I have been with Los Angeles Self Storage and I have always received excellent service, my unit is secure with air conditioning and they always accommodate with speedy service. read more

Nope! Taking my business elsewhere. This place is in horrible condition, takes freakin' F O R E V E R to fix things (the 6th floor was damn near horror movie pitch black for MONTHS. Changing lightbulbs is really that hard??) and ok, they email you out of courtesy, but it seems like I'm getting a, "we will be inaccessible on such and such day(s)," email every time I turn around, that is, when I'm NOT getting a, "We're raising your rent...again" email. The icing on the cake is, the people who work here are rude, sarcastic, patronizing and don't lift a finger to help. I am mildly--but clinically, with the papers to prove it-- learning disabled, and when I requested that someone SHOW me how to get to the other elevator (because the main one was broken AGAIN) she laughed and said, "It's REALLY not that hard" without moving an inch. Packing my shit up and finding a new space asap. The rates are MUCH better at Safeway and Safkeep anyway, y'all! Ditch this overpriced shithole. read more

I am here. And what a clean and extremely organized place. I feel good about leaving my belongings. They offer half your rental for 2 months, when you move in, and they make it easy for you to pay, make changes, or answer any questions. Very supportive staff too! Come join me. You would really like it! read more

Got a unit at auction and they were able to help me out very fast! Quick service & friendly staff

The staff is very polite, proper and very helpful. Lily, Anthony and Adam are very professional and easy to talk to. I have been a client for over 15 years and it has always been a pleasant experience to do business with them.. I highly recommend them.. read more

Great customer service from Lily. Storage area clean . Well informed and quick. Luckily we got a nice deal :) read more

First time using a storage locker, called ahead of time to see available lockers and sizing. Fast and thorough response. Staff is present at all times and was able to get a locker same day. They make it easy to move storage from your car and to your locker. Each floor has its own code and security cameras everywhere so safety is a plus. Very clean and large parking available at the building. Locks, boxes, plastic covers are all available at this location too. Shoutouts to Mike for making our visit smooth and quick! read more

RESEARCH! Access your needs and ask more questions! ... I will try to make this brief as there were a few occasions over a one year plus span. So instead of listing them all, I'll give a bullet point. (happy to discuss/answer questions in the comments). I'm sure, majority of the 5 star comments I've read here are from the customers first initial time of moving into this space. I must say, compared to my previous review while obtaining a storage space from here and being that the staff will encourage you to write a review of your onboarding experience; we have done a complete 180. The "customer service" completely changed once I obtained my space; from the unpleasant phone calls, to the not so helpful assistance when asking suggestions for anything. After spending thousands of dollars with this place, you'd think they'd appreciate your business (force to keep the space due to my work in TV production; traveling and gone for months filming didn't allow me to move my items). I had one phone call with manager Lily, where I felt so abhorred after the call, that I felt compelled to call back immediately to relay my concerns of how her and the staff speaks to their customers. She did apologize, but it was as if it was no true genuineness behind it. There is a lack of communication between the staff as a whole, many of the staff are not empowered to answer questions or assist in an urgent manner. I would go during business hours and only one staff member would be sitting at the desk (on their phone) and you're greeted as if you're bothering them. This pretty much has happen with all of the staff, no excitement or eagerness to assist. If you're in need of a clean space (other than the water leaks on the 7th floor) to store items safely for a short period of time and will not need to access them often; especially without needing anything customer service wise. This may work for you. (not great access hours for a person that works a 9-5pm job as well) read more

Adam was extremely helpful in a very stressful situation. I love this place. I needed a last minute place and he made the process super easy and fast!!! read more

Update: Regretfully, like many things, LA Storage isn't as great as it once was. Their rates go up every year, one of my units had a rat infestation that they begrudgingly dealt with and basically they've gotten difficult to deal with. Their office staff is still nice, but the corporate execs are difficult and unyielding. I hate to huff and puff to get them to address rodent pellets in my belongings. The place still feels safe to me- I like having the office staff aware of my going in and coming out. Storage is the devil and I'm trying to shut it all down but... Good luck. read more

The best self storage in LA!!. They are affordable, open early and close late, accept deliveries and have great customer service. Best of the best all the way around. read more

Super responsive, was able to book a unit and move in fairly quickly! Fair price for a storage unit with a good deal on the first month compared to other storage units in the area. read more

Great customer service and super friendly recommended. Lot of parking and low rates. Easy to access and great security features for the building. read more

Great place for my storage needs close to home with reasonable pricing great friendly staff aswell!!

