It is often observed that public commentary, particularly on social media, trends towards the negative. Therefore, I want to take this opportunity to provide a positive and professional assessment of Lordon Management, which has served our community for over 23 years. As a former member of HOA Board using Lordon Mgmt., I have had visibility into their operations and can confidently affirm their high standards. * Exceptional Track Record: Their long tenure with our HOA as well as their 60 years in the Property Mgmt realm, speaks to their reliability. Review of HOA monthly reports provided by Lordon confirms their strong operational and financial management. * Highly Responsive & Professional: Lordon Management consistently demonstrates remarkable responsiveness and professionalism, even when dealing with unusually demanding or contentious homeowner issues. * Complex Management Expertise: They expertly navigate the demanding environment of HOA management, which includes mediating neighbor disputes, securing and managing essential contracts (e.g., landscaping, security), and maintaining crucial financial stability (e.g., managing soaring insurance and vendor costs). Their role requires considerable skill in balancing the Board's strategic direction with the practical, often challenging, concerns of the community. The sheer volume of complex, high-stress issues that a management company handles--from major capital expenses to acting as a community mediator--is often underestimated by homeowners. Lordon Management consistently executes these duties with an admirable level of skill and composure. Homeowners should be encouraged to handle personal or minor concerns directly, involving the management company or Board only for matters that genuinely require formal HOA action, thereby enabling the management team to focus their expertise on critical community operations. read more

Worse management ever they have a bad customer service and rude attitude don't use this company

Lordon has filed for Chapter 11 Bankruptcy!!! They owe $15 MILLION. Watch where your money is going if your HOA is "managed" by Lordon --- unfortunately mine is because no decent company is willing to work with our awful toxic HOA board (especially the president). Spreading the word near and wide in case other HOA boards also haven't notified the homeowners (got no notice from Lordon or my own HOA). https://www.theacorn.com/articles/key-hoa-management-company-files-chapter-11-bankruptcy/ Also, Karissa does not respond to calls or emails, which of course also means that she doesn't enforce any rules, but she will however make up rules in order to attempt to fine anyone not tight with the board, skulking outside their homes at all hours and taking photos over their fence. Disgusting company and awful individual property manager who doesn't do her job. Allowed my entire front landscaping area to die within weeks of taking over for the previous HOA, and she has refused to replant anything despite the fact that I pay the same HOA fees as everyone else here. Everything is a huge fight with Karissa, never seems to do the right thing. Unfortunately my HOA is scraping the bottom of the barrel due to certain members of the HOA board whose behavior has prevented us from being managed by good or even decent companies.) read more

I want to acknowledge how much Alison's dedication and effort matters -- even when it may NOT come with validation as much of her work is behind the scenes so to speak. She seems to support our HOA president, which is huge, as that position requires & deserves the quality support Alison gives! Our president and Alison are a great team! Our community is lucky to have them both! The kind of leadership Alison embodies allows for consistent change and models compassion, as well as accountability! She is great at validating the concerns of others and it is impossible to tell what her personal views are. She ALWAYS tries her best to put forth a solution and to mediate any issues within a timely manner. I so appreciate, that she goes above and beyond her job description. She puts in SO MUCH effort into something that has lasting meaning, even if the appreciation or outcome isn't always immediate. I appreciate her integrity and accountability, as those are not skills everyone has or wants to work on! read more

Would give a rating of minus 1 if possible Terrible customer service. Their Billing and Accounting dept is a major Joke

Lordon is a very well run property management company who manages the HOA community I live in. Our property manager Stephaney is smart, quick to respond, and knows how to deal with difficult home owners and situations in a highly professional manner. Her assistant D'Ondra is equally smart, handles issues quickly, and is always pleasant to speak with. As a property owner I never had to deal with anyone at Lordon as we never had a reason to call them, but being on the HOA Board, I am involved and am kept up to date with the day to day operations of our community. Lordon's VP Donalea is beyond phenomenal and even with overseeing such a large company which has been in operation for over 60 years, she will ALWAYS make time to speak with anyone on our board or even the community members. She is highly intelligent and will come up with great solutions to any issues we may encounter and will implement any changes we need quickly. I really don't think she ever sleeps! With Donalea at the helm to guide the company, we never have to worry about any problems as she can handle anything. read more

