GREAT FOR ALL AGES!!! My husband, my daughter and I are all patients with Looking Glass. My daughter's first visit was when she was 5 years old and they were so good with her! She's been going back every year since and really enjoys seeing them. They have a great selection of frames to choose from in all price ranges. If you've seen a frame you like and they don't carry it, they'll see if they can order it for you. They are very easy to work with and very patient (I take forever to pick my frames). If needed they'll explain ever test to you so you can understand the process. Additionally they are not there to sell you anything - they are no-pressure when it comes to frames, lenses, exams. They are open late every weekday and are open for first half of Saturday! I HIGHLY RECOMMEND THEM! read more

I miss my old optometrist. I finally found one I liked in SoCal then I moved back up to the Bay Area. I found my old one on Yelp, so I came here to find one around the area and I decided to go to Looking Glass. They are friendly and polite. I saw the female doctor and she was very thorough in her job. I briefly discussed contact lenses with her and she was the first doctor to inform me that 1) with my astigmatism, glasses are better for my vision and 2) if I wanted to try contacts, sometimes each eye would need a different one, even from a different brand, so that was refreshing. They were helpful picking out my frames and estimated it would take 2 weeks. I got them a week later (today!) and I love them. However, they are barely a day old and are already slipping down my nose so I might take them back to get adjusted, but that's not their fault. Go here! :) read more

The best staff and ophthalmologists I have ever had the pleasure of seeing for eye care. They truly care for you and your health. You couldn't go to anyone more caring and knowledgeable with the ability to walk you through the the steps to the best eye health read more

I always enjoy my annual visits with Dr. Dong and Laly. My wife and I have been coming here for a few years now and the staff is always professional and knowledgeable. This office goes above and beyond with their patients and I intend to bring my kids here when they're older. read more

I have been coming to see Dr. Eileen Cheng for over ten years, and she and the staff there are absolutely fantastic! Dr. Cheng is thorough, gentle and really takes her time with every patient. I know without a doubt that I am getting the best care at Looking Glass Optometry. I can't imagine an optometrists office that makes you feel more comfortable and at home. I would recommend this office to anyone and I have, in fact, sent several friends and family members there over the years. read more

This place was so terrible. They quoted me 170 for an exam and then after I got there the "doctor" made this enormous production about how to care for my lenses and manipulated me into trying on bifocal contacts even though I'm only 35 and did not ask for this. She told me I should really try them blah blah. So I put them on and humored her. When I went to pay they charged me 265 and said the extra 95 was what they charge for a "fitting". -- So basically they charged me 100 dollars to use their mirror and listen to the eye doctor Lady talk about nothing. Then when I asked them to email me my prescription they did not. So I called six months later to ask them again and they said that I needed to come in for another exam since I failed to call them to follow up on the shitty bifocals I never asked them for. I told them I was terrified they might charge me for calling them. This place totally sucks. I threw away 300 dollars and went almost a year without contacts because this experience sucked so badly. Go to Walmart. It's the same service $114 without the terrible manipulation techniques. read more

Looking Glass Optometry was the third Optometrist I brought my daughter to. The first 2 were disappointing in selection of frames, and seemingly unexperienced admin staff. NOT the case at Looking Glass. From the moment I spoke with the receptionist, they took the time to call my insurance provider to confirm my coverage going above and beyond b/c our provider is a nightmare to deal with. So for them to take that over for me was already winning this excellent yelp. Their systems in making the appointment, getting you in to see the doctor, post patient care and the selection of frames were incredible. I didn't think a business could make such a mundane office visit so rewarding, but they do! You know those businesses that really care about your experience and most likely have staff meetings to ensure all are on board with the work ethic intended? Yea, this place is obvs. doing that. They are the standard! It's like a Nordstrom's service experience w/eye glasses. -And totally genuine! Of course any team reflects their leader and Dr. Cheng sets the bar very high w/regards to treating her patients. Being that she was the third Dr I've been to, I had something to compare her service integrity to and was extremely impressed! The word passionate is thrown around so much and a little off definition in some contexts, but passion and total immersion in her field of expertise is how I'd describe her. Dr. Cheng is an artist of her craft and it is very apparent in her work. I feel lucky to have such a great place to go for such an important need. I adore this entire operation! Keep up the amazing work! read more

