My pick-up order wasn't ready on time. I was almost late getting back to work. The ounces I ordered was incorrect (less)! The fire grilled lemon was missing. The chicken was cold! This chopped up mess was a waist of money! read more

LongHorn Steakhouse - Supposedly lemon garlic chicken. - Steakhouses Near Me - Conyers, Georgia

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Came to the restaurant today at 5:39 pm and they are out of sweet potatoes. So I said just give me a baked potato and the waiter came out and brought me mashed potatoes, stating they were out of baked potatoes too. This restaurant has falling way off may need new management. read more

LongHorn Steakhouse - Steakhouses Near Me - Conyers, Georgia

Whom It May Concern, I am writing to formally express my deep dissatisfaction with an experience I had at your LongHorn Steakhouse in Conyers, GA, where I have been a loyal customer for over 25 years. I have also visited other locations in GA and around the U.S. This visit was, without question, the worst experience I have ever encountered at your establishment. Upon arrival, my guest and I waited approximately 10 minutes before being greeted by our server (Anita) once seated. The location did not have a wait when we arrived as a point of reference to business. We arrived just before the rush. While this was already concerning, the situation escalated significantly from that point forward. Both of our meals (Salads) were ordered, and when they arrived, my salad was incomplete, missing multiple key ingredients. After waiting an additional 10 minutes for the server to return (now 1 hr 10 mins after being seated), I informed her of the issue. No proactive solution was offered, and I had to request a manager (Shelby). When the manager arrived, there was a complete lack of empathy or acknowledgment of the inconvenience. The salad was sent back for a remake; however, no urgency followed. At this point, the experience deteriorated further: My guest completed their entire meal and their plate was cleared from the table. I remained without food. (Now 1 hr and 48 mins after seating) We watched multiple guests who were seated after us receive their meals, dine, pay, and leave--while I continued waiting. Ultimately, the remake of my salad arrived approximately 2 hours after we were seated. At that point, the dining experience was no longer viable. I informed the server that I would not be eating the salad in the restaurant, given that my guest had already finished their meal. Rather than offering any form of resolution or acknowledgment, the server removed the salad and returned with the bill. I requested a manager again. The same lack of empathy persisted as I explained that I had now spent two hours in the restaurant without receiving a proper meal and that this experience did not warrant payment. (I remained calm this entire experience; no voices raised or dramatic scenes by anyone involved). Despite this, we were still required to pay for my guest's salad, and an attempt was made to have us pay for a half glass of sweet tea that I had consumed (this was not a refill): even though the overall dining experience was significantly compromised and I did not receive a meal at all. The manager's response remained dismissive, offering no apology, no ownership, and no meaningful resolution. Instead, I was asked if I wanted the same salad to-go, which had now been removed from the table and sitting for approximately 15 minutes somewhere in the restaurant. The salad was then brought back in a to-go container and placed on the table by the mannager without a word. The manager simply walked away. This restaurant has become known in the area to call the authorities when bad service is given and customers attempt to complain. At no point during this entire experience did I feel valued as a customer. This was not simply a service delay--it was a complete failure in: * Customer care * Communication * Problem resolution * Management accountability After 25 years of patronage, this experience was both disappointing and unacceptable. I am requesting: - A full review of this incident - Reimbursement for the charges incurred during this visit - Appropriate service recovery for the experience - Follow-up regarding how this situation will be addressed internally to prevent recurrence An image of how the salad was presented to me is enclosed. I would appreciate a timely response. Sincerely, ~MFBoBo (Use your pen; Don't compromise your dignity.) read more

We arrived at 9:29 pm. They close at 10 pm. The restaurant was not full but we were told that they weren't seating any more tables and "shooed away like flies"! We went to Outback two minutes away and were seated for our meal. read more

Although, I've been to this establishment before, it was on the weekend. The wait times were a little inflated then but this visit was on a week night. Despite there once again being a nice-sized crowd, we were sat in a reasonable amount of time. The service was prompt and thorough (quite business-like I might add). Then, the food was brought out in a timely manner as well (it was hot and good also). The trifecta was completed in the restaurant which is usually rare. Sound out to the staff and management as they did a wonderful job in my opinion. read more

