Previous visit (Winter 2019) was 'tire kicking' the inventory at what was then a newly opened…read morefurniture store. This time we were hunting for hard to find size chairs to replace a pair of 25yo Baker brand chairs (yes, we are replacing not reupholstering them given the style just doesn't work for being comfy seating for me now even though a premium brand) for home office tv viewing and reading. This time we experienced this Basset store as possible buyers and in that view my original 4 star bumps up to 5 star experience. DESIGN PROFESSIONALS STAFF & GREAT CUSTOMER SERVICE: Although we gave it a good try thanks to the help of one of the designers, Jamie who has been in the design industry and knows her stuff as well as the Bassett inventory, we couldn't find the right fit of style and fabric combined. But we appreciated the bright large space with ample space to navigate around the items on display as well as the handy design center with fabric samples...custom carpet corner pieces too...and that we could take home large fabric 'memo samples' to look at in our space. The young owner-manager, Chance, models top notch customer care, also weighed in to answer a question that Jamie wanted his help to answer for me. And his looking out for customers was also so for all the store employees. THEIR NICHE & AUDIENCE: The Bassett brand is on the mid range, maybe lower mid range, in prices and for what it is the quality seems very good with customization available in some pieces for wood finishes, fabrics and cushion fills. Some pieces are bench made in the U.S. They offer custom dining table sizes sometimes only found in higher price brands. If you're in the market for furniture in the Treasure Valley, Basset is definitely worth the look and in particular if you're a CHF or RC Willey or Bungalow Home audience shopper I think you'll find options here that may be better quality in similar price points. STYLE OPTIONS: Borrowed from my first review - "From mid-century, to tailored casual, to transitional, to rustic, to modern, to traditional, there are styles for all tastes. Whether you're shopping for apartment or condominium, a whole house or one room in a home or looking for just one piece to finish off a room there are options here scaled to work in almost any space. Whether you're furnishing for hipster single or young couple or growing family or empty nesters or senior living, there seems to be something for everyone..." in this mid range price point. LOCATION: Convenient, just south of The Village, in the former Pier 1 store space, near Bed Bath and Beyond. PARKING: Lots of it in private lot. ACCESSIBILITY: ADA parking in lot. Store is fully accessible.

Absolutely fantastic store! Chance the manager and the…read morestaff were extremely helpful, patient and knowledgeable. They were not "salesy". I wasn't hounded or followed. I had always assumed Bassett was extremely expensive but I was pleasantly surprised! I have been to many of the high-end name stores in the treasure valley and their prices were two to three times the amount for the exact same furniture that Bassett sells. I wish I knew about them sooner! So far I've ordered six dining room chairs and a sectional and have plans to order a console, Ottoman and a coffee table from Bassett. I got to choose from a ton of custom fabrics...many of them performance and Crypton. Thanks Meridian Bassett crew!​

James was quick to return any messages. It was clear that he was excited with the project I…read morepresented and gave me great ideas. I mentioned I wanted the design to be as "green" as possible, and he had amazing tips and information. Meeting with James, was like spending time with an old friend..I hope to share ideas with him again. Time and money well spent!

Professional, efficient and lots of great ideas. I love that James also has knowledge about…read moresustainable and green designs (like having the painter use a zero V. O. C. paint for my interior). He has a passion for interior design and his passion is very evident. He was absolutely wonderful to work for and I'll be calling him again for my next design project.

Boise Rug Shop was recommended to me by Cynthia at RC Willey carpet dept. I had a runner custom…read moremade for my entry hall which is about 30' long from the front door to the living room. I had a 9' oriental wool runner and a 4' round matching area rug in front of the door as you enter and the runner centered in the middle of the hall. It was not enough to cover the rest of the entry way. We really needed another 9' runner to complete the hall leaving some hardwood floor in between the rugs. It would be impossible to find another matching oriental rug to match the existing ones so I had the runner custom made in the ivory color in the existing rugs. Now the problem was getting fringe sewn on each end of the new runner so it blended with the existing rugs. Boise Rug Shop to the rescue! Jeremy picked up the new runner and took it to his shop for "rug expert fixer" to sew on the fringe. The completed work is exactly what I wanted. Jeremy returned to rug and its' beautiful and the job was excellent. This is a small, local, family owned business and deserves our support. So many small businesses did not survived the Covid debacle but this one did and it is my belief that we should all support our local businesses. I couldn't be happier with the finished rug. It looks perfect.

I had a mid sized Persian Carpet from Tabriz and about a half a century old. It was the first…read morecarpet I ever bought and it needed reweaving along the edges as well as a cleaning. This company did an amazing job. The price was reasonable and the results impressed me so much I brought in a much larger and more valuable hand made rug from Isfahan. Again the result was amazing and the people I encountered were great. I cannot praise this business too highly!

