Not certain why the bad reviews, but for us, service and food were excellent. Went for lunch as Texas Roadhouse was closed. Promptly greeted, sat, and friendly server got our drink orders, recommended various dishes, and answered all our questions. Lunch specials provide more value than fast food places. Food was delicious - pork chop, seafood chowder, burger, and Caesar salad. Would definitely come back when in town and hopefully people give them a second chance. Oh and restaurant is beautifully decorated and bathrooms spotless! read more

Here for a quick lunch I decided for their ribeye. A flavorful cut of meat cooked perfectly. The waitress was attentive and quick. We have made several stops over the years and have not had a bad experience. I like their local tribute to Fort Drum and its namesake General Hugh Drum. read more

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Me honestly I wouldn't recommend going there when they're slow no matter what they how busy or how slow they are because the service is beyond terrible sadly but true you're sitting down waiting for service for at least an hour before they ask you what would you like to drink by that time I'm ready to go home so I wouldn't recommend. read more

Good food, Service a shitshow! Be prepared to wait a while even if not busy. Complained but got the short staff excuse.

Recommended by my sister. I tried the porterhouse this time. First time when it was served it was over cooked. We reflected this and they made the adjustment. After a while they served the second one. The second one was better but still a bit overcooked. I like the spices on the steak and it tastes yummy except the fact overcooked. Apart from that nice chicken wings, nice onion soup. A great place for steak from time to time! read more

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Never again. I went there for lunch at 11. When I walked in they were setting up for 11 people. Hostess asked the waitress that was going to be handling the 11 if she could handle one more. She said yes. I was seated. 11 hadn't shown up. Things started out fine then the 11 were seated. From that point on, I was completely ignored even tho the 11 were seated quite close to me. I was never offered a refill of my drink while I was eating. Took 20 minutes to get the bill. I was pissed! If you cant handle it, dont say you can then ignore someone. $20 for chicken, potato and drink. Just ridiculous. read more

chowder was excellent. Had the shrimp and sirloin. The shrimp was very salty. Sirloin was perfect. Service is very good.

I come here on a fairly regular basis and have always had great food and great service. The dim lighting and numerous options on the menu make it a great date spot. They do get busy during dinner time, especially on weekends, so make a reservation or show up about 30 minutes early. It's worth that wait though. My steak is always cooked perfectly and the cocktails are great. read more

LongHorn Steakhouse - The bar top - Steakhouses Near Me - Watertown, New York

Where to begin? Salad-wilted lettuce, steaks ordered medium rare but were basically raw (blue), baked potato-cold and not cooked through. Sent it all back for re-fire. Came back better, so I dived in. Now, the steaks were so covered in pepper they were inedible- I mean all you tasted was the pepper! Gave up. Paid the bill and left. I would have raised more of a stink if we'd been alone, but we were with friends. Very disappointing experience. read more

We ate a late lunch here today due to their Veteran's Day special. They were offering a free appetizer or dessert along with 10% off the total bill. We don't usually dine to much at chain restaurants, but had a very good meal and very good service this afternoon. We decided to go for the free appetizer and had the onion petals. Very good and not as greasy as other chains that offer them. Comes with a sauce with a kick. For the entrees I had the chicken tenders and the loaded mashed potatoes. Both were delicious. My husband had the biggest steak he could order and it was cooked to medium, the way he ordered it. His loaded baked potato was also nicely done. The bread was also good! read more

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I was not super impressed. Went on a Friday night, so maybe that led to my problems, but hard to know for sure. My wife and I ordered the T-bones. My wife's was very tough and hard to cut. Neither one seemed to have much seasoning, something they "pride themselves on". My wife got asparagus as a side, but said it wasn't cooked properly and minimally seasoned. I got the corn on the cob side and it was...OK. Nothing special. The manager did comp our appetizer, and I thank her for that, but overall I didn't have a great experience. read more