LongHorn Steakhouse - Steakhouses Near Me - Conyers, Georgia

Dined here on Thursday, October 23, 2025. Getting seated was a breeze. My husband and I both ordered the 7oz salmon with upgraded sides. The food arrived and looked amazing. Upon first bite of the vegetables we discovered everything was luke warm. We decided due to the time we'd work our way through it. When I tasted the star of the show, the salmon, it tasted rank/spoiled/funky. My husband's was the same. Called the server over and explained. My husband reordered ribs but I was brave and reordered the salmon. By the time the food arrived we had consumed everything else. The manager did come over and I explained the fish was 'funky' and invited her to try a piece. She apologized. There was no comp, no offer of dessert, etc. Upon leaving I found their health score which I normally look for upon entry. Their score was a C. Not a pleasant experience. read more

Very disappointing experience at LongHorn in Conyers. We were told the wait was 50 minutes. After waiting and being seated at 9:42, no one came to take our order. When we asked if someone was coming, a rude employee said, "Who sat y'all here? The kitchen is closed." The waiter stated that she had been there since 11:00 AM and she wasnt doing nothing else tonight. As if it was our fault that we were never properly served but the waiter walked pass the table twice and said nothing. When we asked for the manager, we were told she wasn't coming and that the employee would "deal with it." The manager eventually came out but made no real effort to resolve the situation. This isn't the first issue we've had at this location. I recommend choosing another LongHorn. read more

I made a reservation for 7:00 pm, and after waiting 30 minutes we still had no table. The excuse given was that a table existed but there was no server. This shows a complete lack of understanding of what a reservation means. The manager clearly failed to manage the situation and should not be in a leadership role. I wouldn't recommend this restaurant in all. If you can, spend your money somewhere else -- you worked hard for it. read more

The place smell like a barn. Food Sucks. No seasoning on the outlaw ribeye. Broccoli was old. Bread was hard and old. I don't like that Location anyway. Want be going back. Salmon was overcooked. Wasted $75 that's with the Tip. 9/5/2025 read more

If they have more than 10 people it's a major catastrophe. Hostesses are confused and mass text people saying tables are ready but you still have to wait 15 additional minutes. Tables are barely bussed. Service sucks. Our server barely checked on us. Food was cold and had to go back and remind her of our order. Restaurant was dirty. Came all the way from California on a visit and was disappointed. The owner doesn't honor military discount while other Longhorns do. Will never visit here again. read more

Poor service all around. Salmon raw, 1hour plus after I placed my pick up order. Got home and began eating and I noticed the salmon was not cooked in the middle. I am extremely disappointed because no one is a swearing the phone to hear my concerns and issues. read more

LongHorn Steakhouse - Steakhouses Near Me - Conyers, Georgia

This was disgusting.... I ordered food for me and my sister who was celebrating her birthday... long story short, the salad had rotten leaves that I picked out and once that was done... I went to put the food in my mouth and there was a bug in it!!! You don't have to worry about me ever eating at Longhorn again! I tried to reach a manager, but I have been put on hold, so here I am. The money that I wasted there. :( read more

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Loved the lamp chops. I wish this was a regular thing on the menu. The steaks are good too though.

This location in Georgia left a whole lot to be desired. I go to Longhorn all the time in New York, and I have been to that particular location in Georgia before. However, this time, they were not on point. My daughter had to ask where her chicken strips were and then when she got them. They were awful. My food was awful. All I got was a burger, and it made me nauseous. They were very busy that day. However, it should not have impacted the food that came to the table. My granddaughter got the Bang bang shrimp. She seemed to have enjoyed it. My grandson got the salmon, which he said was very good. My daughter asked for the macaroni and cheese without bacon. They brought her with the bacon, so they had to go back and do it again. There were just so many things that were not right on that day. And if that had been my first encounter with Longhorn, I would have never gone back. We had to remind the server that we ordered chicken strips because they never came out. I asked the server about her strips because they were not strips. Then I asked the server, "Would you serve this to your family?" He says," Oh yeah, I eat it like that all the time. " I knew he wasn't telling the truth? So we asked for it to be removed from the bill along with the sweet tea. She said it was awful. So long story short, they were having a really bad day, as far as food goes and I don't know if we'll go to that location again I wouldn't. read more

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Food came to the table cold, baked potato wasn't properly loaded, salad didn't come out prior to receiving the entree horrible service. When the salad came out it was a house salad but only had lettuce and croutons- horrible experience don't recommend read more

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We waited one hour for our dinner and then left. The waitress kept saying they were working on it.

