Phenomenal customer service. Ordered a bunch of custom embroidered jackets that didn't fit right. They sent a return label, sent us a sample of a another jacket, and replaced the whole order. Great communication through the process and great resolution. read more

I ordered 6 hats for my employees thats all just 6. the hats were to match our installation uniforms and have our logo. I waited and waited and nothing came. After 4 weeks I called and they said we are sorry your order will arrive Jan 3rd. On January 3rd nothing showed up so I called back and they said sorry your color is out of stock please pick new hat colors and we can make your hats. WTF they are to match I uniforms they can't be different colors. So they said sorry we will refund your money. It took 5 weeks and being jerked around just to be told I can't have what I paid for. Thanks a lot I couldn't imagine if someone made a large order that would be horrible read more

NOT HAPPY.. if negative stars could be done I would post it. IOrdered a pair of custom shirts for a fundraiser that was due to be delivered on March 19 2014. I received my shirts with the WRONG font, wording. I was able to contact the customer service and they agreed they messed up. They corrected it by sending out 2 different shirts, not able to use the same design shirt but rather had to settle for 2 white plain t's. Next day shirts arrived as promised. ISSUE? THe packing invoice showed 2 shirts, one M one L. We received the wrong sized shirt we were sent an XL. I called customer service and they indeed admitted it was mistake #2. Meanwhile our fundraiser benefit went on but I looked like I was wearing my fathers shirt which hung on me. 5 days later I received the replacement shirt attempt #3. Right size, finally. I was told that I would receive a refund of partial payment. I paid 91.00 for the original shirts. With all the errors that occurred, I felt I should of been refunded the entire amount. Instead, LogoSportsWear only refunded the difference in the shirts they used. They were of lower quality and nothing like I originally ordered. 12 Days later, no refund. I called AMAZON who was our intermediary payor source. We jointly called this company. We were told that the refund was placed March 20th, not much this company would do other than provide a tracking #. Under pressure from Amazon, LogoSportsWear admitted they just "NOW" processed the refund and it was "witnessed" by the operator on this three way call. Not very honest, subpar processing, substandard customer service. It''s sad as I have used this company before and had beautiful items produces, but it's like a story that has gone from bad to worse, to worse to dishonesty. Never again.. read more

This online business seems to be owned by Cafe Press, Inc. along with other brands and goes by several other names. I hate it when a company's name doesn't match the website you're directed to... logosoftwear.com. A search of the address reveals a tiny operation among a cluster of small businesses. I ordered from them since they were one of a few companies that "carried" a specific brand of sweatshirt blanket I wanted, and they were a few bucks cheaper than ordering it direct from the manufacturer. I put "carried" in quotes since all they did was drop ship it to me from the manufacturer since I just wanted a plain blanket. I'm guessing that had I asked for custom logos or something, it would have come from them directly. The blanket arrived in a cardboard box without any kind of plastic bag to protect it from the elements during shipping - not cool. Luckily it was fine, but had it been raining or the box damaged in the truck, who knows? Most concerning is that this business seems to use a self-serving rating service (ekomi) that "manages" reviews for businesses and doesn't allow unsolicited reviews. Given the disparity between the overwhelmingly negative comments here, and the positive ratings you'll find on the ekomi site, it's not hard to see why they're managing their web profile so carefully. While I received the item as promised without incident, I would not roll the dice with these folks again. read more

I'll definitely be using this company for any future apparel printing needs. As a "regular" person looking to design a fun sweatshirt for my friends and I, I was really grateful to have used this company. They have very prompt and efficient customer service. Some of the photos and graphics I wanted to use were not high quality enough to be used at particular sizes, so the team worked with me as I resized, found other pictures, etc. When I had trouble placing additional orders online, the phone service made it quick and easy. They also provide you with package tracking that is easy to access and accurate. Special thanks to Nicolette for working with me early on. read more

I had a great experience with logosportwear. I ordered hats and the style I picked was bot in stock so they quickly contacted me to advise and adjusted my order. I just received the hats and they are perfect. read more

Fraud in the making! After placing a $94 order, in which my c/c was charged, I received this email from Logo Sportswear: We are writing to update you on your order, to proceed with your order we need to confirm a few things, please reply to this email with a copy of your license for the name and address used to place the order and the credit/debit card used to place the order. Please cover the number on the card leaving the last 4 numbers and the name and expiration date exposed, once we have this information we can confirm moving forward with the order. I look forward to hearing from you, Have a good day! My response: I will NOT send you a copy of my DL or my credit card. Your policy is wrong-headed & invites questions of on-line fraud. At the VERY least, your website should DISCLOSE this outrageous policy BEFORE purchase is completed. On a personal note, I am disheartened, as this project was to memorialize a friend whose 24-year-old died & is time sensitive. Also, I checked my c/c and there is a pending charge for $94.31 to Logo Sportswear. I do confirm my address as_________. If you are unable or unwilling to complete my order, as it stands, please refund my money immediately. And know that I do write on-line reviews. read more

I appreciated the customer service and quality of the hoodies. Thanks for taking the time for redoing my order.