Hey , I want to start off with saying storage units that are at great prices and reliable and every hard to come across. Lilly helped me today and gave me the best deal ! I can't wait to put all my belongings away , it's been hard ! But we keep going ! Thank you so much La self storage. I will be back in the future! read more

Great place, competitive price. Good service. Basically everything you'd want from a place like this :) read more

They have great prices to which other can't compare. They have good employees that are very resourceful , and most importantly they have very good storages . read more

Needed to find a large storage unit on short notice and Lilly was able to accommodate my request quickly! Both Lilly and Mike were very helpful and responsive when I checked in. read more

My dad recommended me this place he's been storing things here for over 10 years and has never had a problem. Great customer service and very responsive and respectful staff. They have a daily maintenance people to keep the place clean. Great place if you need a storage. :) read more

Los Angeles Self Storage - Self Storage Near Me - Los Angeles, California

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As a first time customer, Lily made me feel very welcome and at ease. Happy to give them my business!

This last minute moving process has been an extremely stressful process for me. Lily has been assisting me since my first phone call, and she's been nothing short of amazing. I've been pestering her every day, bombarding her with questions, and she has been super sweet and patient with me every time! I will definitely be back. Cleanest, most reliable, and most professional storage spot in Los Angeles. Pro Tip: bring your student id and you get 2 months 50% off read more

Mike helped me get a perfect storage unit for my needs He was so efficient! I appreciate situation read more

I just spoke with upper management and they corrected the situation. Great customer service and got my account resolved with no issues. Thank you for calling me back, very professional! read more

Great services ... give Tony E . a raise !! :) Custom service , communication , 5 stars Easy access to my locker . Great parking Very convenient read more

Lily was so helpful and kind. She made the process not only easy but enjoyable. Juan who showed us the unit was also very friendly. Thank you so much! read more

Here at Los Angeles Self Storage they were very helpful. Lily helped me out she is amazing! It was an easy process, secure, had a great experience! read more

Very easy check in process and easy access to unit. Unit is clean and in a safe area.

Thank you Mike for all your help! Very helpful staff helped us find the perfect last minute storage unit! Love that they're having a toy drive to help the less fortunate! read more

Los Angeles Self Storage - Love the Toy drive they are having! - Self Storage Near Me - Los Angeles, California

Currently so happy with the unit I'm getting at such a good rate! I was helped by the people over the phone and got great customer service inside as well. read more

Great place to store. My parents have stored items here before everything went smooth and location is nice and clean!

The staff was really helpful during the application process and answered all my inquiries about my new storage space. Great monthly rates and clean facilities. read more

Employees were helpful via phone and walk-in Location is clean as well Outstanding serves read more

in my area this is the best storage at the best price. they opened a little early for me and brought me in with a smile. read more

Los Angeles Self Storage - Self Storage Near Me - Los Angeles, California

I was recommended this place because it's location near me and the facility being very good. I went down there and the gentleman behind the counter locked up and took me to a couple units because I wasn't sure what size I needed. It is open 7 days a week and has 2 bays to back into. They have big flat carts that you can load up huge loads and take to the elevator. The inside is very clean with music in the back ground. It is so easy and convenient and my unit has better views than most people homes...seriously...there is a window near my space http://www.yelp.com/biz_photos/gvemKlvt0D-1lezlGR7nSw?select=rPvMtVXbhAqj4lGDiv8TxQ read more

Los Angeles Self Storage - View from my storage unit. - Self Storage Near Me - Los Angeles, California

Customer service was excellent and very informative. Made it easy for us first timers. I would definitely recommend location to friends and family. read more

These are hard times for everyone .. covid, moving, lives shifting and changing. We needed a storage space and got one (again, we're return customers) at Los Angeles Self Storage, off 6th in DTLA. Moving day started pretty easy but then we got to the facility and it was really busy. The elevators were being consumed by one large party of movers who seemed to know the ropes on how to get their work done (but at the expense of everyone else). I was worried that we wouldn't get our rental truck back in time... ... then Adam stepped in and started orchestrating everything. He manned the elevator and made sure everyone got what they needed when they needed it (including the consumer-people).. he was like the conductor of an orchestra. Thank you Adam... we'll be moving on soon but we'll be moving with the knowledge that whenever we need Los Angeles Self Storage again, we have found the right place to return to. #2141 read more

Very reliable, safe, and accommodating. This is my 3rd time renting a space out from this business and I am happy to be back!!

A very clean and secure building. My floor is even temperature controlled! So I didn't even have to break a sweat loading in all my heavy boxes. A friendly and helpful staff as well. I give it a thumbs up! read more

Quick affordable and plenty of space, LA self storage helped me out BIG TIME by providing the best service of any storage building I've seen in the area. read more

Super friendly staff, great place! Just moved in and I'm glad I chose Los Angeles Self Storage on 6th.