Despite our attempts to email and call the HOA management, we have not heard from anyone. We requested to be added to the HOA email list to keep informed about meetings, but that hasn't happened either. I have noticed the community gathering by the pool, but as a parent with small children, I need to prepare in advance for these meetings. It would be helpful to know when the next meeting is scheduled so I can make the necessary arrangements and participate in the community. read more

Beware of Lordon Management. When our association sent a certified letter of termination to both the local and corporate offices, they refused the letter like some deadbeat dad trying to avoid child support. Do not go near this company. We conducted an owner survey and all 60 respondents said that they were not satisfied with Lordon. https://www.surveymonkey.com/stories/SM-i46sORXc7RgZBfp6Pi_2B7fQ_3D_3D/ read more

Shelby Skinner has to be the worst representative hands down. Never answers any calls, emails, and very unhelpful. She seems like she hates her job and I'm confused as to why she is even allowed to hold her position. Lordon management needs better management it's actually so sad. If you're considering Lordon management please don't might as well not have a management company. A chimpanzee would do a better job than Lordon does. read more

Should have been fired years ago. Over the years our HOA has had so many issues with Lordon that it spans from lack of care for concerns with actual issues with my property I have asked to be addressed to the financial concerns that are dismissed within our HOA. This is the main focus of a management company so why they are still employed by our HOA is because they serve the Board in ways that are not really aligned in the best interests of the members....but of the particular Board members that they help put in place or keep in place. Those board members in return help keep Lordon employed which is very financially beneficial for them. End of story. read more

Worst management company I've ever come across. Do not care about residents, poorly managed. Never gets back to you only If it's something they need. If you see Lordon Management company run. The worst yet, they contracted our roofs to be done during the summer with roofers who had our ac units turned off the entire time of 3 weeks even if they weren't actively working on the roof, In 100 degree weather!! (This has to be against the law) And of course since communication is not a thing with this management company they gave tenants a week's notice about construction. There are other roofers out there that don't need to cut your AC for three weeks to work. So now we must suffer along with our pets. Also, They haven't been here consistently. So a job that should take a week will be extended. I'm ready to sell my unit to get out of here because this place will not thrive with this company onboard. Not sure why the board continues to use them. If it was up to me and many residents they would be gone. No one is happy with your services Lordon. read more

NO STARS for this company is more appropriate. They are the WORST. It takes AGES of begging to get ANYTHING done, no matter how small. Now, in August, in the midst of one of the hottest Summers on record, they are doing roof work in our condo complex in and are forcing us to TURN OFF our A/C 24/7 for THREE WEEKS! I also found out they are using a subpar roofing company on top of it all that only has three stars here. This roofing company refuses to respond to our inquiries. The whole thing on both ends is very unprofessional. Lordon just does not care about our rights, our health and comfort or that of our pets and electronic equipment, which is used for work. They have a very poor attitude and say they are not responsible, but we'll see about that. NO ONE in our complex likes them or thinks they are doing a good job. What's really funny and kind of pathetic is that they tried to do damage control and had their employees post a b.s. five star review. It appears among the 97 photos of how horrible their "management" really is on their other review page here on Yelp. This does not fool anyone and only makes them look worse. This company simply cannot be recommended. read more

I have been working with Lordon for some years and was surprised to see some of the negative reviews. Their managers are attentive, caring and always looking out for the communities that they manage. I would recommend them if you're looking for a management company for your association. read more

Still the same issue..Dog poop stations full to capacity for weeks and months. Now adding that the water seems to be turned off and everything is turning brown around the property's lands read more

Lordon Management - Unfortunately Donolea, the issue is still not taken care of. Both recipients full to capacity with excrement for weeks - Property Management Near Me - Westlake Village, California

