This clinic and their staff are utterly useless. Unless you have a cold, diaper rash or need a…read morevaccine DO NOT GO HERE! They literally cannot help with anything other than BASIC care. They will refer you to a specialist for EVERYTHING. The dental clinic is even worse. Trust me when I tell you that you'd get better, more prompt care in your grandmother's kitchen than you will at this clinic. If you need health-care questions answer, better ask Alexa or Siri

the quality of care was extremely pleasant and worry free. The check in process was smooth and…read moreeasy. I love the fact that they are centrally located on the Monterey peninsula.

Don't come here, worst experience of my life. MD Ronald Gertsch looked in places without…read moreconsent.... And when I complained The manager I complained to disregarded everything I said and didn't care at all. No help and basically told me I was wrong. Then "Janice from corporate" is horribly rude with a nasty attitude calling my family because I tried to get a refund because they lied to me over the phone when I called in advance for a specific need Three rude people who shouldn't be allowed to work with people. Never again. Don't come here.

The front desk staff aren't very friendly. After our visit, I asked the gal to send over the…read moremedical notes and records to my husband's primary doctor but she told me she couldn't do so. Im not sure if this is true or if she was just lazy to do so. The only reason why I suggested she do so was because I called our primary care and told them about the accident and I was told to request the records be sent in by the center...but instead she gave me a phone number to call and short it out myself. Sigh. Atleast the doctors were attentive and friendly, Carolyn took care of my husband and she was very reassuring. I was able to ask all my questions and Carolyn was nice and processional with each response. I really appreciated her demeanor and approach. Thanks Carolyn!

Dr. Terry Franklin and his Team are incredibly knowledgeable, compassionate, and professional. I…read moretrust Dr. Franklin's recommendations and deeply respect his commitment to my health and wellness. I'm so very grateful to him and for him! At age 62, I feel so physically and mentally vibrant!

I've been blown away by the service of Dr. Terry and staff! He is knowledgeable, gives you so much…read moretime and attention at your appointments, really hears you and (bonus) was great and patient with my kids! His office staff is fantastic, easy to make appointments, caring and kind. I'm so happy to have him seeing my entire family!

Behind Black Bear Diner, this appears to be a very reasonable alternative to the current system.read more

We were in town for World Superbike races at Leguna Seca (July 8). We were staying just a block…read moredown the street from this Urgent Care. Soon after our arrival in town my boyfriend was having excruciating jaw pain. It must've been bad for him to want to see a doctor so I Yelped an urgent care. This place was open, close by and most important had good reviews. It was closing in 30 minutes tho, but if we didn't go, bf would be miserable all weekend to see these races. We walked in, place was empty lucky for us, no appointment. Couple of waivers filled out, insurance given and Doctor took us in. Dr. Gilliam is by far the kind of doctor I wish I had as my PCP. He's funny, caring, gentle and educational. After asking my bf some questions and a little exam, it was concluded he had a little infection that needed antibiotics. Dr. Gilliam took care of ALL of it, sent the scripts to Safeway right next door (we needed to get snacks anyway) filled out the claim and sent it to insurance. I mentioned I was a medical coder. He does all of his own coding using software. But if Dr. Gilliam ever wants to hire a certified outpatient coder/biller with Urgent Care experience, we could always use an excuse to relocate to Monterey (hint hint) We were treated like humans, even laughed a little bit at some funny stories. Warm, kind Doctor. I hope we'd never have to be patients again but if we're in Monterey and need an Urgent Care, we're going here. He's the way all Doctors should be.

I know that Dr. Tierney has moved away from Monterey. I have been a patient for years. My husband…read moregot covid and then myself, we were very sick. Dr. Tierney saved our lives. I can not imagine if she was not there for us by email and calling our son every other day to make sure we were doing all the vitamins, antibiotics and then encouraging my son to take me to CHOMP when I became worse. This experience was so difficult and we were scared that without proper medical advice, the outcome could have been deathly. I would have happily paid any doctor for life saving advice. During this time, we were not allowed to be seen in any local facility due to the high risks. So, emailing her was something that we will cherish.

Dr. Tierney has treated both my daughters for a particularly complex and challenging illness with…read moremultiple associated illnesses and symptoms. She has been methodical and thorough, communicating effectively and coordinating with other involved physicians in this particularly complex illness. There have been some occasions when a new symptom emerged or became more pronounced, her ability to respond quickly has been both helpful and reassuring. I recommend her without hesitation.

