Logan's has an inviting interior with lots of dining space. The staff was friendly in the Alex, LA location. Service was quick since there were only a few diners during my late night visit. Ample well lit parking lot. Restaurant is on the feeder so you can't miss it. I adhered to the hostess' recommendation and enjoyed the meatloaf. If you're ever on the fence, then the restaurant staff will lead you in the right direction. Their eyes and demeanor sparkle when they're impressed by menu items. Light and fluffy Parker House rolls, accompanied meatloaf, steamed broccoli and mashed potatoes. There were only 2 sides in my original order. Yet, the kitchen sent 3. It was very good. read more

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Steak was grey and overly salty! Nothing looked or tasted appetizing! Bartender was more worried about closing down and failed to even check on me! read more

Logan's Roadhouse - Stains at bar - Steakhouses Near Me - Alexandria, Louisiana

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It is a typical chain restaurant. The staff was friendly and helpful the decor is that of all the Logan's roadhouse restaurants. The food was excellent. read more

Logan's Roadhouse - Menu - Steakhouses Near Me - Alexandria, Louisiana

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Service with a smile although felt a little rushed. Steaks were cooked to perfection. Really only problem was the dip was not warm enough and we had to send it back but cheese dip is like that. Wish they still had peanuts! read more

Midweek, middle of the evening, not a busy dinner shift. I have no problems with the service we received. We were promptly greeted, immediately seated, and drinks were served quickly. I ordered the 16-ounce ribeye steak, medium rare. It took a curiously long time to be brought out,leading me to believe the kitchen overcooked one the first time and had to cook a second. Hey, no problem, for $26, I want it done correctly. When the steak was served, it was in fact cooked according to my request, but it was so laden in salty seasoning as to be barely edible. I have eaten pretzels with less salt on them than did this steak. It bothered me that an otherwise properly prepared cut of meat what been essentially wasted. It bothered me even more that I was paying $26 for it. This had to have been an accidental double-dose applied in the kitchen. I can't imagine they would intentionally be salting steaks down like that. I won't be back here. read more

Cockroaches and stains on the floor. Over 2 hours to get entrees. Brought appetizers after entrees came out. Food was cold. Didn't receive a single refill after 3 hours. The only visit this place deserves is from the health department. read more

Logan's Roadhouse - Empty glass for hours - Steakhouses Near Me - Alexandria, Louisiana

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My sister and I went to Logan's on Monday August 19, 2024. She ordered the Roadhouse Deluxe Burger cooked Medium with Fries and I ordered All American Burger Medium with Baked Potato. Oh my goodness we absolutely loved it the Burgers were cooked perfectly just enough seasoning on them and juicy. My Baked Potato with Butter was also baked to perfection!! Her Fries were seasoned with salt and hot!! You can't go to Logan's and not eat their Hot Fresh Rolls. Oh my this food was to die for. I had forgotten how absolutely awesome their Burgers are!! Best Burgers in Alexandria hands down!! If you haven't been here or like me haven't been in a while you should!! You won't be sort!! read more

Ordered a steak and it was absolutely horrible, I've never had a steak this bad. Even the baked potato was horrible, I'm not sure how you can mess up a baked potato but Logan's sure did. We won't be back read more

100% would not recommend or return to this location. I had to return an entire order due to my burger not having the meat patty and the order was missing a side that I paid full price for. I took the food back and asked for a full refund and was told that I would have to wait for it to get processed on the next day which would be a Sunday. In addition to living a hr away nothing was given to ensure that a refund would be indeed issued on the next day. I ordered the bayside burger, sweet potato fries and a side of broccoli (which I never received). The total amount was around $52 and the other items that were ordered were ok. I have restaurant experience.... So I only wanted to be refunded the cost of the meal that was returned. UPDATE!!!!! I did receive an actual email from an actual person regarding the issue and was contacted by the manager and I received a refund for my meal which ended up being about $14. I will be changing my rating from one start to 2 stars ( I've had too many issues with Logan's) read more