Dr Cheng has recommended new contact lenses for me twice as new and better technology became available for my hard-to-fit (astigmatic) eyes. Both times this was a real improvement for me. She also does a great job of listening to my input about concerns I have, and explaining anything I don't understand. As mentioned here before, the staff is genuinely friendly and helpful. It is also great to be able quickly get in and out, via the large parking lot just in front of the place. read more

Dr. Cheng improved my quality of life 100 fold. She helped me figure out the right combination of lenses to allow me to do the things I like to do without wearing readers. She is kind, compassionate and super nice. There are a lot of optometrists in the area, but Dr. Cheng at Looking Glass rises to the top! The rest of the staff is nice, too. The office is clean, professional and has a great selection of frames. read more

I usually receive a wonderful service, with a smile and great sense of humor and overall have a good experience. Thank you, Dr. Cheng and Dr. Dong ! read more

Moved to California and they've made me feel at home during every visit! Dr. Cheng and the administrative assistants are super helpful, kind, and most importantly, knowledgable. Highly recommended for anyone looking for an eye doctor, especially those who are transplants to the Bay Area. read more

Been going to Dr. Dong for years. Even though I changed jobs and am no longer near the office, I still chose to keep Dr. Dong as my OD. He's thorough, honest and personable. Great selection of glasses too. read more

NOT SO SURE ABOUT THIS PLACE!!! I think they have family and/or friends posting positive reviews about this place because my experience with these doctors and staff has been terrible. It feels as if they just see a person as walking dollar signs. To be fair, I feel this way about a lot of optometrists that I've visited. read more

Fantastic experience with Dr. Kevin Dong. It was my first time getting an eye exam. Dr. Dong took the time to provide detailed explanation of the results and answered my multitude of questions. I found the entire staff to be extremely professional and courteous. read more

This review is solely about the girl, Stephanie who 'may' help you find a pair of frames. The customer service gets a negative rating. If you walked in feeling fine, you may walk out thinking I'm never going back there again. I visited the office twice, the first time the optometrist was helpful. The second time Stephanie was less than helpful. However, I called the office later to see if I could give them my business. Stephanie answered and feigned politeness, was not attentive to my question and when I asked her to have the optometrist phone me back, and then asked her to repeat my phone number she hung up on me! Unbelievable, since she is the phone girl, and I can only spend so much effort trying to contact them, hopefully someone from their office reads this review. read more

I absolutely love Looking Glass Optometry! This review has been far too long in getting written (my bad...I forgot). But since I'm picking up my new glasses and sun glasses, there's no time like the present! Everyone is polite, professional and pleasant. Shout out to Torren (she's wonderful)! Extra special shout out to Dr. Dong (he's awesome) and Dr. Cheng (she's amazing)! You can't go wrong with either of them! I've seen them both and they're professional, thorough, great patient-care approach and just a joy to work with! I've been a patient since 2011! Annnd you're welcome read more

Great experience!!! Dr. Cheng is extremely knowledgeable and very thorough. Kat was quick and efficient during check in and during my glasses selection she was highly helpful and informative about all the options. Now waiting to find the right contacts and going back in about 10 days which is why I am saving the last star for that. My husband made an appointment for tomorrow because of our experience. read more

Nice people but there is nothing worse than making an appointment and sitting in a waiting room for 30 plus minutes. It took an hour and I was seen for 15 minutes. read more

If I could could give 10+ stars I would. I had a great experience and I'm so impressed with this place! Yanina was awesome and very friendly. She explained everything so detailed and helped me pick out my new frames. I was not happy with the place I was going previously, so glad I found Looking Glass! read more

My husband and I have seen both Dr Cheng & Dr Dong, both docs are equally great and very easy going. The staff members are kind. I love that these guys don't push you into buying. And thank goodness they are open on Saturdays!!! read more