Donalea, thanks for your response. Please note that the contractors hired by the HOA to repair leaks are the source of my comment regarding roofs being done incorrectly (grading, etc). They are the professionals and I believe them. The pictures of the laundry room speak for itself; years of neglect and no effective response to the concern. I have been checking the HOA meeting agendas and have seen nothing related to the laundry machine replacements you mentioned. If what you say is true, it's about time. The lack of accountability by both Lordon (reflected in your response to my review) and the HOA is disappointing and unfortunately expected. read more

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The worst organization on this planet!! I have never seen anything like it. They increased our HOA fees with the understanding that they were going to improving our balconies, doors and driveways. Drive/ alleys were replaced last year( a nightmare) and now nothing. I have been calling, emailing, etc. since March about my deteriorating front door. They continually don't answer emails and phone calls. They don't give answers and now it's the holidays and my door looks like a tenement. Peeling, denting and a hole. I've sent pictures several times.. NOTHING . I'm checking into legal recourse. Not much else left to do! read more

I really need to figure out where to start. Lordon Management company is to property management what Oreos are to a diet. In my wife's native language, no bueno!! I see the owner is responding to your reviews, I assure you, they are as hollow as the company itself. Donalea, really? You're the owner? Maybe get off Yelp and work on hiring and training some employees that actually care, know-how, and want to do their job. Your company is a joke and that's being nice. Seriously, it's some kind of gift or talent you possess to be this bad. I have yet to see Lordon have any follow-through with anything of relevance. The service is bad enough I often wonder if I I'm being "punked" or if I'm staring in an episode of Jackass. All I know the service is awful enough for me to take the time to share on a social media platform. If I can protect one person or company from certain pain and frustration using this facade of a management company, Lordon, then my work is complete. I can't save myself at this point as my HOA uses them, although I hope my effort to report will save others. When I think of Lordon this is what I think: Ineffecent, non-responsive, incompetent, zero customer service, poorly operated and managed, weak or no leadership, frustrating, and overall severely disappointing. I think you'll be able to see the kind of service or not service from my email response. At least they are consistent. Cheryl, Conejo called me this evening asking for a time to pick up the machines that still remain in our bathroom today. He informed me that they couldn't locate the origin of the leak because they couldn't access the upstairs unit as the tenets were not responsive. This is an issue. Did anyone call the actual owner of the unit? Did anyone post a notice to inform the tenets that Lordon or Canejo needed access to the unit? This is the second year in a row that we have lost our bathroom for more than a month. Not acceptable, especially with the communication or lack thereof. I had to hear about the challenges with our neighbor from Conejo, in fact, besides your hollow promise of daily updates, I received my current information from Conejo. Do I pay 415 dollars a month to Canejo for HOA services? At this point I would just like to know when the following is going to take place: 1) Find the leak? That would have been a great idea during the three weeks of rain we had. Instead, you spent time trying to get into our neighbors to locate the leak. Why? To save a few dollars from opening up my drywall where the leak was actually happening? The drywall should have been opened to locate the entrance of the leak, find the origin of the leak, and patch it. We all know it was coming from the rain, not the neighbor's bathroom. Guess what, now it's going to be the same process. The patch will happen, the rain will come and the leak will return. Great plan! Let's make it three years in a row!! Please let me know how you plan to find and fix the leak without rain or opening up the drywall. 2) Patch the drywall and paint. This only took two and a half months last year and we had to fight to have it done!! Let's see if we can break that record!! Please let us know who and when. Date and time - 3) Please help me understand why we are not communicated with on a regular basis during this process. This was the case last year too? I'm I missing something? Are there two different tiers for the homeowners association? We work hard, pay our dues and get shit service in return. We are expected to live for months with an incomplete bathroom and somehow feel good about it. Almost zero communication, (unless initiated by the homeowner) poor follow-through, and a real display of total incompetency. Please share the contact information of the President of the board of Westpark and your supervisor and their supervisor. very unsatisfied customers/clients. read more

They ignore phone calls and voicemails or respond in a few business days. I gave my name and number to be programmed into the directory, and every person I spoke to said I can be called from the callbox using a different code. And none of those codes work! 2 months later and I still don't know if they even set me up for the directiry. Something so simple yet wastes so much time! read more