Logan's Roadhouse - The Bayside Burger with the missing beef patty and broccoli - Steakhouses Near Me - Alexandria, Louisiana

Some years back, I would go to Logan's roadhouse on a regular basis. Back then the food couldn't be beat. I recently went there only to find out that the food had a lot to be desired. I will go there again only if it's the only steakhouse in town! read more

If I could give zero stars for this dining experience I would. Horrible service and horrible food!!It took over an hour for us to get our food. One of the steaks was supposed to be a 16 ounce ribeye and it looked like a breakfast steak from waffle house. Then on the other order, the steak was not cooked correctly. It took another 30 minutes to come out. I could not eat with my family because they had their dinner already. Was told that there were no sweet potatoes however, every table around us had sweet potatoes. There was no questions about a manager coming by to talk to us about our experiencein the waitress could care less and you could tell she didn't want to be at work. It'll be a long time before we go back to this restaurant. read more

I simply ordered a burger and fries; It was delivered with the lettuce being only a single white leaf ; not green leaf. (nothing against whites but prefer green) no catsup for fries ( they were good) no mustard nor mayonnaise , for burger which was allowed to sit while we waited for her dinner. My wife ordered a loaded sweet potato. They brought a baked white potato ; ( again ,nothing against whites but prefer orange colored sweet potatoes) so we had to wait while they took her baked potato back and they took several minutes as they fixed her potato ; as her center cut sirloin , that was really dry and small , was allowed to sit and cool. I ordered a burger simply because last time here the filet was tough and overcooked but friends wanted us to join them here. I think it will be necessary to simply pass on by next time. I value my friends but believe we can simply do better read more

We had the very best experience last night dining at Logan's. The food was great, but the service was superb! We celebrated my daughter's 14th birthday there. She had 9 friends helping her celebrate. Our amazing server Kyle I. never missed a beat with all of their middle school chaos and energy. He was attentive and went above and beyond to make sure our visit was pleasant and enjoyable. He made my birthday girl feel special and left her friends with mouths as he sang an amazing ballad (this young man is seriously talented) instead of your typical happy birthday song. Everyone that we encountered from the hostesses at the front, to the bus boys in the back, and other wait staff passing in between were so welcoming of our party. The food arrived to our table hot and our drinks were never empty. It was a really extra special night because of Kyle's incredible attention to detail and his charm. read more

Logan's Roadhouse - Our server Kyle and Chicken Parmesan on the table... it was very good - Steakhouses Near Me - Alexandria, Louisiana

We placed an online order for my mother's birthday meal. The app said that the order would be ready at 4:20; we got there at 4:40. Pulled up at the curbside pick up and called the number. First attempt - no one answered. Second attempt - was told that someone would be right out with the order. 15 minutes later - called again; was told, again, it would be right out. Finally we go inside to get a refund. After an additional 20 minutes of attempting to get a refund, someone said that the order was ready. This customer service is flat out deplorable. What was once our favorite go-to restaurant, is now on a list of no-go. Update - And, the order was wrong when we got home and opened the food box. Guess that's the icing on the cake. Wish I had an extra pair of hands to give this experience 4 thumbs down. read more

Kyle Great Sever! Fast pace. And great customer services. Food hot and fresh! Thank You Kyle Alexandria, La read more

Logan's is disguised themselves as Embers smoked bbq on door dash. I ordered food and received food that was discarded or previously eaten! I will not be eating Logan's, embers BBQ or twisted tenders!!!! read more

Set down, placed our order, then a roach crawled across our table. Jumped up told waitress and walked out, fast.

