If you stop at this location, make sure you get Rodrigo B!! He was so kind, welcoming and patient as my mother and I considered different pieces. He also offered other suggestions that he thought we might be interested in. They had a pretty good selection but it did seem that there was very low availability in multiple pieces that we were considering. Ended up leaving with a beautiful twiggy and card holder. Very appreciative of Rodrigo and can't wait to return and see him! read more

Louis Vuitton Nordstrom Chicago - Leather Goods Near Me - Chicago, Illinois

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Don't waste your time shopping at this "little" location, when you can get the True Louis Vuitton customer experience at the LV store on Michigan Ave. My recent encounter with the Store manager/sale associate Crystal H is Not the LV experience I believe anyone should have to encounter her attitude is definitely not management material! I'm now in contact with LV CEO/President Americas Megan Grant's office in New York. Don't waste your time in this store. read more

Came in to view the selection of fragrances. They pretty much have all of the main line and some of the special ones. Lamar was great help in informing me about the fragrances. He even hooked me up with a free sample. Great service I would come check it out if you have the time. read more

High end prices, low end service. This is the worse service I've ever experienced at any high end store. I ordered some shoes while I was visiting this location on vacation. I told the sales representative that we would be leaving town to head back home so send the shoes to my house. I gave her my mailing info. When I get back home the shoes never came. I tried calling the store. It's impossible to speak to anyone at this location. I reach the call center. She told me the shoes were sent to the store for me to pick up! I canceled the order with the call center representative. I sent a message to the corporate office and never received a response. What a surprise. My husband was expecting the shoes for Father's Day so I went online to order the same shoes along with an additional pair of shoes. I received two pair of shoes yesterday, which I was expecting to be my order. Wrong! The Chicago location never canceled my order like I asked them to! They sent the pair of shoes anyway after I already ordered them from online. I'm still waiting for the second pair of shoes that I ordered online. Now I have to fight with them to return the pair that I canceled. It's starting to look like Louis Vuitton needs to invest in better quality management, service and competent customer and sales representatives. Their merchandise is not worth dealing with this incompetent and inconsiderate service. read more

I had a worst experience on this store. The customer service of this store was horrible. I went to accompany with my sister to get a new LV bag. While she was deciding on which purse she would purchased, one purse had caught my attention. I've asked a sales lady for the price because there was no price tag on the bag. It took her a while to look at me. When she finally did, she told me to step back. I'm a proud owner of a few LV bags, but the way this sales lady treated me, I really don't want to be! She was very rude, and the way she told me to, "Step back," motioned her hand as if she was shooing me away, then scan the bag or do whatever she had to do to check the price was very unprofessional! I wanted to get that bag, but I ended up going to Chanel to buy a bag there...I really wish I knew the name of that sales lady! She needs to take up a training on "Customer service," so she can be better in this profession! I'm not saying customer is always right, but when a customer, (like me), ask for a price of a certain bag, don't shoo them away...I think we were there at around 7PM, (on December 29, Monday), I don't wish for this sales lady to lose her job or anything bad, but I do wish that she gets trained in "Customer service!" The reasons why I wish that she would go to these types of trainings are because she made me feel like I was going to steal the purse/bag, she made me feel like I can't afford the purse/bag, she didn't want me to purchase the purse/bag, and other reasons. read more

Beautiful merchandise. High priced items, however the service is outstanding! Their products are well made and their selection is great and the store is welcoming! read more

The worst high end customer service ever! The purchase from Ronrico the local aka sale rep who went on vacation and everthying went into limbo was a disaster. Calling the store goes to directly to the customer service, yes, call center limbo!!!!!! We had to go to the Boca Raton store to get things straighten out. My customer service experience at Walmart is so better. How about some customer service training!!! read more

More like Ig-nord strom, because whenever Barbie sees a Vuitton store, she walks in the other direction. This is a Louis Vuitton store inside the North Bridge shops which is a very fancy high-rise shopping mall just off of Michigan in downtown Chicago. Nordstrom itself is one of the higher end of the department stores but nothing compared to a Louis Vuitton which is a brand that Bobby hates and literally charges 3 to 4 times the average bag price, for some strange print bags. I said Barbie, but apparently my voice dictation thinks I date someone named Bobby. I don't think even if we had the money to buy Louis Vuitton bags that we would really be buying them all too regularly. But the people in here were nice and it was eerily quiet so I felt bad for them. Hopefully they don't get paid on commission because it doesn't seem to be the busiest store. I wonder is Nordstrom going to make it a thing now? Are they going to be adding Louis Vuitton stores to a lot of their department stores? Is that how they think they can stay relevant? I'm not so sure. I guess we'll find out. read more

