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    Lonestar

    5.0 (1 review)

    Services - Lonestar

    Routine automotive maintenance

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    6 years ago

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    Ric Henry's Auto Service - Vehicle inspection report

    Ric Henry's Auto Service

    (14 reviews)

    FANTASTIC SERVICE AND EXPERIENCE I wish I lived in San…read moreAngelo. I'd take all my cars to Ric Henry! Here's our story... My wife and I were on a road trip from San Antonio, TX to Denver CO. Our 2019 Jeep Wangler started overheating about 30 outside of San Angelo. We began calling around town to see who could help diagnose and repair the issue. We called 4+ shops, explaining we were from out of town, stuck on the side of the road, and needed our Jeep repaired. No one was willing to squeeze us in, and had very little empathy for our situation. When we called Ric Henry's, they understood our situation and agreed to take a look despite being swamped with other customers. Upon arrival, Shane was pleasant and friendly. Shane took our car in to take a look. While we waited, another employee, Dana, gave us a ride to get lunch and a quick tour of San Angelo. It turned out that the Jeep needed a part ordered that could not arrive for 2 days; it was a weekend. We rented a car and continued to Denver with complete confidence that the Jeep would be fixed. Sure enough, the next business day, it was ready, and we picked it up on our way back to San Antonio, again confident that our Jeep was in good hands. Shane and his team were professional, friendly, and most importantly, empathetic to our situation and helped keep our vacation n track! Hopefully, I won't get stuck again, but I know I can trust Ric Henry Auto Service and Shane if I do!

    I had a very disappointing experience with Ric Henry Auto. When I brought my vehicle in, I clearly…read moreexplained all the diagnostics I had already performed myself -- including the code my personal reader pulled and the compression test results. I came in specifically seeking further diagnosis to understand what was actually causing the code. Instead, they simply hooked up their own code reader, told me the exact same code I had already reported to them, and then recommended a full engine replacement for around $15,000. I was charged $250 for information I had already provided when I walked in. When I asked about deeper diagnostic work -- the kind I believed the diagnostic fee was supposed to cover -- I was told that would cost even more. I was under the impression that a diagnostic charge meant they would actually diagnose the problem, not just read a code and upsell a major repair. I got a second opinion from a reputable local businessman who actually took the time to diagnose the real issue. He is repairing the problem for about $5,000 -- far from the $15,000 engine replacement Ric Henry Auto claimed was necessary. Based on my experience, I strongly recommend getting a second opinion before agreeing to any work here.

    Lonestar - autorepair - Updated May 2026

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