I had a great experience here. I was perusing the shops and saw this Longchamp store. I wasn't planning on buying anything but I found a bag I liked. I spent some time thinking about it and the sales associates were very accommodating and didn't rush me. The sales associates showed me a newly released bag and answered my questions. It was great to chat with them and I even got some good food recommendations! And, I love my new bag. read more

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Amazing selection and the service is top notch! I would love to spend lots of money in this store! read more

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Horrible customer service. Nearly every single associate had a condescending and cold attitude which made us immediately leave. I have never experienced this level of horrific service that was so blatantly dismissive of us and our questions. Unfortunately my cousin visiting from abroad wanted to purchase a bag so we went back in, but were treated the same even during the process of ringing up our purchase. Definitely won't be coming back. read more

I shopped here during Thanksgiving weekend. I talked to multiple sales people and found them helpful, knowledgeable, and friendly. Kudos to the store for its people, hiring and training. Some of the best sales experience I've had in recent years shopping in general. read more

Workers were very rude, We felt very pressured to buy something and was asked multiple times if I was ready to buy. We were very rushed and the workers wouldn't leave us alone. I felt like they were treating us like we were criminals. We were going to buy 3 big purses and didn't because workers were rude. Would recommend just buying online read more

A rather unpleasant shopping experience at Longchamp/Boston. Sales associate (assistant manager) seemed bothered that I was shopping and had various questions. I ended up buying the bag as it was a necessity. Next time I'll simply order online and save myself from the hassle I said 'thank you' to the associate as she handed me my purchase, her response was 'Yep.' Perhaps it's just bad training, a lack of etiquette and how to be cordial working with customers. read more

Me and my friend happened to pass by while walking to a bubble tea place in newbury street. She loves this brand and I didn't know they actually have a store in the Boston area. We decided to stop by and check the store since it wasn't busy that time. We were asking if they have that bag that we saw online was also in the store, unfortunately they don't. But the lady there was really helpful. She helped us and answered our questions about certain bags. It was a good experience and might come Back next time when they have a sale read more

This is one of the smallest/unpleasant Longchamp stores that I have ever visited. The service here is mediocre, the staff absolutely do not care about their customers. I have visited a couple times and was turned off by the snotty staff. There is a manager at this store that is not friendly at all who needs a major attitude adjustment. I am never going to buy from this store. Update ** I learned that girls name is Stephanie. Such an unprofessional and extremely rude person. read more

I was looking for a specific color in the le pliage line so I called the store to see if they have it available. Kai, one of their store associates, was super nice on the phone and quickly found the bag that I was looking for. Kai greeted me the minute I walked into the store. She wrapped the bag nicely and walked around the counter to hand the item to me with both hands. Excellent customer service. Really enjoyed my experience shopping at this location. read more

Winter Clearance sale 1/8 - 1/26. 30%-60% off. I don't know that this store could hose you anymore for daring to buy something on sale. No returns, no tissue papering, no gift wrapping, no cloth duster bags. When does $300 stop being green? Any day now they'll force you to mark your purchase with a scarlet S. read more

Longchamps are great for every day use, even the small ones carry a load. This store has millions of colors and styles compared to the selections at department stores that tend to be much more limited. I love how you can fold them away with the snap button. They're very reasonably priced albeit the materials feel like the tarp covering your perennials in the winter. If you like Longchamp, I'd go for a more updated version that's pretty big on college campuses for toting books around - Herve Chapelier. They're priced around the same and come in the same myriad of colors but the look isn't all dark leather and gold buttons. I always get compliments on my pink one that I got in Paris which for some reason, hasn't been released in the states yet. read more