Yes, another FIVE STAR review for Looking Glass. I've been wearing glasses for 52 years and can't begin to tally how many optometrist offices I've been in. But I haven't ever had a better experience than with Looking Glass. Dr. Dong is extraordinary. Super nice guy, efficient, helpful, really knows his stuff and will do everything necessary for you to understand exactly what's going on. And the staff is wonderful. Lali is the best front office person in the history of front offices. I have a complicated prescription and it took my previous doctor from August to October to get my glasses. Looking Glass took six days. Seriously. SIX DAYS from exam to delivery. They are very smart about which suppliers and labs really get the job done. And I think this somewhat rare: at no point did they try to up-sell me. No urging me toward expensive frames, no pushing me to get a second pair, prescription sunglasses, contacts -- none of that.. read more

Both optometrists are excellent, but I am a huge fan of Dr. Cheng. She works with you until you get the best results possible. For years, I needed reading glasses (mostly for astigmatism) plus my contacts, which was a big hassle. I didn't like having to carry them around. Dr. Cheng tried a variety of contact lens options and now, I have given up my reading glasses. I have good vision at most ranges and can read with my contacts. If you are frustrated with getting a correction that works for you, check this place out. The staff is great and everyone wants to help you have a great experience. read more

I'm extremely pleased with the professionalism and care I receive at Looking Glass Optometry. Because I am now suffering from short-arm syndrome (I can't get a piece of paper far enough away to read) and the previous "fix" is no longer effective (one eye for reading and one eye for distance), they provided a free set of my new multi-vision extended-wear contacts (the contact version of bifocals only so much better!) to wear for a week to ensure they would be both effective and comfortable before I placed my order. Equally important if you, too, are a busy professional - I've never been made to wait beyond my scheduled appointment. On a more humorous note, while reviewing the options and costs with the office administrator, she calculated everything - accurately - with the calculator facing ME, not her. I'm not entirely certain how she did that but I sure got a kick out of it. She probably noticed my short arms. Ahem. read more

I love this Optometrist! The doctors and staff are so friendly and easy to work with. They have a nice selection of glasses to choose from. The doctors are always really good at explaining things to me so that I can understand about my eye health, etc. I appreciate that. My favorite part is that they are open late during the week, which really helps with people that can have crazy work schedules like me. I highly recommend them! read more

I saw Dr. Dong for my annual eye exam. He was courteous and professional and was very knowledgeable. He listened to my issues with my eyes and recommended a different type of contact lens that I was wearing before. They are much more comfortable and they make my eyes less irritated. I love them! Oh, and the girls at the front desk are also very nice! read more

This place is the best. Absolutley the nicest doctors and the best staff. SO helpful. I will go here forever!

My family and I have been going to Dr.Dong for years and for once I am excited to go to the doctors! Their office is spectacular! costumer care and service is the best! The ladies in the office are super knowledgeable and helpful with every appointment!They always have the best selection for fashionable frames! I love everything about this practice and the friendly atmosphere! Thank you for everything you do! read more

I am very impressed with Dr Cheng at Looking Glass Optometry. I tried them out based on the rave reviews of my friend, Wendy C. I really didn't believe that anyone would take the time and really be able to figure out site challenges, but Wendy doesn't give a recommendation without meaning it. I had always been told that my eyes would never work with contacts. Dr. Cheng never gave up and I just knew that she deeply cared about being able to do what others couldn't. Another optician downtown WC had tried his hand at fitting me for contacts a few years ago (his idea) and I couldn't read street signs with what he gave me. I'm a realtor, and I need to read street signs. That was the best he could do so I really gave up. I think his trial and error cost over $200 and I had nothing to show for it. Dr. Cheng thought outside the box and we learned that my eyes worked best with two different brands. No single brand worked on both eyes, so that is what she prescribed. I LOVE them. I don't even think about them, and I love only needing glasses for reading the fine print. Day to day I am good to go. Dr. Cheng is also nice and has a sense of humor. I am looking forward to next years' check-up. read more

