To begin with, we did not choose for my wife to go to Natividad Hospital. In fact, my wife begged…read morethe firemen to take her to Memorial Hospital and not Natividad. We didn't know much about Natividad Hospital, but what we had heard about was not good. She has Medicare, and because she has had some health issues over the years, we purchased the best Medicare Supplement available and can go to any hospital we want. But because we live closer to Natividad, the firemen told us that they had to take her to Natividad. At the time, we didn't know how serious her injury from her fall was, but she was definitely in a lot of pain and knew she needed to go to a hospital. I went to the ER to see her that night. They were still taking X-rays, etc. to determine what was wrong. When I left after about an hour and a half, I still didn't know what her injury was. I went back in the morning and was informed that she had broken her hip, and they would be having surgery that afternoon. When I left the hospital, I didn't know what was going to be done. My wife has had four back surgeries over the years all performed by Dr. Gus Halamandaris. We didn't pick his name out of a hat to have him do the initial surgery on her back. It was based on recommendations we had received on him and after meeting with him to discuss the surgery he was going to perform on her. This was not the case at Natividad. And because this was an emergency, there was not time for us to go shopping for a surgeon, and we understand that. Had it been a surgery because of a degenerative nature, and had time, we certainly would have and had the surgery performed and chosen a different hospital to have it done. I didn't even know the name of the surgeon who would be performing the surgery on my wife, much less what was going to be done. She was scheduled to go into surgery at 2 pm. I called at 5:30 and was told that her surgery had been delayed and that she had just gone into to surgery. I called again at 8:30 to see if she was out of surgery and was told that she was still in surgery and I was assured that I would get a call when she was out of surgery. I never got that call. I finally called again at 9:30 and was told she was out of surgery and would be transferred to a room. After each of the four surgeries Dr. Halmandaris performed on my wife, he would come and see me if I was at the hospital or call me at home to let me know how the surgery went. When I left the hospital the following day, I still didn't even know her surgeons' name or exactly what had been done. It wasn't until two days later that we were told by a nurse that she had a partial hip replacement. After a short stay in the hospital, my wife was transferred to the Sam Karas Acute Rehab Center, which is on the same site as the hospital. But that is a separate story. After she was released from the Rehab Center, we had to return to the hospital to meet with her surgeon for a follow up. We were told to be there by 9:15, which we were. We didn't meet with her surgeon until almost 3 hours later. After he went over her operation, he said he wanted us to return in about a month for another checkup. I told him that we wouldn't be returning and that we would go to another orthopedic surgeon who has in private practice for any future follow ups. There is no way we were going to spend 3 hours waiting to see a doctor we had an appointment with; plus the distance we had to traverse from the parking lot to where we had to go to me with him. He told us that we didn't have to do that and we could just go to our family doctor for any follow ups. As far as her stay in the hospital, we were relatively satisfied with it other than the food is absolutely horrible. Fortunately, she didn't have much of an appetite. I have been a strong proponent of universal healthcare because I believe it should be a right to have access to have medical care. However, if this an example of what universal healthcare looks like, I may have to reevaluate that opinion. It should be better than this.

Horrible experience here. I went in last night for a car accident (passenger v car) and I was in…read moresevere pain and my leg bleeding and unable to walk properly. All they did was give me Tylenol and an ice pack, and sat me in the lobby. No clean up on the wound or nothing, my husband and father had to literally tell the staff to get something to cover it and even then the staff was so slow and unwilling to help. Ended Up leaving after x rays because I had already been there 3 hours and no updates or help that was asked for. HIGHLY DONT recommend this hospital if you want proper care.

So We Brought My Fiancée To Salinas Valley Medical Urgent Care Center For Her To See A Dr. It's…read moreKool That They're Open On Sundays Hopefully They Take Care Of Her..??

My babies appointment was 1.5 hours ago and now I'm finally in a room waiting for Dr. Brunet…read more.. Ridiculous to have newborns waiting in a lobby full of sick people for over an hour.

I have had nothing but a positive experience at Santa Lucia Medical Group. From the providers to…read morethe medical assistants, I have always felt truly listened to, cared for, and taken seriously. I have never felt rushed or dismissed. I am treated not just as a patient, but as a human being. Dr. Sepulveda is exceptional. He takes the time to sit down with you, talk with you, and genuinely listen. He often shares experiences or stories that help you better understand what may be going on, and he makes sure to educate you about any condition he feels you may be dealing with. That level of education and explanation is incredibly important, especially when you are unsure about your health. It brings reassurance and clarity instead of confusion or fear. The medical assistants are just as wonderful. They know their patients, they are calm, professional, and never make you feel rushed just to get vitals done or move you along. The environment feels relaxed, respectful, and organized, which makes a huge difference during appointments. I have been a patient here since around 2018, and I can honestly say I have not had any issues. Early on, I did see a provider who simply was not the right fit for me. There was no disrespect or negativity, we just did not connect well. I made the decision to switch providers, and I was immediately happy with the change. That flexibility and support meant a lot. I am grateful for the care I have received over the years and highly recommend Santa Lucia to anyone looking for compassionate, attentive, and professional medical care.

