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    Lone Wolf Auto Brokers

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    6 years ago

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    Porsche West Broward

    Porsche West Broward

    3.5
    (132 reviews)

    I have been coming to this location for several years now, I prefer this one over The Collection in…read moreCoral Gables because they only dealt with Porsches so it's less busy plus from my home I can get here faster despite being a few miles further. In any case, the service department here is top notch, Mark Wright is a phenomenal person and keeps me always informed and is very accommodating. For buying Porsches I stick to The Collection where I have my guy but Services this is the place!

    I will start off this was my first Porsche, but from a luxury car perspective this was probably the…read moreworse experience I've ever had. I had told the salesperson I'm very busy so let's try to plan everything in advance of arrival. So far so good. The price was disclosed in advance and they managed to give a better trade in offer than carvana. While they didn't match or beat carvana on the trade, but with the sales tax savings it was a better deal (if I purchased rather than leased). Prior to arrival I said I wanted to lease so I picked the 24month, 7500 miles a year. When we were working on numbers for the lease I selected a one time pay lease (lower money factor) but I lost the tax savings. Salesman said don't worry I will get manager to match carvana to make up the tax savings difference. Then I sat at an empty desk for 1.5hrs while the "new sales manager" was trying to structure the deal. I take the escalator down and all I see is everyone standing around the counter talking. I told them I needed to leave and I just wasted 2 hrs of my time. Can you imagine being left alone at an empty sales desk for 1.5 hrs? Then was told sorry we can't match carvana (or even an attempt to close the gap). Was told to move forward with carvana which would have meant making an appointment to trade in the car elsewhere. Then I wouldn't have a car to drive, then waiting for payment for Carvana, waiting for check to clear, then figuring out how to get back to the dealership that is 60 mins away. I was floored and just said I am done and wasted 2 hrs. The next day, I send an email to the general manager, asking him to call me so I could discuss my experience as I assumed he should know. I also left a voicemail message as well. Neither of which were returned. I guess customer service and experience doesn't matter to Porsche West Broward. Midday I receive a phone call from another sales manager, saying he will help assist. He was going to call his wholesale trader to see if he could get more and a short time later $500 extra was offered. This could have been done the day prior instead of me just sitting there for an hour and a half with everyone having a coffee talk. I appreciate Butch stepping in to get this addressed. So now I think everything is back on track. I go back in the next day to make the purchase and then another cluster happens. I had asked the sales manager to put in writing I am financing the lease at the dealer buy rate (porsche financial services money factor buy rate) so there is no mark up the money factor. I was then told by the sales manager, they will not put that in writing. I inquired more and was then told that the dealership actually adds additional interest onto the rate that Porsche financial services gives the dealer (30 basis points extra was what I was verbally). I was then talked out of a single pay lease and to do 24 monthly payments at a higher money factor. Then there was the added vehicle recovery service (think of the old school LoJack) for $995 even though the macan ev has vehicle tracking built into the app. To add a vehicle recovery service which is already included with the EV is unethical. Convincing a customer to switch lease terms was financially unethical cause it resulted in an even higher money factor plus the additional interest rate markup the dealer passed along. Buying a car is stressful but I'm not buying a Chevy; I'm getting a luxury sports vehicle. The buying experience should be top notch. Don't leave customers unattended while you stand around talking. Don't pass higher interest rates into your customers than what Porsche financial services charges. So prospective leasing customers just know that you will be paying even higher interest rates than what Porsche charges. My faith in honesty and transparency has been lost with this dealership and even 2 days of writing to the General Manager, Ryan, I still haven't heard anything.

    Lone Wolf Auto Brokers - autoloanproviders - Updated August 2026

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