Had to give kudos to Jerod at the Black Rock Marina. We have had our boat here for years, and we…read moreare always greeted with a smile. They do a great job of prepping and helping with everything from moorage to cleaning your boat before you arrive. Great service.

We spent 5 days on a Luna Class boat from here. We had a great time on our vacation but there are…read moresome issues. First of all, everyone that we dealt with was super nice and very helpful. The man that did the safety talk about the boat and the tutorial was thorough and friendly. The man that boarded at the end of the trip to steer us in was friendly. The women that helped us off load were all terrific. We had no problems with the staff. We had a lot of fun on the lake and rivers. There's a map in the boat that is very helpful and you can map out your trip and decide where you want to go. Mechanically, the houseboat ran very well and we had no problems with any of the systems. My husband is an experienced boater but he felt it was easy to drive and we felt safe at all times. The air conditioner and generator worked well. There were parts of the boat that were in disrepair. Some lights didn't work, some lights didn't have covers. One toilet leaked. The horn on the boat didn't work. The fans in the rooms rattled loudly. Some doors didn't lock. There is an attached slide. We felt it was unsafe. One of our teenagers went down it and it landed him right off the side of the boat - much too close for comfort. We didn't let anyone else go down it. The beds are absolutely horrible. They are incredibly uncomfortable. You expect the rooms to be small, so that's okay. But, the beds are like sleeping on a board. The mattresses are thin - only a few inches and of very poor quality. The mattresses in the loft area (2 of them) are also thin and on the floor. Just mattresses - no bed. Of course, the loft areas are only about 4 feet tall - but still. There are 5 "beds" total. They are deemed as Queen size - but 3 of them are more doubles. The loft area mattresses are bigger. Also, the 3 beds that are in staterooms are extremely short. If you are more than 5'10" - these beds are too small for you. There is not enough room for people to sit in the seating area. There's one couch for three people. Other people have to sit in dining room chairs - no big deal but seating is seriously lacking considering it's supposed to be for 10 people. The website indicates that this boat has a Blu Ray. It does not! We spent $50 to rent Blu Ray movies for our trip to arrive and find out that it had a DVD player - NOT a Blu Ray. We complained at checkout and they said, "Oh, that's too bad..." Then they gave my husband two free glasses with their logo on them... Okay. (shrug) Speaking of the website - it's a mess. There's so much conflicting information on it that we didn't know what to believe. It tells you that you can't be there before 3 pm. They close at 7 pm. We planned our travel time from Seattle to arrive between those times. They started calling us at 4:30 to say we were late. They said they were expecting us AT 3 pm. We arrived at 5:30 and all of the people that do the boater education - that you have to do before you can take the boat out - had gone home so we had to stay in the dock the first night. It was fine with us, we didn't care - it gave us time to get settled. But, I think other people would be upset about this miscommunication. There are so many things on the website that are just so unclear and that are contradicted on other parts of the website. When we arrived back on our last day, they were in a mad rush to get us off the boat because people were waiting to get on - this was at 10:30 in the morning. Luckily, we were all ready with everything packed and ready to go - so just make sure you are ready to walk off the boat when you get back. Anyway, we made the best of things and we had a great time despite the failures of the boat and miscommunications of the company. We will definitely houseboat again - but we probably won't return here. We felt the customer service is lacking. We felt, for the price we paid, the boat was not up to standards we would expect as far as comfort and amenities.

This place was absolutely terrible! My fiancee and I had an appointment to meet with Ken at 10 AM…read more We were told that we could see the house boats and they would provide information for house rentals on the lake. When we got there the woman working upfront told us the boats were all at a different location 30 miles away, we asked why Ken would make an appointment if the boats weren't available to view, she replied "Why don't you ask him yourself?" she then walked in the back (we could hear them talking) and he said "As you can see I am busy cleaning the bathroom, get their name and ph# and I will contact them back or reschedule"... Really? you knew we were from Seattle and planned the trip over to collect information for our wedding. These guys are the worst! I hope this saves someone their Sunday.

We stayed in one of the Cabins for 2 nights (April 25-27) and found it to exceed expectations…read more Check-in and check-out were great; front desk personnel so nice and helpful. Awesome staff here. The cabin was clean and well appointed. It had a grill and fire pit outside, with parking for one car. Inside, has everything you need, and all appliances and fans functional. Nice thick curtains for privacy, or you can pull curtains back and open windows. The cabin had units for heat/AC but we did not need. Coffee pot but no filters, however, the store had everything we needed. The off-season price was perfect but not sure I'd stay during higher summer rates, considering you have to bring your own bedding and make beds etc... Overall, lovely stay!

Easy to access, helpful, clean boat. Ran well, was a little slow but good size and spacious…read more Customer service was good.

