I had a very negative experience with DOCS Dental at Fort Eustis and would not recommend them to…read moreanyone, especially military families. I was treated without my dental insurance ever being properly verified, and I later found out my multiple separate visits (x rays, exam, cleaning, fillings) were not covered. After that, I was billed FAR MORE than the original estimate and was never given any clear explanation or itemized statement for the charges. I spent MONTHS trying to contact the office with no responses. Calls went unanswered, voicemail was full, and emails were blatantly ignored. Even TRICARE and the Better Business Bureau could not reach them. I only got a response after escalating to corporate, sending multiple emails to someone in corporate, and stating that I would file more formal complaints to other agencies. While they now have adjusted the charges, it should not take that level of effort and frustration to get basic communication and billing transparency as a patient. Overall, this was a frustrating experience with poor communication and billing practices. I would STRONGLY recommend going anywhere else for your dental needs.

Mistook my wife for my sister while filing claims for my wife's insurance. Currently have never…read morereceived a call back when asking about this for help. We have a bill that should not be there because of this. They have been filing claims under insurance that is not even my wife's and that has not been active in almost 10 or so years. They have been no help in figuring out why we had this bill. I had to do all of the digging myself. Recommend you all find an off post provider who accepts Tricare Dental/United Concordia.

Run away! Scariest medical place I have ever seen. The bathroom has cobwebs like it has never been…read morecleaned. The couch is worn out and dirty. It is the only place around that takes Medicaid but we will look further out. My son went in for his first appointment. Unlike every other first visit to a dentist, they did nothing. Maybe an xray and I hope they didn't touch him since if the place is that dirty, I can't imagine it is safe for your mouth. They wanted another appointment to actually do a cleaning and, I suppose, a real dental review. We cancelled it.

I have always had a fear of the dentist since a bad procedure as a kid. I decided to call here…read moreafter a hospitalization due to tooth infection that traveled in a back tooth that didn't cause pain but the infection was there, not to go into to details but it was a bad case. Over last couple months I have been getting small amounts in my mouth fixe, taking antibiotic, and leading up to this day for the big process which I chose sedation. Every visit has been amazing and comforting. I love the whole staff I have suggested them to a few family and friends that feel the same way. Make your appointment asap!

Finished fixing my teeth today with Dr. Sanchez!!! So very…read morehappy with my results, 2023 is going to be full of smiles! I truly enjoy and appreciate this practice. There is a congenial vibe between the dentist and his assistants... I've experienced it over and over. Perfectly lovely! I can't wait to finish the job with my long awaited Invisilign!! This is the year, and Dr. Sanchez is the man!

This office is SO unorganized and the Manager Sara is Extremely rude. She has NO manager skills. I…read moreguess they hire anyone. I had requested a claim to be sent to my insurance before i did any dental work. I had called back 2 months later because they said it takes 6 weeks at least. When i called back they could not find anything that was sent? 1st Error. So they said they are sending it that day. Again, i waited and decided even though i have been looking for another Dentist to call back after 3 months. They said the did not have anything??? So, at that point i asked to speak to the Manager. (fyi) the lady Sara that answered was already being sarcastic. She then said she was the Manager. WTH! That is so ridiculous that a so called (manager) can be rude and un helpful. I hope Dentist's reads these comments. I am apparently not the only one that has and had issues with this office. Such a shame!

Super irritated. My son has been going to this dentist office for 7 years. I moved to Hampton a…read moreyear ago and we continued to travel to this office. Today he had an appointment; traffic was horrible coming from Hampton, I called and advised of my expected delay and they asked would I make it in 10 mins. I responded, I'm trying. I got there in 12 minutes and they would not see my son. Super disappointed and not very consumer considerate. I wanted to express my frustration but decided it was best to just leave. It's safe to say, I will be looking for a new dentist office tomorrow!!!

We were going to the dentist for over a year. Dr Pham ignored the fact that my wife had pain in her…read moretooth and continued to prep it for a crown. Prior to putting the crown on it was determined that the tooth was cracked and she had to go to an endodontist. They found that the crown was not going to be able to be used, and the tooth indeed had beencracked for some time. She also had an infection in her tooth which had not been addressed. We called the insurance company to find out how to proceed since additional work had to be done, they stated that the office should not have billed for the crown Until it was "seated". Had we not gone to the endodontist, Dr. Pham would've tried to put that crown in anyway.