First-anniversary date with hubby!! The drinks and food were great! But........ I'm giving it 3 stars because 1) We didn't get everything we ordered. The cook came out of the kitchen to serve our food but fail to mention that they were out of Mac n Cheese. If we never mentioned that it wasn't on my husband's plate she probably would've not said anything. So my husband asked for broccoli instead. Also, they didn't bring my loaded potatoes out. Our waiter came by and said they are making our sides and will bring it out when it's ready. 2) 30 mins gone by and we're already done with our food. Our sides still haven't come out:/ 3) Our waiter never came by after they dropped our food off at our table. 4) Our waiter seemed like a nice guy but he seemed so overwhelmed. 5) staff wasn't wearing their masks properly. Our waiter took his off a few times at our table and the lady who dropped our food off at to table had her mask only covering her mouth. Did I mention we got there at 5 when the restaurant didn't seem busy. It took us 30 mins just to get our drinks and almost an hour to get our food also we had to chase down our waiter for the check. read more

Logan's Roadhouse - Steakhouses Near Me - Alexandria, Louisiana

Logan's roadhouse is more like logans shit house. Stopped going there years ago because of poor service, but decided to give them another chance. They did not fail to disappoint, service has gone way down the drain. Not only did the staff act like it was a burden on them to take your order. But when they got half of our order wrong they just disappeared and didn't come back until they dropped the check. Ordered a 22oz porterhouse medium rare and recieved it well done, tough as a piece of leather, and drier than shit. After informing the waitress That I ordered a rare steak (had only taken a single bite.) I was given the excuse that because it was such a high priced steak they would not correct the mistake. No compensation and no apology. The management and owners dont care either just propetuating poorer service. Dont waste your time or money on this dumpster fire of a restaurant. read more

HORRIBLE EXPERIENCE @ Alexandria, LA location. After taking 20 min just to get watered down drinks and another 40 min or so to get food, this is what we get. Out of 4 steaks ordered, only one was correct. Baked potatoes we VERY overcooked, salads came about 2 min before food, broccoli was never received. Manager was arguing with customer next us regarding their visit. $112 for the worst experience. Only thing good was our waitress, she apologized over and over again for something that was completely out of her control. 100% would NOT recommend this place. Texas Roadhouse is where we will go from now on. read more

We went to the Lake Charles La. store with a party of nine for my wife's 75th birthday. When the waitress came to take the drink order, my daughter ask if the music could be lowered as it was blaring over our table and we were unable to have normal conversation. She informed us that the music was "controlled by corporate" and they unable to control volume or content. The food was OK and the service was OK. I picture Logan's as a family steak house not a sports bar, maybe I was wrong, but I will not go back. read more

The bathrooms are disgusting. They clearly have not been cleaned in a while. Our server rushed us the entire time. The steak was very rubbery. I had the side salad and it tasted like dirt. The baked potatoes were to hot to eat. I will never return. read more

Thought it was going to be good but.... The service was not good at all. We ordered and then sat! If you have time to sit and do nothing great place. A different girl brought our food and we waited some more! Steak had very little flavor. I understand short staff but this was not the case here. Just seem to not care. read more

I wanted to like this place because 2 meals cost me $70+, but it was pretty bad. There was no wait on a Friday night and I see why. The only thing good about this place was our waitress. However, I think some personnel changes need to happen in the kitchen. The potato skins were burnt to a literal crisp and came out scalding hot like they had just been taken out the microwave, the Mac n cheese was mush. That was sad to me cause I love mac n cheese Lastly, the ribs did fall off the bone, but they were sooo dry I didn't come close to finishing them. I want places of business to succeed in my community but I just can't come here anymore. I feel robbed lol read more

2 star is all i can give. Hostess seemed to have a bit of an attitude. After she sat us, we waited for about 5 minutes for anyone to come to our table. Finally a server did. Instinct told me to put our drink order and appetizer in first together. We had the onion petals and 2 soft drinks. So, the server comes with our appetizer plates and right in front of us, smears her fingers and palms over and over the plates, I assume trying to clean them off? Yeah, I don't think I'll be putting any food on those plates. I flipped them over, so we wouldn't accidently use them. Onion petals came out and they were good as usual, as the other Logans. Bread came out, 1 was cooked well with a brown top, the others were bright white , soft and doughy inside. Not fully cooked. Our burgers came out, maybe 20 minutes later? The place was maybe 1/3rd full and everything seemed to take awhile. She got the bacon burger and I got the basic cheese burger with fries, which the fries weren't cooked all the way either. Granted, our service was okay. The food was lacking. Paid our check and then noticed we were charged for 4 drinks. When there was only 2 of us. Had to have our first check voided and recharged. I just didn't feel the dining experience here. read more

