Awful customer service. The ladies at the front desk gave you attitude. They said 10min waiting list for nine to -12 people and it overpasses that time, 25 min later they said that our people gotta be here to be seated. While we all are hungry. Then they said that table is still busy since the ones on the table haven't left and when our people is here to let them know so they start cleaning our table. All lies and bad customer service. We all are starving and waiting over 25min already that we cannot reserve somewhere else since time is important. read more

Our server Chelsea was absolutely amazing. Very friendly and attentive. Food was delicious and brought out very quickly. read more

Texas Roadhouse - Jamaican Cowboy and fried pickle appetizers! - Steakhouses Near Me - Watertown, New York

Food was good, not great. Steak was kinda dry. Service is usually solid. But I will say our waiter this most recently time was the best waiter we've had in a while. read more

Service is extremely slow even when there's a party of six in the restaurant you're getting your food an hour later and the steaks not cooked to the correct temperature. I give the servers a lot of respect because they have to deal with customers that are upset and miserable and also by not putting out a correct meal That affects the servers tip as well read more

Good great service great food always loved this place would recommend to everyone food is always so great.

Sometimes when traveling outside the area, it is challenging to find good eats without spending the time and effort but that was not the case this time. We saw the Texas Roadhouse sign from the highway and turned right into the parking lot without worry. We knew we would enjoy one of their many options. This time we chose the family value meal. One employee, Chevy, was amazing as she helped us make the perfect choice of four 8oz New York strip steaks and sides for our group. Thank you for another can't miss dining experience. read more

Now I know why this place is always busy! It was my first visit and won't be my last. The staff is well trained, the food was delicious and a good portion was served making a nice take home meal for lunch the next day. It's a nice ambiance inside and I felt it was fairly priced and all in all a fun time. Well worth the visit! read more

The service was excellent. The food was immaculate and at decent time. I enjoyed my comfort very well and I had a decent doubt about name was named Chelsea and she ran out because I had left my jewelry and my grandfather had loved his key card and she was able to get to us in time to give us our items back. She was very diligent and we have a immaculate time we were able to get a refill on our drinks which was a decent time and the pickle chips were exquisite on top of the fried fish and my prime rib and it was a diligent meal and we definitely will be back. so very Madison Elizabeth. read more

Texas Roadhouse - Steakhouses Near Me - Watertown, New York

Absolutely phenomenal experience. Food was stupendous. One of the best steaks I've ever had. Full of flavor and cooked to perfection. The rice and vegetables were to die for. Fantastic side. Shout out to Nicole for the excellent service. We came up from near Ottawa, Canada for dinner tonight. We'll worth the trip. They even sent us home with sweet tea to go. Highly recommend. read more

Texas Roadhouse - 20 oz. Bone-In Ribeye with sautéed mushrooms and onions done medium-rare, fresh vegetables, rice, ribs. - Steakhouses Near Me - Watertown, New York

10/10 experience! First time at a Texas Roadhouse and had the best time. Service with Tron and Jamie was amazing. Hostess, servers, everyone was so kind and welcoming to us visitors from California! Food was delicious. Herb crusted chicken was SO good. Nice lively experience with constant attention to detail and quick service. So happy to have come to a fun, filled restaurant with family and friends! read more

A local favorite... so reserve those seats ahead of time on the weekend. We like the ambiance and a good wait staff makes the difference. Rolls yes of course... did my son just eat six? Cactus blossom sure why not we left the diet at home. My current favorite is the ribeye. It's delicious when done right. The bone-in ribeye was great. The Caesar salad was ok. The sirloin specials are always a favorite with everyone else at the table. A box now because... we certainly don't need to make a spectacle of ourselves. Do they have dessert here? I'm sure they do but we've never made it that far. It's now time for a nap. read more

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Order was cooked wrong. Wife ordered med-rare steak and it was well done. They took it back but by the time the replacement was ready I had already finished my meal. Also the mashed potatoes were cold. The server and the manager were not very conciliatory. They seemed annoyed about the matter. read more

This is why I always check every single meal I order whenever I go to a restaurant. I'm a retired military chef, and I've done a lot of kitchen inspections and food checks when I was in the service. So it doesn't matter if I go to a 5 star restaurant, I always check the food. Most of the time, I'll get dirty plates. So I hope whoever the shift leader is, checks every product before they serve it up. This the 4th restaurant here in Watertown that I've found stuff in the food and dirty dishes served out to the public. Other than this, everything else was good. Little things like will make people sick, so watch out for stuff like this. read more