I rarely take the time to leave negative reviews, but my experience with Santa Lucia Medical Group…read morewas so frustrating that I feel other patients deserve to know what they may encounter. Their billing practices left me completely disgusted. My insurance was billed, I paid my required $20 copay, and then I later received a bill because my insurance did not pay the full amount. When I called to question the charge and ask for an explanation, I expected someone to help clarify the situation. Instead, about an hour after that conversation, a late fee was added to my account. Whether it was coincidental or not, it felt like I was being penalized simply for questioning my bill. The administrative side of this clinic was just as disappointing. I paid an additional $50 to have medical paperwork expedited, yet I still had to follow up four separate times without getting a clear answer or any meaningful progress. In the end, I was forced to schedule another office visit just to speak directly with my physician so the issue could finally be addressed--costing me even more time and another copay. A medical office should make patients feel supported, not frustrated and financially drained. Instead, I encountered poor communication, disorganized follow-up, and billing practices that left me with very little confidence in the organization. Based on my experience, I cannot recommend Santa Lucia Medical Group. There are too many patients who value transparent billing, responsive staff, and respect for their patients' time. Unfortunately, I did not find those qualities here.

My nurse, Liz, was wonderful. She was kind, attentive, and made me feel comfortable throughout my…read morevisit. When I needed it, she kindly offered and brought me water without hesitation. Her compassion and thoughtfulness really stood out. Thank you, Liz.

I brought my daughter in as a walk-in patient and was told upfront there would be a 2-3 hour wait,…read morewhich I understood. I completed all required paperwork and provided correct contact information. After waiting over two hours, I went back inside to check on the status and was told they had called the listed number multiple times and left a voicemail. I repeatedly explained that no calls or voicemails were received on my daughter's phone, but the front desk staff continued to argue with me and insisted they had contacted us. To make sure my daughter could be seen elsewhere, I called a primary care physician to schedule an appointment, even though my daughter had never been seen by that office before. They were able to pull up her chart that had recently been created by Doctors on Duty. When they read back the phone number on file, I discovered that the front desk staff had entered an incorrect phone number. I then called the number that had been incorrectly entered, and the line was not even a working number. This confirmed that no voicemail could have been left. Despite this, the front desk staff continued to insist that they had called and left voicemails, which was extremely frustrating and dishonest. After going to the back to speak to the manager, the staff member returned and told me the only option was to wait an additional two hours keep in mind we've already waited two hours and my daughter was actively throwing up in the car. I understand that walk-ins involve long waits, but the lack of accountability, communication, and compassion from the front desk staff made this experience unacceptable. This situation could have been handled far more professionally and with basic empathy. In my opinion the lack of professionalism and poor communication from the front desk staff suggests a need for retraining or better coaching on patient interactions.

I thought that because this was a smaller place my mom would get the care she needed after having a…read moretoe amputated due to diabetic complications and with all sincerity I will say that if you care about your family member DO NOT LEAVE THEM THERE. While there my mom was supposed to be provided physical therapy but instead she was neglected by the staff and in my eyes she had lost her will to keep going. When she was admitted there she should have had a wound vac in place but she didn't it literally took them a week and a half to figure it out and that was only due to the fact that i allowed my anger get the best of me and had a serious chat with them. She was there two weeks and in order for them not to be bothered by her she was put in an adult diaper. Two weeks adult diaper and no bath. That was it for me I contacted 911 and had them take her to memorial hospital because I knew she would be taken care of properly. F that place please dont leave a loved one there

WHERE SHOULD I START - My Mother had Dementia and we had…read moreNo choice but to place her there . I know my Mother was a handful and gave them a run for there money . But they seriously called my sister one day to tell my sister if nobody was able to pick her up , they were gonna place her in a Hotel for a couple days . - The OFFICE STAFF Is So FAKE and LAZY !!!! Especially Maria !!!!! What gives me peace and satisfaction is that one day she too will be old as well . - the NEW Supervisor takes her Dog to work , mind you it's NOT a service dog . I've witnessed it barking . This is a place of business NOT her Home ! I hope in the future the Dog doesn't bite a resident - There SO -CALLED physical therapist SUCK ! - they need to hire or train there cleaning staff better . My Mother's bathroom had the same soap scum stains that we're pretty visible for over 3 weeks . Till I finally decided to clean and sanitize the bathroom my self . - There over staffed in the morning shift . But unfortunately under staffed in the swing shift and graveyard shift. - THE POSITIVE thing I do half to say is The afternoon shift and graveyard shift ARE SO NICE. But overworked. - I have Nothing to gain , But speak my truth and experience of what I seen and experienced visiting my Mother in this facility for over 3 years . - I know it's NOT an easy Job to do , BUT some of these people NOT all .Make the choice to still show up and perform very poorly. - I give it to GOD and let karma come back to those certain individuals. Sincerely Mrs.Zamora's Daughter... P.S. Eternally Super Appreciative To Nurses Niki and Andrea CNA Irmi , Terry , Maya and Maribel

I have been dealing with the worse facial and back of the heard tingling for over two years to the…read morepoint of total dispair. I saw my primary doctor, an ENT, and a another neurologist in Carmel with no relief. I started going to Dr. Dale Helman and after one month my pain and other issues have subsided, I thank God for this Dr. Helman! I am truly happy again. Thank you!