Went to Longhorns this afternoon. Went in and was told there would be a 20 to 25 minute wait. There was hardly anybody sitting in any of the booths. But there were a lot of people sitting and waiting... and the hostess was not pleasant. We of course went elsewhere. read more

New Year's Day was my daughter's 27th birthday. So she decided to double date with her sister. They chose to go to this Longhorns for dinner. After their experience both my daughters called me separately to complain about their service. When they arrived, it was a wait....no problem. So a 15 minute wait turned into 30 minutes. My daughter went to see what was going on and long story short...the hostess had written the phone number down incorrectly. She should have verified the number when my daughter gave it. They finally get seated. They ordered appetizers and alcoholic beverages. Bread gets brought to the table with nothing to drink. So they ask for water until their drinks come. Erin was their waitress. Water never came at all. They continued to sit and wait. Drinks finally came.....still no appetizer or food. So time passed as they sat and conversed. They began to notice that people seated after them had gotten their food, ate and was leaving. They are still waiting. So they ask for a manager after waiting more than an hour. The manager comes and makes a plethora of excuses. After waiting 2 hours their food came, only to see that the orders were mixed up. My daughter's side of mac n chz was her sister's boyfriend's plate. In the end they only gave them 10% off of each ticket. So the birthday girl got 5 dollars off her ticket. Oh and they never even got to the birthday dessert because of the wretched service. I am writing the review about their experience because I AMTHAT MAMA! Yall robbed my daughter of a good birthday celebration after deciding not to do anything big this year. Giving yall 1 star was over doing it. Oh, I failed to mention that my daughter ordered her steak medium well and it had way too much pink. She had to cook it more when she got home because they packed their food to go when they finally got it. I wouldn't recommend this restaurant to anyone. I don't know why they didn't just get up and leave. Exactly what I would have done. I probably would have waited for the food to come and then said, we don't want it now. And then left. I would have wasted their time just like they wasted my daughter's. So, now I have to fix it and take her to a REAL steakhouse....The Capital Grille. YALL SUCK, especially the manager and Erin. read more

I always specify not to burn my salmon on the top. They burn it 95 percent of the time. I do not eat soot and have to scrape the top off. Rice comes with the 7 ounce salmon. I got no rice with my order on 12/3/25. Instead, they placed a baked potato in the order. The order had no rice even though you put a note saying rice is inside. There was beans instead of broccoli. I ordered sautéed mushrooms. There was no sautéed mushrooms in the order. I am totally disappointed with this location. read more

I have had the misfortune to watch this branch go downhill over the years. We can in for what should have been a quick lunch and it went so wrong. We were barely spoken to by the hostess then we waited 15 minutes for someone to come by and take our drink order. The food did not arrive until 35 minutes later. Which I could understand if the place was busy or we had something more complicated than hamburgers. They managed to mess them up also. I will never eat at this location again. read more

Don't waste your time Don't waste your money ! We Had an horrible experience a few Sundays back entire side of the resturant managers Nicole and Shelly r Shelby bed side manners and customer service is VERY subpar! read more

Restaurant needs to be shutdown. It was roaches crawling on the table. Only 1 star and that's because the waitress and manager was so nice

