides the appliances were old and rusting and no one would come to repair things when you raise concern on the RP. Its a scam even with all the decent reviews as they pay you points to post good reviews. There were so many issues with the apartment which i otherwise would not have posted but because of what they did to me. Here it goes: 1. The garbage disposal was overflowing, all the time. 2. My dryer vent caught fire and i raised a ticket which no one cared about 3.I raised repeated tickets for my flush cause it wasnt working and someone came fixed it temporarily and it broke down within the next 2 days again and no one ever came after that. 4. They also kept charging me for another extra insurance at assurant when i already had a third party insurance at lemonade. I tried multiple times to resolve it, frustrated with paying for two insurances. I even considered breaking my lease. No one ever got back to me on this.

Apollo Tempe deserves a five star review and here's why: 1…read more I've lived in University House Tempe and the Carmin. Apollo Tempe has the most responsive maintenance team. It took months for UH Tempe to fix anything, and probably a few days for the Carmin which is reasonable. Apollo Tempe usually fixed things in 1-2 days; 2. They have done the best roommate matching job for me. I had the best roommate ever in Apollo, even better than the ones that I found; 3. I lived in this 2b2b apartment. The reason I chose Apollo Tempe was that they have the best layout for 2b2b, which separates the two bedrooms on the opposite side of the living room; 4. They ACTUALLY reply your emails; 5. The staff are always friendly and they helped me print a lot of papers with incredible patience. None of them ever made me feel unwelcome. They always smile and greet people. I was able to transfer my lease during the summer. However, the lease transfer cost me a lot-- $500 relet fee, $100 something for utilities owner transfer fee. I guess it's a common issue for asu student housing and that is just not fair.

Everything was always broken - the coffee machine wasn't working, the parking gates, etc. The…read morestairways were so messy and I think there were feces at one point which was never cleaned. Not a great experience.

Before I moved in to Emerson 9 months ago, I researched over 20 apartments in the Tempe and…read moreScottsdale area and am so glad I chose Emerson on Mill over all other apartments I toured and researched. The apartment is in a great location and close to airport, shopping, movie theaters, restaurants and anything else you could imagine by stepping outside your front door. The apartment is well maintained and love the interior hallways and security access as well as the many amenities such as the pool, outdoor grills and fire pit area, gym, pool table, movie theater, conference room and so much more. This is by far one of the most well kept properties and very attentive to all of the tenants needs in a timely manner when a work order is placed. I give all the credit to the management team as they are by far one of the most friendliest and professional apartment staff I have dealt with and that goes for the manager Danielle all the way down to the cleaning crew, maintenance crew and the security staff who are always doing a great job of making the place a wonderful and safe place to live. The apartment layouts are spacious and well designed and wouldn't want to live anywhere else but Emerson as I haven't found anything that compares to what Emerson can provide and they have proven that over time. What makes this place so great besides the apartment being well kept, the great amenities, and not feeling like there are a bunch of crazy college kids running around everywhere is the personal relationships built with the management team. They truly care about the place and it's tenants and it shows! Five stars and highly recommend Emerson on Mill to those looking for a great place to live and to make some new friends as well. I will be renewing my lease for years to come.

Overall negative experience with staff and management. Not at all customer focused. Very mercenary…read more Cleaning and maintenance staff are great.

I have been paying rent at Atmosphere for five years since the property opened. The last four years…read morehave been great; however, this school year has been horrendous. There is a new high rise being built next door (literally outside the windows on the east side of the building). The construction is all hours of the night. When residents complain to Atmosphere staff, they do NOTHING and refer them to City of Tempe. Parents have left multiple messages for Atmopshere management to complain but they do not return calls. Apparently they have a permit to work 24 hours a day! Residents have complained NUMEROUS times to City of Tempe and nothing has been done. Meanwhile, residents are awake ALL hours of the night because of the constant banging. Construction workers have even filmed residents in their rooms! Again, Atmosphere Tempe does NOTHING to help the residents. I'm paying $1,600 per month for no sleep and constant frustration. If you want to sleep, do not rent at Atmosphere. I have videos of the noise in the middle of the night but unfortunately, it does not allow me to upload videos.

