Hired this broker (WROST MISTAKE OF MY LIFE) who hired One Way Van Lines (2nd MISTAKE OF MY LIFE). Picked up my stuff in Pittsburgh PA on 08/10/2018, delivery to California was set for 09/08/2018....today is 10/03/2018 and still NO stuff. They told me it was "estimated" to come last week, no calls. The movers nor the broker will call me back. Broker told me "they do not like to get involved" WFH....I hired you to be involved! I have been living out of a suitcase with a 20 month old baby for 54 days now. read more

Dealing these people with these people has been a miserable and overly expensive experience. They broke and lost so much of my stuff. They refused to respond to my emails when I submitted an insurance claim. As far as the people who moved me in: one of these was high and laughing at me the whole time. When they backed the truck into the driveway, their truck got stuck on the powerlines stretched them out, knocked out powerlines, and pulled over the telephone pole about 45° onto a neighbors tree which then of course broke. Just laughed at me the whole time. They took advantage of an older single woman trying to eke out a living on a teacher's salary. Run away from these people!! read more

Giving this lying, low-life company a one star is a better rating then they deserve. If they do answer your calls, they will lie to you about pickup and delivery. They hold your belongings hostage. Worse than that, you will sign a contract with them agreeing to a price, then when the movers come, they will up-charge you. Personally, this up-charge was over 1,000 dollars. They are cowards and liars, and should be out of business. read more

If I could give them a minus 5 stars I would! 1st I booked the move due to having a 7 person hot tub that needed moved along with my small household goods. After booking, receiving my deposit they called days before the move and said they couldn't move my hot tub that was on my inventory that I paid extra for, then once they picked up my stuff received the 2nd payment, promising my stuff would be delivered in 7-10 days, I called the next week after not hearing from anyone and was told it would be 7-10 days, the next week still didn't receive a call, called them and was told 7-10 days and that per the contract a set delivery date isn't guaranteed. I requested a call back, received a call saying my stuff would be delivered Saturday, didn't receive a call Saturday, called the dispatcher and was told I would receive my stuff 9 -11 October, called today and was told my stuff would be delivered 12 or 13 October 2018. No apologies, just that per the contract there isn't a guaranteed delivery date. Do NOT use this company, they lie and don't care about even faking any attempt of caring customer service once they get your money! read more

BEWARE!!! DISHONEST, UNPROFESSIONAL, SCAMMERS! DO NOT USE LONG DISTANCE MOVERS! THEY SUCK!!! Hired this company for a move from CA to WA. Like Lindsay K. - WORST MISTAKE OF MY LIFE! It seemed okay at first, but don't be fooled, they took my deposit and fell off the face of the earth. They over promised and under delivered on every aspect, and still to this day have not delivered my items. I had to contact them multiple times to find out what time the pick up was going to happen. After I had left several voicemails and sent emails to my POC, Jay (aka Jayrid) forwarded me to customer service. Their customer service told me that they would call me back and that took almost 6 hours to tell me that the pick up was happening between 12-3 pm on Saturday, November 3rd and that I would receive a call 24 hours prior to confirm. I received no call on Friday, so I called Long Distance Movers on Saturday at 11 am to confirm the pick-up. The lady on the phone did not know and said she would dispatch my call out and someone would return my call to confirm shortly. No one returned my call, so I called back at 1:30 pm, I asked why no one returned my call, and she told me that they just send it to dispatch and there is no guarantee of a call back. I asked if she knew where the movers were for pick-up and she said she didn't know and would dispatch my call. I still hadn't heard anything by 3:15 pm, so I called again. This lady said she sees that my messages were sent to dispatch twice and someone would be calling and if I don't hear back to call again in 30 minutes. I asked who was going to call me back and she said Frank. I asked for her to forward me to Frank or provide me with his info so I could reach out and she said she couldn't do that. When I explained that I needed to get out of my apartment that day and they said they would be there that day between 12-3 pm, she told me that it wasn't their problem and my calls were dispatched. Well, dispatching doesn't do a damn thing, I then called back again at 4:00 pm. I'll bet you can guess what happened? Yep, again, not their problem, they don't know, and she would dispatch my call, and someone would get back to me. I finally received a call at 4:30 pm from the movers to say they would be there at 7:30 pm. I asked why they hadn't called 24 hrs before and why they were calling 1.5 hrs after their scheduled time to tell me they were going to be late, and he said that they never said they'd call 24 hours prior and that they'd get there as soon as they could and he had a long day. I then received a call at 6:15 pm from him to try to reschedule to the next day. I said absolutely not, and that they were scheduled to be there between 12-3 that day. He then said if I wasn't willing to let them come the next day, they would TRY to be there 10:30 that night. (faceplam - WTF!). At 10:30 pm I called them and they said they were 10 minutes away, I asked him if he planned on calling me so I could get to the building to which he just said again, they are on the way. They showed up around 10:45 pm and if you didn't think it was a shit show already, it gets worse. These movers decided they had to charge me additional fees for stairs and for my front door being more than 75 steps from the truck. When I spoke to Jay(rid) he said that it wouldn't be a problem and the price quoted was my cost. So I then had to pay more for something that was already quoted into my cost, lovely. These guys were so rough with my items, I'm sure things are broken. When I paid the other 1/3 of the fees, I asked when my things would arrive to WA? He said Mon/Tues (5th/6th) and if I have any problems to call them. It is now 10 days passed the original delivery date and I can't get a hold of them. I emailed, called, and texted Jay(rid) and received no response from him. What a great POC, more like POS. I then called Long Distance Movers customer service and asked where my things were on Friday 11/9. The first customer service rep said my things would arrive Sun. or Mon.(11th/12th), when I asked why Jay has not responded to me or why no one has contacted me in regards to my delivery, she said that I had not reached out to them. Ummm...WHAT?!? Isn't that convenient that they are saying I didn't reach out to them, when they never returned any of my calls/emails/texts? I explained I reached out to Jay multiple times and she said if I did, he would forward it to them to handle and customer service hasn't received anything from him or me. I then asked to speak to a manager, to which she told me Annie would call me back in an hour. SURPRISE! Nope. I had to call her back 5 hours later, which was close to the end of her day. I'd bet big money she wasn't going to call back. No delivery on the 11th/12th and no communication. It is now Thursday 11/15 and still no delivery/communication from them. Save yourself some trouble and hire anyone else! read more