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We arrived after lunch on the way home from a conference. There weren't very many people in the restaurant. Before sitting, I had to get paper towels from the bar area to wipe off my seat because it was dirty. After being seated for 15 minutes, and being passed by the waitress in the bar area several times, the bar tender came and greeted us, took our drink orders as well as our food orders (since we'd been there long enough to know what we wanted), and told us that our server was someone with a name beginning with an S. We knew it couldn't have possibly been the waitress that walked around our table, because she never greeted us to begin with, right? Minutes passed and so did she (several times) then asked did "she" take our drink orders. After telling her what we ordered, the waitress brought out the drinks that had been sitting there. Next, a huge spider began crawling down the glass of the window. My daughter panicked, so we moved ourselves...Our "waitress" was too busy talking to a coworker in the corner so she didn't notice. I let the bar tender know that we moved because of a spider and she said "that's fine". We knew that the move was fine, the lack of cleaning was not. 5 minutes later, I asked the waitress about rolls, because we had none and they were brought to the table. I ordered grilled shrimp, my husband ordered a steak, and daughter chicken tenders. After being there for an hour, we were done, and thanks to Charlen, the bar tender, we were ready to go. I don't know if it's the economy and the mentality of not working , but to some, customer service and common courtesy has become a lost art. The person that acknowledged us and was attentive to our needs was tipped respectfully, and we don't plan on making this a stop again...unless we're sitting at the bar . read more

Logan's Roadhouse - Window area - Steakhouses Near Me - Alexandria, Louisiana

Got a reply back from Logan's, they said they would follow up on this place and they would get in contact with me. I haven't heard a peep. I will not eat here again nor will I recommend this to anyone read more

Logan's Roadhouse - Steakhouses Near Me - Alexandria, Louisiana

Decent food, but nothing special. A lot like Outback, Chili's and other chain restaurants. You'll get decent service and food, but don't expect to be blown away by any of it. Good options for the family and if you have kids though. read more

Logan's Roadhouse - Steak and shrimp. Steak was a little over cooked. Shrimp was good and well flavored. Broccoli was mush. Nothing special, but not terrible. - Steakhouses Near Me - Alexandria, Louisiana

The food here is awesome with great specials and a friendly staff. We would give this 5 stars and eat here regularly if all the staff were wearing masks properly, but that is a dealbreaker to us. read more

My mother and I went to your location in Alexandria, La earlier this week.It was a horrible experience. When we sat down the table was sticky and unclean after we had been standing up front for 5 mins and told a table was being cleaned. We sat and ordered drinks and an appetizer which took approximately 35 mins to arrive. We then ordered two steaks a filet and a T-bone. We waited over an hour and half. The table that came in twenty minutes after us received their food before us. When our meals finally did come out they were a further disappointment. My mothers T-bone steak only had the sirloin side (which was over cooked and full of fat). When I brought it to management attention she proceeded to "mansplain" to me that the T-bone did not have two sides, a filet and a sirloin. This of course is in complete contradiction to your menu which list it as having two sides (please see attached picture of your menu) I felt completely disrespected and talked down to. She did nothing to correct our disappointment or to help us. I have worked in the food industry previously and as management I know this is not how a customer should ever be treated.My mother ate her overcooked and fatty steak because after sitting for an hour and half we were starving. The waitress at the end of the meal was rude and asked my mother did you even bother to eat it. I did not finish my filet which was clearly her other side of her steak. We will not be dining here again and neither will any of our family and friends . Your management clearly needs to be retrained in your menu and in customer service as well as your wait staff. I look forward to speaking to someone about this matter. However, after reading the reviews from your Alexandria store I doubt anything will change. @Logans management I have emailed you multiple times with no response. Seems like you are doing as well as your store in Alexandria. read more

