I have never written a review like this before and I won't pretend there are no spiteful feelings on my part, that would be a lie. However having gone through what I just did though and knowing the generally good reputation this business has, I feel like I owe it to others to at least try to get the word out everywhere I can and hopefully stop someone from making the same mistake. I had gone to Dave's once before and despite some customer service issues(they somehow lost track of the shoes for a few days) I was impressed with the repair job so I wanted to give them my business again. I took in the shoes my husband bought specially for our wedding to address a few scrapes from a fall he took during the reception. When I picked them up yesterday, they looked different in a way I couldn't place right away but the scratches were better and I had to get back within my lunch hour so I paid and left. It didn't process until I saw them out of the bag at home that they had totally polished over the unique burnished finish and made them a uniform dark brown, completely removing a large part of their charm(see the photos of the brown shoes I'm uploading for reference). My husband and I were devastated. We're not rich, nice shoes like these were an investment piece for him and held sentimental value for both of us. It could be they saw this as necessary to cover the scratches, I can't be sure. What I do know is that I was never asked or even told about it. Even all that by itself might not have been enough to get inspire me to write this review though, that is owed completely to how they handled it. I called them to complain. I won't lie, I was still upset and it probably showed in my voice. I made a very active effort to keep my words civil though and explained the issue plainly. I wasn't interested in anything except an acknowledgement and potential advice to fix this. Once I finished explaining, they hung up on me. I called back, ready to give them the benefit of the doubt that it was an accident (even if I doubted it personally). They picked up and immediately hung up again. Disgraceful. Entirely Disgraceful. To the owners: I took the shoes and paid you, I acknowledge that and realize I don't have the power to do much here. However, as someone who works just around the corner, I am going to do my damnedest to caution anyone I can away from you. That probably won't do a hell of a lot, but I like to think you won't get off entirely scot-free for treating me like garbage. If it also helps someone else stay away from my mistake, even better. read more

David's Instant Shoe Repair - The original finish before being completely polished over(see corresponding review for details) - Shoe Repair Near Me - Boston, Massachusetts

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Great work. I came in with a vintage leather handbag that had a broken strap. He was honest with me that the leather wasn't in great shape and even if he fixed the strap, there would be more issues down the line. I appreciated the honesty so that I didn't fix it without knowing it could be for nothing. But I opted to have it fixed and purchased his recommended leather conditioner. Only $15 for the repair. Maybe it won't last a long time but I love the purse and will give it the best chance it's got. read more

Good work and great customer service. Fast turnaround times although not actually "instant".

I called on Wednesday and needed loafers repairs for Friday. It was done with ease and expertise. I will come back when needed. Shoes were cleaned and expertly resoled. Thanks Mario! read more

I was referred by a girlfriend in town who got her Loubs done. Seen the work via photos and Instagram and loved his work. Brought four pairs of Loubs and was able to pick them up in a few days. The red rubber soles match perfectly to the red roles on the shoe! He was very accommodating since I was traveling out of state. I also repaired a button on my Chanel wallet on chain. We discussed the procedure and don't get me wrong I was nervous as hell handing over a 2000 bag to replace the button and clasped. I paid for shipping since I was out of state as well (got tracking confirmation). When I received my bag, it was good as new! Haven't had an issue with it since. Lu was very helpful, he has a Trust worthy business! The quality of work is amazing and wouldn't go anywhere else! read more

David's instant shoe repair is incredible! I dropped off three pairs of shoes there and the gentleman that helped me was amazing. They have recently called me to ask when on Earth I'm going come pick up my shoes. Due to family matters I have not been available to pick them up yet and can you believe that they offered to ship them to me? I was very happy with their customer service. Highly recommended. read more

This is the first time in my life I have owned a pair of shoes worth taking to a cobbler. It may seem like a small thing. But it's just not something I have ever done. So I was a bit nervous. I walked in with my favorite pair of boots in hand. They were worn down and sported ripped shoelaces. I needed help. I was greeted very pleasantly and helped immediately. I said I needed new soles and laces. I got a few options on lace color. I picked something standard. About 15 seconds of looking at the damage ensued. I was told all in it'd be $50 for new soles, laces, and a polish. A way better deal than buying new boots. It felt like a bargain. I paid the sum in full and was back a few days later to pick up my boots. They looked brand new. I put them on and still felt the benefit of the several hundred miles I've already logged in them. A fresh new start. read more

This place is absolutely superb. Vlad does a phenomenal job. His materials are top notch and the overall experience is amazing!