Update (1/13/16): Went in to get my 4 fillings done and to get the dental impressions for my night…read moreguard. The whole process went really well. My mouth was so numb that if Dr Broas had told me all my teeth had magically disappeared I would have believed him. Brianna assisted him, and they worked together in what appeared to me (the uninitiated) as perfect coordination. So once again, thank you for a stress- and pain-free dental experience! ___________ Two days ago I had an appointment at a different office in the Mid-Peninsula Medical Center, and I noticed a sign for this new dental office, showing they were now open. I wandered into the cheerily lit waiting room and made an appointment for two days later. It was my lucky day. Dr. William Broas (pronounced "brahss") recently opened the practice and is seeking new patients. He is a quite friendly and brisk, has been around the DDS community for many a year. Jennifer, the dental hygienist, was quick and knowledgable in her skill and trade, and made me feel at ease during the whole cleaning process. This is very important to me as I have TMJ, and the cleaning can be painful--but it wasn't at all! Caitlyn, the receptionist, was also delightful and efficient. When I set up my follow up appointment for my fillings and fitting for a mouth guard, she had all of the costs printed out, waiting for me so that I'd know what to expect. If you need a dentist, definitely give these folks a call!

This place took me in as an emergency. I had an abscess on a root canal that was done about a year…read moreand half ago and even though they could not help me they at least looked at the issue and took an X-ray. They were so kind and recommended me to a special who could handle root canal therapy. The staff was great and super friendly and so welcoming. I have a new dentist now.

So just to preface I have developed a lot of dental anxiety over the years. I started coming to Dr…read more Artzer a few years back in the period between your parents making your appointments and you making your own so I kind of got off to a slow start but everything about this office helps ease all my dentist anxiety. The staff is all very nice. I typically get the same hygienist every time I go in and she and Dr. Artzer both work pretty quickly in my opinion. Dr. Artzer is definitely a magician of some sorts. I have required local anesthesia on a couple of procedures and the first time I was so shocked he got the needle in my mouth and me numbed and I literally just thought he was looking at my tooth. I've been to a dentist where the numbing process was so rough they sent me home for the day with no procedure so this is much appreciated. The billing specialist, Pam, I believe always walks you through any bills incurred and it's never like they are trying to nickel and dime or up sell. I have been in a few times during the pandemic and this office has maintained exemplary precautions. I will definitely be back obviously.

We had a very short interaction. Urgent situation, made the appointment this morning. Dr. Artzer…read moreand his team could not have been nicer as they explained each step. Quick and efficient. My mom was very happy. Also, I appreciated their COVID procedures. 3 stars, but based on limited interaction. Potential to increase when I update after the follow up visit

The dentist himself is indeed a disinterested boring one, he filled a new cavity I wasn't even…read moreaware of and every since I've been having problems with that tooth, lost alot of sleep. They saw me again at no charge but were not able to resolve the issue, they told me to just go see a specialist and use a prescription rinse. The other staff is quite friendly, thus the overall customer service experience was good. I would avoid this dentist!! Problem still unresolved, they might have cracked my tooth... Sending me to a orthodontist now, looks like at least $1000 more to go... As a follow up I went back (I insisted) and the dentist this time recognized that he did a poor job with the filling so he redid the whole thing, now I am feeling relief, although I occasionally still have problems, the dentist did not charge for the follow up. What a nightmare!

Between the fact that he did not give me enough Novocaine and I felt everything he did, and the…read morehygienist who felt the need to give me diet tips, and the fact my Dad went there and he was fitted with a a partial that did not fit, then wouldn't fix it or give anything for pain, this guy should be avoided! He seems bored when he is working and completely uninterested. I guess it's a sign when there are never any other patients there...

I really like Dr Owens & most of the staff.. I had problems with a couple ladies there though,due…read moreto them being rude. I was just getting comfortable here- I HATE the dentist! then they called the DAY BEFORE an appointment I have had for SIX MONTHS to tell me they will no longer be taking military insurance as of May 1st, meaning they had 23 other days to let me know so I could plan accordingly. then they offer me 25% off a cleaning which would have been FREE, making it $60! I thought this whole ordeal was highly unprofessional & could have been handled not only better, but sooner.

I was really nervous about going to the dentist and getting several cavities filled. I, like many…read moreothers, have had terrible experiences with dentists in the past and never wanted to see one again. However, Dr. Owens and the rest of the staff are phenomenal. They did everything possible to make sure I was comfortable during the fillings and I had nothing but pleasant experiences each time. I really can't recommend this place enough! If you're afraid of the dentist like I was, this is the one that is going to change your mind.