Great experience. Walked up and rented 2 kayaks. In the water within 5 minutes and Milo was very…read morehelpful as we were not familiar with the area. Beautiful coves to explore with lots of wildlife and safe paddling.

We had a wonderful (and safe) day on the water. Unfortunately, our positive experience ended the…read moremoment we returned the boat. After renting multiple days with KJ, one interaction on 9/1 at ~3:30 PM was convinced us to take our business elsewhere. Upon docking, an associate confronted us with accusations that my husband had been "cutting through swimming zones" and "cutting people off." Not only were these claims untrue, but they were presented as fact with no specifics to support them other than receiving the call at the time we reached the no wake zone. At one point the story was "I got calls," and moments later it became "I got a call at the time you entered the wake zone." Which is it? When pressed for details (where, who, when), none were offered, just a shrug and the remark that he only gets "two calls a year," and apparently we're half of them. To make matters worse, we were told the supposed "cutting off" occurred as we entered the no wake zone. That means speeds were five miles per hour or less. How, exactly, do you cut someone off when everyone is crawling along at idle speed in the same general direction? The claim defies common sense, and yet it was repeated back to us as though it were unquestionable fact. The problem wasn't that a call was mentioned; it was the condescending delivery. Telling someone to "learn the rules" and "take an online course" is not only unnecessary, it's insulting. My husband is a cautious, defensive driver with experience across lakes and oceans. He said he had not driven a boat in a while - a while for us means last year. Again, no clarification requested from the Associate - just launched into a very confusing lecture. During our day on Lake Coeur d'Alene, we passed multiple police boats without incident, not to mention receiving nothing but waves and smiles from other boaters. Hardly the picture of reckless behavior. Had the associate framed the issue as a question, "We received a report you may have gone near a swim zone, what happened today?" we would have been happy to clear it up. Instead, it was delivered as an unverified accusation, shifting story included, wrapped in condescension. I asked for a management callback to try and resolve directly with KJ, same associate called me back. I respectfully stated facts, sharing my husband's history with boats, and that I felt he should have approached it differently. I did not ask for a refund, compensation, or anything - I just wanted to chat about the interaction and why it was inappropriate. His official response? "Your feedback is noted *end call*". My husband and I will not do business here again, and since management didn't seem to wish to discuss this interaction I will be "noting" my feedback here on Yelp!

OMG Best ever 1…read more Boats are awesome 2. Service is awesome 3. The ladies we got served by are amazing wish I had gotten their names 4. Lake is huge to take the boat on lots of coves and everything which is saucesome!! 5. And the list goes on definitely renting from these guys again and gas lasts a long time which is awesome and they have intertubes on the back and your allowed to take food and drink on 5A. The list goes on and doing it again

On May 28th, 2023 I made a reservation for a "Fun" Ship for August 11th 1/2 day from 2-6pm. When I…read morereceived a confirmation two days before our reservation, it showed that we had a morning confirmation (which was incorrect). I called them right away to sort this out and was told that they input our reservation incorrectly and that they do not have any boats available for the afternoon. Due to it being a mistake on their end, they offered to give us a discount if we reserve a boat for another day or morning. Unfortunately, we were unable to make that work due to other reservations we had the next day and then were heading home the next day after that. All of us, four adults and 6 kids, were really looking forward to boating on Coeur d'Alene lake. The other family we were with had also made arrangements to change campgrounds so we could be close to the boat dock. Moving a RV for one night isn't ideal, especially now that we don't have a boat. CD Boat Rentals didn't help us find another boat and, of course, every other boat rental I called that day was already booked. This was a huge disappointment to our trip and I would not recommend this company to anyone.

Chris in the service department was a great resource and a pleasure to work with regarding the…read moreinitial and summerize service of our Duckworth. I wasn't able to pick the boat up immediately after service and Chris was very accommodating. Additionally, our tech, Jesse, did an outstanding job going through all the issues. Very pleased with Tobler and the people who took care of us. Thanks, Chris and Jesse!

WOW! WHAT A TURN AROUND! If you look back at 5/13/25 I left a 5 Star review on Google after buying…read moremy boat. Evan and Kip are amazing. Could not say enough great things about them. But their service department... ...the absolute worst. Not only did they lie directly to me about when they could get my new boat repaired, they lied about working on it for an entire week (looking at you Cessna). And when I was finally passed up to Josh,their service manager, I learned this was actually a top down issue. He said, & I quote, " I'm not going to apologize for my employee lying to you. You would have received that kind of service (being lied to) from any local shop." The only thing I could think is this guy must be some kind of DEI hire.... Moral of the story, take your boat ANYWHERE else. Hopes and prayers that Josh gets the therapy he needs to start caring about Tobler's service department customers again.

