Amazing experience at this office: friendly&professional staff and Great doctor. I would highly recommend Dr. Dong, he is a knowledgable and smart doctor, very humble and caring. He actually listens to the patients and explains everything patiently and clearly. I only saw dr. Dong at this office, so I cant give any reviews about other doctors at this office. I would definitely go back to this office. read more

Yelp come through yet again! I came in this evening with my 6 year old to get her first pair of glasses. It was near the end of the day, and there were a couple people in the lobby but we were taken right away. I thought Stephanie was just great. No pressure, made good suggestions. She helped pull out some frames that were the colors my daughter requested, and when she settled on one, Stephanie got my insurance total (very reasonable!) right away and we were out of there. Fast friendly and fairly priced, couldn't ask for more. I know i'll visit them again when it time for me to replace my own glasses! read more

I think this office is great. I found this place by chance, because my dentist is in the same building. I felt the new patient exam was thorough and they ran on time. I was able to get my prescription mounted in a nice pair of designer sunglasses frames. Now I will be styling this summer. read more

I'm finally getting around to writing this review because I am now due for my yearly check-up. I usually see a different Optometrist in Berkeley but, since this place was close to me I decided to give it a try. I came here last summer in (2010)...I agree with the other reviewers...Very nice Optometrists and staff...But, for me it came across like being in a used car sales lot. Extra tests were pushed on me that I know were not required or needed until I reach a certain age (I'm in 20's)...Even after declining it was still pushed on me. I was honestly on a tight student working mom budget and couldn't afford a lot of extra things. I got through the eye exam and was sent out to pick out my glasses. I swear this guy must of been a pro salesman at some point because the sweet talking and up-selling was mildly annoying. He pushed and pushed even after I said no thank you. For the record...This place is a little more on the expensive side...I'm okay with paying more if it's for good quality but, being pushed the way I was...Not Okay. I picked something out and then it was my son's turn to get his eyes checked. This is where I knew I wouldn't be back. He was 4 at the time and the Opt. said he may need glasses so before she even finished the exam (before letting his eyes completely dilate etc) she had us looking at glasses and had the same guy trying to sell us on a pair of glasses for him because "He may need glasses". We were not going to start trying on glasses at all until we knew for sure. I think she got the point...In the end she said no glasses just yet but, will probably need some soon. The guy added what a great selection they have. Last I checked...Their eyes aren't even completely developed at 4 and may I add my son just had a perfect check-up...No glasses needed. I feel they were trying to constantly sell us something. I couldn't get through the exam or even looking at the selection of glasses without being pushed. I've had glasses for almost 20 years now and not once experienced that kind of pressure to buy something at my Optometry appt. Due to their lack of understanding on the matter that I needed to stay within my budget (which I did after a million no thank you's) I've decided to stay with my optometrist in Berkeley and make that extra trip...This place may work for some people especially those who have the extra money on hand to blow on fancier frames and coatings etc but, I don't and my Optometrist in Berkeley gets that point... read more

I should have known that this place was wrong for me when they told me they only see patients with medi-cal (my daughter has this due to a disability) one day per month. In order to get an appt you have to call the Monday before the Wednesday this dr takes pity on the poor and disabled. I called at 9am 7 times and it went straight to voicemail. I left a message thinking that would get me a place in line. Nope. I called back just now to find out they don't listen to the messages until after the five spots are already booked. They listen to messages left prior to 9am but those don't count! Wish I had known that a month ago when I was told about this ridiculousness. She told me to try again the next time. Um no thanks I'll go elsewhere. read more

This place is great. Very professional and clean. My husband and daughter are also patients. They are great with kids and have a good selection of glasses. I've also dropped in twice to repair glasses and they were great, very fast and didn't charge me. read more

I have nothing but praise for Looking Glass Optometry. Both Dr. Cheung and Dr. Dong are outstanding in their care and professionalism. My friend convinced me to leave my former optometrist because of how expensive it was becoming. An emergency visit there was nearly $300, but when I needed to see be seen at LGO (because of a scratched cornea), it didn't cost my any more than the office visit co-pay. They happily used my insurance. Both doctors go out of their way for their patients. After my emergency eye surgery a couple of months ago, Dr. Cheung called me right away and helped me with the recovery. She even offered to change my prescription on my glasses for free! I would not let her because I want Looking Glass to be around for the rest of my life. I am so grateful to my friend for referring me. My entire family loves this office. read more

Dr. Cheng is a great doctor and wonderful person. She always takes the time to make sure she provides the best exam. I never feel rushed. In fact, she spends as much time as is needed to make sure your prescription is accurate. She also uses some very high-tech diagnostic equipment to examine your eyes. I always leave certain that my eyes are well taken care of. My wife and I are fortunate to have her as our doctor. read more

