Dr. Susanna Shen is amazing--so knowledgeable, professional, and patient. I'm grateful to have had her help with chronic pain and CRPS (nervous system) when nothing else worked. I was new to acupuncture, and she and her team have made it a gentle and effective experience. Thank you Dr. Shen!! read more

I can't recommend Dr. Shen enough! She is incredibly knowledgeable, professional, and has a very calming presence. I started seeing her for some specific health concerns, and I've already noticed a significant improvement in my symptoms and overall energy levels. If you are looking for a highly skilled acupuncturist who truly listens, Dr. Shen is the best! read more

Dr. Shen and her team takes extremely good care of patients. I've come twice a week for the past month and have already seen drastic improvements. I used to have a big fear of needles, but now I don't. Definitely changed my view on acupuncture, give them a try when you need it! read more

My 14 years old daughter had ankle sprain last fall during a volleyball practice . She had difficulty walking and tearful that she could not play for the team next day as a setter. We call Dr. Shen urgently for an appointment. Dr. Shen's staff immediately added my daughter to their full schedule within 2-3 hrs. After needles and some maneuver by Dr. Shen, my daughter 's ankle miraculously relieved and was able to walk again. Today, my daughter has sprained her r wrist last night in volleyball practice again and was on ice/ace wrap during school today. I called the clinic as soon as she was out school. my daughter was seen within 1 hr. Dr. Zoe Chen was superb gentle and kind that my daughter tolerated multiple needles without a grimace. After the treatment , again my daughter felt imminently relief! What an amazing treatment rended by this clinic. I cannot say enough thanks to the clinic and staffs! Acupuncture is a wonder treatment for acute muscle sprain or strain! Amazing how quick it works! much better than Tylenol or Motrin! I would recommend Los Altos Acupuncture Center to any one who wants help on acute sport injury or chronic muscular pain with 100% confidence that you will get a quick relief ! Thank you so much, Drs. Shen and Chen and staff at the Los Altos Acupuncture center! You are the best! read more

Highly experienced well trained practitioner of acupuncture. I Jane used Dr Shen to treat successfully a number of issues including sleep probs, strengthening immune system, aches, pains of limbs or hands or fingers, digestive issues. She is friendly and warm but also has 35 years of experience. I would not use anyone else. She also teaches students in practicing with her letting them observe and explaining what she does. I recommend her highly. read more

Dear Dr. Sheng and all staffs at the Los Altos Acupuncture center, I just want to say thank you for wonderful treatment to get rid my acute upper back pain with three visits. I had been almost disabled with back muscle sprain or strain from unknown sources for 3 weeks. Your acupuncture, massage, and, hot cupping are miraculous interventions! I would recommend your service to anyone with acute muscle pain without any reservations! Thank you again! warm regards, Sujuan read more

Susanna was amazing. I had tried everything for my plantar fasciitis when I went to her. It has been amazing - my pain has almost disappeared. In addition, she was able to detect other medical issues (that I had not shared) that she is helping me with. Very professional, knowledgeable and getting results ! read more

I can't believe how well this worked! I recently had an injury to my back, but did not seek any treatment as I've always dealt with back pain. It gradually got better, then suddenly came back even worse -- I couldn't even walk up stairs. My doctor gave me muscle relaxant but that only partially helped, and I was still in pain -- even Alieve/Advil had no impact. So I figured why not try acupuncture, and found Dr. Shen and Dr. Chen here on Yelp. I got a same day appointment and had immediate relief! Four days later I am 80% better, walking fine, and just had a follow up treatment. Highly highly recommend and wanted to write a review since I found them on Yelp! Dr. Chen was my primary doctor and she also consulted with Dr. Shen. The office was lovely and welcoming and I felt completely cared for. They were also very communicative on rates / insurance / etc. read more

I started the acupuncture therapy two weeks ago because of the tennis elbow. Dr. Chen was very careful about my pain tolerance and tried to keep me warm. I feel a lot better now. Will see if I can play harder tennis with my full strength. read more

See all

Great experience! Dr. Zoe Chen treated myself, my daughter and my son in law for different injuries and we are all so happy and feel better after our treatments. She's extremely thorough, knowledgeable, kind and caring. So happy we found her. We will definitely be back if we need more treatments for other problems. read more

Dr. Chen treated my back pain muscle strain. I experienced significant relief after several days, gone back for another session today. Dr. Chen is very knowledgeable and experienced. I would recommend her to anyone for acupuncture treatment. read more

Dr. Shen and all of her associates and assistants are amazing. They've helped me get rid of plantar fasciitis in a matter of weeks and helped me get rid of neck and shoulder pain. They also have successfully helped my wife with a number of issues and some of our friends, as well. One of our friends had terrible IBS and they were able to get her back to where she can live her life very comfortably. read more

Dr Shen is awesome! She was able to help me resolve some health issues in the matter of weeks that Western medicine could not resolve in many months. I feel good and more energetic overall. Highly recommend Los Altos Acupuncture Center! read more

Susanna is an amazing acupuncturist. She is calm, methodical and has a nice demeanor. The office is clean and she goes the extra mile to accommodate you based on your schedule. Highly recommend her place! read more

