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    Los Merla Bakery

    5.0 (4 reviews)
    Open 10:00 am - 8:00 pm

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    4 months ago

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    7-Eleven

    7-Eleven

    1.6
    (11 reviews)
    4.4 mi
    $

    Despite it's outwardly glitzy appearance, be prepared to be let down time and time again, as…read moreoperational issues cause a bevy of annoyances and frustration. This location is above and beyond the largest 7-Eleven I've been too, but bigger doesn't necessarily mean better. I've kept my eye on how this location came into being. You might recall that in the not-so-distant past, the store was located on the Northeast corner of Preston and Alpha. It was there for many years, then a larger, competitor sprang up all around it. I'm sure that didn't sit well with the 7-Eleven folks, so they built an even more imposing and grandiose outpost to compete on the adjacent corner. The problem is, it's all style and no substance. The exterior looks cool and with the addition of a Laredo Taco Company on the inside, it appears to be a great stop to get all your convenience store essentials. However, the operational piece of this location is somewhat lacking and multiple times it made me rethink patronizing this location. Before going into my grievances, I want to recognize the good things. I like that there's ample parking. I drive an EV, so I don't need gas, so items a huge plus for me to pull up to the back parking lot and never have to navigate through the crowded gas pump area to find a spot. Love that! Next, the team here is nice and friendly. No complaints here whatsoever. They also have a self-checkout lane that is convenient and easy to use. Very quick in and out. Okay, now to what drives me nuts about this location. First- be sure to check the expiration date before you buy something here. Twice I've made purchases and got expired goods. One time for some milk and another for cheese and crackers. Never again- I'll always check from now on. Second, the smoothie machine is always broken. The smoothies are awesome- but there was a time when I came here like six times in a row and it was out of service every time. I asked an employee when it was going to be fixed and they said "tomorrow", and guess what- it wasn't fixed tomorrow or even days after that. Once it did get fixed, it was dispensing weird (like spilling over the cup), then the next day- the machine was BROKEN AGAIN! Oh and the one time the smoothie machine was working, they had no lids for the cups, so I used a Big Gulp lid that didn't fit and I looked like an absolute crazy person carrying around this drink with a giant lid. The whole time was was worried the drink was going to spill. Overall, it's great that this location carries a wider array of items, but the lack of attention to operations at the location will almost guarantee something will be amiss. There has to be a way to have the experience match the promise of this bigger, glitzy building. I honestly cannot recall a time I've been to this location where there wasn't some form of disappointment. Despite the good things going for it, those things are undermined by the lack of operational excellence.

    Very Rude Hispanic Employee at Register... I told her I bought a Coffee and a Breakfast Sandwich…read moreand ots suppose to be Free Coffee with Sandwich but she pushes whatever Coffee she likes so I pay for everything and I told her I got the Coffee with the Machine that your manager was just cleaning and added ice to it and she pushes iced coffee and scans my Sandwich and total comes out to to over $8 when Coffee is suppose to be free. To make story short, she didnt know her job and just like another store pushes whatever button to make customer, who actually works for a corporate store, pay more than what it is suppose to be and who actually knows his job. She needs to be fired and also not yell and refuse service as well... no wonder they have a 1. Something star rating

    Photos
    7-Eleven
    Smoothie machine is always broken
    Smoothie machine is always broken
    Oh! Thank heaven

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    Oh! Thank heaven
    7-Eleven

    7-Eleven

    2.0
    (10 reviews)
    5.4 mi
    $

    Bad Customer Service at 7-Eleven…read more Customer service plays a major role in how people view a business, especially convenience stores that rely on frequent, quick visits. Unfortunately, many customers have experienced poor customer service at 7-Eleven locations, which negatively affects the company's reputation. Problems such as rude employees, lack of cleanliness, and slow service can make customers feel unwelcome and frustrated. These issues show how bad customer service can drive customers away, even from a well-known brand. One major issue with customer service at some 7-Eleven stores is employee behavior. Customers often expect basic politeness, but instead may encounter workers who seem annoyed, ignore customers, or speak in an unfriendly tone. When employees do not greet customers or help them when asked, it creates a negative atmosphere. Even small actions, like not making eye contact or responding rudely, can leave a lasting bad impression and make customers feel disrespected. Another problem is the lack of cleanliness and organization in some stores. Customers expect convenience stores to be quick and easy places to shop, but messy aisles, dirty floors, and empty shelves can make the experience unpleasant. When these issues are combined with unhelpful staff, customers may feel that the store does not care about their comfort or satisfaction. Cleanliness is a basic part of good service, and failing to maintain it shows poor management and low standards. Slow service is also a common complaint. Long lines at the checkout with only one employee working can waste customers' time, especially when they are in a hurry. If employees appear unmotivated or take too long to assist customers, frustration builds quickly. Convenience stores are meant to be fast, and slow service goes against the main reason people choose to shop there. In conclusion, bad customer service at 7-Eleven can seriously harm the customer experience. Rude employees, unclean stores, and slow service all contribute to customer dissatisfaction. To improve, 7-Eleven should focus on better employee training, higher cleanliness standards, and faster service. Good customer service encourages loyalty, while bad service pushes customers to choose other stores instead.

    Well I try to stay positive when I visit a spot. So let's start with the pluses. They had a very…read morefriendly and helpful cashier. They have products and were restocking the shelves as I was there. They were fast and convenient to the location I was at. Now unfortunately the minuses. I went there for gas and as I was paying I had to go potty with some urgency. So I go to the restroom, along the way from the front I have to maneuver around the aisles to get to the restroom. Once there I see the restroom is absolutely filthy and If I didn't have to go so bad and need gas, I would have turned around and left. They need to clear the aisle of excess product to make it mobility friendly.

    Photos
    Entrance
    Entrance
    Me at 7- eleven

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    Me at 7- eleven

    Los Merla Bakery - customcakes - Updated August 2026

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