My boating experience with Vince Zimmer goes back to the mid-70s when he was located in Lincoln…read moreHeights. He sold and raced Nacra catamarans. Our 18' Hobie Cat at Sports Creel was no match for his Nacras. Vince owned Alpine Haus, one of Spokane's elite ski shops. Boats came later at the present location after he sold the ski business. His enthusiasm and attention to detail followed him into the boat biz. Vince made friends with every boat he sold. That continues to this day.

Rick, Vince, and the staff are awesome. They are polite, friendly, professional, knowledgeable,…read moreand fair priced. So glad I found this place. I recommend Alpine Haus Marina, Paul Nelson

Wonderful, fair and easy to deal with start to finish. I will be back and recommend them for sureread more

Terrible experience with this company! After spending over $25,000.00 in extensive repairs to our…read more31ft boat, we got our boat back and the windlass (electronic anchor system), and fresh water system no longer worked. They forgot to re-connect the main power line to the windlass which I found and fixed myself. Then we were told we needed a new fresh water pump. I took another look myself. In fact they had knocked the main water inlet fitting loose which caused an air lock in the pump. I fixed that myself too by purging the system. We don't need a new pump! We were never provided with an original work order estimate. After all the work was done we received a difficult to read report which was sparsely itemized. We had to return the boat so many times, it was embarassing! One of the original things they were supposed to fix and never did was oil in the bilge. We still have oil in the bilge! I had asked the owner if he would meet with my wife and me. He ignored our request for two weeks. Finally, he had someone from the office call to tell us that they were not going work on our boat any more! There is much much more to this story! We cannot recommend this company!

We were happy for the chance to book a dinner cruise at the spur of the moment. They take you…read morearound the lake for about two hours. The captain, who was very congenial, explains the sites along the way and some history of the area and the lake. We learned a lot! Our cruise was probably less than half booked. There was plenty of food and everything tasted good. The staff on hand was friendly and competent. The dock is easy to find. Parking was ample, although paid. My spouse had a delicious huckleberry lemonade. I had an (overpriced) glass of wine. They did promise more than one dessert (I think?) and only had one. I felt sorry for anyone who didn't like chocolate cuz that's what it was. Surprisingly nice bathrooms for onboard a small boat. Lovely views. Very pleasant overall with nice music playing as well.

Had a fantastic time on the Band cruise with Fleetwood Mac tribute band. Worth checking it out…read more Only down side all tables and chairs were taken early but managed to get a seat.

The Coeur d'Alene boardwalk is gorgeous, particularly on bright sunny days, like the one that…read moregreeted us during our stay. but the best part about it is the bar, and being able to grab a drink and walk around the area!

Longest board walk and really neat to walk around. There is a middle spot that you can relax at…read morebenches and a spot above the boat exit that has a nice higher view for photos.

The team at NW Boat & RV are easy to work with. Very responsive, no pressure and on time…read more They took the time to walk me through a new purchased trailer and had it ready to go when they said it would be. Great team.

I rented an RV from Northwest Recreational on July 13th 2021. As it was very warm day, we used the…read moregenerator to operate the roof top air conditioning. The generator quit and would not restart 45 minutes into the trip. A call to the NW Recreational and Cruise America yielded no help unless we journeyed to a repair place the following day hours away from where we were located in the Idaho Panhandle. In addition, the unit was not clean, in extremely poor condition and maintenance. The toilet smelled horrible and was almost not useable. The lack of a generator prevented the remote camping we intended for our week of rental. While driving, the front end vibrated and the windshield wipers were worthless when we encountered rain. Further, the refrigerator froze everything and ruined some of our food. Northwest Recreational was not helpful with our problems whatsoever. They pointed the finger at Cruise America and Cruise America pointed the finger at Northwest Recreational. With no resolution on our issues from either party's part, we are left with disputing the rental charges thru our bankcard. On our day of returning the unit, we were charged two additional small amounts that Northwest Recreational had not clue what the charges were for and said they could not reverse the charges. Bizarre, yes. Northwest Recreational is extremely difficult to deal with. I would highly recommend not doing business with Northwest Recreational.