Scratch and dent... these look brand new!!!! Our washer went out of course right before the…read moreweekend laundry duty. Not only did we have the washer problem but a counter height issue. None of the newer front loads would fit. Dan worked with us to get the feet to go down (not by simply twisting) and as you can see it fits perfectly. We purchased on a Tuesday and by Thursday we were cleaning clothes. All other big name places would've taken weeks to get them installed. I highly recommend A Better Buy Appliance to anyone not wanting to pay overpriced retailers and don't mind a minor flaw (still can't find one on my washer/dryer). I'm looking forward to another appliance going out just so I can get a nicer one here LOL.

looks like a money laundering front. went during store hours and it was closed, locked, and dark…read more it looked like someone had their cell phone and belongings on a table by the door. sign said "call for help" called four times with no answer.

Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

Štay away from this idiot! There is a reason why this guys appliance store is a 1 star review. He…read moredoes horrible business. You' ve been warned. Owner, Pete, a liar and bad business. 1 Star rating! We took this pic in Buda at his shop, where you can easily see in pic(taken in Buda Mar 06 22) Damage was already there, he is one straight liar! His appliance are beat up, dented, faulty.

we purchased a brand new lg fridge last year from superior appliances. The compressor failed after…read morea year. It was very frustrating to say the least, but I must add that Phillip and Jasmine from superior gave us the proper attention and repaired our fridge without charging us even though we didn't have a extended warranty. They both truly did the right thing by myself and my family. So Iam beyond grateful for that. They gave our fridge back and it is working great! thank you to Phillip and your staff. it is appreciated.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

I had a great experience with this company! The gentleman who serviced my older washer was kind,…read moreprofessional, and knowledgeable. He diagnosed the issue, ordered the necessary part, and returned to complete the repair. He is so sweet and respectful & made the process feel honest and stress-free. I'm very happy with the work and highly recommend for reliable, caring appliance repair.10/10 recommend

We've purchased a couple of items from them as well as have had repairs done by them. Always…read morehelpful and reasonable prices.

Don't do business with this company. I purchased a washer and dryer from them, and both have had…read moreongoing problems for the past three months. I've had to call them back multiple times for repairs, and the issues still haven't been resolved. The installation was also done incorrectly, which created additional problems. It's frustrating to keep having technicians return to fix issues that should have been handled properly the first time. Based on my experience, the customer service was unprofessional, and I was treated rudely when I tried to get the problems resolved. I regret buying from this business and would not recommend them to anyone looking for reliable appliances or dependable service. Do not do BUY FROM THIS COMPANY.

The discriminatory tone/treatment was very unexpected. I visited this business to purchase a…read morerefrigerator outright, no financing needed. Before I could even explain that, the sales rep pushed multiple financing options and withheld the one company I trusted due to prior/current business with them. When I asked about it, she said, "Oh yeah, they're good if you have good credit," making an unwarranted assumption about my financial situation. I was referred by a friend who had a great experience with another salesperson. When I asked to work with that same person and inquired about his availability, I got vague answers, despite the rep admitting she'd already messaged him. Due to me bringing up the military discount my friend received, she quickly said, "We don't offer military discounts." I quickly called my friend on the spot to clarify. As she over heard our conversation confirming his experience just days ago, she used air quotes for this contradicting statement. We don't offer "discounts," but only the manager can apply them, and only if I don't directly ask". This conversation initiated the text to her manager. Now whether she did or not, further displays the untrustworthy communication received. Her interaction with me was dismissive, condescending, and made me feel unwelcome. I believe the treatment was discriminatory and not in line with fair, professional business conduct. Sure, everyone has bad days but this is not a interaction any customer should receive. I will be filing this complaint to bring awareness and encourage accountability and/or training personnel better in communication. Please attempt to look at other similar businesses before considering visiting this one

Just purchased a new out of the box electric range LG and at a good price. But the price that was…read moreonline was great but NOT what I was charged. When I text and asked yazmin she just said online was not accurate. A whole 100$ more not accurate. 95$ for delivery which is standard price but this young guy knew nothing about installation. He left my stove like 2-3 inches away from the wall it supposed to fit perfectly in the stove space. He said is that ok? I told him yes just so he could leave and I figured it out alone. The stove works well so no complaints there.

I noticed a whistling sound from my washing machine during the spin cycle, so I decided it was time…read moreto bring in a professional. I found this company on Yelp and scheduled a service appointment. Brandon was professional and gave me his opinion about the repair. He also explained the root cause of the problem. I will definitely use the company again and recommend it to my family, friends and coworkers.

Paid in advance and owner never returned or refunded my money. Promised a refund several months…read morelater but still haven't received it

My family and I have used Certified Appliance for over 20 years. They are extremely courteous,…read morefare, and they run an honest business. Not only are they punctual and professional, but you can rest assured the job will be done right! I feel very comfortable with them in my home. You can tell they take pride in their work and appearance. I would highly recommend using Certified Appliance!

From the owner: We specialize in LG and Samsung we are certified in Samsung, LG, whripool, GE, Frigidaire Bosch…read morethermador and many other brands. We work on refrigerators, ovens, cooktops, Range's, microwaves, over the range washers, dryers, dishwashers. Built-ins and ventahoods. We started this company to help the senior citizens in the community so many people try to take advantage of them. We have work in this industry for the last 20 years. We 3 owners decided to open this company for our community we also offer payments for any customers that need an appliance repair. No contracts just customers word and a friendly handshake. We are a honest and fair andvwant our community to know there is still companies that care.