Dr. Susanna Shen is very experienced and knowledgeable about Acupuncture. She gets to the root of the issue quickly and provides effective treatment for a wide range of issues. She was able to provide me relief from my IBS symptoms in just about 8-10 sessions. Dr. Shen is also very caring of her patients and her clinic provides a warm, welcoming and a calm space for treatment and recovery. read more

For about a week, I felt heaviness in my head. When I lower my head, I can feel a strong tension and heaviness. I also had low energy and poor sleep. My blood pressure has gone up and stayed at an average of 155/95. Came to Dr. Shen and she performed a detailed examination of the whole body. Right after the first session, my blood pressure dropped into normal range. After two acupuncture sessions and now two weeks later, the heaviness and tension in my head is completely gone. My sleep quality has improved and my blood pressure has maintained in normal range, averaging 130/75. Dr. Shen is great! She's very caring, often reaching out to me to ask how I'm doing. I highly recommend her. read more

I've been dealing with headache and neck pain. After failing with my first acupuncturist (suggested by headache specialist), I went to Dr Shen. Unlike my first experience with a different acupuncturist, she listened patiently, felt my pulse to read my "Qi", decided to start with smaller needles first to ease me into the procedure, worked on my neck back and sore points. Also, provided supplements that seemed to have increased my energy overall. My headache has been managed, though some chronic pains still exist, but I'm sold on Dr Shen and will continue to visit. read more

My wife and I have been seeing Dr. Shen for over 10 years for her support on a wide variety of physical challenges. We were attracted to her whole body natural approach to resolving significant health challenges.  Acupuncture and TCM tend to take a little longer than Western Medicine before seeing results, but have the advantage of avoiding the difficult side effects often associated with Western medicine. Dr. Shen  is competent, caring, and has successfully helped us through numerous health challenges, for which we are very grateful. read more

Thanks to Dr. Shen for curing my post-herpetic neuralgia with miraculous acupuncture. At the beginning of 2021, the outbreak of shingles occurred on my nerves and turned into shingles neuralgia. After seeing countless doctors and doing a lot of examinations, the final answer is only "we are so sorry, there is no medicine, no treatment plan. We don't know when it will heal. Some people have pain for three months or three years, or even lifetime. The only way to ease your pain is to take antidepressants." 10 month later, I met Dr. Shen and she said, "Try it for me. I will try my best to help you find a way, Because I really can't bear to see you in such pain." From the first treatment on August 8, 2021, after 8 consecutive weeks, the pain that had tormented me for 10 months disappeared. I am grateful to Dr. Shen, who combines medical ethics and medical skills. When I was extremely depressed and suffering, I regained my confidence and my life was back on track. Dr. Shen, thank you very much. read more

Susan is a very skilled acupuncturist - I suffer from frequent migraines and sometimes the only relief I can find is from her treatments. My husband also sees her for his back and shoulder knots due to sitting for too long during his job. I'm a firm believer in acupuncture and throughout the years I've never been disappointed. Susan also does cupping therapy and targeted massage to help get those tough areas. Best acupuncturist we've had in the Bay Area, highly recommended! read more

This place is AMAZING! I was suffering from neck and shoulder pain for a month. When I went to my primary care doctor, she prescribed physical therapy for me which did not help at all even after a couple sessions and consistent exercising. But right after the first acupuncture session, my neck and shoulder felt the best it's felt in a whole month!! Dr. Xiaofen is not only professional but also super friendly and really really kind! read more

Full-Service Chinese Medicine. Back when I worked in Mt. View, I used to come here once a week for acupuncture, herbs and acupressure massage. The staff processed all my insurance forms for me, so I paid only a $15 co-payment. Everyone who works here is friendly, gentle and knowledgeable. read more

Dr. Shen, and staff are very attentive. I have weekly sessions to help with my very stressful job. The parking is convenient, the schedule accommodating, and pleasant atmosphere makes this a holistic approach to my overall health. If you're in need, check it out! read more

I'm a new patient but I am beginning to see results in regards to migraine relief. It is a calm, caring, quiet environment. Treatments are not painful and gently administered. read more

Dr. Shen and staff are wonderful. I've seen them for my back aches, they are attentive and experienced. I highly recommend their massage and acupuncture. read more

I don't normally write reviews, but this time I thought I should. I've had acupuncture about 20 times at a few different places. I've never had any problem before visiting Dr. Shen. I saw her three times before I decided to not return. On one of my visits acupuncture actually HURT. Normally, after all the needles are inserted someone will come and visit after about 10 minutes to make sure everything is good. No one came. I was covered with needles so there's no way i could pluck out the needles that were hurting my arm. And I was frickin' freezing too. She forgot to turn on the heat and left me there for about 25 minutes. NO BUENO. Not only did they lack customer service but all my problems got worse that she was treating. The herbs she gave me seemed to make my insomnia WORSE. I gotta give a huge THUMBS DOWN to Dr. Shen. She may be well intentioned but...we know what the road to hell is paved with. read more

Very professional/clean facility and friendly staff. Took care my pain from tennis elbow.