Was in town for a family function and one of our family members wanted to get something that we were all very familiar with - such as Longhorn's. :o) It took a few minutes for the hostess to get to us, then we were informed that the wait would be about 20 minutes. We assumed that there must have been a staff shortage because it wasn't crowded at all and there were quite a few open tables. In any case, we were seated in about 10 minutes. We started with the stuffed mushrooms, which were delicious. I had salmon with a baked potato and a strawberry pecan salad (is listed as a side salad, but big enough to be an entree salad!); the other meals at the table included steak (Flo's Fillet and Renegade Sirloin), a bacon cheeseburger, broccoli, fries, and the mixed greens salad. The sweet potatoes were lukewarm, as were the broccoli, steaks, and fries. It took some time to get the order, so sending items back wasn't worth the wait. The best part of the meal was the appetizer and the salads. Maybe this was an off day, but probably won't visit again when back in the area. Note, usually I take photos of the food, but was so into our conversations that I didn't do so this time. read more

bad service. had a mobile order, took 20 minutes after I arrived (which was 20 minutes after I placed my order) to get my food, and on top of that, they forgot the butter for the bread, and they forgot the honey mustard for my chicken tenders. incredibly disappointed read more

On Mother's Day, May 12, 2024, at 1:30 pm, I visited your establishment in Conyers, Georgia with my wife, sister-in-law, 78-year-old mother-in-law, 82-year-old father-in-law, daughter, and son. After putting our names on the waiting list for a table, we were informed that it would be an hour before we could be seated. However, the manager refused to allow us to wait in the lobby, citing concerns about reaching capacity. I pointed out that the empty lobby should be considered part of the capacity. It was a hot day, and asking senior citizens to wait in the sun was a serious lack of respect towards customers. As a business owner and resident of Rockdale County, I believe that we deserve better service. read more

LongHorn Steakhouse - Senior citizens and customers were forced to wait in the sun while the lobby was empty - Steakhouses Near Me - Conyers, Georgia

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The food was wonderful however, the service wasn't all that great. We sat down for about 30 minutes and had yet to receive our drinks. It was slightly crowded on a Saturday but it was only 3 of us. read more

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So we get there and the greeter tells us the wait will be 15mins. 22 mins later I get the text that our table is ready. So we are seated and we are waiting to be served. So we wait and wait. Meanwhile 4 servers pass out table without acknowledging us. Meanwhile the greeter keeps looking back at us, knowing we are waiting and does nothing. Then a group of four walk in and is seated. And within 5mins a waiter comes out and gets their drink orders! So I go up to the greeter and ask to be served. She tells me that out waiter is talking to the manager. So I sit back down and wait another 10mins. I was hungry, tired and frustrated! The service there is horrendous! I wouldn't go back there and Noone else should! Never again!!! read more

I asked if it was too late to be seated, she told me no so we sat and waited to be seated. Once we were no one came by to even offer us a glass of water, I stopped one of the ladies and asks if she could send someone over no one ever came. Mind you a party of 4 came in and got drinks and ordered their food with their waiter they had it seems he knew them. We wasn't the only one to leave. They really don't deserve a star. read more

I went to two different Longhorn locations in one night with the first location being in Covington. The Covington location is filthy with food under the table and bad order, like spoil food, so we decided to leave and go to another location which would be Conyers. The Conyers Longhorn location appeared clean and all was going well until we got our main entree served with a side of roach. If you don't mind eating with the roaches this would be the place to go. The staff seemed nonchalant as though this is the norm and the manager took awhile to come, giving the roach an ample amount of time to crawl off the table, on the wall and towards the kitchen. Just gross!!! read more