I am writing about LogoSportswear Order 937061. I placed the order at the end of May for three black fleece sweatshirts with personalized logo I made to give to my mentors for graduation the morning of June 12th which cost me approximately $300. When I received the proof I had to call to make corrections repeatedly. The customer service representatives had to apologize for the repeated mistakes. I told him it is all good as long as I receive the order by June 11th. I even asked him if I need to expedite the order or if he needs to use my personal fedex account. He said not to worry and he will definitely have the order by June 11th. He even sent me a follow-up email to verify this. When it came time to ship the order I received an email, which said it would arrive by June 8th. I then checked the fedex tracking number which said it would arrive by June 12th. I immediately called logosportwear and spoke to a woman who said there was nothing she could do and was then was transferred to a manager. The manager adamantly denied the order would arrive on the 12th even though fedex explicitly stated this. I explained to her that she used ultra-cheap shipping (FEDEx Post which combines FEDEX with USPS and is cheaper than USPS media mail) and that having worked for two multi-billion dollar corporations which both had fedex accounts I used on a daily basis that fedex will deliver exactly when they say they will deliver. I wanted her to call fedex and upgrade the shipping even using my account which fedex only allows the shipper to do not the recipient. She refused and continue to deny it would take 7 days for my package to be delivered even blaming me saying well you got free shipping if it doesn't arrive in time . I never asked for free shipping once. As a client I gave a date I needed the product by and was guaranteed I would get it by this date. Not once did I receive an apology or acknowledgement of responsibility from your manager. Instead she went ahead and said she will process a return in the rare event I do not receive the items. I am clinician and what she does not realize is the hours I spent working on the design and have it imprinted on the sweatshirts (approximately 8 hours). This was time I could have spent with my sick dad who is currently in the hospital, or studying for my board certification exam I have in 8 days, or time I could have spent with my patients. To add insult to injury I had to spend more time correcting all the mistakes with this order and having to buy alternative graduation presents for my mentors. The package is now with USPS and they said their policy is that they do not allow customers to pick-up packages and I have to wait for a delivery. When I had to decide which vendor to choose to make the personalized sweatshirts I chose logosports because I thought they could get the job done correctly and I wanted to support smaller businesses. I was so close to ordering from LL Bean. Instead this has turned into a nightmare. I am not only disappointed with the service but the rude indifference and lack of professionalism. This would not be acceptable in the two previous corporations I worked for. I definitely will not order from you in the future and I am encouraging anyone else who reads this to save the hassle and just order from LL Bean. read more

I recently purchased a new high end bicycle and wanted a matching cap to go with it. The bike company didn't have any caps I liked or ones that would fit me properly. I began looking for a custom cap and found Logo Sportswear. I ordered the cap I wanted from their website with custom embroidery. When I received the cap, the embroidery was a bit smaller than anticipated. I didn't think a lot about this but mentioned it in a review the company requested I complete after receiving my order. I was immediately contacted by their representative and asked to explain exactly what I wanted and how they could make it perfect. I told her that the embroidery was a bit small but that I could live with it. About 10 days later I received a new hat in the mail with the embroidery as I had wanted. Now keep in mind I only ordered one hat. If they care enough to show this much concern over one small order, I would not hesitate to place a large order with this company as customer satisfaction seems to be their #1 goal. Great customer service. read more

the logo placement has restrictions they don't tell you. A week later got an email saying can't do it like I layout with their software. I amended the drawing. Two weeks later they sent email saying the need a response. Idiots, hard to deal with. Any slower I could stitch it myself. Never again. read more

What a wonderful company to work with! Their staff and products are nothing short of amazing! Their each staff member kindly guided me throughout the entire process, and made sure my orders were sent in a timely manner! Once we received our embroidered products, we couldn't wait to tell everyone how great they turned out!!! :) Try Logo Sportswear for yourself and you'll see what we mean! Thanks everyone at Logo Sportswear! Keep up the good work! -From our Four Seasons Sunrooms of Ann Arbor's Staff read more