Don't don't don't! LATE PICKUP, DOUBLED PRICE UPON DELIVERY THREATENED TO TAKE MY STUFF if I didn't pay an outrageous amount. CRUSHED and RIPPED boxes Here goes: they were five days late for pick up-- they wouldn't return my deposit if I cancelled. They have a very affable sales team that will get you to sign and please be advised that upon signing you will be sent a contract stating that they are not responsible for stolen or damaged goods, that they have a 21 working day window to deliever after scheduled delivery date and if you are not available for delivery, you will get billed with storage and transportation from storage. The story with my move was I got delivery after the 21 days, not the 4 days stated when I got my quote. Was doubled the price AT DELIVERY despite the fact I had written documentation that the price would not go up. I had read some reviews about it so had it in writing. Of course, I did not think that the driver would threaten to drive off if I did not pay what they said I owed them. Please we aware that no one will answer your call after signing, that costumer service will let you know that either you pay raised tariff or they cannot guarantee delivery. Heidi was especially rude and Michael Prezzslo who sold me the service and gave approximately 6 calls for me to sign, never ever picked up the phone again. PLESE don't fall into the trap because they give you a timely and reasonable priced quote. I had everything documented thinking I would be able to make the responsible, now I have payed 1000 more, have tons of broken goods and was consistently mistreated by this company. Do not hesitate to contact me if you have questions or on how to file a complaint at the Department of Transportation-- they have a few complaints there, including mine. read more

I can't give no stars and that is the ONLY reason I gave one. I have had the worst experience with this company. DO NOT USE THEM! I decided to use them for our move from CA to TX because their rates were better than all the other comoanies I contacted. That was first mistake. You truly do get what you pay for. My belongings were picked up on 8/2 and I was given a time frame of 8-10 days. They brokered out the job by the way. The foreman that showed up tried to talk me into a new price that added $2400 to my total abd when I told him that I would stick to the original he turned into an ass. I'm now on day 13 and still don't have our stuff. After 2 days of grying to reach someone I received a call from the company that picked my stuff up Cross Country Relocation Services and I was told that it was going to be another week before my things arrived at our new house. That puts the delivery time at almost 20 days. And no one at the company seems to care at all. I've been put out additional money because of this and my husband can't start working with out the tools that they have sitting in a damn warehouse somewhere waiting for a truck to be available to bring them to TX. He is required to have his own toold foe his line of work and they don't care one little bit. I was told that the contract says they aren't responsible foe delays and there is nothing they can do. So I've decided there is something I can do. I'm letting the public know not to use this company and I'm filing a complaint with the BBB and the DOT. DON'T UAE THIS COMPANY! They are terrible and only care about getting their money, not your time or your belongings. read more