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11 months ago

Reasonably priced and easy to book! All rentals come clean and organized. Will always use while I'm nearby for my party needs. Thank you!

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2 years ago

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2 years ago

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Goettl Air Conditioning and Plumbing - Simi Valley

Goettl Air Conditioning and Plumbing - Simi Valley

2.1
(129 reviews)

My AC unit was on the verge of going out, so I contacted serval companies for quotes to replace the…read moreentire AC system. I already had a service contract with another company, but ended up purchasing the new system with Dutton. Most of my dealings were with Service Manager W, who pushed to have the install of the new AC happen on May 31st, to meet their sales goal for May 2025. I had informed Service Manager W that I had plans that weekend, but assured me that they could complete the entire install within 5 hours, and would arrive first thing Saturday morning (8am). The 2 person crew arrived on time, that consisted of 1 person doing all the heavy lifting, and the 2nd person being a helper (it was literally their 1st day on the job with Dutton). At the end of the day, it took over 14 hours for the crew to complete the install. When they left, the new unit was running, but was blowing warm air, increasing the temperature in the house upwards of 90 degrees at 10pm (ended up being that the installers had not reprogrammed my Nest thermostat to the specs of the new system). Below are the events that lead to the 14+ hour install, and trailing events that occurred, that took approx. 2+ months to resolve. * My install required a crane as the main unit is located on the roof of my Condo. Crane company hired for the install, was prompt and on time. The problem? The new guy that picked up the new unit overlooked picking up the main unit (condenser?) that was supposed to be placed on the roof. Due to no condenser to lift, the crane operator left, but not without getting paid in full (included in the price of the new unit). Ultimately, a 2nd crane company was hired by Dutton to complete the job (I did not pay for the 2nd crane to come out). * After the new system was installed, I noticed water draining through the secondary draining system, rather than draining through the primary system. Called Dutton back out to fix that issue. * Noticed that when the new system was running, condensation from a pipe in the ceil (pancake AC system) was leaking onto the ceiling in the hallway. Had to call Dutton out again, to have them fix by placing insulation around the pipe, to prevent dripping onto the ceiling below. * Due to the lengthy install from 5/31 and other issues, Dutton threw in a free surge protector for the new system. Good gesture by Dutton to right the wrong. When Dutton initially came out to fix the draining issue, they were supposed to install the surge protector at the same time. While 1 person was working on the draining issue, another person was supposed to install the surge protector. In order to install the surge protector, the AC unit needed to be turned off. Unfortunately, the person who was installing the surge protector, was installing it on the wrong unit (6 other AC units on the same roof), and turned off my neighbor's unit by mistake. Needless to say, my neighbor gave Dutton an ear full, for turning off their unit by mistake, during a heat wave. The tech had a difficult time installing the surge protector because they had the wrong type of product for my unit. Dutton ultimately came back out again to install the correct product. * To gain access to the system for maintenance inside the house, particle board was used as tiles for the ceiling in the hallway. Due to the many times Dutton had to come out to work on the new system, the particle board was damaged, and I was told that Dutton's contractor would come out to replace with new titles. It took approx. 2 months for the contractor to come out and replace the damaged titles. * Included in my purchase was an inspection and testing by the County. I was told by Dutton that they would submit the paperwork for the County to come out, to complete the inspection and testing. It is now the end of Aug 2025, and I've not heard from the County to schedule the inspection/testing. As of now, the new system is working well, and keeping us cool during the summer days. Although I choose Dutton to purchase my new unit due to the discount they provided me, I should have went with the company that I already had a service contract with.

The service person we had seemed completely unknowledgeable IMPORTANT: this company was recently…read morepurchased by a large equity company. You are not dealing with a local company anymore so any reviews prior are likely not relevant. We had 2 service calls and both times the technician was unable to service our standard mini-split. When we called another local vender the unit was repaired in 10 minutes as the only problem was a minor leak. Dutton charged us $252 (later refunded) took 5 hours of our time and the other local vender charged us half of tis and fixed the drainage issue in 10 minutes flat.

Highsmith & Daughters Plumbing

Highsmith & Daughters Plumbing

4.9
(368 reviews)

Have used Matt and his crew many times over the years for a variety of plumbing needs. Always…read moreexcellent service, knowledgeable, and honest in their assessment of the problem and the best solution available!

Ok these people are just fantastic. From initial call to finished service (and it was major) they…read morewere friendly, polite, patient and provided first class service. Matt, Vanessa, Trent, Derek and Baggio treated me kindly and also respected my home while doing the job they were hired to do, which was an entire repipe of my home. I would not wish this on my worst enemy due to how intrusive and destructive repiping a home is, but Highsmith and Daughters made this process as painless as possible. Nothing was broken, scratched, damaged in my home other than the drywall they needed to open up to repipe. They ran plastic runners over my carpet and tile, and also covered up electronics and appliances. They were on time, friendly, did proper work and used the best materials. Helped me with some other items and took time to answer all my questions while they were onsite and offsite. They also dealt with a very nosy neighbor professionally as well which I appreciated. I emphatically recommend Matt and his business and all his employees, who were wonderful to deal with from pre-sales walk-through to project end. Also definitely consider the man they refer drywall repairs to. His name is Dennis and he is also fantastic and a Level 5 drywaller. Tip top all around. Thank you Highsmith and Daughters plumbing.

Louis Party Rental - partyequipmentrentals - Updated June 2026

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