I previously gave these guys a one star rating. Shortly after my experience and last yelp review they got a hold of me. I have to say that these guys came through. I was able to get our jackets, for the same costs with the more expensive brand. Now they did make a mistake on the embroidery however they quickly rectified it and even sent out 2 replacement jackets for two that were messed up those came fairly quickly. So my previous encounter was just that of a missinformed employee. Thanks for getting this taken care of, read more

Save yourself the trouble and stay FAR FAR away from here. Worst customer service I've ever had the misfortune of dealing with. Customer satisfaction gaurentee is total BULLSHIT. I naiively ordered with them last year for a sports event and upon receipt of my package, realized they had "forgotten" to pack 4 jerseys. It was too late at that point so I let my rep, Jesse, know and said I didn't think it'd be fair to pay for them since they were completely useless to us now. FIRST, he gave me attitude and suggested that I "check again" and when he finally realized he was wrong, offered me 50% off the 4 jerseys (roughly ~$60 in refund on a $2000+ order). All that aside, when I finally received the missing jerseys, there was still one missing!!!!! Fast forward to this year and I reaaaally dont want to have to order from this shitshow again. But because we need the same jersey design, I get in touch with a rep and figure out a reorder. I made sure to let the rep know that I was already hesitant to order from them after my last experience. There are a handful of troubling back and forth questions where I'm not sure the rep is on the same page. I'm about a week out from the tournament so I follow up repeatedly to get confirmation and TODAY (T-4days) she tells me she was OOO for vacation and my order is delayed because of "confusion". I have nothing to work with now for my tournament this Saturday and they have ZERO solution for me. THIS PLACE SUCKS. read more

I placed an order of hats for my dad for Christmas, paid extra so it would be here in time. The order got shipped FedEx to a PO Box then canceled because Fed Ex does not deliver to PO boxes they reshipped my order USPS to an address I didn't even give them, got returned to sender. Now I have called a gazillion times trying to get my order reshipped and no luck. I am convinced I will never receive it and will probably be filing a dispute with my credit card to get refunded it it is not here soon. Very frustrating! read more

Stay away. Spend your hard earned money elsewhere. This place is a rip off. 80$ for a custom jacket that LOOKS and feels cheap. So utterly disappointed. I'll be taking my business somewhere else. Was looking to purchase several hundred shirts and more and this will never be the place. Thank you for ripping me off Logo. read more

It always makes me nervous to order custom items online, but I was not disappointed with final results of my purchases from Logo Sportswear. The custom embroidery was beautifully done and the garments are top quality. I am thrilled with my order and working with customer service was pleasant and easy. I will absolutely buy more from them. read more

I have ordered some hats for our Navy Veterans 35 year reunion. When I recieved the hats the embriodery was horrible on every hat. Based upon what Im reading from all the reviews I hope they follow through and take care of some Old Navy Veterans that paid good money for some ball caps. Fingers crossed, I will update this review if they fix the problem. If they dont, we are affliated with alot of other Veteran organizations and we WILL get the word out! Do the the right thing Logo Sportswear! and I will update this review, if not, it stays! read more

I was SO impressed by both the quality of product and price. What BLEW ME AWAY was the customer service. USPS/FexEx lost our package... I contacted LogoSportswear after a week of hoping the package would arrive. Upon hearing the scenario, LogoSportswear offered to expedite a re-do of the order to get our team's jerseys to us. Well... about another week went by and randomly USPS/FedEx found and delivered our initial order. I called LogoSportswear to let them know and outline we did not need the re-do after all. But - the sweet folks at LogoSportswear had already completed the re-do and decided to go ahead and ship the additional set to us. They were SO nice to work with. Our whole order process was smooth except for the USPS/FedEx part - but LogoSportswear rose to the occasion and really made an exceptional experience in ensuring we had our team jerseys. read more

This business apparently doesn't want to allow people to really post a review about them connected directly to the company. I was able to do a customer survey about my experience, but there is no where on their website to see anyone's reviews. They have a controlled review through "Ekomi" but apparently only the positive reviews end up there! I ordered a sweatshirt type varsity jacket for my daughter's birthday gift last October, but she didn't get it until the 1st of December. She only had it 3 months when 2 of the snaps just came out through holes in the fabric that are too big. I contacted Logosportswear and they said it was past the 30 days so they couldn't do anything about it! A $64 jacket is only supposed to last 3 months???? When I complained about it she said they could give me a discount on another new jacket!!! Gads! I took it to a local shoe repair shop that also does alterations and they are reinforcing the holes that are about 1/2 inch in diameter and they said that all the snaps just came out through the holes when they were removing them!! I told them to just replace all the snaps. I'm not sure how much it will cost; it's not done yet. I am NEVER going to deal with this shady business again. Lousy product and they don't back it up... sounds like it's happened a lot! At least the embroidery was done good! read more

