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    Logix - Burbank Branch

    4.0 (690 reviews)
    Closed 9:00 am - 2:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Logix - Burbank Branch

    Auto loan

    Business banking

    Business loan

    3 More Services

    Mortgage services

    Personal banking

    Personal loan

    Logix - Burbank Branch Photos

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    Recommended Reviews - Logix - Burbank Branch

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    Low balance fee after loan is paid in full. Do you not want repeat customers?
    Jonathan J.

    Logix requires a savings account with a minimum 50 dollar balance in order to be eligible for an auto loan. Ok no problem. 4 years later, after you've paid the balance in full early, plus their interest, with impeccable timing, they decide your savings account has a low balance, and charge 5 dollars a month until -5$ is in the account. Can't think of a more petty predatory way to bank. You can keep the 50$ as a tip logix and you can use it to retrain you customer service reps that hold arbitrary policies as the final word in this make believe world you live in. Could have just closed the account and sent me a 50$ check. I will not be using your services again.

    Honestly over the years banking with logix just has me more and more disappointed and dissatisfied. This is the WORSTTT credit union to bank with. The app to check your account is alwayss down it never fails, you can't even sign in because it always has some stupid glitch or "maintenance" issue. So let me try to go sign in on the web right like it would be before apps existed?? WELL can't do that either!! Because their whole web page is "currently down for scheduled maintenance." And who knows when it should be back up right? You call, it's a busy line so you wont get through to anyone and can't leave a message to get called back. So as of right now I am unable to check my account at all. this company is a complete joke and has fallen completely apart. Pls runnnn as fast as you can to ANY other banking company im sure you'll be more satisfied than whatever this company thinks they're doing lol.

    DELUXE PORT A POTTY...
    Lorraine E.

    I'm writing an update to the online community managements response. Although, I do appreciate your time in doing so thank you. However, there are MANY excuses in that reaponse other then solutions?! Your patrons deserve and look for convenience. From parking to no restrooms your resonse had NO solutions other than deal with what's provided or you may happily go elsewhere. (another location- NOT a solution) Maybe Burbank is the most convenient for our family. Being ok with us going out of our way to use a different location in a completely differnt city is NOT a solution for poor service, parking and amenities. Your happy to send your patrons to additional upper level parking (NOT CONVENIENT) and to a place of business which is quite awkward to ask if we're able to use their restrooms (WOOD RANCH) Understanding, the building is unable to be modified. However, upon further research,/effort, you are able to provide an upper scale/decent port a potty with a hand washing station inside. I'm pretty sure with permission of the property manager some part of the property would allow this. It would definitely make it more convenient and less awkward/tacky to ask a nearby restaurant that does NOT allow you to use the restrooms unless your dining there. They allow them when construction is taking place or convenience for businesses that do not have available restrooms for their patrons. **perhaps something to look into**

    Refi with Logix!

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    4 years ago

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    Maria Z.

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    Maria Z.

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    7 years ago

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    4 years ago

    Everyone is always in a great mood, thank you for being so kind. Best credit union in the state. (Here for the free dog) lol

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    5 years ago

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    Maria Z.

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    7 years ago

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    Kayleen K.

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    6 years ago

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    Lindsay S.

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    7 years ago

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    4 years ago

    Excellent service, lowest rate on of my loans. Porter Ranch Branch is very convenient and not crowded.

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    9 years ago

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    4 years ago

    Love logix!excellent service! Very professional and kind employees! New location is great!

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    Maria Z.

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    7 years ago

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    7 years ago

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    Kayleen K.

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    4 years ago

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    4 years ago

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    Maria Z.

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    5 years ago

    Amazing service. The gentleman explained everything to me into detail. Totally recommend!

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    Maria Z.

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    7 years ago

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    Maria Z.

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    Kayleen K.

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    Maria Z.

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    8 years ago

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    Kayleen K.

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    3 years ago

    Real friendly staff great credit union I just opened up an account today I fully recommend it

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    8 years ago

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    7 years ago

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    Kayleen K.

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    7 years ago

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    Page 3 of 18

    Ask the Community - Logix - Burbank Branch

    Does the new location have a lot? Handicap access?