I brought a super scuffed-up Longchamp bag that has bravely weathered hundreds of undergrad/grad school experiences with me to this store for repairs. The staff were super friendly, helpful, and answered all my questions about the repair process. They greeted me right away when I came to drop off the bag, and when I came to pick it up. I was told that the bag would be ready for pick-up in 4-6 weeks, but it came back within 2 weeks! The bag looked great, and all of the flaws that could be repaired were fixed :) In terms of repair prices, Longchamp fixes the corners of the bag for free, and charges $30 for a replacement zipper. The cashier told me that they try to fix the zipper first prior to replacing it, and if they succeed without the replacement, then the repair is free of charge. They don't clean the bag, but the sales person who took my order gave me some suggestions based on her experiences with customers. The store itself is also very clean, organized, and seems to have a large collection of Longchamp bags. Really recommend! read more

I dropped my bag to repair the zipper and said it's unrepairable due to the lining. I am fine with that if they can't fix it.When I picked my bag, found there was a tear inside. I asked to the sales person how it happened and they don't know. They gave me a number of customer service to call and may be they were able to help. But not helpful at all. I bought many bags there. But a sad thing is bad customer service. Never be back. read more

I am giving Longchamp 4 stars purely based on my experience in the store. I am not a fan of the Longchamp bags. They look too much like something I would buy at LL Bean. If I am paying a hefty price for a bag (which I have been known more than 100 times to do) I want a better quality and look. Some people love these bags, Friendsay, my travel companion for the weekend, has a Longchamp bag and loves hers. It's just all about different opinions I guess. The staff were very friendly, pointing out how the store is situated and helping us without being pushy. If Longchamp is your thing then by all means, make sure you come into this one. They had a giant selection of all sizes and colors, including some travel bags that I thought were adorable. read more

I have found that you get your moneys worth with a Longchamp handbag or tote. They are durable and the leather handles and straps are guaranteed for life. I like this kind of guarantee. The store itself is nice. Everything is laid out for you to really get a good sense of size and usability. The store carries the best selection of colors and sizes. The employees are helpful and do not hound you as you are shopping. read more

I just bought a bag at Longchamp UAE, had been eyeing it for months, never bought a Longchamp before, so was super excited. The day after I got the bag my sister brought me the same bag the next day, she was visiting from abroad. So I thought I would return the bag as the receipt says you can return it within 30 days and it had been 4 days. When I went to return the refused to process a return, instead I got a credit note just for Longchamp UAE for 3 months, not even for 6 months or a year. I was so angry because the receipt says return -and what kind of international brand is this that you can't get a refund at least within 7 days for something that's untouched!! I'm furious, and more so because the guys at the store were being rude to me. read more

I had a great experience yesterday when I headed to the Newbury St. Longchamp shop yesterday. I entered the shop with specifics of what I was looking for, and was not there to browse. In that regard, the two staff ladies were friendly and efficient, knew their stock well, and were able to direct me quickly to what I needed: a compact/slim wallet in my signature royal blue, with cash storage that can manage taller-profile Euro currencies and longer US currency, interior space for only a few credit cards, and coin storage on the outside. When someday we can resume European travel, I prefer the exterior coin storage for Paris Metro tickets and coins that doesn't give away what's interior! Just what I needed. read more

I was greeted by a friendly staff right away. She was patient and very knowledgable. I asked a lot of questions, and she took a lot of time to explain everything and made sure I knew how to care for my bags. It was such a pleasant experience and I would go back. Ps. They do complimentary corner repairs (takes about 4-6 weeks she said) read more

I just bought my fourth Longchamp bag because I beat the crap out of the other three, and I am excited to know they repair old ones... I also have two pairs of the skimmer shoes and they look so cute with jeans. Besides the awesome stuff, the staff here is efficient and knowledgable, the reason I go straight to the source and not to a department store...and they LOVED my dog and her little carrier! read more

Sale going on now! Lots of Le Pliage bags! According to the sales person I spoke to the sale ends first week in July.