It was great! Cutest. Very friendly help! Would go back. Cutest thing I have is from there!read more

The MOST beautiful furniture with the funnest designers. You have to come see it!! They also sell…read moreeverything off the floor which is a life saver

I have been shopping with Ethan Allen for over 10 years. The two main stores I used were corporate…read moreowned and in Scottsdale and Chandler Arizona. We moved to Boise last year and purchased about $7000 worth of furniture and this year about $3000 worth of art. We were not happy with two of the art pieces (which were about $700) and asked to return them. I was told I would be charged a 30% restocking fee and basically was advised by the designer "you should have used our free design services." We were told unceremoniously by the store manager they would not waive the $200 restocking fee regardless of how much we have spent at EA or planned to spend (had been looking at about $13k of additional purchases). What I have learned from this experience is a) don't purchase from this store as it is not corporately owned and you will not really receive a high level of customer service or grace. b) Stick to corporate stores like RH.com in Salt Lake, Utah or Pottery Barn (Boise) who do offer a high level of customer service. One of the reasons we shopped at EA was the excellent customer service we received in Arizona. The quality as some reviewers have discussed is not really any better than Pottery Barn particularly in their "wood" products. We purchased a 'teak' outdoor coffee table and two matching chairs (were going to buy the matching stools but will not be doing this now) and they are already 'chipping'. Good quality teak should not 'chip.' I agree with some of the reviews about poor customer service in store -- I found that up until you buy something the sales people in Boise are very attentive, after that good luck finding out when your product has arrived. Lead times for products are very long. I don't recommend purchasing from the Boise store. Unfortunately they just don't give you much leeway if you want to return something which is not the case at corporate stores. Let's face it sometimes you may think something will work in your home but it doesn't -- most stores allow returns with no penalty. RH is one store that excels at free returns even when it means shipping large items or picking them up. This experience with Ethan Allen Boise has unfortunately been strange and very negative -- the store/manager lost the sale of a $1500 (I cancelled a still in process piece after the debacle over the restocking fee) art piece and future purchases of $13k for a $200 restocking fee. I worry they may need the restocking fee more than the sale of furniture.

This review is about the Ethan Allen store but also is a 'fan letter' for talented interior…read moredesigner Val Hartl who is on staff there. Working with Val was as joy-filled an experience for professional interior design and home goods buying as we've had across the six cities we've lived in with eight homes among them where we worked with skilled independent interior designers. Rewarding for us too as Val guided our decisions for an update of our home office and in the process we discovered finishing touches of pillows and ottoman for our great room.  Also spirit lifting for us because Val made it easy and fun as she created design schemes to consider with options assembled for us to take home to look at in our spaces. The result is something that feels "...just like us only better..." in ways we could not have envisioned without her help.  Val's listening and communication skills are great as was her patience and good humor in dealing with a couple "at the end of their designer rope" by the time we walked in the showroom.  (In our defense, this was after dilly-dallying with an independent designer who across three months and several hundred dollars fee had delivered to us no usable result.)   It required only a couple of visits to the Ethan Allen design workroom in a week's time and with Val's creative guidance we had selections made and orders placed for area rug, chairs, upholstery fabrics, leather and even details, Val sees every detail, like finishing trims on custom pillows.   If I could still dance (we'll get back to this), I'd do a happy one.  FREE DESIGN SERVICE = PRICELESS:  Design service is free here and it is also priceless for homeowners to work with an experienced professional.  The drill at any Ethan Allen is when you walk in the person at the showroom desk will welcome you and if you don't have a designer appointment scheduled, they will call up a designer to offer as much or as little assistance as you want as you browse the store. You can call and schedule an appointment with Val, and we recommend it, but she assures us that all of her colleagues at the Boise store are great to work with if you walk in. (All have design bona fides. See Boise store page: https://www.ethanallen.com/en_US/store-details?StoreID=816&utm_campaign=google-my-business&utm_medium=organic&utm_source=google&utm_term=816 ) Ethan Allen corporate runs the web catalog main page and there is something they could improve. Fer shure. So a designer in store can also help provide insight that the web catalog cannot, not just for furnishings but also fabrics, area rugs, lighting and window coverings. BRAND / BUYING AUDIENCE:  Perched at the upside of mid-range or low side of up-range for price point with products for buyers across all ages and stages of home ownership from starting out to feathering family home nests to scaling down in empty nester mode and with styles from mid-Century to contemporary to transitional to classic. But Ethan Allen was not a brand we used much in other homes in cities where we lived and shopped furnishings in premium brands above this price point working with independent interior designers to make it easy to do given my limited mobility. (I have had multiple sclerosis since college days and umpteen decades later mobility and energy are both challenged and design professionals did the 'legwork', metaphorically and actually, to narrow down options.  There's the "if I could still dance..." tie in from opening.) Ethan Allen wasn't on their professional radar (the brand didn't offer incentives to 'the trade') and that means only occasionally was the brand on ours when buying on our own.  But limited access to quality furniture options in Boise led us to the Ethan Allen here in 2016 and the good product and customer care experience then led us back now. LOCAL STORE OWNERSHIP MAKES THE DIFFERENCE FOR CUSTOMER CARE:  This is one of very few Ethan Allen stores that are not corporate run but with local franchisee and the proof to customers of local ownership is sometimes in the pudding of problem resolution.  To share example from our 2016 experience when a handsome leather ottoman arrived with welt seaming problem the store offered apologies and immediately proposed the option of a leather tradesman fixing the seaming or having the item replaced.  We chose the latter and they let us use the original item while we waited on replacement to arrive.  Very nice. This kind of customer care supported by local ownership makes all the difference. If you have heard or read online of bad experiences with Ethan Allen service elsewhere, those are likely corporate run stores. Here local owner calls the shots. All good. ACCESSIBILITY: Accessible parking spaces alongside the building meet ADA standards. For the most part furniture in displays is spaced to maintain 36" clear as ADA requires - and is more comfortable for all shoppers. Loo is accessible. PARKING: Spacious, private lot, woohoo!