I am the parent of two college students who live at Atmosphere. I experienced the move-in process…read morewith them and have visited a few times since they moved in. We were all very pleased with the ease of the move-in process and ongoing friendly assistance of the front desk staff since then. I have called the leasing office numerous times (mostly before move-in) with various questions and have always been greeted kindly and received helpful responses. The lobby, hallways, and Sky Lounge are kept clean and nice. My kids report that they hear virtually no noise from neighboring apartments. Their experience overall has been positive.

I lived there 3 years. I had a pretty good experience my first year, then new management came in…read moreand it wasn't so good. My roommate and I had a 3 bedroom but for the first year and a half there was no 3rd roommate. We were given a smaller fridge by the first owners cuz when we moved in ours was broken. They promised that they would get us a bigger one and if we didn't get it right away then for sure it would be supplied by the time we got another roommate. We get a new roommate and we ask for the bigger fridge- they promptly tell us no and tell the new roommate that we are lying and they never promised that. I have email proof but they ignored it. And we decided not worth a fight. Then we get to the fact of me moving out. I moved out early cuz I had a two day drive. I asked them how to submit keys when I'm leaving at 5am and they don't open until 10. There isn't a drop box for us there isn't anyone there to call. So what do I do? They tell me to leave it with my roommate. I leave on Thursday before move out she turns them in Saturday before move out. I get a statement about my deposit refund and they deducted money for keys, utilities, and pet rent. 1) why the keys if they were turned in? 2) how did they get my address in a state I didn't give them? 3) why am I paying these rental charges when I paid the months rent before I left? I cal to ask and am quickly met with annoyance and rudeness from management. Mind you- I hate confrontation and was very sweet and kind simply saying I wanted to understand the charges. When I say my roommate turned in the keys, they say no, they never received them. I'm like okay then where did they go? And then when I ask how did they get the address when I didn't give it to them, they said they'd call me back. They call back to say they found the packet and I was charged for keys cuz the keys were turned in late. I was like ummmm probably not cuz my roommate turned them in Saturday BEFORE move out like I checked with her. But whatever. So then I say ok what about the rental charges, they say oh everyone has that but you're not charged for it. It's a misprint, your charged for just the keys. I ask to clarify that I'm being charged nearly $100 for just keys not rental also cuz the statement says keys cost $12 and the manager YELLS at me and says that $100 is how much keys cost. Woah. Ok I never raised my voice. All I asked for was clarification. Way to be professional. He then hung up after I said oh ok just clarifying. I didn't even get to finish saying thank you (cuz I'm polite) before he slammed the phone down. Needless to say, you will have a mediocre experience while living there but once you leave they don't treat you well and are rude and disrespectful. I wouldn't wish this life on anyone. Also the question about the address is still up in the air- guess they also have ways of tracking you when you leave. Stay safe and far away from this place.

It's one of the second dirtiest apartments around here. I would not recommend. The staff is not…read morefriendly, the lights are half going out like a ghost living apartment. The place itself give some haunted vibe and it looks like college kids live here to party

These apartments are very good. While they don't have limitless amenities like some other…read morecomplexes, they are also not incredibly expensive. The process of leasing the apartment was easy. I did most of it over the phone and through email, and the day of move-in the process took less than 10 minutes. Once in the apartment, everything was in good condition. The cable worked, a/c worked, electricity and water worked, so I was happy. If you are an ASU student, this complex is perfect. From my apartment, I am about 5 minutes walking to the gym and 10 minutes walk to most of my classes. I have had no problems while here due to management or facilities. The pool is kept clean, and they even provide free cookies every day. So, if you are an ASU student with or without a car looking for a comfortable apartment near school without spending over $1,000/month just for a studio, check this place out.

They literally stole my pink couch from my patio today and didn't offer any reimbursement, notice,…read morenothing. They literally stole from me and did not care. They said that a past tenant from a building that I DON'T live in CLAIMED it was their couch so they walked over to MY building and took MY couch. I'm contemplating making a police report. When I called and asked Kathy, she laughed and didn't have any good answers notes did she call me back. I was followed up with a weak email that I will be posting. I'll update this review based on what happens but please beware. The office staff is not upfront nor kind like they portray.