Louis Vuitton Nordstrom Chicago - We the nord - Leather Goods Near Me - Chicago, Illinois

Impeccable service as always . Due to social distancing they only let a few people in LV at a time so things are roped off . You must sanitize your hands before entering as well as keep on your face mask . I ordered online for pick up in store and my visit was flawless and pleasurable as always . read more

Jason the store manager is an awful addition to this store. I came in person today to address an issue I was experiencing from a package I picked up about two weeks ago from the new LV collab. When I picked up my purse the bag was dented, box broken, no ribbon, and my limited edition stickers were missing. Jason said he'd follow up with me and corporate but never got back to me. When I came in today he was defensive and hostile. Another associate, a minority, tried to address my concerns and was very helpful but Jason kept stepping in talking over him even when I asked him not to. Jason also put his finger in my face and made me feel very unsafe as a woman. I asked if I could have some perfume samples (because corporate told me I could) and Jason told me, with attitude, all he had was male samples and brought me that. Never offered to order me female ones. Jason raised his voice and was just overall professional. Corporate confirmed my stickers were in the box, and I told Jason that. His defensive to me suggests he either took it or someone in store did. Either way, piss poor experience. I'll never come back. read more

This location is my favorite. The staff seems to enjoy what they are doing and it shows. No one was pushy and let us look around. Please note they take social distancing seriously so there might be a wait which was nice as I had more room to look around. read more

In the huge sea of constant disappointment when it comes to my experiences with Louis Vuitton, the boutique at LV Nordstrom is a shining light! Frantically searching for over a week, to find a specific item from the Holiday Vivienne collection, all I kept running up against was no online inventory anywhere in the world and only a handful of stores in the US showing availability.....but nothing near me. So a normal person would think no big deal, I'll just call the store But here's the catch.......although you think you're calling a local store, every single, individual, LV boutique phone number routes you to their main 800 number and they refuse to put you in touch with the store and given there is no available online inventory, and they refuse to connect you with the place that *has* the inventory, well, there you go. You can see the availability but there is literally no way to obtain the item unless you live nearby & can make a mad dash over there before someone else snags it. Can you sense my frustration? (because I'm not trying to hide it) Well, frustration has turned into elation.......I called the Nordstrom switchboard, who put me through to the LV boutique voicemail system & this was the closest I got to connecting to an actual store so I took a chance & left a message........they actually called me back within 24 hrs and they still had the item I was seeking! My service advisor called down to the department to have them set my item aside, so no one could get it while I was trying to complete my purchase which was a fantastic customer service touch......guaranteed it was waiting for me! Then he took all my info over the phone & texted me to confirm everything went through & then I got the official email order confirmation. So thank you to the staff at the LV Nordstrom boutique for checking your vm & contacting potential customers & making their Vivienne dreams come true. I can say for fact that none of the promised messages that were supposedly passed to the boutiques from the main 800 number have resulted in a return phone call to me read more

I'm not sure if the SA's in this store are just plain racist or if no one was one the clock during my visit. Walked in today with the intention of picking up another bottle of L'IMMENSITÉ and some samples of the new spring scents and was not greeted, was not spoken to... was not even acknowledged. Wow. My cousin and I were in the store for at least 10 minutes before we loudly asked "IS ANYBODY ON THE CLOCK? GUESS NOT" before we just walked out! There were literally 3 SA's in the store, one was helping someone else, but the other two just stood at the men's back counter speaking amongst themselves... Extremely unprofessional. I'll take my business to Oakbrook or the other Chicago location. read more

Awful customer service. Guy who took care of my request was rude and I expressed my discontent with a product I had delivered to the store. Do not recommended. read more

Short review. Was at Nordstrom yesterday and saw LV. I wanted to go in take a look and possibly purchase the classic tote they have. There was a line and there was a lady whom you had to check in with. She asked what am I looking for and then said there is an hour and 15 mins of a wait to get in. It was very hard to understand her as it seemed she was mumbling. There was no facial expression on her whatsoever and that the initial customer service and attitude you are looking for from LV. The check in experience was more like a drive through with her attitude. she told me the wait time and took my number to call or text when they are ready. I said ok. Guess what? Never even received a call or text to come back. See yaaaaa! read more

Vern helped me out tremendously! Would recommend to family and friends! He went above and beyond to help us get what we needed. He was in a super good mood and honestly seemed genuine! read more

