So far, so great. Tony made signing up and moving in easy peasy (though I do think you should be…read moreable to use the forklift for items you bring later, since a ladder up to the second story is dangerous with lamps, etc., in hand). Good price, good move-in deal, friendly atmosphere, feel like it's safe for the duration. Do worry about the heat since there's no temperature control and the gates are up during the day but gotta believe it's all going to be there in mint condition when I return for it.

So one might think, why review a storage facility? Well I'll…read moretell you. A-American self storage is a large facility with lots of options for storage space. They have options on pricing and they are super easy to deal with. Everything is upfront with no back end surprises. Tony is the manager and my point person, he's very knowledgeable and professional, plus a super nice guy. I feel all of our possessions are very safe and I appreciate the two lock system they use. If you need a storage unit check out A-America the hours are convenient for getting to your unit and the process is easy and secure. Based on my experience whenever I need more storage in the future, I will always use A-American. Ask for Tony. He'll hook you up.

Easy to work with them. Made this really effortless. The storage space is super accessible, easy…read moreparking and it's an immaculately clean facility

Great Storage Facility for Moving in Los Angeles - Highly Recommend!…read moreClean, secure, and easy-to-access storage units with excellent customer service. The staff was friendly, professional, and made the entire storage process very smooth during our move. We paired this storage with Z Movers, a trusted moving company in Los Angeles, and the coordination was perfect. The movers had no trouble with loading, access, or scheduling, which made moving day fast and stress-free. If you're moving in LA and need short-term or long-term storage, this facility is a great choice--especially when working with Z Movers. Fair pricing, great security, and a very convenient location.

Walked in today needing a storage unit. JB greeted me and made me feel welcome. Helped me get…read moreexactly what I needed. Great place!

Came in today and JB was awesome. He is very helpful and attentive. JB made the process very smooth…read moreand easy, he is very knowledgeable. He made a tough day a really good experience for us , so definitely recommend checking this place out.

Extremely well run self storage facility with great staff! It's very clean, I love the security…read morefeatures, and it's easy to access.

Carmen was an amazing help with helping us find a better price and unit! I would recommend 100%…read morethey will help you!

What is going on with prices!? This is a freaking JOKE. Self-storage has LITTLE overhead costs, and…read moreyou are bleeding paying for a box of space! OVER $200 a month for a 10x10!?!? It makes more sense to pay that towards rent to move into a bigger apartment! What happened to reasonable prices? A 10x10 should cost around $60 a month. I cannot believe people are actually paying these prices.... use that money to move into a bigger home or buy a shed at Home Depot (for those who own houses). This is a bloody joke. If these places are really getting away with these insane prices, it is because people are willing to pay for it... guys, use the money towards renting a bigger place with storage.

They NEED a bathroom on every floor Warn about 26 ft…read moretrucks entry Too narrow lanes for a 66 year old woman to maneuver over head beware! There is no elevator Not for big Jobs as far as maneuvering . First month deal is NOT a deal ! Don't stay past 6pm or you will be charged $25 every 15 minutes I'm getting out of here as soon as possible . # Deal no Deal !!! Space smaller than I had 10 by 20 not able to store my things the same wound up getting another space to accomadate my original move . They went up on bill $40 before 6 months not even a year and first month was not free so I wound up paying more than I bargained for in the long run too soon. Don't bother asking Manager or supervisor to have compassion They will tell you sorry Charlie and tell you the staff are kids who must leave on time to catch the bus as reason they charge $25 every 15 mins you delay . READ the FINE PRINT !! Don't just sign I'm trying to beat the clock and GET OUT !!!! ASAAP ! Nice on the outside clean on the inside but don't look for any flex on their contract . Just sign shut up and pay !!! Pay pay ...

Very nice staff. Facility is clean, safe, and has great parking. Their pricing is very competitive…read morefor this area.

Went to pick up boxes, lots of parking and the woman helping us was super helpful and friendlyread more

I had a great experience storing my items at this facility! It was always very safe and clean. The…read moreoffice staff were also really great. James and Jesse were very helpful on my move out day and made the process very seamless! Thanks again

rock star service! at the best hollywood price. i dont review many storage facilities but this…read moreplace really impressed me because they were not only willing to work with me but also made sure i was a satisfied customer. 5 stars all the way!!!

Hyrum was very helpful when we went to close out my mother's storage unit. Thanks again for the…read moregreat customer service!

I just want to rave about Regina! What a beautiful and vibrant soul. She operates that facility…read morewith such pride and professionalism. She's very positive, friendly, helpful and knowledgeable. Made our experience a great one. Will definitely recommend/refer this particular location because of Regina! Also, very clean and organized facility. Plenty of parking. Many restaurants and entertainment all around!!

If I could give zero stars, I would. This storage company has the worst customer service I've ever…read moredealt with. Rude, dismissive, and totally unprofessional. I guess I missed a single payment for the FIRST time. I was on auto-pay, so there really shouldn't have been any reason my payment was missed. It was clearly a system error or oversight on their end because when I went into their dashboard and clicked "retry payment" with the card on file, it processed just fine. I wasn't even notified of the missed payment until after their supposed "grace period" had passed -- and that's when the mess started. They sent an email explicitly stating that no late fee would be applied if I paid that day. I paid that day. They charged me anyway and then claimed the cutoff was actually the day before. When I asked why they sent out a misleading email, I didn't ask for a refund -- just a basic explanation. Instead, I got snarky, defensive replies via text. No accountability at all. To make it worse, they claimed they couldn't do anything unless I proved the date and time of the email they themselves sent -- as if I was making it up. Insulting, especially since I wasn't even asking for a refund, just clarity. After I forwarded the exact email back to them, clearly showing the timestamp and wording, their response was basically, "Yeah, it says that... but too bad." Only then did they suddenly produce a log of emails -- including the one they claimed I had to prove -- and introduced a completely new explanation about a "cutoff date" and failed payment attempts that had never been mentioned before. They just kept shifting the story instead of owning the mistake. The facility is just as bad. I'm at the one in mid-city, off Wilshire. Their app never works for building access. I couldn't even get into my unit for three weeks because their lock was broken, and since there's no one on site, I had no way of getting in. When I finally reached someone, they acted like I should be understanding because "they were working on it." but couldn't give me a date it would be fix and you better believe I was still paying with no access. But when it's their turn to be flexible -- not a chance. The building isn't weather-tight (yes, despite it being inside an office building! it's still musty), and the locks barely function. Moving in or out takes forever because there's one elevator for at least a dozen floors and you have to share it. It makes moving in extremely difficult and time consuming. Bottom line: they make mistakes, gaslight you when you call it out, and treat customers like a burden. Store your things literally anywhere else. Don't let their move in pricing specials bait you.

Terrible! I was given an appointment day to view the location. I took the day off work and then was…read moretold the day was no available anymore. So I said its fine I will just go to another place. 3 weeks later im sent a move in day text. I called and said I never saw the property, nor do I have the address so how Can I be moving in. I told the representative I would just rather cancel. Now a month later I am charged 90 dollars and sent messages to move in my stuff. I already found a new storage location. I have been calling to be reimbursed and they all keep giving me the run around. Scam