Amazing service. As soon as we walked in the door, Jose greeted us right away & then allowed us to…read morebrowse while occasionally checking in to see if we had any questions. Loved the Texas style furniture & the quality of the pieces was off the charts, pair that with the prices, and Dang, we ended up picking some amazing custom ordered pieces & managed to furnish our whole brand new built house. Highly recommended this family owned business. We will definitely buy from them in the future !! Well done!

John the sales person was great. We got our bedrom and living room furniture with them, and the…read morequality of the furniture and price were excellent! Costumer service is five stars! I will highly recommend this furniture store to anyone looking for solid wood furniture at affordable prices!

Friend ppl, great leather sme, awesome stairwell, great furniture, real furniture, decent prices.read more

Bad service all around!!! other furniture stores have better deals and better quality don't set…read moreyourself short with these people!

First of all, here is my story. My daughter and us were moving and we ordered 2 Refrigerators from…read moreHome Depot. Ordered back in early September and they were suppose to deliver on the 27th of October. And neither of us have a fridge in the homes that we are at. Well, they called yesterday and said for unseen circumstances they won't be delivered until November 22nd. 2 DAYS BEFORE Thanksgiving!!!! So we needed a fridge FAST!! So off we went and found American Frieght in San Antonio. We were greeted by the nicest salesperson Rita! She is a dream. She helped us look for exactly what we needed. And could get us a delivery in 2 days. Since we would eventually get our other fridges we thought we could buy smaller ones that would eventually go in our laundry rooms. Rita was just great. She wrote up both our orders, but there was a gal that came in after us, but her order got done first and took the last spot for a Friday delivery. This is where Rita did her best to help us out. She got the manager to come over and because they knew our situation with my daughter and her 3 little babies that we needed a fridge ASAP!! Jeremy did his magic and got us a delivery for the next day on Thursday! We couldn't of been more happy. Thank you Rita and Jeremy for being such great people. We will do all of our appliance shopping here from now on. Oh and P.S. Rita gave us some great places to go and to eat. We aren't from here so we had such a nice conversation with her and got some great advice.

Customer service couldn't be worse. Third time is usually the charm but the first second and third…read moretime I went to this store at this location the guy working behind the front desk was rude. First two times was the same person, third time I believe was a different person. Third time was lots of mansplaining, laughing at people asking about pricing, them not understand that based on the quality of the item (uneven chair because of missing padding) it was reasonable to ask about pricing on certain items. They're going out of business which I guess makes sense based on the poor quality of service and selection of items and pricing.

I have always bought chairs etc for the home office and computer at office max or even Amazon and I…read morecan now tell you that is a major mistake. I was able to talk to someone about the kind of chair I needed and they did an amazing job in getting it exactly right. I like pretty far from the store and it is 10000% worth the trip. I would never shop anywhere else. The people are amazing and the store is clean and low pressure. Please check it out!

Was looking for a slightly used office desk. Nothing fancy, though I did have several must-haves…read moreon my list. Spoke to saleslady Linda and she was wonderful and patient. Took me around to see everything they had to offer, which was a LOT. Ended up buying just the right desk for about $500, which included the delivery fee. They all did a great job. Highly recommend!

Made the mistake of going here today. They had a limited selection to choose from, and their…read morewarehouse is not climate controlled so it was easily 100 degrees in the shopping area. The prices were decent, but did not find what I was looking for. Although a friendly sales woman offered to help us, she made us VERY uncomfortable by watching our every move while we tested the furniture. I know I'm black but it's not like I'm going to walk out with a sectional in my bag, so some breathing room would have been great. There was a nice older man who greeted us when we walked in and he was definitely the only thing that saved this from getting a one star review. He seemed genuinely happy to point us in the direction of where we needed to go, and gave great information on their pricing structure. Please get AC for your show room, this is Texas!!!!

Excellent furniture store! No BS lies to make a sale, good values and honest effort to help you…read morefind the furniture for you and not just focusing on how much money they can get you to spend. Polite staff, answered all questions of mine and helped me find a great bedroom set at an incredible price which is now paid off. Delivery men were quick, efficient and installed everything perfectly. I will be doing business with this furniture store for refurnishing my new apartment. Can't wait!!!

Really love SOHO West furniture! They have a great selection of high quality, modern, and…read morefunctional pieces. They also have great customer service! Our bed is so beautiful and minimalist- something I could not find anywhere else! And- custom! We picked out a nice onyx black leather and it is is smooth and gorgeous. Thank you!

Great customer service, friendly and very helpful. We will definitely be returning to make another…read morepurchase.

We've been here twice already for our furniture needs and will definitely continue coming back…read more 11/10 service AND pricing!

We furnished our entire new house! Ordered everything 2 months before we closed and they were there…read morethe day after to deliver and install with 2 truck loads of furniture. Everything was great from ordering with Andrea to the delivery by 4 guys who came in to set up all the furniture. Very good experience with all the employees we dealt with to furnish our entire home.

These folks have been super helpful with several purchases. Nice selection and great deals. They…read morecan work to arrange delivery, and often very quick. Anytime they didn't have what I was looking for, they were helpful in finding suitable options. Great to work with.

In a normal instance, I'd update my review from 1 to 4 due simply to inconvenience but I decided…read morethat after a long discussion with the store manager I feel very confident in this stores intentions to make it right. We were able to boil it down to some miscommunication and ill-made assumptions. I made it clear that I don't think that they are inherently bad people but I was simply seeking open and transparent communication on processes and expectations. James was very kind to me and even though I had my frustrations with them, I'll never say Ramon and Bo were ever rude to me either. Customer service in reference to tone has always been 10/10 even with the fluctuation in the service. I get it, no one is perfect. It's the holiday season and I'll chalk it up to a brain fart so if you are visiting soon I'd recommend keeping things annotated on paper for reference. I'm happy I took the time to come back to have a good conversation and hopefully give them future business.