    Yes, there's a parking garage on Orange Grove Ave. specifically for Logix and Wood Ranch customers. The parking garage entrance will be on the same side as the Wood Ranch restaurant (off Orange Grove). It's not a huge parking lot like the old… Read more

    Does Logix offer any type of teen banking seminar/class? Something that would better help a teenager understand the importance of their credit score, how to budget their money, etc.

    Hi Wendy, thank you for reaching out! We offer a selection of tools and resources to help our members with every stage of their financial journey. You may find those resources here: https://www.logixbanking.com/financial-wellness. We also offer a… Read more

    Is the debit card embossed or non embossed? Thank you

    Great question, Josh! Logix offers embossed cards as well as non-embossed. Thank you!

    Do you accept ITIN for car refinancing?

    I'm a customer not an associate of Logix. They took good care of me but I don't know what the loan… Read more

    What time your hours on Friday?

    Hi Ariel! Thank you for your inquiry. Our branch hours are Monday through Friday from 9:00 AM to 6:00 PM (PT) and Saturday from 9:00 AM to 2:00 PM (PT).

    Do they give out loans for motorcycles?

    Yes

    I see information about Initial car loans. How are they about refinancing car loans?

    AWESOME! I refinanced my car recently. I kid you not, I got my APR lowered by 14% (of course that was with my credit improvements over the course of 2 years) I'm also saving about $150 per month! Logix is truly the best, see Alex if you're in… Read more

    How is the car loan process on a used auto loan?

    It was AWESOME. I actually already had a car loan and after doing a lot of research with various credit unions, they were the best and had the best rate. Super proficient and really helpful even with my 100 questions. So now my car loan is… Read more

    What is the new offer?

    Current promotion (as of 06/24/17 SA) is a home remodel loan as low as 2.99%!

    Don’t See Your Question? Ask Away!

    Review Highlights - Logix - Burbank Branch

    As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality!

    Mentioned in 10 reviews

    Read more highlights

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    ID Mortgage Broker

    ID Mortgage Broker

    5.0
    (20 reviews)

    I've really enjoyed working with Irina. She's responsive, knowledgeable, and always available when…read moresomething comes up. No matter how complicated a transaction gets, she finds a solution and handles every challenge with confidence. I also really appreciate how hands-on she is. Irina keeps everyone updated, stays involved throughout the entire process, and genuinely cares about her clients. I never hesitate to refer my clients to her because I know they'll be in great hands. Another important thing to mention, Irina works hard to find the best rates for her clients, making sure they get the best financing options possible! I always received positive feedback from my clients, and this means everything to me as a real estate agent. It's a pleasure working with Irina, ID Mortgage and I always look forward to the next opportunity to work together

    It is with great pleasure to recommend Irina Dyakun of ID Mortgage for all your mortgage lending…read moreneeds. We just finished up my second time seeking mortgage financing with ID Mortgage Brokers and I just can't see myself ever going anywhere else for financing. Irina does such a great job securing the best deals and has many and very great resources to get the job done. I was having a difficult time securing funding for my latest project because of it's unusual nature, and because Irina and team worked as hard as they do, she was able to change course and secure a great deal for me with another loan company after the first one failed to fund me. If you ever need mortgage financing and you want a broker who is hard working, who actually cares about what she does and always keeps you in the loop as the project progresses, Irina Dyakun of ID Mortgage Brokers gets the job done. I will use ID Mortgage Brokers again in the near future, because in my mind, no one could do what Irina Dyakun can do. I'm very convinced of that and there's no changing my mind.

    Tressa Pope

    Tressa Pope

    4.7
    (29 reviews)