I contacted LogoSportswear on Monday about 2 shirts I ordered that ended up being too big. It is now Friday and aside from the automated email reply no one has bothered to reach out to me to resolve the issue. Buyers beware! They may be responsive up until you place your order but once you receive it and have an issue it's all downhill (basically customer service is non-existent). read more

LogoSportswear - Customized Merchandise Near Me - Wallingford, Connecticut

I am a representative of a healthcare company. We placed a $655 order with the company for polos and shirts. We have a professionally designed company logo that was supposed to be put on the shirts. When I got the proofs back, their team members tampered with the logo and changed the font/size of the logo letters (looked Bad). When i asked them why they changed our logo they said they had to. When I suggested to just enlarge the image so everything could be bigger to work with... they said they couldn't and wouldn't. I feel this experience was very unprofessional and we are still waiting for a refund. When I asked for a satisfaction survey they said no and justified their comments one more time. Maybe this is an OK t-shirt company if you don't have a "difficult" logo to place. Rushordertees.com was a way better experience. read more

So I placed an order back in August 2018 and it went great. I called and talked with a service rep and he was awesome to work with and the shirts turned out great. One shirt had a minor misprint on the logo but I overlooked that because of the experience I got. - 4/5 stars for that experience However, the second order I did online. I just got the first part of the order in quick fashion, but the sizing of the blank Carhartt jacket was different than expected. Fingers crossed the shirts I ordered turn out. Today I shipped the box back to return the jacket, but now I have to pay shipping cost and luckily the rep is willing to waive the 15% restocking fee. It wound up costing me $9.61 in shipping, which has left me a touch bitter because you would think they would want to make this process hassle-free and just provide a return shipping label. Glad I get to pay out of pocket for something I need to return and don't get to even enjoy because the sizing on their site is misleading because they take it straight from the manufacture. The other piece that was a bit misleading when I ordered was I had a gift certificate I used and the total I saw in my cart was different than what showed up when I paid. If I am not mistaken I think they deduct the gift certificate first and then apply the 15% off versus applying the discount and then the gift certificate. I play a lot of sports between softball, volleyball, and hockey and I felt like Logo Sportswear was going to be my go to place for customized jerseys/shirts, but this recent experience of trying to return something is making me want to explore other companies out there that make that process if needed a bit more hassle free. UPDATE: Aerin was courteous and respectful in her response to resolve the issue/complaint I brought forward. I am updating my review stars from 2 to 4 stars to highlight their effort to remedy the situation. read more

Working with this company has been WONDERFUL! We ordered 15 Hawaiian print shirts for my parents' 50th anniversary and had an obvious spelling error (my dad's fault) on the order. The very first person I spoke with on the phone (Amy) was SO gracious and assured me that the shirts would be redone for us at no charge, AND that we would receive the shipment in time for their anniversary trip. the email communication was always prompt and courteous. They sent several proofs to insure the shirts were exactly what my father wanted. They made sure this 50th anniversary is going to be extra special for my parent. I couldn't be happier with the service we received. THANK YOU Logo Sportswear, and THANK YOU, Amy Rossi! read more

I really want to give this place my business especially since I've invested so much time already in dealing with their design team. The Design team has been a pleasure to work with but after reading all the negative reviews and multiple calls to this company with "unexpected high call volume, leave a message and someone will contact you tomorrow." every single time I call leads to believe they are screening calls. This experience and the negative reviews has left me to leave my over $1000 cart looking for alternative companies. I cant take that chance in ordering and having multiple problems arise later. read more

AMAZING service AMAZING product!! The value you receive is second to none and their staff is insanely efficient thorough and beyond helpful!!! Second to none and our 1st choice by far for any printing needs. Thanks for being such a reputable company! read more

I ordered a single golf shirt with just the name of our club, no logo, no fancy design. It seems to take Logo a long time to "process" the order, even longer to create the shirt, then in my case a full week to ship it to the west coast. Our club is looking elsewhere to fill the rest of our shirts and what not. read more