Excellent marina. Kramers are so nice, courteous & professional. We've been thankful to have our…read moreboat at Kramer's for many years.

Great lake. Family owned and operated. Very attentive with questions i had about the boat and…read moreplaces to visit on the lake. Will definitely be back

We have rented one of Gary and Trinette's boats every year…read more We also rented from Kevin, another of their family members who had boats out in Hope. This family has always taken care of us and our guests. We rent the pontoon boats and they are always clean, filled up, and everything in working order. Respect their equipment, stay away from sand bars and keep an eye out for the occasional flotsam, and enjoy a great time!

The Coeur d'Alene boardwalk is gorgeous, particularly on bright sunny days, like the one that…read moregreeted us during our stay. but the best part about it is the bar, and being able to grab a drink and walk around the area!

Longest board walk and really neat to walk around. There is a middle spot that you can relax at…read morebenches and a spot above the boat exit that has a nice higher view for photos.

DO NOT RENT FROM HERE! The old lady is a cranky unprofessional! She rented us a Broken old boat,…read morethe speedometer and gas gauge was not working! I came back and asked for compensation and her reply was...I had 10K put into repairs and new propeller no one else complained last 5 days. I said I dont care about the last 5 days...Im telling you it is not working. She legit walked away. I was calmly speaking to her and just walked away. When I originally walked up and asked where to check in to a stranger, he said right there and good luck! The gas attendant at the marina said he had 5 other boat rentals complain about this old lady. Not a good experience at all.

We stayed at the queen suite at the Blue Diamond Marina for a long weekend, and it was fabulous!…read more The owner Carolyn has an eye for detail - the suite was lovely, modern with scenic decorations, with several extra amenities I hadn't expected - even something as simple as a second suitcase stand -- how obvious but never have I had that before. The kitchen had a full refrigerator and was even stocked with spices. The view from the suite is panoramic and breathtaking. You get a whole semi-circle of windows facing the lake and marina, and it's fun to watch the boats come and go. One day we rented a small boat and it was nearly new, in immaculate condition. The grounds are beautiful with many many flowers everywhere, and rope lights around the grounds at night. We also enjoyed riding the local dirt roads on our bikes - very scenic rides available. The bed was luxuriously soft, so if you need a firm mattress, just do what we did and bring a camping mattress just in case - plenty of room to spread that out if needed.

I wouldn't rent "Sugar Baby". It needs lots of maintenance and TLC…read more There many little things that were irritating. Door shelves in the refrigerators (both) broken any weight and they fall off. Generator broken so there was a portable! LOUD! Couldn't run it for more than 1 hour. Battery system is terrible has to have the generator on. Air didn't work. Dripping water. Just a lot of things that were bothersome. Bring your own pillows. I think light sleeping bags would be a better option than sheets, most the beds are against a wall making it hard to put together. There wasn't any deck chairs. Bar stools were stupid the seat was has high as the bar or 2" lower not enough to get your legs under. No cushions around to sit on the deck. Ceiling ready in kitchen by the air conditioner ready to drop & leaking. Hot tub loud popping sound we were scare it was going to blow up. Propane smell. From a distance it looks awesome. We had four fun aside the inconveniences.

Was at Kettle Falls marina to use the pump-out facility. The people at the marina said there is no…read morecharge (as it should be), but they deceive you. They don't provide you with any adapters in order to pump-out !! You must purchase one. No other marina on lake Roosevelt has this issue. No marina I have EVER been to has had this issue.

We rented a deck boat for 5 days. The staff could not have been more friendly, helpful and…read moreaccommodating. The boat had plenty of space for 8 people and a mini dachshund, was well appointed and ran great. We would go out of our way to rent from Martina again.

Great day on the lake thanks to A Day On The Lake! Rented a WaveRunner for 2 hours in the morning…read moreand a boat for 4 hours in the afternoon. All the staff were friendly and helpful. The two guys who worked to get our craft ready and walk us through the basics really did a great job. The equipment was in top condition, clean, and ran perfectly. We'd definitely rent from them again.

Rudest customer service I've ever been in contact with. had issues with billing, had to call 2x…read moreand email to finally get any response. Then was yelled at on the phone instead of calmly resolving the issue. Would never rent from again.

Rented a Moomba boat from the Marina the last 3 years. I called to reserve the boat this year and…read morethe person sent me the invoice. The invoice was approximately $288 which was close to the same I paid the previous year. A few weeks later I got my credit card charge and it was charged $288 twice. I called the marina and was told there is new ownership and that prices have approximately doubled, the invoice I was given was my reservation deposit of half. The new Marina owners also charged me for the use of the tube without telling me there was a charge for it. Previous years of renting the boat the tube was free. I was also charged a $16 processing fee that I was not told about ahead of time. Manager told me it was her word verses mine. Feel very deceived by new ownership.