What a great shopping experience! I had a feeling it was going to be simply because of the hearty…read more"welcome" an employee greeted me with upon entry. From there, she shared the special deals for the day. She really piqued my curiosity when she mentioned an item I had been wanting to try was deeply discounted. I ended up buying two refillable hand soap pumps and one carton of the liquid soap. I've been quite pleased with each of those items. The value, quality and fragrance will likely keep them on my future shopping list. Aside from the great customer service, the store was very well organized and clean. There was plenty of stock on the floor and it seemed as though some employee(s) paid extra attention to detail because product displays were quite attractive. Fortunately, the line was short enabling me to get in and out without a long wait. (YES!!!)

Came to pick up my Xmas candle holders. It was def packed today or maybe this is normal? lol I…read moredon't really shop in store anymore anywhere I order everything online or do curbside. Fully stocked store. The lights they have in the line for the registers are soooo bright, lk why lol. Took advantage of their single wic candle sale too so I'm expecting that today, def stocked up and ordered 21.

I love these candles. They are the only ones I buy…read more However, the changes to the return policy are so disappointing. I was told that even though I had the receipt, I couldn't do an exchange for a candle that I didn't like the scent because it was now ringing up at a lower price. Apparently it was out of season. It was new and purchased fairly recently. Very disappointing. I guess I won't be purchasing anything new online from Bath & Body Works anymore.

My Husband and I love going to Bath and body Works to buy fragrance refills and soaps and lotions…read moreand we usually buy three bags full of stuff not this time. I'm not sure what was going on before we got there but as soon as we stepped in, we were profiled once again and I know that's what it was because as soon as we walked in, she looked at me up and down, looked at my purse and then looked at My Husband the same way when I tell you every move, we made we were followed by a staff member continuously being bothered, and we were not able to shop whatsoever and I never heard them asking other customers if they knew what they were going to buy or what they were looking for or if they needed help the way they asked us. My Husband and I finally looked at each other and said let's just go and the only items we were able to shop for were two refills for our plug-ins that we have at home and one hand foam soap that was on one of the shelves right next to me as we were in line it was super uncomfortable and very annoying. It was like the lady did not get the hint that we just wanted to look around and shop on our own like everybody else in there especially since they didn't have the fragrance that we wanted in stock we thanked her for helping us look up the item and then letting us know they didn't have it, but I did find it in one of the home fragrance refills so I grabbed that one. My Husband didn't like it very much so he went and found his own fragrance for his own plug-in, and that was it and as we stood in line, like I said, there was a shelf that I was able to browse through because we were in line and the lady who greeted us made her way to the cash register and I'm guessing it was to make sure that we purchased what we had in our hand never again will I shop at this location? I will be taking my business elsewhere. we didn't like the shopping experience at this location at all, and apparently when I told my neighbor she said yeah us too. They weren't profiled, but they were definitely given attitude by the ladies that work there she also agrees that she would not be shopping there either at least not at that location, which is sad because it's very close to our home, but we would rather drive further out to be treated well and not the way we were treated when we were there the last time. I sincerely hope that they find better staff more respectable.

Title: Love the Fragrances, But Online Pickup Is a Huge Hassle…read moreRating: 3/5 stars I'm a big fan of Bath & Body Works--the fragrances are amazing, and I'm honestly happy with pretty much every scent I've tried. The body washes, lotions, mists, and candles always smell incredible and last a long time. The variety and quality keep me coming back. That said, the one major issue that's really frustrating is the online order pickup (BOPIS) system. Multiple times now, I've placed an order online, paid for it, and selected in-store pickup the Ingram mall store. I drive over (sometimes a decent distance), only to find out they don't actually have the items in stock. They end up canceling parts of the order or telling me it's unavailable, which wastes my time, gas, and effort. It's disappointing to pay online and get excited about picking up my favorites, just to have to go to another location or reorder/ship instead. I wish they'd improve inventory accuracy for online orders or make it clearer upfront when something might not be available for pickup. The products are great, but this repeated issue makes me hesitate to use the online pickup option again. Overall, 5 stars for the fragrances and scents, but docking points for the unreliable pickup experience

I love Bath & Body works! They have awesome rewards and…read morespecials. I get the emails and mailer coupons. I spend way too much at this place but they have the most amazing scents. I also love anything shimmery and the scrubs. I love the guy scents too. I change my scents with the seasons, not only the body care but the candles. Some of our favorites: Havana Dark Kiss Coffee and Whiskey Dahlia Noir Twilight Woods Frosted Coconut Snowball

SALE!!! SALE!!! SALE!!!…read more I love Bath & Body Works. I just hate that my favorite items are always sold out! Also, we should be able to purchase the testers if everything else has been sold and they wont be getting it in stock again. Anyway, I still love them! They always have me smelling like the other side of Heaven

I love this location! Although a bit tucked away in the plaza, each time I've gone, they've had a…read moregood selection and plenty of items in stock. On this visit, I hit the 3-wick candle sale. The store was pretty busy but the associates kept things under control. The store was not crowded because the associates created and monitored a line outside, when needed! Thank you for still trying to be mindful of COVID- related health concerns. As always, the candles were fabulous. I'll be back for sure.

