The dealership has a decent selection of vehicles, but the customer service could use some…read moreimprovement. I felt a bit rushed during the buying process, which was disappointing. Overall, it's an okay experience, but not exceptional.

They Told me the finance company had two stipulations for me to get a loan…read more 1. Gap insurance 2. 3 year warranty These two stipulations cost me an extra $4000 on my loan and I was so excited to get my new truck I didn't think much about it. The finance company calls me to go over my loan and to my surprise they say to it looks like you went with the OPTIONAL Gap/Warranty protection for the extra $4000. Yes thats right, it was OPTIONAL so the dealership blatantly lied to me to get them some extra money. I will never recommend this place nor will I ever purchase another vehicle from them. I highly recommend no one ever go here or at the very least make sure you read everything before signing on the dotted line!

I dealt with Hans "Pete" ...apparently he is a top salesman and I can see why!!! He knows the…read morebusiness and was straight forward! My type of guy! I had brought a friend along that day and when we left that day my friend said he was gonna use Pete for his next purchase. I also want to mention the finanical manager Chuck Green was awesome as well!! Great experience for me! Kerry Turner Lakewood

I'd give a solid 2.5 stars…read more I went to AutoNation in Westlake because I had a sedan and wanted to upsize to a full-size pickup truck. After a couple weeks of looking, I found one that fit my budget, needs, and powertrain preference. I went in on a Saturday and talked to a wonderful member of the sales team, Denise. My experience here was a mix of equally negative and positive things. Denise was extremely helpful and helped me explore the options between buying new and used and I genuinely didn't feel like she pressured me into anything. I ended up deciding on a used F-150 which I later found out was previously a fleet vehicle. This did not bother me much since I have bought fleet vehicles before and never had issues with them (knocking on wood!). This truck had a cracked side view mirror housing, the rear two tires were bald, and the GPS and infotainment screen had connectivity issues. I owed just about exactly what KBB trade value was on my car, yet they initially offered me about $5,000 under for trade-in. After going back and forth we settled on full KBB value minus the cost to repair the windshield as it had a crack. Here's the crappy part-- during negotiation I politely declined every single add-on that they try to get you with. I didn't want paint protection, didn't want theft protection... typical run of the mill stealership bogus. When I got further into signing paperwork, I got tacked a $700 "paint protection" package that they said they put on all their vehicles dating back 3 model years or newer. I politely declined once again but I was told this had to be part of the deal as it was already applied to the vehicle. I asked if it was some kind of ceramic coating, to which the sales manager replied "we legally can't call it that." I stated once again that I didn't want it, and he said that it was actually part of the price of the car but that they couldn't list it as the price that you pay on their website. I responded with "that sounds like b*llshit to steal money from people." The manager instantly shifted his attitude from positive to flat. I was too far in to signing the financing paperwork to be bothered with this issue--which is exactly what they want from people. I scheduled an appointment later in the week to get everything taken care of that they promised they'd replace. They replaced the two rear tires, as well as the side view mirror. The GPS/infotainment was a different story. They told me I had to call Ford to fix some kind of "fleet block" that the truck had on it. While the truck was in service, I called the proper FordPass hotline and jumped through a couple hoops and then finally spoke to a TAC technician. They said this was the dealer's job and there was nothing they could do remotely but assist the service tech through the process. To make a long story short, service later found out that the telematics control unit needed to be replaced and reprogrammed, and refused to do it asking me for $1100 out of pocket. I now have a 2024 truck with a broken GPS, no FordPass connectivity, no Wi-Fi capability, and a clock that isn't in sync. This is something they promised me they'd fix, but since it wasn't written on a we-owe they're sending me on their way and not doing anything about it. Am I happy? Absolutely not. I spent a good chunk of change on a truck that was advertised one way and ended with an impaired part of the ownership experience--one that is arguably the part that you interact with the most on a car. Would I come back to this dealership? HECK no. I wouldn't even be coming back for their service department. Did I mention they kept the truck from Thursday all the way until the next week on Tuesday, without giving me any kind of updates or a loaner vehicle? The only updates I ever got happened when I called and harassed them. Overall I'd say it was a typical dealership experience, with an extra $1,100 I have to spend if I want my infotainment to work correctly because they lied about their willingness to fix something to make a quick sale, and blatantly gaslit me saying "we said we'd take a look at it, not fix it."