Had a great experience shopping for a travel bag. The associates were welcoming and helpful without being pushy. I was offered a range in what I was looking for and was not pressured or rushed. The associate answer my questions and allowed me to try out each bag. I don't usually go into the store but this time I was happy not to have shopped online. Will defiantly be back in the future. read more

Love the brand, two stars for that, don't think I'd be back at this location. Sales associates weren't particularly helpful, just gives off the vibe that whoever walks into their shop is bugging them. Really wanted to purchase a large Le Pliage to replace an old one, but didn't. I'll just order from online or from one of the department stores. read more

I bought a large tote here only a year ago under the condition that, if need be, it would be repaired from general wear and tear (I usually don't buy expensive bags like these otherwise.) Long story short, my bag began to have minor holes in the bottom corners so I sent it back to the store for the maintenance that came with the warranty. I got it back weeks later only to notice that it looked significantly smaller, as if they had just tucked the edges in. It wasn't even symmetrical. I could no longer fit my laptop and books that it used to carry without issue--my main use for the bag. I called and told a few store managers who only shrugged me off and said it wasn't their problem. They finally reluctantly took it back to send out once more, without even a slight guarantee that anything would be altered for the better. If I had known something like this would happen after being promised something entirely different, I never would have purchased this tote. I'm not usually a high maintenance customer, but I am seriously disappointed that my bag arrived in a worse state than I dropped it off in--making it essentially unusable. If you can't fix it, just say it upfront. read more

When I got into a high end store and am prepared to drop $400 on a bag (for my gf) I expect some level of service. Nothing special - just a "hello, how can I help you." The service here is awful. It's like they are doing you a favour. Nobody came up to help me. I almost had to jump up and down to get any attention. Frankly, if it had not been raining I would have gone somewhere else that appreciated my business a bit more. Even when buying the bag, the people were glum, unsmiling and generally unhelpful. I ended up getting the wrong bag - so my gf ordered a bag online and was told the store would call her when it was there. They never called! Heck..when I go to Gamestop people are more helpful. So they get one star - this is not reflection on their products which are great. They need to clean this store out and hire new people who care about their customers. read more

3 stars are for this particular store, not the Longchamp brand. I LOVE my Longchamp bag, but every time I've come into this store I feel like I get the cold shoulder. Rarely does an associate ask if I need help, even when the store is nearly empty and there are 3 of them hanging out at the counter. As far as the "people are trying to make a living" comment on another review, people can make a living, just do it in a profession more suited to your skills! If someone is shopping in your store, a sales associate should greet them and ask if they need assistance (especially if it's not busy!!). I have not been to another standalone Longchamp store so I assume that the attitude is the result of being on "Newbury Street". I am a little sick of that attitude but I ended up getting my Longchamp bag here because the selection is better here than it was at department stores. read more

What a lovely store! I went here for the first time last week and I fell in love! I felt like a little girl in her favorite dress shop! The staff was so friendly and very welcoming! I ended up buying one of their leather 3D bags and a le pliage to go with it! The lady helping me said that the le pliage would act as a rain coat for the leather bag! Such a good idea that I had never thought of! I highly recommend coming here, and trying out the le pliage as a rain coat for your favorite leather bags(: I will be back for the holidays! read more

What a lovely experience! The space is beautiful and the team there was great. The store itself is immaculate, and the layout so easy to shop. The people there were friendly, informative, and so helpful in picking out my new bag! Great shopping experience overall, and I will be back to the store soon for my next one! Much better than shopping online. Well worth it to hear about the bag, the brand, and the quality from someone there to help you. Customer service was great-- I wish all my shopping trips were like this! read more

The most horrible experience. The customer service is exceptionally bad. I made a purchase at the Boston, Newbury street store 2 weeks back for a bag being shipped to me directly from another location. I was told that i will receive tracking information via email ( which i did not receive ) - I called the customer executive after 1.5 weeks and was told that the bag was shipped and she would call me back shortly to provide a tracking number ( I never received a call). I then call the next day and asked another customer executive, who refused to give any information including her name and said the person dealing with me will call me on the following Monday and cuts the call. I then call Longchamp USA, who of course don't answer. I requested the executive instore to process the refund, which she said can't be processed anymore and that i will not get any information for at least 2 more days. This is the MOST HORRIBLE experience I've had with any store. read more