Just picked up my boots and louboutins from David's. They did an excellent job! It was fast and my shoes look as good as new. Why throw out good shoes that you paid your hard earned money on? go get them fixed at David's! He's clearly a shoe surgeon since he will bring your shoes back to life!! Thanks again!!! read more

I love the shoe service and the prices here. You can't beat it. If you want your designer favorites protected, this should be your first stop. read more

What you will not receive in service, you'll receive exponentially in quality work. I stumbled into David's store after searching three other similar stores in the DT Crossing area. He quickly sized me up and I'm pretty sure I didn't get drafted to his dodgeball team. After he decided to help fix my messenger bag, I was skeptical. His quote was nearly $50 below the next best. I handed over the bag, expecting to receive a shoddy, but hopefully functional bag. Fast forward two weeks. I took a vacation and it was awesome. I cluck back into the store and he hands me my bag. My mouth slowly falls open as I test and pick at his work. It. Is. Beautiful. Not in the beautiful take pictures of it and send them to Haute. But perfect for me. The bag somehow looks better than ever. After exchanging grunts I depart and whirl around my resurrected messenger bag. It's been a long time since Daddy's been on the town. Look for me on my bike with the killer bag. I'll have a helmet and lights. And the perfect bag. You'll see me. Don't honk. read more

Reliable check. Affordable check. Friendly check. Knowledgeable check. I went there for the first time a few weeks ago to get some shoes fixed. I brought in 2 pairs to fix. One pair, only one shoe needed fixing but he said he would need to fix both. I kind of debated with him about it, saying only one shoe is broken but I think his point was if one shoe is that broken surely the other show would soon follow (good point). It would have been $40 total to fix both shoes so it wasn't worth it to me. Instead I let them go and trashed my beloved 14 year old shoes. =( But the 2nd pair both needed the heels fixed. They were hand-me-downs from a friend and were worn out from many late night dance parties. They were still comfortable and I enjoyed a small heel dressy shoe that was comfortable to wear all night. It was only $15 to repair both of them total, so that was worth it. I paid the fee, he said come back in 3 days, and I did and they were there waiting for me good as new. Next time I need a shoe repair I will come back to him. He seems to know exactly what he's doing and has been doing it for a long time. It's also right by my work (recommended to me by a coworker). read more

The zipper on my favorite pocketbook/man-purse broke. I went into this store and asked if they could fix it. They said yes and that it would cost $20. I thought: that's great and double checked and said - you mean the zipper will be like new and work properly? And the guy said it would. So, I handed over my money and waited patiently for 3 days for the repair. I was delighted when I came back to the store to have the zipper fixed. It worked great - and I was happy. Fast forward 3 weeks later. The zipper broke again. Son-of-a---! Mind you: I'm not man-handling the pocketbook. In fact, I don't use the zipper that often to begin with - only when I'm in really crowded areas. I was at a local fair when I tried to close the zipper - to ward off pick-pockets - and the zipper busted. Essentially, the 'slider' came off the zipper teeth/track. I was angry. So, today I went to the repair store to figure out what happened. The guy instantly recognized me which was great since I didn't have my receipt in hand. And, I showed him the zipper had broke just two days earlier. He claimed that he charged me $20 to repair just one "side" of the zipper. And that the broken part was "the other side" that he didn't repair. He also couldn't figure out why it broke. And he said, it would have cost $60 if I wanted the full zipper replaced. And that "maybe" his brother would cut me a deal. I don't know the mechanics of a zipper. But I'm infuriated that this guy wasn't fully transparent with me about what they were fixing. I was told they'd fix the zipper to make sure it worked properly. I also think it was balonie that he wanted to charge me more money for the additional repair. If you choose to patron this place, which is entirely up to you, I recommend fully understanding what exactly you're getting fixed/repaired, and to know what guarantee they will make on that repair. 2 stars - they were timely and somewhat courteous. However, I feel like I've been taken for a ride. read more