Texas Roadhouse - Wax Paper - Steakhouses Near Me - Watertown, New York

My sides and appetizers were amazing however i ordered a medium stake and i got the most red and bloody stake i have ever seen i love here but this was awful read more

Last night, I took my partner and I to the Texas Road house in watertown. The evening was going fine until the waiter tried to steal my gift card and give himself a 50% tip by claiming I did not have any money left on it. It was a $50 giftcard and my bill was $25. I took it back and sure enough still had $25. read more

The hostesses suck! They will stand right in front of you talking shit about you like you aren't there. I would like to say that our waitress was TOP NOTCH and this in no way reflects on her service because she was friendly and chatty and all around pleasant. The food was cooked well! read more

Again, this is a chain , but as you know not all chain restaurant locations are the same, it all about the ppl and the management. This one was great!! Prompt greeting and seating at a busy lunch hour, clean booths and a friendly and efficient waitress. Food was a little sparse but that's the trend I fear these days, although we were offered refills of the bread. Only burr was our waitress never offered refills of our drinks, other than that it's a location I'd go back to. read more

It was a long day, and I just needed a good meal. Came in and was seated right away, quick service, food came out in the right order and was delicious (glass of wine, salad, and steak and potatoes). Everything was cooked to perfection, and service could not have been better. Definitely hit it out of the park. It was a lovely experience that made my day. read more

Ok here we go! Let me start off by saying My husband ordered a strip steak WELL DONE NO PINK, well there wasn't pink it was red! I ordered smothered chicken. 10 minutes after we got the food waitress came over husband showed her the steak she said she was sorry could take it back to cook it more (and now it's cold!) So my husband hates mushrooms and onions and meat that is not well done and for $27 for a 12 ounce steak you should get what you want for the first time!! So i scraped everything of the chicken and we traded! Even though I wanted chicken. Now the lady manager comes over and we tell her everything oh i'm sorry did you tell your waitress yes we did twice well she didn't tell me was her response while we are telling you. Well it was ate yes it was but not by the person that wanted it!! The manager sucks! No solution whatsoever!! She said you should have let us know again! What again we said we did and again I'm sorry. Yes me too because we won't be coming back to this one again! And no I accidentally gave the waitress a 20% tip!! Worse Texas Roadhouse ever! This was always our favorite. Last 2 times terrible but there won't be a third time!! read more

Very disappointing meal ...over an hour after placing order, the chicken was cool not warm

Nicholas was amazing! My son took my mom and I out for Mothers Day and Nicholas gave the best customer service. He took our order quickly and accurately. Always came back to check on us. Food was delicious, fresh, fast and hot. It was a wonderful experience. We love Texas Roadhouse!! read more

Great steak and the fresh table bread with butter yum! Server was very helpful and the system of paying is efficient. Family friendly ambiance, road trip perfect place to stop read more

Arrived right at 11:30. Lots of people in line. Wait wasn't horrible. Hubby and I were seated in the bar area. We waited 10 minutes for waitress to take our drink order. Waited another 10 minutes for the drink. Took order. Nothing special requested. Steak and shrimp. Took over 20 minutes for our food. Waitress came back once to see if everything was okay. Another 20 minutes and she finally comes back. Never asked if I wanted a refill. I was so mad I just asked for the check. That took another 10 minutes. People that came in after us were done and gone before I got the bill. Ridiculous. read more

I can't figure out what's the big deal here. This was my third time to this location and it's just "meh." On this particular occasion, the service was extremely slow. My steak, ordered medium rare, was well done. They did well on the second try, but the steaks don't have much of a good flavor. The atmosphere is consistent with the other locations. I make a better steak at home, but it will do in a pinch as long as you aren't in a hurry. read more

My girlfriend and I took a few friends to dinner to celebrate a birthday. This place is clearly a favorite in Watertown as it was packed. It's "call ahead" only so no reservations. That's kind of a bummer but not terrible. We waited for about 15 minutes to get a table and that wasn't bad at all. Our waiter, a college aged man named Greg, might have been the single best waiter we have ever had. This guy was on his game and worked purely from memory with a table of seven people. The drink order was fast and efficient. The appetizers came out super fast and the main courses came out ten minutes later. Like clock work. This guy was good. The food was incredible. I had fish and chips which was a large portion there was no way I could finish. My girlfriend had salmon and she said it was scrumptious. The entire party raved about their food. The motif is laid back streak house and it's clean and bright. The bill was hefty but seven people ate well and had several signature type drinks. This place was first rate and the staff is well trained and and very good at what they do. read more

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No wait. Food was great. Staff was super friendly. Menu is the menu. Which is nice to see when you travel as much as myself