LongHorn Steakhouse - A Roach - Steakhouses Near Me - Conyers, Georgia

About last night, It was 945pm. This was our first date and we both agreed to dine at LongHorn because we both hadn't ate at Longhorn in a whiile. We both got off of work late and just wanted to have good conversation and good food. My gentleman was already there waiting for me to arrive. I walked in the door after my gentleman held the door open for me to enter I hugged my gentleman and spoke to the host There was no greetng of anykind no " Welcome to Longhorn" nor did she wear a smile. I will conclude she was ready to go home because of no intrist to engaged with us the customer. She grabbed the menus and started walking. My gnetleman and I looked at each other and was like chuckled and was like okaaay and began to walk in the direction that she was going and stopped at the table in the back of the restaurant and layed the menus on the table and left. The restaurant was not packed at all. So my gentleman and I engaged in conversation as we looked at the menus and realized that 15 min had passed and the server hadn't came to the table. But get this, the server that was walking back and forth to the table with the family behind us was the the serverfor our table as well. The Server(Brandon) finally came to the table. NO suggestions NO drink menus NO customer service at all like we heard him give the table behnd us.We order our beverage and food. When he brought back the food he didn't know which one of us order what so he gave the wrong food and it wasn't even alot.(LOL) I order the RIBEYE(Med Well) with a salad and loaded bake potato and the gentleman order spicey bites and garlic parm potatoes. My RIBEYE was not cooked like I requested and the potato looked and tasted like it had been sitting to wait for someone to order and the toppings was thrown on to make it loaded. I asked for A! steak sauce and it took about 10 mins for the server(Brandon) to bring me back a bottle that was almost empty. (lol) Like you can not make this up. I brought this to his attention and his response was that he was looking all over and this is what he found.. SMH. My gentleman didn't recieve the parm mash the other wait staff brought out a mac cheese wih crab something in which he didn't order after the spicey bites had been sitting on the table and now cold because he wanted to eat with the parm mash. At this point we are ready to go! I stated to my gentleman" that this is the worst dining experience I have ever had." The server (Brandon) was walking from the table behind me whom he was very attentive to and said with a unprofessional tone "The worst dining experience of your life what do you mean"? I stated to server(Brandon) may I please have a to go container? He repeated what he had said. I ignored him because I am hungry, frustrated and ready to go. He left then I will assume that was the manager who came to the table . I don't know because we both don't recall her introducing herself. She came over and said what is the problem. I explained to her what happend. I don't know but it seem like she was ready to go and really didn't care what I was communicating to her the series of concerns from the time I arrived to the time that I sat down. I told her we are not asking for you to comp any thing. However the gentlman is not going to pay for food that we didn't eat. So you can take the spicey bites off , he didn't receive the parm mash off because he didn't get that, take my steak off because it is not how I requested it cooked which was med well. SHe did ask would we like it to be made over. Of course we didn't at that point. We were not trying to go to the hospital (LOL) Then what did it for me is when she came back with the bill she said would this be Apple Pay Ca$H APP Tap as if we didn't have cash, debit cards or credit cards.(LOL) My gentleman and I looked at each other still keeping our cool but ready to pay this bill and get out of LONGHORN CONYERS as fast as we can. NOTHING WAS GOOD ABOUT LAST NIGHT. Corprate my suggestion for this location would be intense traning in hospiality and customer service for the servers before they hit the floor again and hosts and definitely for the management team additional training at American Management Association. I don't plan to dine again or suggest Longhorn Conyers to family, friends, coworkers or enemies. read more

I had the worst experience at Longhorn in Conyers, GA. I ordered two orders of lamb chops. I did the curbside service because it's always packed and service be slow. My order was ready when it said it would be ready 30 mins. I got my order and briefly checked to make sure it was two orders in my bag. When I get home which is 15 minutes away, checked my food, I only had 4 lamb chops in one of the orders which should be 5 and one of them had been eaten off of only the bone was left. I called the restaurant right away and asked to speak to the manage Lea, she asked me to send her a picture, I did. She said she was sending me a gift card for the one dinner, I never received the gift card. That's fine, didn't expect it anyway. But, for the cook to bite off the meat and serve it to someone is really nasty. Please run the tape back. 5/22/25 @ 5:30 order # 2514205362706829 read more

So sad how bad the service has become at this location? The food actually is still fantastic We have tried again and again given him second chance after second chance after second chance, and it just hasn't gotten any better I'm talking about over the past few years read more

