Outstanding Company Call back was promptly returned within a…read morefew hours, set time to come to house , on time, pleasant, quality of work was outstanding, repaired my fireplace, I would highly recommended Fireplace Guys Great job

Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was…read moreincluded was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys.

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the…read moreentire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

Very professional, and is quick to respond in a timely manner. Give them a try, you won't be sorry!read more

From the owner: For a faster response time, it is best to call and leave a detailed message or text with your name…read moreand a short description of your request. At North Shore Hearth, gas fireplaces and stoves aren't just a side business - they're our only focus. This deep specialization means our technicians have unparalleled expertise in servicing gas fireplaces, inserts, logs, and free-standing stoves. We also service outdoor gas fireplaces and table tops. You can trust us to understand the nuances of your specific appliance and provide the most effective and safest solutions. We currently do not offer fireplace installations. We do NOT service vent-free units

Adam showed up exactly on time, with all of his tools, including Covid-19 PPE. He was thorough,…read moreprecise, and very efficient. His price was extremely reasonable. I would recommend Adam Richardson of The Country Sweep to any responsible homeowner. Carol, Ipswich

Today was the second time I we have used Adam for our wood burner. He was recommended by a good…read morefriend. Both times he was punctual, and tidy. He did a thorough job, including hopping up on the roof to double check the chimney. He is the best.

Al is amazing. He replaced our water heater and convinced my husband not to put in the larger tank…read morebecause if he did the water closet door would not close. Great guy! Great price! Wicked awesome service.

Al gives a good rate and great service, any time I've had an issue, they have been there for me!!!read more

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

We are absolutely thrilled by the quality of work, the professionalism, effort and courtesy of the…read morestaff at Sweepnman Chimney! From the moment I met the estimator Stan, I could tell by his professionalism and willingness to answer any and all of our questions that we were hiring a winning team! Meghan and Natalie at the office were always courteous, timely and extremely helpful with all the scheduling, billing and questions we had. When it comes to workers.....well, I don't think you could ever get a better combination than Chris and Anthony. From start to finish, these guys were at it all day long. They were always friendly, courteous and willing to answer any questions we had. From the massive staging construction, the crown and brick removal, to the beautiful rebuild and complete waterproofing of our chimney...these guys were extremely efficient and worked very well together....it was impressive to say the least. The color matching of the new brick and mortar to our existing is incredible. The craftsmanship and quality of work is second to none! The cleanup was impeccable and we even got a beautiful report with construction pictures to keep for our files....you can't beat that! We will definitely be hiring Sweepnman again for any of our chimney needs.

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.

Edgar and sons took 3 trees from our yard Monday this week and I must say I am totally impressed!…read moreAll three guys showed up at 7am and worked hard til 4pm taking 3 huge 80-100 foot trees. Due to the lack of daylight, they had to come back Tuesday to finish, grinding the stumps and cleaning up. They worked very well together and efficiently. The price was great for all they did! I would highly recommend them and will use them again in the future!

I reached out to this company because of the excellent Yelp reviews. They wasted a week of my time…read moreafter messaging that they could help me and never responded after I provided my email.