Logan's Roadhouse - Steakhouses Near Me - Alexandria, Louisiana

We waited for 15/ 20 minutes before we were even asked what we would like to drink. When we received our drinks two were wrong. We placed our order at time of ordering drinow, all theee were salads. 45 minutes later we had not received our order. The waiter would speak in one word sentences if at all. Consulted with manager which also was a waste of time, as he made excuses for our waiters behavior. After talking with manage, our waiter refused to serve us in any way. We had to ask another waiter to assist us. Music was too loud also. Worse service ever. read more

This restaurant is FILTHY. I didn't even want my kids to touch anything. I'm surprised we actually stayed to eat. I regret it. Everything is disgusting, dusty, dirty, grimy, and the table they set us at had the previous customers food all over the floor up underwear feet would be. They said they would come clean it up but they never did. Our waitress was super nice, but other than that please do not come to this restaurant it is terrible! The bathroom was grossed, the changing table is disgusting. read more

Good service, friendly service. Pretty good food . It could.of been better if im.being honest but I was tols.the better cook was not working that night. It was good though minus the steak not being cooked exactly the way I wanted . I will go back again and would recommend it. read more

food not good. They had not much to serve. No bread. haven't been there in years. Niw I know why. Will not be back

We ordered to pick up when we got there the food wasn't ready, but the food well the fries wasn't even cooked at all it was mushy. The grilled meatloaf was burnt. The "fall off the bone ribs" didn't even look like it wanted to fall off it was hard. The meatloaf was okay besides the burnt part but it's thick. First time we ate here and probably won't ever go back. read more

Thank you so much for the pleasant experience we had this evening. We actually got a table as soon as we walked in and didn't have to wait at all. There was 5 adults and 2 children at our table and our servers name was Toni. She did an outstanding job, she was very patient, and so polite! Our order was 100% right, the food was so good and it was very fast service. The environment was so relaxing and kid friendly! This was our first time at Logan's and we will be back for sure! read more

I know this is basically a road stop type of restaurant but the employees dress like they just woke up from a hangover. Poor personal hygiene and overall appearance. What happened to taking pride in the way you look? This is the woke generation. Food is good but the presentation is poor. This comes from bad management and no leadership. read more

I don't know why people have left negative feedback. My girlfriend and I eat there last Friday night they seated us right away no 1 hour wait like other places. We order drinks and appetizer and they where both awesome. We order dinner and everything was cooked perfect, best meal I have had in a long time. The staff was very professional. I will come be back to eat at this restaurant again. Our dine in experience was 5 stars! read more

Before I got to post this review a message came up stating that during COVID-19 business are trying to do their best.... with that being said their best was some workers was wearing mask and the ones that was wearing them was wear it below their nose hanging on their mouths! We ordered our drinks which they was out almost every drink we ordered finally we ordered something to drink the waitress walks away and never took our sons drink order we had to flag her down just to get him a drink. Then we ordered our food my husband wanted the 6 oz sirloin (medium) with a salad and a sweet potato but the waitress said they was out of sweet potatoes not a big deal I guess so he ordered a bake potato instead. I asked to order the 12 oz sirloin because I was going to share with our son well they was out of the 12 oz sirloin so I ordered the 6 oz sirloin (medium) salad and bake potato. When our order came out I cut into my steak it was so raw but tough like it was well done on the outside well that's because it might have been cooked frozen I sent it back they brought me another one that was super well done I just kept because they apparently was mad that I sent it back in the first place! Our salads had old lettuce in it our bake potatoes hard! As we was paying and trying to let our son finish his food the busier came by and sat the dirty tub on the table trying take clear our table when we wasn't done! Oh and did I mention that they sat us next to the kitchen entrance and oh my they have no regard for this virus going around and no regards toward being clean at all This includes the manager of the place too! A health inspector needs to visit them! Oh and keep in mind we haven't got to go out to eat since all of this started. So we was looking forward to really enjoying ourselves If I could give 0 star I would! read more

every time we go, something ruins our visit. from our server walking out to our server just not showing up for 45 minutes. i get it gets busy but when its a ghost town and your server still doesn't show up there is a problem read more