Dr. Chin and Dong, are both professional people and always look out for your best interest to saving your eyes from anything. I have been going for over 10 years and never had any problem, as a matter of fact Dr Chin goes out of her way and all of the staff to work with you on your budget. I recommend them always. read more

You Can't Go Wrong With Dong! Dr. Dong is as knowledgeable as he is friendly. When a pair of glasses I purchased from them wasn't working as well as I'd liked, he walked outside with me and had me look at objects around the building (their blurriness was what made me think things weren't right) as part of confirming that I had astigmatism. Then he replaced the lenses for free. I highly recommend him. read more

My spouse and I have been going to Looking Glass Optometry for over 10 years. Both Drs. Dong and Cheng are dedicated to your overall health, not just updating your prescription. I had a loss of color saturation that they identified and sent me to a retinal neurologist to ensure it wasn't a serious problem. They offer hi-def photos of your eye so that there is a baseline to monitor your visual and overall health from year-to-year. They are so personable, professional and take their time with you to answer questions and ensure that all is well. What more could you want? Oh yeah, like a great line of high quality frames! Their staff works with you to ensure that your specific objectives are met the first time with lenses. Easy access in Pleasant Hill, lots of parking, it's a no-brainer!! read more

I have purchased glasses from their shop over the last few years. Extensive collection with many styles & price points. Great glasses!!! The staff is friendly - easy to work with & I can recommend Tracy & Laly. Both have worked with me & did a great job with the fitting. My annual exam with Dr. Dong was comprehensive (family glaucoma), personal, educational and interactive. I had questions re: recent irritation due to an eye product - DR. Dong was attentive, understood the concern and I didn't feel rushed. It's unusual today to receive service today that is personal, attentive & caring. I highly recommend Looking Glass, Dr Dong & the staff. read more

I have had Dr. Cheng the last four years and have been happy with her and her staff. Dr. Cheng is friendly and funny. The only thing is that their frames prices are a little on the high side. Cute options but most likely lots of eye places have overpriced glasses and you can get very cute ones online which is probably the route I will go. read more

I've been a customer for more than 2 years and I loved going to this place to get our glasses every year. Very good customer service. And good selection of glasses. I hope the level of customer service will stay the same. I recommend it to everyone! read more

I've always had great experiences here whether it's for my annual check up or coming to pick up my prescription. I get seen by Dr. Cheng and she is always very friendly. The girls at the front desk are super nice and you sense the feel-good energy they have there upon walking in. :) read more

So pleasantly surprised! I have been going to my Optometrist for 15 years and had to switch because my insurance changed. I feel so lucky to have walked into Looking Glass Optometry, they far exceeded my expectations, loved the images that were taken, the time spent on our family for the exam was not rushed and very informational. I also enjoyed the wide variety of frames to choose from. So excited to have found our new family optometrist! read more

I finally found awesome Ray Bans. Not too exspensive but no price matters when it comes to my eyes being satisfied. I went in on a saturday which was very convinient for me, found my RayBans, gave my prescription to the lady, paid half of the total cost that day and half on pick up. My glasses were in within 6 days. Not bad compared to other places I have been to that take a whole 2 weeks. I have no complaints. Thank you! read more

Recently ordered a pair of prescription sunglasses. They are so kind and very technical. I've got the pair and I was not fully satisfied with the darkness level and they just redid the sunglasses again. Now I'm totally satisfied. Highly recommended! read more

I've been going to this office for many years, no problem. Has very friendly staff. Appointments are convenient and they are always accommodating. Dr. Dong is very nice. Located right iff of a main Street. read more

Amazing experience at this office: friendly&professional staff and Great doctor. I would highly recommend Dr. Dong, he is a knowledgable and smart doctor, very humble and caring. He actually listens to the patients and explains everything patiently and clearly. I only saw dr. Dong at this office, so I cant give any reviews about other doctors at this office. I would definitely go back to this office. read more