My wife and I ordered a simple, gray granite monument from this company on September 1, 2020…read more That was two months before the Covid pandemic got in full swing here, and the completion date for the monument was 60-120 days, so the stone was presumably ordered shortly after the contract was signed and half the payment made. Whille the pandemic admittedly caused delays, we waited right at 18 months before the monument was finally completed and installed. Even with the pandemic, which got all the blame for delays, this was a ridiculous time frame In my opinion. Communication from the company during all this time was nonexistent unless we initiated it. After numerous letters and emails, the monument was finally completed and installed and it looks fine. However, I am convinced that it could have been done much sooner than a year and a half, covid or not.

My father-in-law passed away in January of 2019. We decided to choose Evans because they came…read morehighly recommended. Unfortunately, our experience with them has been nothing but terrible. As I said my FiL passed away in January 2019. We were told his headstone would be ready and installed by July 2019. We called many times over the next several months and each time we were told it was "in transit" and they would get back with us. They never once followed up with us as promised. Every bit of follow up was initiated by us. Finally, in November 2019 the headstone was installed but only after we had to arrange access to the cemetery ourselves. Now, for the next issue. My FiL was in the Army and therefore entitled to a plaque for his gravesite. Time after time we were given nothing but excuse after excuse by Evans. Finally on Tuesday 6/23/20, my FiL's birthday by the way, the owner told me directly that the installer was told to make it a priority and that it would be done by the end of the week. Well guess what? That did not happen. Plaque still not installed as of today 6/30/20. I called and told the owner to have it ready for me and I would pick it up because I am tired of dealing with them. Went today to pick it up and owner was anything but apologetic. He did not even remember about the headstone being 5 months late. He even went so far as to say to me "I've learned over the years that when one thing goes wrong, when it rains it pours" I guess part of me hoped he would have said they would get it done this week but no such luck. He offered nothing. There are good reviews but our experience is anything but. A year and a half after my father-in-law's passing, the owner's indifference and unwillingness to make sure he manages his business properly is unacceptable.