My issues aren't with Logix directly, they helped me with a motorcycle loan. My issues came with who they ask you to do business with, a scam insurance company called Franklin Madison Insurance which is out of Tennessee and should not be allowed to do business in California. During my loan i received an invitation from Franklin Madison through Logix to buy a life insurance policy which i accepted. The scam catch is you can only pay through direct deductions through Logix. Once you satisfy your loan and your Logix account is closed Franklin Madison cancels your insurance. All loans end, it's a scam system designed to rob you of all the premiums you send them. Why not just rob people outside the 7-11? Shame on you Logix for doing business with a scam company. you should know better. Check out the complaints on the Better Business Bureau site. read more

They are the BEST!!! Samantha at the Valencia branch is amazing! They are all so nice and its fun to go there. So glad i picked LFCU. Reid read more

This is my first time here ! Hopefully the customer service is as good as in your old location on Hollywood way , I like banking with you guys ! read more

Worse bank to apply to for an auto loan! They act as if you're trying to borrow million dollars from them for a freaking $35,000 car loan they want to verify two years of tax returns and other things how ridiculous is that on a 720+ fico score and somebody who has over 10 cars paid off on the credit report. Smh. Not to mention the loan officers are incompetent who go back-and-forth between you and underwriting and they're not even courteous enough to return your phone call you have to keep hounding them and calling them and emailing them. Don't need your stinking loan going to buy the car out right! read more

Everyone is always in a great mood, thank you for being so kind. Best credit union in the state. (Here for the free dog) lol

Upon the recommendation of my financial advisor I applied for a car loan refi to save on interest rate. I provided all info and was told it was approved. Then I hear nothing for awhile. I reached out to see if I would need to make the payment to my current lender or would this be finalized before the due date. Got no response. Waited 3 days, emailed again. No response. Waited 3 more days Then I left a voicemail. No response. Finally I got a reply that the loan officer was "busy" so didn't respond for so long but would finalize my loan that day. Well, unfortunately now I do not feel confident doing business with someone who is too busy to even send a simple email saying "I am busy, pay your current lender and we will take care of this in a few weeks". That would have been totally fine and taken all of 30 seconds of your time! I was not in a particular hurry I just wanted to be answered. It speaks volumes when you are too busy to answer me. You don't need another customer so I will not burden you! :) read more

The entire process just speechless...from the day submit the loan application to closing, it took approximate 56 days. The payment calculation on the loan closing document was wrong. Logix was never like that before...sad I wasn't going to post a review, just received a payment book, again the payment amount and date were wrong. What's wrong with this place? read more

Logix is by far the best place to get a mortgage loan. Rhona Jukes took on our loan when another lender fell through last minute. Just when we thought there wasn't hope Rhona came to our rescue. From the moment I spoke to her I knew she would make things happen and get us into our home. She literally held our hand the entire way and was constantly kept in touch. No matter what time of the day she was always there to answer question. Without Rhona Jukes end Josh Corrillo we would never been able to purchase our first home . With there amazing customer service and low rates you would be foolish to go anywhere else. Thank you Logix for everything you have done for my family and I. Tawnya read more

I had a an amazing experience obtaining a car loan at this credit union! I was originally working with loan officer but wasn't able to get the approved , I decided to give Logix another chance but with a different lender. The name of the loan officer that was able to help me make my dreams come true to obtain financing for my dream car . AMADO , I REPEAT , ASK FOR AMADO . he went the extra mile and was able to help me out in my tough situation where other credit unions I have visited were not able to help me . I am extremely satisfied with the service he provided , I strongly advise anyone who is interested in obtaining financing ASK FOR AMADO , he will do everything with his best efforts to help you get the financing for your car . With his strong interpersonal skills and determined mindset you are in for a successful turn out . I hope every that is reading the reviews on here and is interested in obtaining financing .. Come to logix and ask for AMADO , you will not be disappointed , Amado is you ever come across reading this review you truly deserve more than just a review , thank you so much for doing everything you can to help get my dream car and help me in the situation . 10/10 : customer service 10/10 : interpersonal skills 10/10 : professionalism 10:10 : knowledge THANK YOU! AMADO read more

Logix - Burbank Branch - Letter from logix ! - Banks & Credit Unions Near Me - Burbank, California

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Excellent service, lowest rate on of my loans. Porter Ranch Branch is very convenient and not crowded.

Very helpful and knowledgeable employees They financed my new travel trailer. Thank you Sabrina. read more

Logix - Burbank Branch - Banks & Credit Unions Near Me - Burbank, California

Love logix!excellent service! Very professional and kind employees! New location is great!