Fabulous store experience on Newbury Street! The store is immaculate, and the customer service experience is like being at a spa for handbags! The associates are charming and knowledgable about the product, but not salesy which I appreciate. I definitely recommend stopping by the Boston location if you are a Longchamp fan. I'll be back! read more

Amazing employees ; helping me every time I enter the store to purchase a bag . I own about 8 Long champ bags from this store . Won't buy it anywhere else unless they have a sale . Can't go wrong with a Long champ bag , It's easy to just throw everything in there & go ! I use them as a dance bag or when I'm just being lazy by throwing everything in there. If you don't own one ,you need to. Very good quality also! (: read more

Just dropped off my bag for repairs. The staff member that picked up the phone was very attentive. She offered to come outside and take my bag for repairs, even though they were doing their annual inventory and the store was closed! Cannot say how much that was appreciated! read more

The whole reason I even got a Yelp account was to write this review. I was so, so, SO excited to go to Longchamp and finally get one of their gorgeous bags but the experience was borderline awful. First, when I walked in I was not greeted at all.. but I didn't let that get me down! I was definitely still too excited. I couldn't decide on a color and I hinted at needing help to the saleswoman who stood behind the counter with her arms folded. I asked a few questions and she answered them without turning her gaze from her blank stare at the counter. I finally decided on a bag and when it came time to check out she didn't make any sort of conversation or even smile. I am still thrilled to have a Longchamp but I expected the experience in buying a nice bag to come with a little more hospitality. read more

I love Longchamp bags! But I'd probably purchase them some place else than come here again. I did receive a simple hi when I walked in, so I returned a careless hi back. I expected snobbish attitude and service and thanks to the ladies here- they proved me RIGHT! read more

Please be aware that if you purchase an item on sale at this store, it is a Final Sale. Unlike other stores that make great customer service a priority and who make an effort to inform a customer that something is a Final Sale (either with signage or a verbal reminder or a special stamp on the receipt) they don't. Their approach is to require the customer to read the fine print on the sales receipt AFTER the purchase. So if you're in the store and you see a sign that says "SALE" know that what it really means is "FINAL SALE." And know that they are inflexible and unconcerned about the customer experience. I say "au revoir" to Longchamp. read more

I asked the employee at the desk to add my name to the mailing list for the Spring Sale... still no email. She was rude and I knew she would never add my name. She was a snob and I didn't feel wanted in the store. To bad, I just went to Coach and purchased my Spring bag there. I hope she works on commission I won't be back. read more

This is the worst Longchamp location. I had a bag repaired here and both on drop off as well as pickup, the girl at the counter was SO rude! Seriously, worst customer service ever. HELLO, I'm getting my bag repaired...clearly I'm a repeat customer worth treating with respect, instead of being treated like I'm a nuisance (by a black tall woman who works there). Never again. read more

their leather products very durable but no style. they needs to be more fashionable or for older generation.

Firstly, i went to a longchamp store because the bag was not for me and it was a gift. Although the sales clerk greeted me, it was more a helllo and thats it. I needed help picking out a bag and I had to constantly grab her attention (only customer in the store was me). Instead of directing me and helping me, she just left me to fend for myself. Ladies and gentlemen it is better off getting the bag at a Neiman Marcus the service is better and much more efficient. read more

I have bought several bags from the Boston store. All had been fine and any issues handled without hesitation. I have an older Longchamp bag that was flaking in some spots. I brought it info advice and help. I was told nothing can be done. Not what I expected to hear. I took my bag home and touched it up with shoe polish and some lanolin I have from Coach. Not perfect, but not going to throw it out. I would have expected more help from the store and will probably not buy anything else from them read more

I came in here to get one of those Longchamp bags that everyone has. I thought I had to give me and get a big practical bag. I walked in a sales girl asked if I needed any help. We started talking about the bag and gave me some time to decide. She came back a few minutes later with another style in a different kind of nylon that I love even more and I ended up getting it. The sales staff is helpful and I've had my bag for 6 months and it hasn't aged a day. read more