I found this place by browsing Yelp reviews of cobblers that work on Louboutins. I am not about to entrust my $600+ designer shoes to just anyone! Anyway, as the reviews have stated, they did a great job on 2 pairs I brought in. I had red rubber soles put on in order to extend the life of my shoes. I will definitely be bringing more pairs in. Bonus points because they are located very close to my office. read more

David's Instant Shoe Repair - Before and after of my Louboutins - Shoe Repair Near Me - Boston, Massachusetts

Absolutely fantastic work. I read the reviews and went in with high expectations on my sole swap, and he's looking at those expectations in the rear-view mirror. Turn around time? What turn around time? I told him I was in no rush and it still took less than a week to completely rehab these shoes. My wife had to pick them up for me, and I honestly thought she'd misunderstood and just bought a new pair! The price was a little bit higher than I expected, but still less than 1/5th the cost of a new pair (and did I mention that these look new upon return?)! Knowing that David's is around the corner from me has completely changed the way I'll be doing shoe shopping from now on: I won't be. Previously trashed shoes will go in for the full treatment, and future generations will thank David's for enabling my frugality. read more

Only $60 to have a pair of chukkas re-soled. It was cheaper than a handful of other places I tried in the area. The owner was kind, and I got the shoes back quickly. Months later, the re-sole still looks great. read more

These guys are the best. I spend a LOT of money on shoes, so I try to get as much life out of them as I can. They were the only ones willing to repair the snake skin on a pair of Prada slip-ons that had seen better days. They did such a great job that I prefer them now to when they were new! I can't recommend them enough. read more

Found this little shop on yelp. Repairs were quick and at a reasonable cost. Both men in the shop were super friendly, and they bugged up my shoes for free! Will definitely be going back. read more

This is the second time I have used their services and I couldn't be more happy!! My louis vuitton looks brand new after they replaced the worn out leather rim at a reasonable price. I also got hand sanitizer all over my black leather YSL bag which resulted in white spotting all over. I was devastated until I brought it to David's. They were able to fix it within a day and it is now good as new!!! I highly recommend using their services. I really wish I took before photos to show you the amazing results! read more

Excellent service and quality of repair. Reasonable prices for the area. Also has a variety of accessories for sale, like shoe polish and lint rollers, which can be handy in a pinch. read more

After 15 years with Odessa on Newbury, I had to find someone new when my cobbler left and the quality was shot. I tried a few places and finally found David's Instant She Repair near my office. He gave me great advice about what to do/not do and has already fixed heels on 2 stuart weitzman boots, Burberry boots & pumps, Prada heels destroyed by cobblestone. It's a little pricey compared to some but worth it for the overall experience. read more

David's Instant Shoe Repair - shoe repair shop on the corner of franklin & batterymarch - Shoe Repair Near Me - Boston, Massachusetts

Amazing cobbler. I had a pair of kitten heels I had worn down to the metal bone, and I had nearly given up on wearing them. Took them here and they came back as good as new, I have no idea how he managed to add material to create the heel again. I also had a pair of booties stretched and when they still didn't fit the first time, he had me leave them with him and then they fit perfectly the second time! Great prices. read more

I brought in a tan suede Chloe bag with hot chocolate stains and black jean stains. They kept saying that they'd be able to remove the stains but it wouldn't be perfect.. Since I read that they had excellent reviews I decided to take my chances and I am not disappointed. They were able to remove all the stains and make it look almost like new! The price was super reasonable as well.. Other cleaners wanted to charge $50 or more and they charged me $20 dollars to remove the stains AND make it waterproof! I'm so happy and I would definitely go back in the future! read more

I just started going to this place which was recommended to me by a friend. AMAZING!! I have brought 2 pairs of sandals and 1 pair of leather knee high boots. The sandals turned out so beautiful (like new) that my dog decided to indulge on one of them :( My leather knee high almost made me cry on the spot. They were so beaten up from all my late night dancing & hustling I thought I'd have to lay them to rest. They were returned to me glowing and ready for a night out. These guys work magic and the prices are more than fair. Try 'em and see for yourself! read more

I cannot say enough great things about this cobbler! Not only is Lou a master cobbler but I think he is secretly a magician. I have searched high and low, from city to city, state to state for quality work, it was not until I came to David's Shoe Repair that I have truly experienced real quality craftsmanship. Lou will literally turn your "trash" into treasure!!! read more