NOT the best place to take your family for dinner...It's a hit or miss type of place. Dishes are not always as clean as they should be. There are too many cooks in the kitchen and they are all standing over each other with no room to move. Sweating is something that happens all shift long. Food is pretty good if it's cooked right away. This place could really be Great if the team can pull together and work like a team. Management needs to be more supportive of the workers. There is no real communication between workers i.e. Dish Washers, Cooks, Waitresses, Server's and last but not least...MANAGERS!! Not a bad place to enjoy a meal but, could be so much better! read more

If I could give ZERO stars I would. As a military family who travels a lot, and have been to lots of different locations... I'm very appalled at the way they treat their military guests. This location is the only one I know of that ONLY allows a military discount on Tuesdays. For a company that advertises that they support the troops I'm very disappointed in the way this location does things. I spoke with a manager because it's also my husband's birthday and she was not very nice and did nothing for us. We paid over $70 with tip for the nice guy Alan that helped us.. and our food is gross. I've never been treated this poorly and had the food so bad. For the price and the service I'd say you're better off somewhere else. The food is by far the worst I've seen from any place around Watertown and that says a lot. The salads look wilted and nasty and the kids meal is all thrown together with a unknown sauce on the top that was covering my food. They did not seperate the chicken tenders from the loaded fries so the fries melted into the tenders and made them soggy and gross. At this point my husbands birthday meal is ruined and we are VERY VERY VERY upset. Corporate needs to come into here and talk to the partial owner here and get rid of the managers he/she has because they are not doing him/her any favors by the looks of the reviews. You're stealing from people and especially military families with this poor of food and service!!!!! read more

Texas Roadhouse - Steakhouses Near Me - Watertown, New York

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wonderful service, fantastic waitress. her name was Logan and she was so sweet and made the experience wonderful. give her a raise!!!

The three stars are mainly for the amazing service, but also the rolls, and good ranch. Not really a fan of chain restaurants but I do love that they do fundraisers and donate 10% of the bill to different causes and this is what brought us in this evening. They were donating to the American Red Cross disaster relief services for the recent hurricane. Our server was great and checked in on us multiple times and always made sure our drinks were full and we had all the condiments we needed. Too much salt on the fries! Could barely eat them! read more

Superior quick service. Glass cases at entering allows you to hand select your steak prior to seating and ordering full meal. Waitress at this Roadhouse was "KARMEN"...very professional, exact,knew her menu options,gave excellent recommendations, and was consistently checking back to ensure all was as it should be through out the entire meal. Atmosphere was a bit down home, country due to proximity to FT Drum,NY...Lots of active duty and Retired military personnel . All in all, a great experience, with top notch,high quality food. Alcolic,mixed drinks were very generous in size. read more

It's a chain you don't expect it to be good but it was the steak was perfectly done and they allowed us to pick what we wanted besides the perfect waitress was on point she never let her drinks go down and it was very popular destination from what I can see we didn't wait long to be seated so I appreciate it being so good. read more

Your front desk ( host ) is your first impression of a place of business. That said , the straight haired girl working Friday night May 28 had zero personality and colder then a upstate winters night . Also told her later in the night no paper towels in mens room as she didn't care and did nothing about it . She should be in the kitchen washing dishes with a personality like that ( I think the dishes wouldn't like her either ). Food was good and server was really nice . I only did this review as business owner I would want to know about my front of house and how people are treated read more

Waitress didn't know anything about the menu, ordered a beer I thought was draft she didn't mention it was can, when I asked for a beer glass she brought a plastic cup. When I asked for a glass glass she went to the bar, asked, came back to say they didn't have any beer glasses, though I watched other servers walk by holding draft beer in glasses. My wife is pregnant, asked for a "well well" done burger, literally said she didn't mind it burnt. When it was brought out the server didn't wait for her to cut into it, turned out pink inside, this was after waiting 30 minutes for our food. Rolls over cooked, hard bottoms, hostess seated people out of order of when they were placed on waiting list. read more

Texas Roadhouse - "Well well" done burger - Steakhouses Near Me - Watertown, New York

Got turned off right away because we stood there waiting to be seated while one hostess braided another one's hair. When finally seated, asked for a Manhattan. Sorry, no vermouth. Asked for a white Zinfandel and got served a glass of Chardonnay. In exasperation, I asked for a plain Jack Daniels on the rocks. Whew, finally. Then my medium filet mignon came to me with a bloody red interior. They really need better management. The server was obviously new, but he did a fine job. Nothing was his fault, and yes, I left him a 15% tip. read more