Update: Kirsty is still the best- the ONLY sales associate I'll ever go to. thank you again Kristy was super nice and helpful today! I will say - she is probably THE NICsales associate I have EVER spoken to in any Louis Vuitton store location. 5 stars for HER. Needed an order for my cousins 25th birthday if an item that is continuously sold out. I had called Louis Vuitton number listed on the website (the 866 NOT THIS LOCATION) and the woman who answered told me out of stock. When I asked if she could check on locations having it in stock she refused and told me it wouldn't be. It's disappointing when you get that sales associate on the phone - so unhelpful... (has NOTHING to do with this location). So happy/thankful that I didn't listen and called this location anyway. Thank you Kristy for your help! Can't wait to work with you in the future! read more

My experience here seems to be opposite of many others. I purchased a key cles online and upon delivery decided I wanted a monogram one instead. I decided to exchange in store. I called LV customer service and they assured me both the Nordstrom and Mich Ave locations had the item I wanted in stock. Great. So after driving around for 10 mins, got a parking spot not too far away from Nordstrom and walked into the LV store. There was a customer checking out, so I just got in line behind him as I knew exactly what I wanted and wasn't there to browse. A cute older SA noticed me (Tony maybe? Tommy? can't remember his name), smiled and walked over and asked what I needed. Told him I wanted to exchange my damier ebene cles for a monogram one. He was kinda like, oh shit we had 3 yesterday but think they all sold. Ugh. He went back to double check and they were indeed sold out. He then pulled out his LV iPad and noticed that the Mich Ave store currently had 3. He contacted his friend Trent at the other location and had him put it on hold for me. I mentioned how I just paid for parking and wondered aloud if I should walk or just drive. He suggested I walk as parking could be a pain and gave me directions from the store on the best route to get there. I thanked him and left. After I walked out of the store and turned a corner, I apparently went the wrong direction as Tony/Tommy ran after me and said I was going the wrong way. I told him my lazy ass was not going to walk to Mich Ave and was headed towards my car. This was my first experience in a LV store as I typical make my purchases online. The customer service I experienced was great and was what I'd expect from a luxury brand. Plus I walked in only carrying a mere $200 Madewell bag. Not sure why others here feel that they should be treated differently/better in store bc they have LV on their arms, but ok. I'd say give this location a shot. And if you do, make sure to ask for Tony/Tommy! And if I completely made his name up, look for an older, cute SA with a British accent. read more

I cannot express enough how much I love Louis Vuitton! Especially the one on Grand Ave in Chicago!! The staff is always amazing and so accommodating!! The reason I keep coming back to purchase bags and accessories! Toni is an absolutely fabulous person! as well as all the other sales associates! Thank you again LV...I will definitely return! read more

Great staff, but they are very busy. It's best to have an SA pull items. The line can be very long so make sure you plan around it. If you don't want to use a Nordstrom card then go to Michigan avenue Louis. Larger selection read more

Was help by Hector. Great advisor and help me pick out the best wallet. Busy at times but store staff is great once available

Yassss gaga Love this place!! Its one of the best LV stores around Highly recommend to anybody in the world read more

My husband bought me a $2,800 purse for my birthday from this location. Louie Vuitton discontinued the purse I had been wanting so he asked about their return policy in case I wanted to return or exchange the one he picked out. I decided I didn't love the purse and went back to return it. When we went to return the purse we encountered JUAN. He was extremely rude and unprofessional and seemed very uninterested in helping us. He displayed the worst customer service I've ever experienced. If you're looking for a Louie Vuitton I highly recommend NOT going to this location. read more

This location always has the best customer service and most helpful advisors I have ever been helped by! I live in Lakeview with two other locations extremely close to me but I just prefer the way that I am treated and helped here more than any other locations. The staff is knowledgeable and honest and doesn't rush me or make me feel bad for looking at more things than I buy. Absolutely will keep coming back to this location as out of the 4 locations that exist for Louis Vuitton in Chicago, this is by far the best one! read more

I hate trying on so many bags at luxury stores esp during the holidays when it's so crowded. I'd rather just get the bag I want and go. I live near Michigan Ave but this smaller store in Nordstrom is closer so I decided to come here. I called beforehand to make sure they had the speedy I wanted in stock and the lady on the phone was super nice. When I went to the store, the beginning service was not great. They have multiple entrances but 3 of them are shut off. Why? This makes no sense and it seems like they want you to wait in line or something to enter the store. Anyway, apparently you go into the entrance from the side. Again, it's just kind of awkward. When I did get service, it was good. The lady was nice and provided fast service. She also approached me which I appreciate. I didn't catch her name. Everyone was nice despite me looking not so put together. I just live across the street and am not going to dress up to shop. I'm not sure why people perceive they received bad service because of how they were dressed/looked. No one treated me with disrespect. I think if you just act like a normal person you'll get normal service. Overall I would come back here. read more

