First time here! Doctor and Staff, Extremely Professional, caring and attentive!!! Ensure you…read morereceive the absolute best treatment !!! Outstanding service!!!

Just dropped this clinic because of the WORST office staff EVER! Dr. Johari is a good doctor, but…read moreshe has the absolutely WORSE office staff I have seen in my 50+ years. Set an appointment for a Dr. visit and a possible x-ray from an injury that "might" be work related. This was something for the doctor to determine as there were several variables. Once the nurse heard the word "JOB", she cancelled my appointment. I never got to finish why it might be job related or might not be, as I was at work with my boss in front of me. Called the next day (as they close before I got off work) and was told the nurse was with a patient and she would call back. I stated, I wanted to reinstate my appointment this afternoon and that it was cancelled wrongly. 3 1/2 hours past with no return call. I called back and cancelled a future appointment for a checkup that was over 2 months away (soonest possible date). Less than 5 minutes later, a manager called me to ask why I was cancelling my appointment. That confirmed my opinion that this office is more worried about counting their $$ than helping patients. Over 3 1/2 hours and still counting for a patients health concerns vs. under 5 minutes after cancelling an appointment. My wife left years ago for the same problems. The manager stated that we don't call patients back until the end of the day and that was policy. My wife found that they just don't call patients back unless it was over billing. No wonder so many are demanding free health care. They must all have visited this clinic! All kidding aside, in my opinion, their action proved to me that patients are here to serve the clinic, not the other way around. $$ over patients = Goodbye! Hope all that bean counting over caring for your patients serve you well. I won't be one of them.

As a healthcare administrator, I understand the importance of having friendly, knowledgeable,…read morehelpful staff at check-in. This place does not have that and is the reason we left before being seen this morning. My husband brought our daughter to have her wrist checked this morning and experienced what others on Yelp have reported, a rude receptionist who was unwilling to help. Do not come here...Make You Well less than 2 miles away on Renner is where we're taking our family's urgent care needs.

Poor front office experience- time to find another urgent care unfortunately - when you are unwell…read moreyou don't want people talking down at you not to you and demanding completion of registration again (repeat patient but new software) and then also demand the same information in person as well. I would have walked out if I was feeling even a little bit better

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

My husband and I have been going to BSW for approximately four years. Our first attending doctor…read moremoved a few months ago. My new doctor is Dr. Figel who is also my husband's doctor. My issue with BSW is their Urgent Care clinic. Instead of seeing a doctor for my reoccurring UTI, I was attended by a nurse practioner. The meds she prescribed was for only the symptoms. Needless to say, a few days later, I wound up at the emergency room at an urgent care. I still have another three days on meds. If in three days there's no improvement, Ill be back to BSW ER.

I love leaving good reviews when good care is received!…read more First of all, I scheduled this visit as a sick visit because my ears were throbbing all night, I'm new to this office and wasn't too sure, but when I walked in, the atmosphere was very friendly and well taken care of. They gave me an iPad to check in and do forms, which I love because my hands hurt too and to write most of the time. The process was very straightforward and easy to do! The gentleman upfront was very nice even when they got busy he was still attentive, the nurse in the back was very sweet and friendly, and the doctor was as well. Dr.Livengood explained everything very well and offered a steroid injection to help. Overall, I had a very good experience, not to mention I was seen in a very timely matter and didn't wait 3 hours to be seen! I'm impressed and definitely will be considering making this my primary care doctor!

EXCELLENT CARE AND ATTENTION FROM MEDICAL STAFF!!! Went in for a possibly dislocated thumb…read more Dr. Livengood was OUTSTANDING! Truly listened and expressed genuine concern while calculated / methodical in her diagnosis. Even offered references to a hand surgeon thereafter. Glad to have found this GEM in the Plano / Richardson area. Wait wasn't too long either! HIGHLY recommend this location, very happy with my overall experience!

Dr. Sridhara is certified by American Board Allergy and Immunology and American Board of Internal…read moreMedicine. She has seen 2 of my kids when they were less than 6 mo and I am also a patient. She doesn't make you feel rushed and is very detailed. They do allergy testing and provide allergy shots. Some of the shot givers are friendlier than others. *new location is much more spacious than the previous location. It is than a mile from the previous location so that may be confusing for a bit.

I have been a patient of Dr. Sridhara for eight years or so. She changed my quality of life…read more Staff has come and go through the years and there were times I would show up for my shots and the office would be closed, but they are now really good about calling their regular shot patients to let them know when the office will be closed. This is a big improvement and actually above and beyond! Honestly, this doctor is the best I have ever seen in ANY specialty. I wish she was my doctor for everything because she is super intelligent, scientific, intuitive and KIND. Compassion is such a rare trait in a doctor these days and she is definitely that! I have asked her advice about medical issues that are not even allergy related because I think she knows more than most of my other doctors. I am just so thankful I found her all those years ago. She is truly a gem in a fairly apathetic medical system.