    My personal experience working with Tressa was horrible. I was the agent on a deal for a buyer I…read morebrought to her, and everything felt fine prior to acceptance, but went downhill immediately after. To start, Tressa became upset with me for allowing the buyer to open on a Friday instead of the next Monday saying we just lost 3 critical days, but then proceeded to change both the loan amount and the down payment assistance amount without notifying me or my client! We both (the buyer and I) only found out about it 2 weeks AFTER opening (so that time gone) because I had requested an estimated closing statement. She made the correction, but continued to, in my opinion, purposely keep me in the dark about the status of our file. So when we didn't receive CTC one week like she said we should have, I asked her about it and to my horror found out: 1) She sat on my client's file for the first 12 days, as in didn't submit the city reservation request at all, blaming it on issues with the buyer. One of these "issues" she told me had been resolved in 5 days, and the other "issue" she never brought up to me at all, all while leading me to believe everything was moving as it should be 2) She held off for 15 days to submit my client's info. to another DPA program, even though she knew about it the first week in escrow. She again tried to blame the buyer saying it was sprung on her last minute, when it was not. 3) The city can actually take up to 4 full weeks! to send their check after CTC, something she never told me about (up until then she had told me 2-3 weeks) even though I had directly asked her about it. When I then adamantly requested to know okay how much time do we really need since clearly we're behind, Tressa - refused to provide an answer - proceeded to blame me once again for allowing us to open on a Friday - used info. she found on my Instagram to INSULT me multiple times - complained about barely making any money on this deal - lied about requesting a document we needed to get us up to speed (when she hadn't) - then called the listing agent without my knowledge asking why the closing date had been changed (when it had not been! Tressa had misread the contracts). I ended up having to set up direct points of contact with everyone involved -- the underwriter, the city, her broker, etc.; watch over her like a hawk daily; and corroborate every piece of info. she gave me to get this deal done. To say that I was beyond disappointed, in my personal experience, would be an understatement. Please note again, this was my own experience working with her behind-the-scenes, not as a buyer.

    As a first-time homebuyer, I felt like there was A LOT of trust that I was just being asked to put…read moreinto other people's hands to get through this process successfully. Living in California, this is especially terrifying given how competitive and expensive the market is. And add on top of that the distrust built up from the scam that is student loan debt. With that being said, I thought that I would be the only person I could rely on to look out for my best interests throughout the home-buying process, and holy crap was I wrong. I don't understand how Tressa and her team can have hearts so big to give all of her clients the support, attention, reassurance, and care that I received while working with them. While I was looking for a home, interests rates were increasing faster than they ever had in decades, but still Tressa fought like hell to find me the best rates. There were legitimately points when I was on the phone with her, trying to understand how she benefitted from giving me such unbelievable deals, only to find out the only reason was because, "It seems like you really need this and I want to help you." And as sellers were taking more and more protections away from buyers to squeeze every penny out of them, there was Tressa, in my corner, leaving no stone unturned to make sure I'd be safe if anything went south, putting her neck out there on my behalf. And each step of the process, whether via email, text, phone call, or video appointment, her team's communications were clear and frequent. This especially meat a lot to me as I was trying to close on a house while on a charity bicycle ride from San Francisco to Los Angeles! It felt like she and her team were always by my side, and I feel incredibly grateful to now be in a home that I love, only made possible by the tireless and selfless efforts by Tressa and her team. Just go ahead and work with her. You'd be sorely missing out if you didn't.

    Aztec Financial

    Aztec Financial

    3.0
    (6 reviews)

    Have built several homes and now truly dreaded the day I decided to take a loan from these idiots…read more Following are just a few things to be aware of: One. The first warning sign should have been when they gave me their line item cost for my house instead of the one I provided them which was accurate. Not sure where they pulled their numbers. Two. The entire escrow was horrible and completely disorganized. Any third grader could have handled it better. Three. The customer service was and continues to be horrible. If you are lucky you will talk to one "upper management" person at the close of escrow seeking to do more business (run). After this you will talk to Melanie who doesn't return calls and hides behind upper management protocols.....by the way still hiding. Four. Please be aware you will be paying the full loan amount of interest payments irrespective of how much you have taken out against the loan. Having said that they hold on to that money and use what seems to be arbitrary decisions which delay the draws that hurt in getting people paid when needed.... this is where the first point was really felt. Overall this outfit is a joke and I am still owed 5k when the house completed in 10/29. Says something when their business email is still AOL?! These guys should not exist and please buyer beware.... reach out if you are deciding to use these clowns.

    I love Aztec! They changed my whole real estate career. I have worked with many hard money lenders…read moreand none of them beat Aztec. They are very responsive and always get the job done. My forever lender. Melanie is absolutely amazing and always the biggest help and so pleasant. Joel is also amazing and super knowledgeable and helpful. Juliet is always sp kind and helpful as well. Love the whole team there!

    Logix - Burbank Branch - banks - Updated July 2026

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