Dr Dong and Dr Cheng helped me with computer eye strain issues and helped me find a better type of contacts for my eye. They were able to fit me in for an appointment on short notice. They are extremely knowledgeable and professional. I would recommend them to everyone. The only reason I no longer visit them is that I moved out of the area. read more

Dr. Cheng is absolutely fantastic! She is very thorough and really takes the time to address any questions and concerns. Dr. Cheng is very knowledgable and friendly. I will recommend Looking Glass Optometry to all my family and friends! read more

I went to Looking glass optometry a couple of times now. Dr. Cheng is a good doctor. But I agree with the other reviewer about the pressure to buy glasses there. Also last time I went there, I had a bad experience with the office person. When I asked her to adjust my frame a little bit, she heated it a lot so that my lenses got scratches on them. It created a lot of discomfort and I had to buy new glasses (went to Costco) on the same day. The office manager told us that it wasn't their mistake. We asked to speak with the doctor, but Dr. Cheng never called us back. read more

The best optometrist around. She knows what she is doing, believe me. Grateful to have a great eye doctor local to where I live.

5 Stars. Great experience. The whole office was professional and very personable, without the pressure to buy. Costs were clear. They took my VSP. One of the best optometrist experiences ever. read more

Our family comes to this office for our exams. The staff is exceptional. Very friendly and helpful. Both doctors are great at what they do. read more

I've been going to Looking Glass Optometry for a couple of years now. I always feel welcome, comfortable and enjoy everyones up beat attitude. I always look forward to seeing Dr. Cheng. She is very professional and also a really nice person. Her front office staff is fun and always helpful. Overall it is always a great experience. read more

Frankly, 5 stars doesn't do Looking Glass and Dr. Dong justice. It would take a constellations of stars to adequately rate this Optometrist (Dr.Dong) and this practice. I arrived to the office very anxious, because of recent development of floaters and flashes, and was early for my appointment. They took me in early and were extremely cordial and professional, both Tracy and Stephanie. They made the process comfortable and their personalities aided in reducing my stress and anxiety. After completing a few tests and selecting a new glass frame I was greeted by Dr. Dong. He was sooooo nice and present, I really felt he had a handle on my situation and it helped me relax further, when I felt heard and understood. He's an incredibly gifted individual and seems extraordinarily bright. It was an remarkable experience. I arrived at this office with fears of going blind and left light hearted and excited about my next appointment. Hell if they served coffee I'd stop by each morning just for the sense of safety and security that office environment projects. Absolutely gets my highest praise and I'd recommend this office without hesitation to everyone in need of optometry. read more

I was very happy with the service of Looking Glass Optometry. I was actually quite blown away. I was afraid to go in because some other places had stuck their noses up at me. Not here. I was kindly greeted by Tracy and she explained the pricing and let me look around for a while on my own. She let me know she was close by if I had any questions about any of the frames. I did my own thing and looked around, which was great because I didn't feel pressured. While I was trying the glasses on that I picked out, Tracy went over to check my VSP coverage to get me all set up. The frames I chose did not come in the color I was hoping for and she found out they came in a lighter color that I wanted. This was too easy! She filled everything out and I was in and out in no time. After I picked up my glasses I felt like they were still a little loose and I went back and she adjusted them no problem and was so sweet the whole time! The service assured me that the glasses I chose were the right choice and I will definitely be coming back. I truly felt like they cared about me as a customer! AND I will refer anyone I know who needs glasses to Looking Glass Optometry! read more

Looking Glass Optometry is EXCELLENT! I had problems with my contact lenses and wasn't receiving the service that I need to find the proper fit for my contacts and was settling with mediocre vision. I lost a contact lens in February 2011, I made an appointment with Dr. Dong. That was the best decision I've ever made! Dr. Dong fitted me with a pair of "synergeyes" hybrid contact lenses. Gas permeable with a soft lens skirt. These are the absolute best contacts ever. I get the clarity of a gas permeable lens with the comfort of a soft lens. I've had several problems with my eyes, allergies, astigmatism, ect. Dr. Dong never gave up on trying to fix the problems that I was having, we went through several pairs of contacts to find the right fit. Today, September 13, 2011 he did it. I have a wonderful pair of lenses, no cloudiness, complete comfort and awesome vision. Dr. Dong has worked with me for 7-months until I had the proper lenses. I am amazed at the patience and service level that I have received from Dr. Dong, Laly and Shaun. They have all been so amazing and helpful. My previous Optometrist made me feel like I was bothering him after several pair of contacts were not working. Dr. Dong has been so helpful and has never made me feel like I was a "bother". He was determined to find the correct lenses and fit until I was satisfied. I 100% recommend Dr. Dong at "Looking Glass Optometry", by far the best service that I have ever received. You won't be disappointed, he's the BEST Optometrist that I have ever met and I have worn contact lenses for 35 years. You won't be disappointed!!! read more