We went out after the holidays, I went with my two brothers and my father. The Service was the BEST ever. John is the best man. The Food was great I got ribs and they tasted great. 11/10. Better than other bbq places to be honest. read more

my family and i had never been here before and it was a breath of fresh air since we had just experienced an awful dining situation elsewhere. the host was friendly and us right away at a nice booth. our server arrived at our table promptly and was super friendly and informative. our food was absolutely delicious. the parmesan crusted spinach dip was amazing, the ribs and steaks were perfect, and all the sides were fantastic, especially the baked sweet potato. on top of all this, the manager came out to welcome us. she explained how important customer service is to them and it showed throughout our visit. we will absolutely be returning! read more

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6 inch sirloin was fabulous with loaded baked potato and a chef salad! Oh, plus a 16 oz IPA on tap!

Went for lunch today, we were seated and given a menu. 15 minutes later still no waitress to take our order but place was hardly busy so we walked out to the Olive Garden next door. read more

Terrible service with mediocre food. Overly seasoned dry steak food preferences clearly ignored. Not worth getting out of the car for. read more

One of our favorite chain restaurants to visit. We go frequently. Always such great food and service.

Can't go wrong with the Outlaw Ribeye. Plain and simple! That and a sweet potato and you are set. Seasoned well, although I wish they would have seared mine a little more this time around, but the steak was still delicious. They are consistent with the flavor and taste to my liking. Service was a little slow coming around but I wasn't in a rush so...... They cook a solid steak here if you want to forego the suit and tie. Check them out if you get a chance. read more

LongHorn Steakhouse - Outlaw! - Steakhouses Near Me - Watertown, New York

This is literally my fav place to eat, the parm crusted chicken is awesome. Idk why this place only has 3 stars because everytime we go the food and service is great! read more

This place is perfect for when you want a nice juice steak. The service is quick and the servers are very nice read more

LongHorn Steakhouse - menu - Steakhouses Near Me - Watertown, New York

1st time here. As we were seated, our waiter informed us of the wait time due to lack of staff and increase in customers for a Monday. Due to this we decided to order Appetizers. The Texas tonion and cheddar stuffed mushrooms were the best we've ever had! Each of this items came out quickly along with hot bread and side salad. Our entries were the salmon , Longhorn steak tips and the outlaw ribeye. Our side choice was fresh steamed asparagus!! Each one was as delicious! We could not of asked for a better dinner. Thank you Christopher R. You are an excellent waiter! read more

Longhorn was a great restaurant been there 3 times in a month will go again before the end of summer

What can I say- I'm impressed. One of the best steaks I've had. Cooked to perfection. Seasoned just the right amount. For once I didn't need to add pepper and salt or au jus. Also was nervous ordering bone in cause it's normally all bone - however this was the best portioned steaks I've seen in a very long time. Now the broccoli is BY FAR AMAZING. The Mac and cheese is normally great but it was cold unfortunately my husband said but his fries were good just not as seasoned as normal . The loaded mashed potatoes I got you could tell they were pre portioned cause they were hard on the outside sadly. But the toppings were the great amount. The old fashioned was great flavor however - TINY - not worth 10$ . The berry sangria was amazing except it was all ice and two swallows of drink - so wouldn't recommend based off that. The bread that is served is AMAZING except the server never asked if we wanted more - cause we defiantly would have. Our server was a nice lady - her service deserves a promotion or raise. I wish I remembered her name but we could point her out. I used to be a die hard TR fan but this experience on 10/22/21 at location 5555 may have just changed my mind. read more

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Service was terrible. The waitress was un-attentive. we were ignored at the table for 30 mins. When we wanted to order the waitress said she couldn't take the order because she was going on break so she will notify the bartender. 5 minutes later the waitress was dealing with another table's check. It took a while before The bartender came over and asks us if we ordered, so, no communication whatsoever. The steak we ordered was cold. We sent it back to the kitchen so they can "warm it up" it came back exactly the same way. Not to mention we waited for 2 hrs before even getting our main course. We will never come back again. read more