They sold me too much wood flooring and they wouldn't take it back!…read moreI'm stuck with almost two boxes of flooring that I have no use for! I'm not made out of money, okay! This was for a different business but I can't delete this review.

Mark and his crew do great work and the pricing is much better than the big box stores. They've…read morebeen around quite awhile and they know what they are doing.

Awesome spot to stop by and shop while in the Hyde Park area. So many cute things and good gifts in…read morethis store. It really reminded me of walking through Pier 1 when they were still around. The only part I'm sad about is they don't have a website I can shop! There were some really neat things in store I would definitely buy and have shipped because they wouldn't fit in my suitcase.

The cutest little store with a super sweet owner. They gift wrap with such beautiful detail. Always…read morean interesting browse and some really great finds!

What an improvement in the merchandising and customer service in this store under the new…read moreownership! Had I written a review based on my 2015 experience here you would have found me in the 1 star camp. I went back in today only because I was at another store nearby and figured "why not". I didn't know the ownership had changed here before I went in but it was evident from the moment I stepped inside that things had taken a turn for the better. I haven't purchased from them so this rating is simply reflecting my enthusiasm for the good changes here. The greeting was "welcome to the store" from across the room, as the friendly staff person approached, asked if we'd been in before and what brought us in today. She made suggestions on things we might look at and could answer the questions we had. The improved store layout allows ample space to browse through the vignettes in each of the rooms to be able to see everything. We noticed how well staged and sparkling clean were the displays now with more up to date look as compared to our eighteen months prior experience. They didn't have the kind of things we were searching for and we typically are looking for a higher quality and price point product line in case goods and upholstered furnishings. So in the mode of "it's not you, it's me", this isn't a store I'm likely to visit often. But having said "never again" after our 2015 experience with service and layout, I find myself recommending someone might go take a look here. Noting the negative reviews from in the time period leading up to mid 2016, both on this Yelp page and behind the Yelp filter, you might date sort and notice the reviews written more recently are good ones. Perhaps that's the new ownership influence being noticed. . If you go in, here are a couple of TIPS: a. If you're looking for large scale, mass produced art work they have some that is among the more interesting and "non mass produced looking" of any we've seen in the area at some of the best price points. We're not in the market but if you are...worth a check in! b. They have a modest assortment of some interesting looking, synthetic fiber area rugs hanging on a vertical display that makes them easy to see. They can order them in multiple sizes and the price point for the quality is darned good. We're not in the market but if you are...worth a check in! c. The furnishings in store displays are the tip of the iceberg for what they have available in catalogs and manufacturer references and the staff would be happy to help you select what you need and order for you. THIS N THAT: 1) PARKING: Private lot for this strip mall location: 2) ACCESSIBILITY: Much improved inside under this new owner who has ample floor space clearance in almost all displays to meet ADA minimums. Parking in the strip mall lot still fails to meet the minimums of Federal ADA law and Idaho Accessibility Building Code (both in place for 26 years) but that is the mall owner's issue, not this store owner's.

Amazing selection, excellent customer service, great quality furniture. We purchased a sectional…read moreand are very pleased with the purchase. It was a custom order, made in the USA and delivered back to us in 4 weeks. Awesome turnaround on delivery. They also gave references for a mover to deliver our sectional, which also had excellent service. We would highly recommend them and return for another furniture purchase.

We did a lot of shopping around for new carpet and flooring, and were referred to Great Floors by a…read morebusiness acquaintance. The sales staff were knowledgable and explained the pros and cons of different selections. We decided on carpet in the living room and bedrooms and vinyl plank flooring in the bathrooms. They were able to schedule installation within a reasonable time, and completed the job as scheduled. The installation looks great! I highly recommend Great Floors.

First the good, they have a large selection. The lady at the desk as you walk into the store was…read morevery kind and warm greeting us. That's it for the "good". Now for the "bad"...The salesman that came over was rude and dismissive. He did not give his name, but he was middle aged, bald and had a goatee. After a less than warm and helpful interaction with him, he left us on our own. Most of the displays didn't have pricing and no salesperson to answer our questions. We will not be going back. If you want a positive experience with no-pressure yet attentive salespeople, go to Idaho Flooring Solutions. That's where we're going'.