He is the best doctor I've known in my whole life. He makes his patients feel calm and comfortable…read more I am blessed to have found him. He listens and does everything to get to the right diagnosis. He is amazing!

Customer service, the front desk is not very helpful and extremely rude. The office is open till 7…read morebut yet they don't help any walk ins. They made it seem like they have a limit of walk ins allowed per day. Also, I am only here to confirm a pregnancy and how far along I am but I did mention I would like to know options, meaning abortion, only in hopes they would see me today. But it feels like that made it worse and they do not want to help. It makes me feel bad for the ones who actually would like an abortion and cant get the help.

Go to seaside...period I had to wait 2 weeks for an available apointment. I was not seen till hr…read moreafter my appiontment ..not walk in apointment. For someone who has all day to devote to this one appointment. I didnt . Horrible and the receprionist were not even kind or understanding about it .

I have been going to Clinica de Salud at Circle, Sanborn, and North Main for years. I always…read morereceive great care from the various services. The vision care was very thorough and addressed my eye issues. Health care has always been a lot better than my previous private practice doctors. Office is always busy, so try to be patient because they have a lot of people to treat. Office staff varies depending on experience and personality.

Mi mamá tenía cita hasta noviembre o diciembre pero la llamaron para una cita más cerca. La mucha…read morede frente es muy buena gente. La Dr. Magaña es muy buena doctora. Ella le explicó todo a mi mamá y a mi también.

I cannot say enough good things about my two doctors at Natividad. First, John Koostra, MD has to…read morebe the most caring Pulmonologist there is in Monterey County. This doctor goes the extra mile and has so much empathy for his patients. He is amazing to say the least. Secondly, Jeanne Phillips, MD cardiologist that is so fantastic there are not enough words. She can be fun and lighthearted to put you at ease but she tells it like it is. She is a smart firecracker. She is high energy. Some people think Natividad is low status and quality because it is a County Hospital but it doesn't get any better than the two doctors I just told you about. Dr. Phillips is Harvard trained! There are many doctors who left CHOMP and when to work at Natividad! That tells you something. I have never been happier.

Dr Murillo vibrant young doctor, very knowledgeable, firm, to all patients, this guy is great…read moredoctor, nurses are all ready to help you with a smile, staff upfront are so welcoming and professional, I always come out of my appointment feeling better, great job guys.

Treated very well. The nurses are very nice. They make you feel relaxed before procedures.read more

Absolutely not. If you're scheduled for a procedure here, reschedule it to a different location…read more The practice lies to their patients, changes orders from doctors with sedations because of BMI regardless of doctor approval of said sedation as well as positive history with sedation and full intubation. Do not expect the scheduler, front desk or nurses to know what they are doing or how to handle patients. The only way I found out the real reason it wasn't listed with sedation and only local is because of my doctor and her personal surgical assistant telling me the facility caused such a stink they made the doctor change the order. Every single person I spoke to from the scheduler a day prior to my appointment through check in to the nurses (3 helped me once I was in back) all knew I had intense anxiety and needed sedation and help to calm my nerves and every single one told me no problem the anesthesiologist will be by to speak with you. Come 10 minutes before I'm supposed to go back and I'm informed there's no sedation and to wait for my doctor to change the order. 5 minutes before the doctor arrives (30 minutes since I found out I couldn't be sedated) the nurse tells me they don't even have an anesthesiologist on schedule for that day. That an anesthesiologist would not be in office that day so even if my doctor approved the sedation (the facility was still claiming it was the drs office who chose no sedation) that I wouldn't be able to get the procedure done that day. Not even 5 minutes later an anesthesiologist comes in to assist the patient in the next curtain. All lies from beginning to end from the facility. Thank god my dr is straight forward and told me exactly what happened. I spoke with the office manager at the facility as well that informed me they have said policy for BMI and I should have been told multiple times to which I replied it is her job to train her staff accordingly. The phone scheduler goes over your height and weight and I immediately asked for sedation to which she replied absolutely thus making my expectations completely opposite of the facility policy. If you have medi-cal you can be seen other places. Just don't go here. It's not worth it and honestly I can't imagine what could have happened had they worked on me given the amount of lies and protocols they disregarded out of sheer laziness.