I ordered online and picked them up from this store. Meg showed me all of my items and when I asked her about getting one of them hot stamped, she walked me through the options and told me to give it about an hour and she'll text me once it's ready. It hasn't even been an hour yet and I already got her text. Really great experience! read more

Louis Vuitton Nordstrom Chicago - Leather Goods Near Me - Chicago, Illinois

Making people wait in line when there are literally people sitting on their phones inside, or just taking Instagram pics is just wrong. Then when you finally get in to try on a scarf you planned to buy, the sales person tells you "it can't touch your skin". Will never shop this store again. Rude sales people. Horrible experience read more

My husband stopped by today wearing head-to-toe Adidas. One of the sales associates looked him over and asked "can I help you?" with a rude attitude and didn't bother to move closer to him. He politely declined and instead went further in the boutique where another associate offered to help. My husband showed him a picture of what he wanted and proceeded to purchase it. Marco was the associate. He was professional, polite, and gracious. He even offered him a beverage as he was waiting for his bag to get wrapped. Great experience buying with Marco, strongly recommend. read more

I have been a loyal Louis Vuitton customer for over 3 years now. I have gotten most of my bags at the Michigan Ave location. However, I fell in love with one of the bags at the Nordstrom location. First of all, I walk in and no one offers to help me. It was me who had to walk up to someone to ask for help. I told him the bag I wanted and he grabbed it off the shelf and walked over to the register. HELLO. I told him I wasn't going to buy the display one. And he rudely told me that it was the only one left. So he gave me different numbers of different stores to call that had it. I asked if he would do it since I was the client and he told me he couldn't now cause he had to be on the floor for customers. I said "don't I count as a customer" and he said yes but I am not calling now. He was extremely rude about it all and not at all helpful. read more

Miss crabby ass mood today stemming from some events. And what do I do to make myself feel better? Um helloooo Retail therapy. I thought I'd stop in Nordstrom to see what I can blow my money away on. Louis Vuitton.. sure whynot. I'm not the type that likes labels on my shit to advertise to the world.. oh looky here, look at me!!! I'm RICH or pretending to be and so I'm so much better than you bums!!!! Not my style at all... but I thought their new joke bag looked cool so why the hell not, with the LV monogram all over. The sales people are fantastic.. so much more nice than the snooty ones in Portland where they're too good to talk to you until you buy something. Now my new pretty handbag can go play with my pretty Christian Dior saddle bag in my closet. I tooled around town with Louis Vuitton today and it hindered me from going on a murder spree. Good retail therapy. read more

ASK FOR MEG!!! She is AMAZING!!! I've purchased several items with Meg and she always makes the process fun and extremely easy. She's so sweet, kind, warm, professional, efficient... I just cannot say enough great things about her! She always responds to text messages, and my packages always arrive impeccably wrapped! I wanted a handbag that had extremely limited availability, and Louis Vuitton was no longer adding names to the waiting list for this specific item. I spoke to Meg about it, and she said she would keep a lookout for this bag if it ever became available again. Wellllllllll, the Amazing Meg received this bag in their shipment and she text me right away so I could purchase it!! That level of customer service is what makes her so awesome!! If you're looking to purchase anything from Louis Vuitton, ask for Meg and you will not be disappointed!! read more

All I wanted to do was look at some wallets....and touch bags that I can never afford. Okay, I could easily charge $3k on my credit card, but a girl has student loans to pay back and a macaron addiction to feed. *sigh* Still, it would have been nice to be greeted and not given a dirty look! This LV is located inside Nordstrom, but I guess they don't offer the same level of customer service. Marc Jacobs, Celine, Alexander Wang, etc displays are right outside of this mini store. The sales associate in that area was so friendly and let me touch and try on as many bags as I wanted. She would get my money if I were in the market for a luxury bag! read more

From my first purchase five years ago to my last purchase, a few months ago - nothing has changed - it's fantastic! I've made several trips to the store and I'm always treated in a gracious and helpful manner. If an item isn't available, the various SAs I've shopped with always go above and beyond to help find what I'm looking for or suggest an alternative. I've also ordered over the phone and that's been great as well. Highly recommend this location. read more