Very friendly and attentive staff. Feels very clean. They have always gotten me in and out quickly…read more They run right on schedule. I get my results back the same day.

**Complaint Regarding Dr. Krupa Patel and Methodist Richardson Renner Gastroenterology**…read more My name is Chelsea Edwards, and I am submitting this complaint regarding my treatment and subsequent dismissal as a patient by Dr. Krupa Patel at Methodist Richardson Renner Gastroenterology. I have been a highly complex gastrointestinal patient under the care of this practice since approximately September 2024. My medical history includes significant gastrointestinal disease and multiple major abdominal surgeries, making continuity of care especially important. Due to the complexity of my medical condition, I have relied heavily on specialty gastroenterology care for ongoing management and treatment. Approximately six to eight months ago, I had a difficult encounter with a nurse practitioner within the practice. During that interaction, there was a disagreement, and I expressed my intention to file a complaint with the Board of Nursing regarding my concerns about that encounter. Following discussions with upper-level management within the practice, a decision was made that I would no longer see that specific nurse practitioner. However, I was specifically informed that I could remain a patient of Dr. Krupa Patel and continue receiving care through the practice. Following that incident, I had no further conflicts, confrontations, or negative interactions with Dr. Patel. In fact, I did not see or speak with Dr. Patel after that event. There were no discussions regarding concerns about my behavior, no warnings, no requests for a behavioral agreement, and no indication that my relationship with Dr. Patel was in jeopardy. In recent months, my health began to decline. I developed worsening esophageal symptoms and believed I required an esophageal dilation, a procedure I have needed in the past. As my symptoms worsened, I repeatedly contacted the office seeking assistance. Numerous telephone calls were made to the practice, and multiple portal messages were sent. These communications should be documented within the medical record and communication system. During this time, I repeatedly sought help but felt I was given inconsistent information and delayed responses. Despite my efforts, I was unable to obtain timely intervention for my worsening condition. What is most troubling to me is that I never personally spoke with Dr. Patel regarding my concerns. I was never given an opportunity to discuss my symptoms directly with her, nor was I informed that my status as a patient was under review. Instead, while actively seeking medical care for a worsening illness, I was abruptly informed that I had been discharged from the practice. If the physician truly believed that the therapeutic relationship had become irreparably damaged months earlier, I question why that determination was not made at that time. The practice had every opportunity to formally discharge me following the earlier disagreement involving the nurse practitioner. Instead, management specifically chose to keep me under Dr. Patel's care. It was only after I became ill and began requesting evaluation and treatment that I was suddenly dismissed from the practice. I am also confused by the language contained within the discharge notice. The letter reportedly stated that Dr. Patel would continue to provide emergency care for a period of 30 days. If my conduct was truly so problematic that dismissal was necessary, then it seems contradictory that the physician would still agree to provide emergency medical services during that transition period. This raises legitimate questions regarding the actual basis for the dismissal. Equally concerning is that I never received proper notice of the discharge in a timely manner. I was actively attempting to obtain medical care while unaware that the practice had terminated the physician-patient relationship. As a result, I was left without access to the specialist who had been managing my complex gastrointestinal conditions and was forced to seek alternative care during a period of medical instability. I fully understand that physicians generally have the legal right to terminate a physician-patient relationship when done appropriately and in accordance with professional standards. However, my concern is not merely that I was discharged. My concern is the timing, circumstances, and manner in which it occurred. As a medically complex patient experiencing active symptoms, I felt abandoned during a period when I was seeking necessary medical treatment. To this day, I cannot identify any interaction between Dr. Patel and myself that would justify such an abrupt decision. We had no personal conflict, no hostile encounters, and no discussions suggesting that she no longer wished to serve as my physician. Because of this, I am left with the impression that the decision may have been influenced by information or opinions unrelated to my direct interactions with Dr. Patel rather than based upon her own experiences with me as a patie

Came in for 2nd degree burns. Everyone was nice, it was quick, they took care of me for my burns.read more

This is not where you want to go in an emergency. The doctor did not examine me and said he could…read moreonly treat symptoms not run any tests. Nurse did not use gloves and told me not to eat anything for 12 hrs. Doctor reluctantly gave me fluids and they left me in a room with a beeping machine for hours. I was so sick I could barely move. I had traveled to Mexico City and had diarrhea for 11 days and had not eaten a meal the whole time. I ended up having to go to UTSW where I was properly treated and given meds. Baylor, you need to shut this "hospital" down. Looking for help in the middle of the night alone and I picked the wrong place.

Dr. Quadri has been my primary care doctor for years now. I love going to her because she actively…read morelistens to what I am going through and you can tell she actually cares. I would recommend her to anyone. And everyone. Most doctors just think of you as a number, and She takes the time to make sure she is addressing everything that you have going on. I highly recommend her.

We have been using this clinic for years. The staff picks up the phone and follows up. Great…read morebedside manner, knowledgeable and run an efficient office. Glad they are here for the non GP medical needs.