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

The worst dealership I have ever encountered. The salespersons, sales manager, Finance manager are…read morevery unprofessional, never respond to concerns, never call back, do not address customer concerns. We are out of state and bought a vehicle from them middle April. The 45 day temporary tag expired today, June 01, 2026. They have refused to give us the title, permanent tag or extended the temporary tag to 30 days. No one has deemed it fit to keep us informed as to what is going on and why we have not received an extension. NO ONE SHOULD DO BUSINESS WITH THIS COMPANY. THEY DO NOT TREAT PEOPLE WITH DIGNITY

At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a…read morewarranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point.

I put down 1400 for a Nissan Altima and the car was great. When I returned the next day to let them…read moreknow about the wheel hub they put me into a Chevy Cruz instead. Not even three days of having the car it was leaking oil and then the day after they fixed that problem my car wouldn't start. It's still sitting in my driveway with seven bad sensors and still won't start. I'm disappointed

Went to look at a specific vehicle. I did not see it at all on the lot. I was greeted by a young…read morelady. She had me fill out a credit app right away. I didn't have a co-signer and was looking for something under 10k. The manager then comes out and shakes my hand and tells me they have one SUV that I qualified for. It was a 2005 GMC Denali. 140,000 miles and a cracked windshield. I asked if there were any sedans available, I was told "no". I was also assured that if I wanted to qualify for a better car selection, I'd need a co-signer. I called a woman who works in the car industry for years. She strongly suggests that if you are trying to rebuild your credit, go to the big chain dealerships... Liberty, Ganley, Motor Cars, etc. They have programs "special financing" for those who are trying to get a reliable car without the insane miles and who don't have the best credit. Dealerships like this will just put you in cars that are on their last leg. I wanted to see what they had and was disappointed in how management specifically treats potential customers. Bottom line, people need cars and may just take a chance with dealerships like these. Be careful.

Honesty, fair pricing and communicative. I don't even think…read moreabout taking my car elsewhere.

An incredible team and service all around…read more You can trust Bruce's to get the job done the right way.

In the years I've used yelp, this is only the second review I've ever written. And I feel like I…read moreneed to write this review because my experience went so dang well. So here we go: I'm a 33 year old lady who has had the good fortune to have supportive people around me who will help me negotiate things. But I'm a grown up! I need to fend for myself! And that's how I found myself walking into a car dealership alone, terrified of the impending interaction. Would they take me seriously? Would they try to screw me over? Would they tell me I should come back with a boyfriend or father figure? (All three of these things happened to me the last time I financed a car, a decade ago.) But it was pleasant from the start! The girl at the front desk was so friendly and we chatted for a few moments while we waited on the salesman to arrive. And he was great, too! His name is Scott and I highly recommend him. He was friendly and professional, and still was able to joke around with me. I told him what I was looking for, and we walked around the lot to see options. He even showed me a few cars that were cheaper but in great condition to keep my costs down. He was great about only sticking to cars in my price range. I test drove a couple and decided on one. Next came the nerve-wracking part: financing. My credit isn't trashed, but it could be a lot better than it is. I put my game face on and got ready for the humiliation, but it never came. Jeff was the finance guy, and he couldn't have been friendlier. He even got me a kielbasa sandwich when I mentioned I'd seen him eating one earlier and it looked delicious (in hindsight creepy on my part, but he took it in stride). I told him what I was willing to pay monthly, not even sure if it would pan out due to credit, but he managed to get me slightly under what I was expecting to pay. I was treated with a ton of respect and it really, really meant everything to me. Walking into a dealership, I'm sure a lot of people, especially women, feel they need to instantly go on defense, with me being no exception. I had my guard up but was so happy that it was a total breeze, and actually an enjoyable experience! I kept waiting for the Bad Moment, the moment that would leave highly-emotional me crying and running for the door, but it never came. To sum it up, I LOVED my experience, and I love my car! Definitely give this place a chance, especially if you're working with Scott, Jeff, or Akira!

HORRIBLE! Stay away from this dealership! I live in California and never in my life have I…read moreexperienced this type of customer service. Got approved for a loan on a 60k car which was for the GTR, ok great. Come to find out the car was in a pending sale. If I knew it was in a pending sale I would've never ran my credit. 3 days later no phone call or email very poor communication. I don't see the problem here I got approved for the loan I'm downing 10k I honestly don't get it you have a serious buyer that's from California that didn't even look at the car and is still Willing to buy it and ship it at my expense, but I guess the sale associate I believe her Name was akira still wanted to go fishing. imo if I was a sale associate If your trying to sell A car sell it don't beat around the bush. This would never happen in California I promise you that. And if I could give them zero stars I would.