The steak was absolutely AMAZING. I got the rib-eye steak, grilled Parmesan chicken, and Surf & Surf with my family. The management was great, incredibly understanding, great service. Overall amazing experience. Comfortable environment; temperature, location, music, clean. 10/10 experience and definitely recommended to anybody else riding through the area. read more

LongHorn Steakhouse - (My half eaten rib eye steak and little brothers "peace" sign) - Steakhouses Near Me - Watertown, New York

Food was good....service sucks...brought out appetizers then immediately brought out soups. Not very appealing, before they were done entrees were brought out. My comment was "take some of this shit off table so we have room". When I spend $150 for dinner for 4 I don't expect to get a BUMS RUSH We will not be rushing back ,but will find a better steak house. read more

After a long drive wanted something different than road food. Stopped at the Longhorn with a couple of friends as it was close by to our hotel. Nice mid-tier Went to the bar, crowded a little. The bartender had to service the actual bar, wait on the bar tables, and make the drinks for the rest of the restaurant. I hope she got a cut from everyone! Wanted something a little lighter, so I ordered a grilled chicken salad with bacon. All the cool greens, hot grilled chicken, plus beer really hit the spot! Enjoyable and would repeat when business brings me back to the Watertown area- recommend! read more

LongHorn Steakhouse - Chicken Salad with Strawberries - Steakhouses Near Me - Watertown, New York

This place exceeded expectations! Service: 5 Food: 5 Ambiance: 5 The decor here is done very well. Lights are dimmed but not too low, so it's the perfect setting for an intimate dinner with family or friends. Staff was incredibly attentive. We sat at the bar and were attended to immediately by multiple people even though the place was at full capacity. Drinks were AMAZING, I had the margaritas and my husband had the mules. For dinner we shared the calamari (unbelievably delicious!), I had the steakhouse burger with cheddar (it was ok, just a plain burger but made as well as it could have for what it was). This would be a great option for picky eaters or children. The loaded baked potato was good as well. My husband had the filet mignon which he said was like butter, and our salads came out late so the manager comped our meal which we would have been more than happy to have paid for!! Overall great experience, we will definitely be back!! read more

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Server was less than friendly. Food was cold and my mashed potatoes even Had a cast on it. My ribs were room temp and so dry from being overcooked ! My husbands steak was rare and he ordered a medium rare so i asked for the manager to return our entrees. The manager never apologized instead She gave my husband a lesson on how he should order his steak next time. He's ordered it the same way before in other restaurants INCLUDING long horn and we've never had an issue until we ordered at this location. I heard the waitress talking about us when we requested the manager. I have this all on video recording. Wasted my money and time here. Despite crappy service we still tipped over 15%. read more

Excellent overall. Our waiter, Brendan, was friendly and prompt. He knew the menu well and made good recommendations. The food was excellent. I ordered the chicken tenders with the steakhouse(?) mac and cheese featuring bacon. Not something you can eat on a regular basis, but that's what eating out is for. The steak frites was a big hit at our table. The broccoli asiago soup was delicious but too big too finish. The Caesar salads were good. All of the meat was tender. Not the cheapest place in town, but it's a bang for your buck. read more

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Shame on you LongHorn Steakhouse. It's never been my favorite restaurant. Not because of bad food or bad service but because I'm not a big stick eater. Lately we've gone there and not only was the food bad but the service was terrible. Tonight we went and we both ordered steak tips for dinner with a side, a garden salad, and Tim ordered a bowl of French onion soup as an appetizer. Our waitress brought our drinks. Never brought bread which is fine. Never brought the soup. Brought our salads about 20 minutes later and our meals at the same time. I ordered no onions with my tips. It was loaded with onions. I had it sent back and when it was returned to me you can tell it was obviously the same dish I had sent in only the onions were picked out or scraped out of the symbol. My husband asked about his soup and stated he no longer wanted it. The waitress sent a manager over to our table. The manager did not seem to care. He brought the soup even though we said we didn't want it. I picked onions out of my steak tips right in front of him. I said appetizers should come first around the time the sale has come. Not all the food at the same time. Hey made excuses about why the tips were done so quickly, which was not fast, everything else was just slow. It is what it is. But shame on you longhorns for returning a plate back to the customer that had already been at the table once and not remaking the mail. I believe that is a health code violation. Also, it's pretty disgusting that you picked through my steak tips to pull out cooked onions. You left half of them in there. Good thing I'm not allergic. read more