From setting up my appointment to meeting the person who took care of me, I was pleasantly surprised with the customer service and efficiency. Sergio made it really easy to consolidate and refinance. Excellent help to work with! He will keep you hydrated as well. Very important! This location is well kept and neatly designed. Plenty of space in the waiting area, walk-ins are welcomed, and the wait time for my appointment was short. Bathrooms are past a second set of doors, behind security oddly enough. Overall, a great experience with this Federal Credit Union location, and competitive numbers. Thank you Log! read more

Thank you Tony Juarez, financial officer, we refinance our suv loan and he saved us money, he went out of his way to get us the best interest rate and monthly payments. The process was quick, he was communicating with us and we are very satisfied and grateful that we made the decision to open an account here. read more

Logix - Burbank Branch - Banks & Credit Unions Near Me - Burbank, California

So far one star. I set up an appt through the phone and got a text confirmation then went to the branch and they did not have my appt. also I was told I had to come into the branch for the preapproval and then I was told I could have done it online. So annoyed at the waste of time already!! So far have been getting mixed messages. Very frustrating experience. UPDATE - Someone from Logix called this morning and cancelled the WRONG appt for my car purchase! So now i have to reschedule for again a later date. Their appointment system with texts and people calling is so confusing and AWFUL! So far just sooooo frustrated with this place! read more

Outstanding service and a special shout out to Chris Martinez who offered us his exceptional service and time. We came in just for an auto loan and are now considering moving our accounts to start banking with logix. It's simple and easy banking with service by people who care to help get your business done right. The way our experience went so smooth and quick makes me question why we're still banking with traditional banks like chase and Wells Fargo. We are so grateful to have met Chris and have a reason to expand our options beyond where we bank now. Thank you so much again for your service and going above and beyond to make sure all of our needs were met and taken care of!! read more

WOW!!! I had to go in there to open an account for a loan. Last I was there it was maybe 2019. It is astonishing how rude and unprofessional everyone was right from the second I walked in from the girl up front to the girl who came to supposedly assist me open my account, I began to thank her when she walked up and Priscilla literally held her finger up and shushed me to tell the girl upfront that her 10 AM appointment had canceled. She didn't smile she didn't give a fuck why I was there after 5-10 minutes of clickety-clack clickety-clack, on her keyboard with the most attitude I've ever experienced for no reason, she told me that it's a joint account and because my wife is not there I'd have to go home and open the account online. Meanwhile been calling the loan guy for three days and he hasn't returned my calls. I called him again this morning and his message says that he's out of the office until Saturday. WOWWWWWWWWWWW read more

I've been a loyal customer for years and recently the customer service has really taken a dump. The car loan process is what tipped me over the edge. They have zero empathy. I explained that I accidentally put some wrong information and asked how I could fix it. They basically said, "Tough Sh*t." Also, you're charged for ATMs, with no reimbursement if you aren't near a Logix bank and there are zero in the South Bay. They say they offer free checks, but when you request them, they make you pay (even though it lists them as free for my tier). False advertising for sure. I no longer recommend Logix, go elsewhere if you want to be treated fairly. read more

Logix Credit Union and LPL Financial, Burbank, CA I wanted to give a special thank you to Carl Grilli, investment broker who helped me with my father's account. He helped us navigate the paperwork and went above and beyond to help us manage his account. I would highly recommend LPL Financial and Carl Grilli for your financial needs. read more

We just moved 90% of our money out of Logix's money market account to another bank's savings account to get much higher interest. Logix only pays 1.8% interest when it's very easy to find close to 5% elsewhere. Where do you think the difference is going? Right in their pocket! My family has been with, Lockheed now Logix, for around 80 years and this is extremely disappointing. We don't have any other complaints but this is a deal breaker. read more

Absolutely the best bank and the most cordial customer service! Always with a smile and making sure customers are satisfied. Also always willing to do the extra mile to accommodate their customers' schedules. Without a doubt, the only left personalized bank around. Adding all my family members to this bank to spread the happiness! highly recommended! Also, undoubtedly best rates for opening accounts, car rates, home loan rates and equity loans!!! Need to look around no more, stop by Logix and be happy! read more

Amazing service. The gentleman explained everything to me into detail. Totally recommend!

I don't recommend this bank at all. I had a 4:00pm appointment with Peter Tang because I wanted to open up a savings account and two Money Market accounts. I had tried another branch earlier and was not treated well at all. I thought "they can't all be like that" When I arrived there, the Receptionist didn't know what I was there for even though I said what it was when I made the appointment. She proceeded to talk to me from the front desk about the Money Market Accounts and how I would need to open up two separate savings account for each Money Market accounts. I had not been told that information by the earlier branch I tried. She never did let me see Peter Tang and I walked out vowing to never do business with this bank. read more

This bank is so HORRIBLE!!! when it comes to home loans, if you try to refinance with them , dont.They go so far out of the way to make sure you dont get the loan .They take their time till the day the 60 days till closing is done so you dont get it. They also always finds ways to change up the loan they agreed upon ! This bank is SO F***ing Horrible NEVER REFINANCE WITH THIS BANK THATS MY BEST ADVICE TO EVERYONE, GO TO A BETTER BANK !!! YOULL THANK ME FOR LETTING YOU ALL KNOW ABOUT THIS HEADACHE OF A BANK. read more

