I contacted Either Ore about having a custom piece built based upon a retired necklace I found…read moreonline that can no longer be purchased. It took a few weeks but I was given a proper quote and explained the process which all seems very professional to me and prices were fair and in line with other quotes I had gotten at the same time since I reached out to a few jewelers. I've attended one of their piercing parties and bought some beautiful jewelry to go with a second hole I had wanted for a while. It was a fun experience at their partner location for the event, The Parlor Room. They're right across the parking lot from Whiskey River Tattoo and usually have a piercer from there attend and you can go there for piercing care and advise if you have issues so it's nice they're so close. I stopped in the store for the first time last week while in Red Mill and, although it's small, they had a lot of beautiful and quality diamond and gold jewelry on one side and some cheaper options on the other side. I was greeted by a friendly sales associate and spoke to her for a while.

Visiting on vacation. I wanted a nice piece of jewlery to…read moreremember the trip. Drove across town (since they make you think they are in Va beach but actually in a suburb). Get there, make a selection and was about ready to pay. The lady then starts this game of having to look up the prices (she got it out of a locked cabinet). Regardless, you had it tagged a different price and should honor it. I walked out and didn't purchase anything. I thought it was very shady! I will NEVER go back! Extremely rude!

I needed my Seiko watch band installed and I was in and out in five minutes. I had the band and new…read morepins, but it was still nice to have them installed. I recommend getting these folks to help you.

Best family owned business around Churchland, wonderful staff, friendly and honest, service is…read moregreat, my repair was awesome and I got it back in what I call record time! I can't say enough about this store, it is the only store I can get to change watch batteries for me and they do ALL watches. I had my friend go there to get his ring removed it was stuck and they cut it off free of charge as a courtesy to a new customer. That's how you business is supposed to be done. Great store great experience I am going back for all my jewelry needs.

I went into Madison Jewelers to have a cremation necklace permanently sealed. My mom passed away a…read morecouple of months ago, so this piece, which contains her ashes, is incredibly important to me. I was honestly nervous even leaving it with anyone. When I walked in, I was greeted by two sweet dogs, a Frenchie and a lab, and Olivia (the human lol). I showed Olivia the necklace and explained that I wanted it permanently closed. She handled it so gently and let me know she needed to show it to the head jeweler to discuss pricing. About five minutes later, she came back with the necklace perfectly sealed. The work was flawless. No sloppy welding marks, no visible damage, and no difference in the bar at all. Just precision and care. Then she told me there would be no charge. I honestly had to rush out before I started crying in the middle of the store. Olivia, thank you. You have no idea how much your kindness meant to me today or how much comfort you gave me in helping preserve my mother's memory. I won't forget it. My sister and nephew have the same necklace, and I'll absolutely be recommending Madison Jewelers to them so they can have theirs permanently sealed as well.

I brought in a 1.20 carat oval diamond engagement ring with full GIA certification (J color, SI2…read moreclarity, excellent polish) along with all original paperwork from Diamonds Direct. I was upfront that I wanted to trade it in toward a new ring for my fiancée and even mentioned I had a 1 kg silver bar to bundle. They offered me $500 for the entire ring. When I pushed back (politely at first), they blamed the J color and some inclusions -- the same stone that was good enough for a $5,860 retail appraisal just a few years ago. $500 is not even close to fair market value for a certified 1.20ct natural diamond in a 14k two-tone setting. I walked away immediately. I understand businesses need margin, but this felt like a pure lowball tactic. If you're thinking of selling or trading jewelry here, be prepared to get insulted on value. The selection in the store looked decent, but after this experience I won't be back and can't recommend them for buying or selling.