I placed an order online for pickup. Once the order was ready, I followed the restaurant's instructions to respond to the text message or call. I attempted to respond via text and received an error message. Next, I called 3 times and no one answered the call. After a few minutes, I decided to go inside the restaurant to retrieve my order. The to-go representative said their phone lines were "messed up". The rep forgot one entree and quickly went to retrieve it. Once I got home, to my disappointment, my steak was over cooked. I attempted to contact the restaurant. After waiting on hold for about 12 minutes, someone finally picked up. I requested to speak a manager. She placed me on hold again. I was actually on hold until I arrived back at the restaurant (25 minutes)!!! Absolutely disappointed with the lack of communication, customer service and professionalism!! The manager didn't want to talk to me about resolution, but wanted to ignore me! I had to remind him that I was the customer and he should direct and resolution questions to me versus the to-go rep! Do not go to this location if you really want Longhorn! Not acceptable!! read more

Somebody help this location please. Do yourself a favor and don't sit at the bar thinking you will get faster service. Maybe for your drink but your food will be left under the heat lamp to over cook by the time the bartender care to go get the food it will be over done and dry. I mean I get it the bartender is making drinks for the whole restaurant, so this really falls on management and the obvious lack of desire for people to work here shown through the short staff. There should definitely be a dedicated food runner and that would definitely help the bar out. Again, somebody help this location bc the way longhorn has went up on their prices and service has went down, they won't see me again at this location! read more

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The wait staff is really nice. The cleanliness needs improvement. I tolerated the sour smell from the carpet. The cleanliness: However, all the silverware was dirty too. It was as if the silverware wasn't washed but not even looked at. I am talking dried up food - completely unsanitary. Even after asking the hostess for clean silverware, her silverware in the front of the restaurant was also dirty. We resorted to plasticware and other customers put silverware in hot water. The food: The fried onion appetizer was overcooked. The restaurant was out of Firecracker shrimp and Salmon. It might have been a busy weekend. I don't fault the waitress but you all need to review the overall cleanliness of this location. read more

We were skeptical about eating here due to the ratings but was hungry & it was right off the interstate. We were SURPRISINGLY Pleased with this meal! Everything was delish - one of the best Longhorn meals we've had. Bread was hot and perfectly crunchy on outside. Salads fresh and was delivered promptly. Both steaks cooked perfectly - medium well as ordered. Bathrooms could have used some attention but seen a whole lot worse elsewhere. Only reason for the 4 stars. The meal was a solid 5! read more

the longhorn on exit 80 behind quick trip has a clueless manager and system. we were waiting over an hour and all of our party was there yet we were bumped 4 times by on line parties and the female manager said the on line's were not reservations which is a lie. they are reservations and people with large group who walked up didn't wait as long as our party. the manager could have allowed all the individuals waiting instead of late reservations. i know of three parties who left that had 6 or more in their party. 2:07pm to 4:17pm no service to our party and we were highly disappointed. i wont be going to that location ever again. read more

am very impressed with this Longhorn. I had a taste for steak so my boyfriend and I decided to give it a try. I ordered the Renegade 6oz well done and it good, but it had to be the smallest steak I've had EVER at any Longhorn My boyfriend had the Ribeye and said it was very tasty as well. The service was a little bit slow at first so my expectations were low, but Jill stepped in and turned it around. She was very polite, attentive, and patient which I greatly appreciated. I wanted a dessert but wasn't sure which so I took her recommendation to get the apple crisp (or whatever it's called) and although we were too full to finish it, it was really good. The social distancing in place made us feel very safe and all of the staff members wore masks. We will definitely be back, hopefully soon! read more

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My husband and celebrated our 11th anniversary a week later at the Linghirn yesterday and I just love the atmosphere. Our waitress Ms "T" was very friendly and very courteous. The food was delicious.i don't usually order steak because it's never cooked right. But I must admit mine was perfect. The chowder was so delicious. This is our second time there and it was wonderful. We will be back. read more

We arrived about 4:30 pm on a Tuesday afternoon and it took more than 15 minutes to be seated (even though there were only 5 tables filled). It took 30 minutes to get our drinks and 50 minutes to get our appetizers. The entrees came out one dish at a time with the last one being delivered an hour and 40 minutes after we arrived. The staff had attitudes and yelled at us when we asked for to go boxes or additional items. Although we asked to speak with a manager, no one showed up at the table and we received no apologies. It was one of the worst dining experiences we've had! read more