My family owned a condo in Agoura for over 40 years , thank God we just sold it. The HOA fees are atrocious, $450 for what?!? They don't do anything, I called for my vinyl fence to be repaired over a year ago and they said they would put me on a list, what a list lol. The landscaping is a joke, I really have no idea what these guys were doing. The pool was awful, bathroom's disgusting. Oh and the laundry rooms were gross, I cleaned it myself, my clothes got ruined by the washers and they were never cleaned!! Shelby is the most unethical person. She should NOT hold a management position. Her emails are beyond disgusting and rude! I am in Commercial Real Estate and let me tell you she is not made for the position she holds. :/ read more

Boy I wish I could say better things! They managed my old house and now are I charge of the new one . Slow , inefficient with s vibe of 'we don't really care' read more

YIKES Lordon Management has been the most frustrating HOA to deal with. Their communication is awful and at the end of the day it's clear they don't care. I have lived in one of their communities for a year and have made SEVERAL requests for a simple question - What color was used in our community for the garage, door, and patio railing. I've been passed around and promised that I would get the answer i'm looking for. STILL haven't received an answer and i'm growing frustrated because my front door is an eyesore. They sent out a termite company that told us that several things need attended to on the outside of the home (thing of which ARE SUPPOSEDLY COVERED BY HOA).. nobody has heard back. A key was sent to the community with not much info on what it was exactly for as we don't have gated parking or a gate around the dumpster. when I called and spoke with the "property manager" I was told that she has never been to the property and neither had the 2 before her (all within the year I have lived here) I'm also very surprised the landscapers that were sent out to mulch our property did a half done job and never returned to finish it It leaves the property looking rundown and terrible. Their office staff hardly answers their phones which leaves you in a limbo of unreturned calls and emails. Buying a home within their community was probably one of the worst decisions I have ever made. Good luck to anybody that gets stuck with this company. read more

The staff at the Covina office are extremely rude and unprofessional. There was a miscommunication on scheduling for a project that needed to be done with my unit. Faith and her assistant lashed out at me making me feel like I was incompetent. I thought I was able to count on Lordon Management for assistance since the owners PAY for assistance. I ended up approaching the contractor and rescheduling with him directly. No thanks to the management team in Covina. From reading the reviews, there is a pattern of rude Lordon Management associates. Obviously Lordon Management does not value their mission statement. From Lordon Managements website- "World-Class Property Management. Lordon Management incorporates technology, custom designed software and a team of highly trained individuals to provide world-class property management services. We have a reputation for professionalism and integrity that has helped us to expand and thrive in the industry for over four decades." Go back and reread your statement and offer better training to your associates. read more

It is without hesitation that I write a recommendation on behalf of Ms. Shelby Wagner. As a retired realtor with an extensive background in property management, I quickly recognized her determination to succeed. Shelby is without a doubt one of the most thoughtful, dedicated, conscientious managers I have ever had the pleasure of working with. Shelby meets every challenge with a willingness to listen, investigate, learn, communicate and implement changes whenever necessary. Her leadership through the COVID pandemic continues to be invaluable. Shelby's interaction with our Board of Directors, residents, staff and vendors continues to earn her the respect she deserves. She is truthful, honest, ethical, smart and resourceful . I wish she could be cloned. read more

Very bad customer service, Joanna was very disrespectful on the phone and no help. You have to call over a dozen times to get through to someone for them to tell you they will find the problem and never do. Do not work with this company. read more

London management is not an effective company Plus they have raised their fees significantly! Shelby Wagner is part of the management team @lordon & has no management skills nor professional manners! She is weak, ineffective, and a complete FAILURE!! She has failed all of her responsibilities towards her JOB & all the ongoing issues reported by different homeowners for the past few years! She doesn't respond to homeowners emails in timely manner and when any issues are reported. Her respond is based on pure anger, severe hostility and trashy manners! Homeowners are still struggling with the same issues that has been and was reported few years ago! It is a complete shame & so sad to have someone like her to represent Lordon & work against homeowners!! read more