I just read in the "Monterey Herald" that Bergstrom is out of prison. I assume that the revocation…read moreof his medical license was "for life" but just in case Bergstrom is ever allowed to practice medicine again, I'm posting this quote from the January 25, 2013 "Monterey County Herald" "Immediately after the conviction, Bergstrom gave up his medical license in California...just as California's Medical Board took steps to revoke his license because of the case." "The board cited several additional reasons for the revocation based on audio recordings of Bergstrom, including jailhouse phone calls that indicated he was practicing medicine while in Monterey County Jail." "According to court records, Bergstrom once inadvertently left a dictation machine running in his office that recorded him offering to sell cocaine or trade it for sex. He admitted at trial that he traded prescription drugs for cocaine." At one point, Bergstrom was my elderly parents' doctor. Bergstrom did not have the patience to care for geriatric patients. Bergstrom may have been good with tall, thin, young, leggy blonde gals BUT I cannot recommend him for senior citizens.

This is for the Montage Urgent Care in Marina. Ive been going here for 2 years now and I couldn't…read moreany more happy and satisfied with the level of service and care Ive received here. 1st of all, its easy to access and find parking, its very clean, comfortable and accommodating inside. The staff is just out of this world wonderful. Ive had a few bad Dr's and Healthcare professionals to know a Great one when I see one. This facility always ALWAYS takes great care of me, professional, friendly, goes the extra mile to make sure my visit goes smoothly. I went for a yearly physical on 7-28-26 and was seen by Dr Kelly Vander Veen. Shes the epitome of what a caring, empathetic Dr should be. She listens to what I have to say, gives proper feedback and takes the time to make sure I get what I need when im there. Another absolute GEM of a staff member is Elly. Man...she's top notch when it comes to making me feel welcomed there.The World needs more Ellys.. I don't remember all the names who worked that day but whoever was, Please PLEASE give them my heartfelt thanks for easing my "white coat" ...I don't have it as bad since ive been going to Montage in Marina. Thank you so very much!! Rodney Barber

I had urine lab work done with Dr. Laura Strong and got a result back of having UTI and when asking…read morefor a doctor's note to take a couple days off of work she refused and I was told that I should make another appointment with another doctor to get a note for work because she couldn't determine how severe my symptoms were. I was in such discomfort and pain !! On top of this she sent out my prescription medication to the wrong pharmacy that's a hour away from me and when she was notified about the correct pharmacy to send it to I was told that she would send it to the correct pharmacy and she never did !

This small group has an excellent staff. Dr Michael Hendrick is attentive and takes his time with…read moreus. We have been with him for about one and a half year. This is a MedVip practice.

I am a new patient of Dr. Hendrick…read more His staff is very professional and efficient. Dr. Hendrick is friendly, laid back and you feel comfortable with him. Our first visit was an intake (new patient) my second was for another issue-you don't get to know. But each time everything went well, on time, friendly and you're out of there. Other members of my family go there and love him. Along with some fellow coworkers who recommended him.

This is a great facility . Laura Slippy is an amazing Therapist. She truly cares about her patients…read more. She has helped our family many times . She goes above and beyond to help and explains everything in terms that are easy to understand. Many thanks to Laura Slippy for always making time for us.

I was told to leave after 3 years, they told me if you have Medicare and Medi cal you can't use…read morethem as regular doctor.

Thank You, Dr. Stark ! Patience is a virtue and so few…read morepeople have any left in this modern "WANT IT NOW" world. I have waited much much longer at Urgent Care and Drs. On Duty. Your office is very busy; because you are so kind, considerate and professional. Kudos to you! We do appreciate you and your wonderful medical skills.

Worst doctor that I know. He has several patients come in for the same appointment slot and has…read morethem wait for hours before they are seen. He has his patients come in at 9AM and 10AM and he doesn't arrive until way after. He doesn't have any empathy for his patients. It seems as though he's been doing this for so long that he doesn't remember what it's like to provide patient care. All he really cares about is billing. His clinic is unorganized and his staff does not seem happy with their jobs. Most patients come to him because they have to, otherwise they'd leave this place in a heartbeat. Try to find another doctor if you can.