Came in to ask if the one of the coupons I had seen online would be available on my account since I…read morehad unsubscribed from marketing emails recently and was met with the most OBNOXIOUSLY RUDE cashier. I had a simple question and was intrigued by the valentine's day candles, but was instantly put off. I have had good experiences at this store before but this ruined my opinion of the store.

What a wonderfully and beautifully stocked store! The 2 gentlemen were friendly and most helpful…read more I had several coupons to use and both gentlemen steered me in the right direction on which ones to use!!!

Super friendly and knowledgeable staff.they were able to answer any questions we had regarding the…read moreproducts and were able to help us get the correct sized product when it needed modifications

I was greeted immediately upon entering. A really helpful employee asked if I was shopping for…read moreanything in particular and guided me to some of their most popular items. After showing me a few options I purchased a gift set and couldn't be happier! I'll definitely be coming back.

Let's get to shopping for skin care BABY!!!! ok first let me tell you..taking care of your skin is…read morethe MOST important thing you can do for yourself...if you take care of it ...I PROMISE it will take care of you!!! Soooo lets goooooo...This is located in a small type setting and I have ALWAYS heard such GREAT things about this product line and wanted to try...So today we went HUNTY and had a WONDERFUL experience.. The store is clean and organized and very easy to find what your looking for. The people who work there are WONDERFULLY nice and want to help you find YOUR personal skin care needs and I appreciate that...They were instrumental in helping me find what I needed! During the cold weather my skin is very dry and just doesnt want to co-operate with me BUT these products REALLY help with keeping my face hydrated and plump...LOVE IT!!! helps with sensitivity to this sometimes cold sometimes HOT weather! Now dont misunderstand the products can put a dent in your pockets BUT isnt your skin worth it? I would DEFINITELY say YESSSSSSSS HUNTY!!! so go down there and let them get your skin together...you wont be sorry!!!! Happy yelping baby!!!

Their online customer service is some of the worst I have seen. Especially a woman named Nicole…read more They just lost a customer that spends thousands of dollars there over one order. They refuse to look into the issue with my shipping delay even though the carrier acknowledged the package was lost until two weeks had passed. So they wanted me to wait over twenty days after placing an order to even discuss resolution with me. So stupid and on top of that downright rude. Nicole herself is the reason I will never shop there again.

We were greeted with a friendly hello when we walked in, which I appreciated. One of the staff…read moremembers asked if we'd been there before, and my daughter happily chimed in, "Yes! This is our second time here." It was a lovely start--but unfortunately, that was where the warmth stopped. The rest of the visit felt cold and uncomfortable, especially for a store that seems geared toward families, children, and pets. The bath bombs themselves are great--they smell amazing, look fun, and my kids love them. But the staff experience was a huge letdown. My son politely asked to use the bathroom, and no one responded to him. Only when I stepped in did we get an answer. It felt dismissive and, frankly, pretty rude. There are also "do not touch" signs everywhere, which makes it really hard for kids to engage with the products. At one point, my son accidentally dropped a bath bomb we were planning to purchase. I immediately informed management that we intended to purchase it, and we did. In response, the manager told me I needed to help my children get things off the shelf--implying that the accident could've been avoided if I had intervened. I understand wanting to keep displays in good condition, but this just made the experience feel even more unwelcoming and tense. It's especially frustrating because this shop is just a few minutes from my home. But honestly? I'd rather make the hour-long drive to Lush. There, the staff are kind, engaged, and actually enjoy interacting with kids. They make the experience fun and inclusive, which makes all the difference. I really enjoy the products, which makes it all the more disappointing that the customer service doesn't match the same quality. Maybe I'll try visiting a different location and hope that experience is much better. This store has potential--but the customer service needs serious improvement. Until that happens, we won't be back. Ex: The owners response and tone to my honest review is not only condescending it's emotionally charged, retaliatory, and disproportionate. I'm disappointed but not surprised by the continued defensiveness from the owner of Magnolia Soap and Bath Co. After leaving an honest and respectful review based on my experience as a paying customer, I received a direct response that was not only accusatory but also personally targeted--naming me and criticizing my children in a way that felt retaliatory and unnecessary. Rather than acknowledge or address my concerns with any professionalism, the owner has now doubled down, claiming their response is "valid." This only reinforces my belief that respectful customer feedback is not welcome here, and that public shaming is being used as a tool to silence criticism. For any families considering visiting this location: I encourage you to read both the original review and the owner's responses carefully. Customer service should be grounded in professionalism, empathy, and accountability--not personal attacks. I stand by my review, and I hope this business reflects more carefully in the future on how it responds to customer experiences.

I love this place! The owner is very professional, kind, helpful, and thoughtful. I will continue…read moreto support this small business as their products align with my health needs.