March 4 2023 Back in December 2022, I contacted this jewelry store specifically to order a designer…read morering by Steven Douglas, who is my favorite designer. Long Jewelers was very prompt in providing a quote which I appreciated. I was interested in the cherub angel ring, which is actually discontinued now, but Steven Douglas himself created my ring from his archives. I was pleased with Haley at the jewelry store who I worked with via email. The ring took a little bit over six weeks to create due to the Garnet needing to be sourced. It was well worth the wait and even more beautiful than I could have imagined. An appraisal was even provided. I have been wanting this ring for probably 15 years. Over the years, I've noticed it's becoming harder and harder to find, so this was the year I decided to splurge. This particular ring is available in sterling, silver, and also solid gold with the heart being solid gold as well. What made me fall in love with this ring is the contrast of the white gold crown with diamonds and also the beautiful deep cabochon Garnet heart that really makes the ring so special and unforgettable. I thank everyone at Long jewelers who assisted in obtaining this gorgeous ring for me and also, I will tell you that I quoted this ring from several jewelry stores and Long Jewelers - Virginia beat everyone else's price.The ring is by no means inexpensive, so it pays to shop around, and there are only so many Steven Douglas dealers who can provide this beautiful ring.

Excellent service. Extremely fine collection of jewelry. Always excited and pleased with selection.read more

Long Jewelers at the Bay is by far the premier jeweler in Hampton Roads. This is not to be confused…read morewith the Long Jewelers with a different Web Site on Virginia Beach Boulevard. They previously were associated. But the different Websites & commercials run on Hulu by the VB Boulevard store leads me to believe that they're now separate businesses. Jim is our longtime contact at the business. He's made fantastic recommendations over the years, that were tailored to my taste. When my late husband decided to upgrade my engagement & wedding ring we chose beautiful diamonds with Jim's assistance. The ring was purposefully left without the center stone. Jim then brought out a choice of fine diamonds of different shapes & sizes. I was able to choose the one that fit my taste & finger/hand shape, I couldn't have been happier with the final product. One benefit of choosing fine diamonds is that their value only increases over time. And you can be certain that you're receiving quality stones at Long Jewelers by the Bay. I would never have the same faith in a Jeweler as I do with Jim. Cleanings are complementary if you just stop in. I need to check on appraisals since their judgement is impeccable. My husband had custom pieces made for me from old silver or gold pieces. They repaired my aged sorority pin. They can be counted on for everything. Long Jewelry by the Bay is the best of the best! They'll always have my business.

My buddy Jim is an awesome Jeweler! He turned our hodge podge of gold and diamonds that were the…read moreonly things to survive our house fire into a stunning wedding ring for the love of my life. If you want something amazing to cherish now and pass down as an heirloom, go to Long Jewefirst, Jim can turn your dream into reality!

I have several pieces of jewelry from Jenstones - including a ring, two necklaces and earrings -…read moreand love them all! Whenever I wear them I get compliments all the time. Each piece is truly unique and seem to be made of great quality materials. I'm not sure where they finds such beautiful stones - especially the Seaglass - but glad they do. The customer service is excellent, they really care that you find the piece that is right for you and you are happy with your purchase. I'll be checking back often especially with the holiday season coming up!

She is amazing!!!! Does great work very friendly and fair price. I definitely recommend and I will…read morebe going back in a few years to design a new ring.

from now you will be my official place for adjust or repair any watch or jewelery…read more she is fast and reliable with plenty experience my wife love dawn thanks for be soo courteous and kind the world needs more people like you.

We stopped by this beautiful store because it caught my eye walking by. They had several different…read morecrystals, bracelets, necklaces, evil eye decor, singing bowls, and more. The store is very open and set up very neatly. There was a lot to look at. The huge crystals were sparkly and very pretty. If I could have brought all of them I would've. The prices were kind of high to me on some items though. Everything seemed like good quality though. It seemed to be a better deal if you brought 3 items. It would save you money. The necklaces were $18.99 but $45 if you got 3. Some rings were $9.99 but $25 for 3. My favorite items were the wonderful singing bowls. There were several options, and the wands were out so you could actually try them. Which I thought was great! The sound of them grounded me and took my stress away. Very nice!! We weren't greeted by anyone when we walked in. There was a girl walking around, she did answer my question about a price. But as beautiful as everything was, customer service wasn't their best quality. I sincerely like this store and will definitely be back.

This store has so many beautiful items. The prices range from a few dollars to a few hundred…read moredollars okay. But the stones and crystals, well I'm going to just say majority of the things in the store are worth the price. The service was great the employees were really nice and helpful, we will absolutely be back.