Ms. Castro is great! Takes time to listen and answer questions. Follows up and knows her patient.read more

There professional but sometimes they can't get your results on time but other than that it's great…read moreplace to check on your health

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

I've seen Irma Hernandez when I've walked into the office without an appointment. There wasn't a…read morelong wait time and her staff was accommodating and empathetic to my feelings. I was in and out and feeling better soon after being seen. Great provider and staff!

Doctor is fully capable. Staff is polite. I arrived in time to have all my questions answered.read more

It was my first time here, and I waited over an hour to be seen. The waiting area was very small…read moreand overcrowded. I was told the doctor was running behind, which explained the delay, but the long wait and cramped waiting room made for a frustrating experience. When I got to finally speak to dr he seemed like he was in a rush and didn't seem like he cared at all. The front staff and assistant were great and friendly.

I had a great experience at LaserAway! Valerie helped me booked the appointment, was very patient…read moreand informative. Elizabeth was the nurse that assisted me and was great too, in my assessment she answered all my questions and in the procedure she was delicate and patient too. The staff is very friendly, professional and the facility very clean and welcoming.

Rude front office staff, who obviously lack customer service skills. The behavior of front office…read moreis unacceptable. I went for a doctor's visit, instead I got a rude attitude and I had to pay for

I can't say enough good things about Dr. Patricia Lopez Po!! I had a wonder new patient appointment…read morewith her a few days ago. Her office staff was very friendly and helpful, the office was impeccably clean, I found her to be thorough in her assessments, and she electronically sent my refills to Walgreens during my appointment which allowed me to pick them up within an hour of leaving the office. She was also very caring, compassionate and sympathetic towards me! I felt very well taken care :) I highly recommend her if you are searching for a new PCP!

If you have kidney problems this is a great place to find a great Dr. to treat and diagnose you…read moreespecially if happen to get Dr. Martinez she really nows her stuff and cares about her patients .

third time here for family care. staff always polite. so far, always been happy happy happy!!…read morenurses are always on point, making sure my family is always taken care of. waiting area is always clean and restroom is always perfect. usually fills up pretty quick, stays busy all day long. five stars all the way!! dr.rosen is great!! & i hope the doctors review this review cuz myrna was an awesome and sweet lady!! she went out of her way to make us feel comfy and well taken care of. she is an valuable asset to this facility!! thanks myrna for being such a.sweetheart, and may the good lord bless u always!

The type of care I received was phenomenal. The whole experienced, has been beyond than other…read moreplaces I've been too. The ladies and gentlemen in the office has been perfect . Being here with the West Diagnostic Team, will be the best type of care that I've had. I would like to thank Mrs. Gloria, Brenda, Ivorie, Clarissa and the gentleman that took care of me. They are a team that knows how to do their job as well as care for the patients well being. Thank you for having patience for me at the beginning. I would recommend this west side Diagnostics team. . They can really show some, well a lot of clinics and hospitals staff how to be. They are a perfect example on how to be in this profession.

I came in to check on my headaches and was met with geeat support from the front desk and…read morephysicians assistant. When you first get here, there are three buildings so it can be confusing at first. A person at the third building directed me to the main location I was looking for. Once I was seen, I answered a few questions and then provided a few solutions since my headaches weren't too bad. I have a follow-up exam in about two weeks. Everything was very professional.