My husband and I had lunch at Texas Roadhouse recently. I don't usually like going to big chain restaurants, but I make exceptions for chains that are exclusive to America that I don't have access to in Canada, lol. Overall, for a big chain restaurant, it was really good. Portions were huge, my meal was only $9.99 and I was stuffed to the gills! This place was super busy when we arrived around lunchtime on a Saturday. We were told it would be a 15 minute wait. The hostess took down my name and gave me a buzzer. We sat in the waiting area which had benches and 2 arcade-like games where you could win prizes. No one was playing them. They had huge barrels of peanuts that you could eat while you were waiting. The peanuts were super salty and I'm sure the intention is to get you thirsty so you'll order lots of beer once you're seated, haha. Our buzzer rang after about 15-20 minutes and we were led to our table. They have some raw steaks at the front and if you're ordering a steak you can pick out your own piece of meat. We were seated, given menus, and given 4 bread rolls with cinnamon sugar whipped butter. Now I'm usually a dry roll/toast kind of girl, but my husband had some of the butter and gushed over how delicious it was, so I had to try it. OMG! The cinnamon sugar whipped butter was phenomenal. So tasty! I will be dreaming about this butter. The rolls were good too. They were soft and hot. They were brushed with oil or something though, because they were kind of shiny. I ordered from the "Early Dine" Specials menu where there are 11 options for $9.99 if you dine before 6pm Monday-Thursday or before 2pm on Saturdays or Sundays. I got the Country Fried Chicken Dinner. It came with 2 sides and I chose the garden salad and fresh vegetables. My husband ordered from the regular menu and got the Beef Tips ($12.99). It came with mashed potatoes and an additional side. He got the fresh vegetables too. I asked our server if the garden salad was iceberg lettuce (I've been burned too many times with chain restaurants serving salads that are mostly just iceberg - the lowliest of all lettuces, in my opinion), and he said that it was a "spring mix." So to me "spring mix" means I expect to find some radicchio, arugula, frisée, and/or mizuna, or at the very least, some baby spinach. The salad ended up being iceberg and romaine lettuce. Not really a "spring mix" in my books, but at least not just iceberg. Fortunately, the salad also had tomatoes, eggs, shredded cheddar cheese, and croutons, so at least it had different textures. Had it been a true spring mix, it would have been so much better. I got the honey mustard dressing on the side because I find most places overdress their salad for my tastes, and they gave me so much in the container that some spilled out onto the salad. The spillover was enough dressing for me. So I pretty much removed the container and my salad was already dressed, lol. The fresh vegetables side consisted of baby carrots and broccoli. These were ok. I liked the broccoli better than the carrots because the carrots tasted water-logged. The Country Fried Chicken was a flattened piece of real chicken breast breaded and deep-fried. It was huge and it was so delicious! The seasoning was excellent. I got it with brown gravy instead of the usual cream gravy that this dish usually comes with, and the brown gravy was so flavourful and a good consistency, not too runny, but not too thick and not gelatinous. I thoroughly enjoyed the chicken (both for lunch and the leftovers for dinner later that night, lol). I had a taste of my husband's dish and the beef was tender and the mashed potatoes were creamy. I much preferred my dish, but he enjoyed his. Each table also has a bucket of peanuts. If you are allergic to peanuts, you probably shouldn't go to this restaurant! Service was friendly and courteous. The decor is typical American pub. Lots of free parking available. I would recommend Texas Roadhouse for American pub food, and I would go back to try some of their other options, especially on their "Early Dine" Special menu ;) read more

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Came to this location as our first time in New York and we came on a Saturday super busy but if you use the waitlist in their website you can reserve a table a lot faster then just waiting around it's a fantastic feature! And our waitress and the food was amazing not to mention delicious Margaritas!!!! Will definitely recommend coming out here and dining in! The food was cooked exactly how I asked and everything was perfect! read more

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Meh, why the long wait at this place? What used to be a consistently good franchise has turned into a crapshoot that you almost always lose. Food comes out late cold, the kids steak tidbits were a choking hazard- tough would be an understatement- inedible is a better description, and the macaroni and cheese is literally the off-brand of Kraft, watered down and, yes, served cold. Salads are good and the Staff is great- kind, friendly and attentive - but when you have crap to work with, you can't put a shine on that. Avoid at all costs! read more

Just okay food. Nothing fancy, nothing delicious, just okay. I'm not sure if this is really a good example of a Texas Roadhouse. Service was excellent so added a star. No ambiance. read more

The worse Texas Roadhouse I have ever been to. The food is always warm or cold once it gets served. Please spend your money elsewhere