David takes great care with your shoes and handbags. He redyed a pair of shoes that I bought 12 years ago and they honestly look new. It's well worth it to spend the money to get your shoes fixed than to buy new shoes. I also don't like breaking in new shoes so I keep mine as long as possible. David is the best! read more

I searched for a new cobbler since mine was forced out of his space. David had good reviews so I dropped off two pairs of shoes - one to be resoled and one to have new heels put on. After the extended lecture about buying quality shoes he took the shoes and did the work. Another lecture about shoes at pick-up then today, about a month later I'm walking across my office and the heel falls off my shoe. Johnston and Murphy aren't exactly cheap shoes but the heel should absolutely not fall off just a month after being done. Go elsewhere. read more

Very professional work here. They resoled my Blunstone boots, and they're a vast improvement over the materials used by manufacturer.

David's is an absolute gem. I brought him a pair of much-loved Frye boots that I scuffed and wore to pieces, and he gave me back something akin to a new pair of Frye's. The price and turn-around time were extremely reasonable, and the owner is a straight-shooter. I will definitely return! read more

It's hard to rate the work he does because he has talked me out of doing more stuff than he's done. I'm a volunteer firefighter and my leather fire boot has been giving me a nasty blister on my ankle every time I wear it. He took it apart, softened the offending spot and sewed it back together for $10. Another time I brought in a favorite pair of loafers--they are incredibly comfortable--for new soles. He told me that the shoes wouldn't be nearly as comfortable if I resoled them and that they would be fine with the thin soles. Saved my shoes' comfort and some expense. read more

Dave's can fix anything!! My husband and I have been bringing shoes in for "power soles" and repairs for years. Dave's has brought favorite shoes back from the dead more than once and made them like new. I've also brought in purses and belts for repair and cleaning. I have referred many others to Dave's and will keep referring. Love these guys! read more

David is very very nice and his price is very reasonable. He cleans 4 pairs of my shoes and charged me nothing for my 4th pair. I will become the store's regular costumer. read more

I got a dab of cheese (a story for another yelp review) on a pair of light grey suede shoes, brought the shoe to David's Instant Shoe Repair, and got them cleaned on the spot. No charge. Wonderful service! read more

it's been over a year since i found this place and it really changed my life. shoes, bags and belts - reborn. all the broken well loved items in my closet have been fixed and returned to their original glory. seriously. go see luther. he's the man. read more

Brought in my favorite MK bag in desperate need of new straps. The service was great, we discussed strap options, potential markings from the original straps, cost, and estimate time for the project. Very impressed, and happy to report the bag looks as good as new! read more

Absolutely amazing!! Fixed the rubber on the bottom of my high heels instantly. It looks great. Such a sweet guy. Thank you. I'll be back. read more

It was my first time going to David's shoe repair, and by the reviews, thought I would try it out to repair a pair of grey Frye boots I had that had scuffs on the leather in the front and back. He let me know it would only be a couple days turnaround and that he couldn't do much except mix some polish to match the various grey tones in the boots. I was totally impressed today when I went to pick up the boots - they look like new! Beautiful! He only charged me $20. SUPER reasonable. I highly recommend him and will now be going back with other needed repairs! read more

Got a $5 shoe shine this morning, but the amount of effort and attention to detail made it worth twice as much. will stop here whenever I'm in town, and my shoes need some shine, or protection! read more

Place is awesome. I'm new to yelp but I had to review this place. I dropped off two pairs of my husbands work shoes to be fixed and my favorite louis vuitton bag that had a problem with the zipper. I went in to pick up the shoes two days later and the bag was ready as well. It looked just like the day I bought the bag saving me literally 100's of dollars. My husband was very impressed with the shoes as well. Ask for the owner Luther he was so nice and appearently aslo did the work. I will be recommending this place to all my family and friends and making sure to always give this Luther ans Davids my business. Thanks Again Melissa Richardson read more

Outstanding, friendly customer service and high quality work every time. I have brought 10+ pairs of shoes in here to have heels rebuilt, soles restored, heel taps added... you name it. It actually brightens my day to stop by here because I know I'll have a great experience and my shoes will get years of life added on. read more