The worst HOA company one can imagine. They do not return calls, lag and take their precious time, ignore clients for months, and always say we do not have money. Useless. They are a poor example for an HOA company. Avoid them at all costs and hire a more reputable company it will be worth our time and money! read more

We hired Lordon Almost 2 years ago to handle all aspects of our HOA.They were to work in tandem with our CEO, and report directly to our board of directors.From day one they have not listened to any of our requests,overstepped their realm of responsibility creating dissention among the board members.This caused a rift in the board and Lordon sided with the rogue directors in attempting an illegal recall, changing signature cards at the bank and not paying outstanding bills owed by the HOA. I would be very leery of even requesting a quote for their services. read more

This has been like this for six months. Take her this company they don't take care of their properties I'm at the 7300 block of Quill dr Do come take a look read more

Lordon Management - Property Management Near Me - Westlake Village, California

I've been trying to reach Lordon Management for an issue regarding my condo for 1 month. Multiple emails, calls, and voicemail messages. No response. Is this place in business anymore? I'm thinking they went out of business .... read more

Just like the review from Sam S. already posted here, it's hard to know where to start in reviewing this company. Suffice to say, I am a former property manager myself and I have never, ever seen or dealt with any organization this horrible!!! What you can expect from Lordon is a TOTAL RUN AROUND ON EVERYTHING! No follow through, wondering where the HOA money went, never ending dealing with the vendors that they insist that you use - hmmmm, I wonder why. All people who live in an HOA should be aware that it's very easy for PM companies to commit fraud, especially when they manage to manipulate the HOA Board and then run the HOA themselves, in whatever way they want to. When you reach out to them with an issue, they will pretend to care, but there will be NO ASSISTANCE and NO FOLLOW UP. They will endlessly spew anything out of their mouths and/or onto an email that is total nonsense and is actually mind-boggling. Almost all the members of our HOA truly hate them - yes, we do, but they are happy to not follow the terms of their own contract and to not accept a Board's request to terminate. They then have the amazing audacity to suggest that to get out of the contract (because they have not followed their own contract terms of termination), that the HOA can pay them off to get out of the contract. REALLY, Donalea????? Feel free anyone at Lordon to respond to this review, as you should do, and I will have much more to say about how truly horrible Lordon Property Management is. The general public needs to know how unethical and incredibly unprofessional you are. read more

We have a Rat issue in the attic , they are coming in from the roof , I called no return call , I emailed no reply . They suck

As a real estate broker and property manager, I often have to interact with HOA Management Companies. It is often like pulling teeth to get to get straight answer to a simple question. For more serious issues, well, it just gets harder. In a transaction I recently closed in Surfside IV in Port Hueneme, we had some serious issues arise and I had the pleasure to deal with Taneisha Thompson at Lordon Management. She was helpful, professional and polite. Without her help this sale may not have closed at all. I cannot recommend her highly enough! read more

I lived there in liberty Canyon townhomes for five years had very disruptive neighbors, filthy dirty laundry room, filthy dirty common area. Complained many times to Shelby Wagner who is totally useless. I have moved and I hope she has too. I would never ever recommend anyone to buy at liberty Canyon townhomes, ever as long as she's around. She did absolutely nothing when I had terrible issues with neighbors upstairs. Didn't return calls. HOA is very important. I have lived in many other places and all had decent and responsive HOA. I would not buy or rent there if it were free. read more

They are the absolute worst management service out there! They don't tell you when they doing repairs... They just shut the water off without telling you. This is the second time in just a couple of weeks! Definitely a liability to our complex!!! read more

I live in Summerplace Village, managed by Lordon. The contact person is Francesca. I have had an issue with over watering and my patio being a soggy mess for a long time. I have reported it numerous times and nothing has been done. I have already lost two expensive plants due to this. Also the gardeners covered the drainage pipe from my patio so that when it rains the area floods This was reported last week. Nothing was done! The flooding from last night went into my garage. read more