Not even worthy of 1 star. Worst customer service EVER! Horrible, low quality products!!! They sent me a crappy product and ONLY want to refund me the shipping back. I sent them a logo to print on an item for an Xmas gift, they printed it crooked, and now I have no gift to give and I am out 40 bucks. In my email correspondence with them, they basically keep copying and pasting the same crap that does not even address the issue of the logo being crooked. The logo by the way looks like a sticker a kid slapped on it. So disappointed!!! read more

I ordered embroidered bowling shirts as a goof gift for my "team" on a golfing trip (there are 12 of us buddies divided into two teams, Ryder Cup style). The shirts came back quickly (3 weeks or so), look great, and the price was reasonable. Thumbs up!!! read more

Logosportswear.com. Man, I wish I would have read the reviews on this one! I designed and ordered my shirts for a bunch of kids trying to start a club...never again! They changed my design without consent or contact and I got stuck with shirts that were small as well. Oh, but a couple of inches is within the companies realm...so that's my problem too. 2 months later, nothing resolved. They got my money and I have the wrong colored border on my small shirts. No apologies at all from both sales reps. and my group of kids is still postponed and waiting. They care nothing about the paying customer. Buyer beware!!! read more

If I had the option to rate this company 0 stars I would. They messed up our superfan sweatshirts for the highschool hockey team. It took two weeks to reorder and the last names were still incorrect. Another two weeks later we received the new shipment and again, they were incorrect. We just now got the 3rd shipment and this time the highschool logo was not on the front. The hockey season is almost over and now family members and friends will not receive their sweatshirts that were ordered months in advance in time. I will not be recommending Logo Sports to future players, family or friends. Very disappointed in this company. read more

Worst customer service ever. Placed an order for shirts/sweat shirts with a guaranteed delivery of 12/14. Here it is 1/6 and still nothing. Called today to complain and suddenly the package is "in shipping" but they couldn't provide us with a tracking number. There are good promo places out there- don't get ripped off by this one. read more

Although there was an issue with an order update, Logo Sportswear went above and beyond to remedy the situation. The products were of the highest quality and workmanship, very professional. The personal attention to resolving the issue was quick and generous. While similar products may be purchased from a variety of sources, the customer service at Logo Sportswear has proven unsurpassed. read more

Yes, they have a size problem. But the customer service was great and I just receive today shirts with other sizes. Both of them will fit perfectly. The writing is still beautiful and the shirts now will be amazing this summer on my parents. Thank you for your support and please have sizes redone. ;) best read more

Just had a really terrible experience with this company. I ordered something weeks ago for a conference and they tell me the night before that they are unable to complete the order. Danielle did not try to help and here we are at the last minute and out of options. Oh and when you try to call you go directly to an answering service. DO NOT USE THIS COMPANY! read more

We placed a very large order for Christmas and this company did a great job! From the initial inquiry through delivery, they were very professional, timely and the quality of the logos were very impressive. Their customer service is amazing and our contact Josh was great. Thanks! read more

HORRIBLE customer service, HORRIFIC, AWFUL TERRIBLE, don't do business with them. They don't communicate or deliver what you pay for, but you have to pay upfront, so you're stuck. No one responds to emails, phone calls or follow ups in a timely manner. The most unprofessional organization--shocking considering how many competitors they have. Do yourself a favor--order elsewhere. read more

Ordered custom hats in September of 2018 just got my order today after sending over 20 emails over the 5 months waiting for the order. Had to settle for a hat I didn't want that didn't have as good a quality and didn't even get a discount for the time I spent waiting or the change of product. read more

Horrible shipping my shipping date was pushed back more than 5 times leaving my Christmas gift to be late and then it got pushed back another week on top of that out of the blue every time the arrival date would come up probably a scam due to how long it's been taking to get here. read more

The prices on the website were competitive. However, we ordered from them for a specific event and we needed our order in a timely manner. I paid for expedited shipping to ensure we would be fine. However, I product wasn't completed by the time the product was supposed to ship. This was not a huge order as we wanted to try-out the company first. I talked to a representative of the company when it was looking like they may not complete my order on time and they assured me it would come on the guaranteed date. I talked to another representative when our order did not arrive and found out they hadn't even made our shirts yet. They said they would refund the expedited shipping. That's it. When I pushed them they said they would overnight my order if possible. They didn't do that either. I still haven't received my order and it won't come in time for our event. This is not a professional organization. Maybe it is fine if you don't expect to hold them to a delivery date, production date or their customer service have a working knowledge of your order and how and when it will be completed. I measure a business by how they handle themselves when things are busy like at Christmas. If a company cannot handle the success of people utilizing their service they cannot be relied upon to do what they claim they are able to do. read more