Took my husband for Father's Day. The hostess and waitress were very nice and professional. The service was fast and food was fantastic. Highly recommend this restaurant. read more

BLUF- this restaurant has great food and nice employees, I would stress the bird problem but I dont have a solution so I cant say too much. Overall, I enjoyed my experience and my expectations were exceeded in terms of food quality and portion sizes - which I thought were large enough. Upon walking up to the entrance I noticed that this restaurant has an issue with birds hanging out and probably nesting underneath their wooden portico. You can probably guess what problem this created on the ground and on their door as well... Nevertheless, I entered and immediately washed my hands before sitting to order. This location is very aware of social distancing; The hostess led me to the bar. My bartender was very nice and personable. I wasn't really in the mood for drinks and they didnt try to push them too hard - I liked this. My food was tasty but overall there was way too much salt on everything I ordered, but I could tell underneath all of the sodium was great tasting food. I will be returning, remember to tell them to go easy on the salt no matter what you order. read more

Had a hair in our mushrooms and Worcestershire sauce that was 10 months past the expiration date...won't be going back there again

Went here for Valentine's Day. I must say I was not disappointed at all. I got the Ribeye cooked medium rare with a side of lobster tail. It was potentially one of the best steaks I have ever had. My only big complaint was they mis cooked my wife's steak and make it medium rare as well. She cannot have that because she is pregnant. Though when the problem was brought up it was fixed and they apologized immediately. I will definitely be returning. read more

Very expensive! However, share food between your party. There is plenty of food for all. They have a great variety of drinks at the bar and their signature mules are great! I have eaten their steak before and it is to die for and I totally recommend having it as your main dish. read more

This a definite place to stop for great food and a professional staff...I felt like family! I initially was thinking Steak, but WOW...I tried the NEW Pork Chop Porterhouse and it was "Da Bomb!!!" Loved it and highly recommend it! read more

LongHorn Steakhouse - Steakhouses Near Me - Watertown, New York

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For being a chain, this place deserves 5 stars for consistently good steak. I went twice last week because while on a work trip the options were slim. The cauliflower au gratin was amazing . Steak was cooked perfect both visit's. Well seasoned, little on the salty side for others, but I enjoy salt. read more

The restaurant is pleasant and clean. Our waiter was very attentive and gracious. Their salads, bread, cinnamon sweet potatoes and the fried green tomatoe appetizer were all very good BUT The prime rib was Terrible. It so so tough and grizzly that after almost every bite I had to remove the grizzle from my mouth because it was too tuff to chew and too big to swallow. One Other person in our party had the same problem. The other person ordered the rib-eye and it had a lot of fat. None of us ate even half of our meat. But come-on, it's supposed to be a steak house. We went there and paid their high prices because we were all hungry for steak. Good potatoes and salad did not make up for tough fatty steak. I was the only one to complain to the server. The manager just said he was sorry. Meanwhile we were out about $100. Would not recomend this restaurant to anyone unless they just want a salad. Patricia Callahan read more

Only visited twice so far - 1st visit: They overcooked my steak which I ordered medium rare, but came out medium. They graciously brought me a new steak cooked medium rare and took a portion off the bill. 2nd visit: ordered the steak medium rare again, and came out medium rare which was good. But I they over-peppered the steak this time in my opinion. Overall I would visit again. I love the ambiance and they have really great service. read more