If I could give them zero stars, I would. We have an issue with residents parking overnight in visitor parking. Hey, I get it! I haven't been able to get a parking space in seven years. Anyway, Lordon sent multiple letters out to all residents, though it's only a few repeating offenders, stating they would be towed if this continued. They have yet to tow anyone. Also, because my gate doesn't work properly, because Lordon hasn't repaired it since I moved in 7 years ago, I have to hide my trash cans behind a tree on the side of my condo. Keep in mind, you really have to look for them to see them. Somehow, I have received a couple of letters stating people pay for the high end amenities and they don't want to see my trash cans. High end amenities?! There is a pool...with black mold! And everybody continues to see the same residents parking overnight in visitor spots! Not to mention, they just charged us $300 for a receipt we needed for our Escrow as we are selling our condo. $300...for a receipt. If that isn't highway robbery/price gouging, I don't know what is. Also, I had to jump in the middle of them and the Post Office as neither would take the responsibility of having the multi-unit mailboxes repaired because someone kept breaking the back. Lordon didn't do anything except tell me I had to take care it up with the post office. 14 mailboxes, and nothing from these clowns. From where I sit, Lordon is irresponsible and doesn't do a whole lot of anything. Lordon is not only unprofessional and slow to act (if ever), but they're straight up crooks to boot! read more

Good luck trying to reach someone to help you. "LEAVE A VOICEMAIL". And once you do. Try to record all conversation and keep them on file. Or you will be going through it again from scratch. Sometime ago, I have mailed them letters/forms that I was required to send. Which I did twice, but I was told that they never received any. The third time, I had to do it certified mail. And I still got another notice that they never received any, until I told her that I mailed it under her name, certified mail, and with confirmation that it was delivered. Then, she comes back on the phone, and her "tone" changed suddenly. It took months before everything got straightened out. It has been over a year since the issue has been resolved. Pictures, letters, and etc were sent to them, followed with their own inspection regarding my solar that was installed in 2016, and APPROVED by them in early 2017. Today, mid of 2018, I got a letter that I need to have my Solar inverter be MOVED INSIDE THE GARAGE. My inverter HAS BEEN in the garage since they approved my solar install. Here is a picture: https://www.google.com/search?q=lordon+management+westlake+village&oq=lordon+management&aqs=chrome.0.69i59j69i57j0l4.5455j0j8&sourceid=chrome&ie=UTF-8#lrd=0x80e8245e9bacc66b:0xdd0b7bc116d38702,1,,, Now, good luck to me, they gave 30 days to comply. I left messages on their voicemail. Should I spend money again on certified registered mail? read more

At the Countrywood Estates location in Colton cars get towed when parked in the wrong covered parking spot. Not unusual however the painted numbers have long ago faded and disappeared so people living there are unable to determine their correct spot. I have been talking and sending pictures to management since the beginning of August. I am told that the Board is considering quotes. How long does that take? I even volunteered to paint numbers. Not only that no one at corporate seems to be able to release a map showing the location of the numbered spots. Why is this a secret, is Lordon Management receiving a kickback from the tow company? I would like to be able to park in my assigned spot!! read more

Worst and most unprofessional HOA management ever. We are with park avenue and they have not gotten back to us either by phone or emails on issues. Eve( their maintenance coordinator) is rude and unprofessional. Send us bills for issue with out discussing with us. No where in the CC&R does it claims the common pipes damages are our fault but got a bill for it. Went to two hearings where the board members were sympathetic to our case and trying to reach an agreement but their property manager Trina does not follow up or get back to us. Will be pursuing a lawsuit with them and please do not choose them as your management company. Will be speaking with the board and owners on switching management company. read more

THE WORST SERVICE COMPANY. I have never seen a company that is so disorganized and lacked professionalism. I've called the property account manager three times regarding some simple questions. Followed up with two emails, and nothing. "We hope to provide you with the very best service" is how the property account manager's voicemail ends. Well, if i can't even get a simple reply, I am wondering how you could ever provide me with any "Service." I also called the main office got transferred three times and put on a hold and guess what? They hung up on me. I will make sure that our HOA drops you. read more