I tried several Chinese doctors before I found Dr. Susanna Shen and have been staying with her ever since. Every time I don't feel well, especially when I had neck pain or back pain, she is the one I go to. Not only her diagnosis and treatments were so effective, but also she is very knowledgeable and extremely friendly. She is always so patient and tries her best to help every way she can: accupuncture, massage, medication, advice on diet, etc. It has always been a pleasure to visit her, after coming out of her office, I felt much better both physically and emotionally. She has been practising Chinese medicine for over 20 years and teaching Chinese medicine in college at the same time for many years. She is very passionate about medicine and helping patients. Dr. Shen is a doctor you can trust as she cares deeply about her patients' physical health as well as feelings. read more

I have been seeing Dr. Susanna Shen almost a year now. She is really kind and has been a good listener. I go every one to two weeks for a variety of issues---allergies, digestion, fatigue, pain (shoulder, back), and managing stress. She asks me what I am struggling with and tailors the treatment. I find acupuncture very good for re-balancing my body and enabling me to cope with minor pain & injuries (from running, tennis & soccer) and chronic issues like allergies. I have appreciated being able to visit regularly. (Note: I have been using acupuncture since 2004 and Dr. Shen is as good as my favorite acupuncturist in Boston). read more

I see Dr. Shen in San Jose. She is amazing. I get the full treatment there....acupuncture, massage, cupping. It has been great in actually healing my migraines, vertigo and now helping me to heal from a car accident. I highly recommend Dr. Shen. Medication was the only other alternative and because I did not want to be so young and addicted to pain meds, I tried acupuncture. There are also other benefits from regular acupuncture treatments like weight loss, which has been a struggle all my life, is now happening naturally because of acupuncture. There are other side benefits but you should experience those for yourself :) read more

I have bee with dr. Shen for over 20 years. I have been impressed by her passion in offering wellbeing therapy and knowledge in resolving physical pain and many other issues. Her ethic as a Chinese medicine doctor win my trust to her. I have been referring her to my friends and family. read more

Dr Shen is exceptional, very knowledgeable, effective, and kind. I started to see her since last year when I had health issue. She was always there for me, and helped me go through all difficulties. She is the best! read more

I aways had very good experience with Dr Shen. I was suffering from terrible sciatica, lower back pain and numbness in my lower legs and was really difficult for me to either walk or stand even for few minutes. Dr Shen treated my symptoms amazingly well. In very first few visits itself I could see remarkable difference and was so happy. I'm always thankful to her for the way she treated me. I completely trust her and would always want to visit her to treat my health issues. She is a wonderful person. read more

Dr. Shen is really one of the best acupuncturist in town. My young boys (age 3&5) had bad coughs. In US Pediatric doctors normally would not prescibe anything for you but it takes weeks for the kids to recover on tgeir own especially if they have heavy thick stuff in throat and they do not know how to cough out....it is so heart breaking to see the kids just kept coughing for weeks...it afffects their sleep, eating and schools...With Dr. Shen's acupuncture treatments together with the moxa, we could see the kids improve their condition much faster....in about 3-5 days, the cough is almost gone.... The results are amazing! Thanks so much! read more

New location is peaceful and relaxing. I had been tired from not sleeping well and had a bit of heartburn. I had been busy for several months so I was returning. One treatment and I am sleeping 8 hours. My heartburn is gone too read more

My friend recommended the center as I experienced back pain from an ankle fracture. I wasn't sure what to expect...but acupuncture has been around for thousands of years and it is covered by my insurance...so I figured, all I had was upside. It took a few treatments, and I began to experience noticable results. Susanna and Karen are wonderful therapy providers and they have helped my recovery process much more than I had originally expected. read more

Dr. Susana it's just amazing. My mom came to visit me from my country, a year ago she break her femur so after two 4hrs flights she was having an awful pain on her leg, it was so bad that she couldn't even walk with her cane. A close friend recommended Susane, honestly I was skeptical about acupuncture, but she made me change my mind. She work so good with my mom, she even went to the office when she didn't have any other patient just to treat my mom. After just 3 sessions my mom was walking all over the mall shopping like nothing. I'm really pleased with Susana for her work and I strongly recommend her to anyone that needs some pain free life. Needless to say, they have a freshly clean facility, with a great location and enough parking spots. read more

Extremely professional and effective healing center. I first started working with there am after a major back injury. Dr. Susanna and team have helped me heal with natural approaches and helped me avoid surgery. Excellent team and results. read more

Dr . Shen is wonderful! I had a sprained neck one day waking up, and could not move my neck in any direction even by a bit. I called Dr. Shen out of desperation, and she booked a same day appointment for me. What's more, because I couldn't drive out of safety concern, she came by my house to get me seen and treated. What could I ask for more? Hands down, five star recommended! read more

When I first met Dr. Shen, I was suffering with very deep and dark depression. In addition, I had very low energy and was experiencing significant sleep, digestive, and joint pain issues. Through her acupuncture treatments and caring attention, I have experienced a dramatic improvement in all of these issues. I am extremely grateful to Dr. Shen for progress that I have made, and especially for lifting the dark depression that I have struggled with for so long. read more