Michelle Yim was great. She handled my lease payoff from start to finish. I applied online March 13 and my lease was paid off on March 26. She handled all the DMW paperwork, which I signed and returned to her Fed Ex paid by Logix. Also I sent her the car registration, auto insurance and lease payoff letter. I signed electronically the auto loan documents. Got a 3 year auto loan with a payment lower than my lease payment :) Kudos also to Joey Ceballos and Ines Urcuyo for contacting me and keeping me in the loop through the auto loan process. Thank you Logix. read more

This score is for the new location. Customers were not considered in the least! Lets pick the most inconvenience spot in Burbank and we will move to that location! Just so you guys know, customers hate it! read more

These guys are much better then other banks especially if you are trying to make moves in life. Buying a car or home or business. Jonathon really helped me and I'm so thankful for his relaxing vibes because this stuff could be very stressful at times. But he makes me feel confident instead of nervous. Just give it a try. I'm glad I did. read more

This credit union takes your money but when you ask to transfer to another bank..... they want to charge you for taking YOUR money out of their system. I have never heard of a financial service that charges you to look after your money and then wants to take some away from you when you ask to transfer that money to a REAL bank.... Crooks dont do business with Logix read more

First financial institute I actually like . Honest and caring personal. Reasonable rates . They explained everything. Cesar was following with us on any changes and was very professional. Highly recommend. read more

Let me start by saying I have been a member for about 10 years and never took full advantage of the benefits they have to offer. Until recently, I purchased a vehicle and was looking to get a better rate. Just my luck I came across an employee by the name of Chris Martinez. He went above and beyond to get me a better rate. The process was smooth and quick. Very knowledgeable in what he does and patient. Thank you again Chris you are the best. I definitely recommend him for any of your loan needs. read more

I dont know what they are using to run peoples credit but it is not accurate. I just bought a brand new car three weeks ago and have a copy of Honda's credit report which states my Experian is 687, I have my personal Experian report in front of me that I Just paid for with today's date that states my current score is 677, yet Logix ran my credit with Experian and it apparently comes back as 633 which would allow them to increase my interest rate on any loan by four percent. So I soft pulled my credit at work and its still above 675 from where I can see it. They dont care to see my supporting documentation... the underwriter looking at this refused to speak to me or discuss this with me or even help me understand what they could see that would make it so low... Also, Logix refused to give me a copy of the report they were basing the percentage rate on, which I am legally entitled to. Screw this place. I have had credit scores be within 10 points of what I can see but NEVER 50 points. Give me a break... read more

After 7 years with Logix got very disappointed today with underwriter's non sense questions, seems like they got whole new crew there now, never saw these much negative reviews but now I understand. read more

The iOS app is awful and the website is outdated. The Apple app constantly times out the session and you have to retype in your password despite the TouchID integration. I suggest that management takes a look at Alliant credit union for some pointers on providing a more customer centric banking experience. read more

Logix - Burbank Branch - Banks & Credit Unions Near Me - Burbank, California

Real friendly staff great credit union I just opened up an account today I fully recommend it

The worst customer service I have received from a Credit Union thus far. I had filled a fraud claim against my credit card statement charge. They were very slow to look into the matter and after providing a complete documents verifiable info of the fraud. Services I had paid were incomplete that were supposed completed of legal documents and was also verified by LAPD stating that i was fraudulent missed led and ripped off! Upon providing all this information to my Credit Union "Logix" they refused to follow through and help me regarding the matter. They would not stand behind me as a long standing customer to dispute the charges! And zero follow up from upper management after repeated attempts for assistance! Think twice before doing business with Logix! So consider other financial institutions that will definitely stand behind the customers with a doubt. read more

We were in the process with another 'big' bank for a mortgage which was confusing, frustrating, and ended up being a waste of time. In a rush we switched to Logix. We started by completing an online mortgage application and by the next day the loan officer, Eddie, called us to confirm everything and then sent us a loan estimate. After, we spoke through email and some phone, sending documents and answering questions, but Eddie was good at letting us know where we were and what was next. We also worked with Gelene for the loan approval and she was super friendly and helpful. Everything with Logix was straightforward, efficient, and responsive. We closed escrow in a bit over two weeks which was amazing!! I'm so happy with Logix that I wrote a haiku which I worked on for 28 hours without taking a break: Keyboard tap mouse click The orange robot helped us buy our home Because the office is not life read more

You feel so good when some one greeted you with an smile just make you day go better. That's Logix in Burbank from the front desk to the cashiers. Well that's my Personal experienced, always an superb customer service! Kudos to all!!! read more

Customer Service! The customer service was outstanding. It started with the greeter. It was late and all of the CU Associates were unavailable. I explained that we had just received a check for $395k and asked if he could accommodate us that night. He politely arranged it. We highly recommend Logix. Steve A read more

Daniel, the bank teller of all time is helping me with my account right now. Great bank! read more

Logix - Burbank Branch - Robix got a new job - Banks & Credit Unions Near Me - Burbank, California

Best credit union ever. Excellent customer service for years. Never disappointed by the staff - helpful, patient, polite and respectful. Their tools like mobile app and online banking are very user friendly. Best rates for loans. read more