Dare I say this Louis Vuitton boutique outpost in Nordstrom is better than the flaship store on Michigan Ave? Everything about this LV boutique makes you just want to BUY. The Sales Associates are the nicest, coolest people in the world. They are helpful, extremely knowledgeable, and genuine. For a boutique within a dept store, this LV has alot of inventory. They carry all the LV standards as well as the limited edition pieces They also sell shoes, which is a big plus. Lastly, the space itself is big and condusive to shopping! read more

Top rate service. High quality products. Love that I can use my Nordstrom credit card and stock up on reward points. read more

So happy! Was at Michigan Ave store and bought a speedy (love)! When was leaving another happy customer asked what I got and showed me her purse, I noticed right away what I assumed was her initials engraved. I was like "oh I like that" she replied: "yes, complimentary hot stamping of initials ". Oh I thought.....as my sales associate didn't offer me that or did they when got my Neverfull bag. I was too tired to go back as ask. I sent email to customer service to inquire and sure enough, they replied pretty quickly, apologized and said could bring back to Michigan Ave or other location at Nordstrom. I wasn't going back to Michigan Ave! They sent email to Nordstrom location and nice girl (sorry didn't get name) said I could bring them in! I brought in on Monday about 5:15 and Sydney Taylor greeted me with a smile, went over my options and said be ready in an hour! Wow! Then Bryan Dominguez smiled and said yes, he would do now. Hour later I am back and looks so cute and now personal! I know this is not World problems, but I would definitely go back to them at Nordstrom location any day over Michigan Ave! Great service goes a long way! They were both so happy and can't fake when you like what you do and good at it! Good job Louis Vuitton with these 2! They should run a customer service campaign! Sorry so long, but too many people take time to complain, should recognize people when they just Rock! read more

Louis Vuitton Nordstrom Chicago - Love! - Leather Goods Near Me - Chicago, Illinois

Firstly, buying a LV is extremely pretentious BUT it's what the wife has been wanting. A week before Valentines Day and I take my ass all the way into Chicago, from the suburbs, to get this bag. I get to the store and it's not in stock. No problem, like any business of substantial quality, I should be able to order the item, at the store, and have it delivered to my house. After waiting at the store for 20 minutes for JUAN to place an order, because of the 10+ employees standing around, he's the genius who can only place the order. I tell him the exact bag I need, he seems to have some difficulty locating the screen to order and FINALLY tells me to swipe my card. I start by inserting my AMEX, which gets a security denial, that's cool, the company is looking out for number 1. But even after the phone call to authorize the purchase, still get a denial. After a dozen attempts, I'm like I'll try a different card. Same shit, I'm like WTF?! This is starting to embarrass me because I'm looking like a broke ass ninja who can't afford this damn purse. JUAN, is no help aside from saying, "Try it again"...At this point I'm thinking the stores system is the damn issue. I pull out my wallet, because I'm like fuck it, I'll just pay the $1600 in cash and JUAN says, "Try it again", for the 20th time. But I say, I'm just gonna try it as debit, which it finally goes through. So on top of this headache, I get an email two days later telling me my purchase is ready for pick up at the store....I call the store, DIRECTLY, and the silly ass broad who answers says, let me contact the store to see if they can ship it to you, because it is here, in the city. I'm like, contact the store?!?! YOU ARE THE STORE! She gets back on and says it'll be about 48 hours for a reply, or you can just come pick it up. YES KAREN!! That's what I want to do, spend 2 hours in traffic, pay another $40 to park in your garage, to pick up an overpriced piece of dead cow because you people are too inept to do your damn job. Do yourselves a favor folks, if you need to buy some LV shit, go somewhere else! read more

Extremely unprofessional! Me and my gf walked in today n NO ONE even bother to ask if we need anything. There were only two S.A. We waited for like 10 minutes n saw one coming from the back to check the drawer. So we asked if we can see one of the wallet that we actually wanted to purchase. He said he will ask someone to help n left. So we waited for another 10 minute, guess what no one showed up. They were just rude and so unprofessional. If u really looking for anything from LV, just DO NOT come to this place, otherwise you will see the WORST, HORRIBLE, RUDE S.A. ever. read more

I visited yesterday. I walked around a few minutes noticing several free sales associates. None of her asked if they could help me. I had to go up to one and ask do help. He didn't even ask if I wanted to look at bags. I was wearing nice clothes and carrying a $2500 LV bag on my arm. Thanks a lot. read more

I'll start with what went well. The actual physical repair looks amazing...it's like I have a brand new bag! Very happy with that part of the service. What was extremely frustrating is that I brought my bag into the LV store inside Nordstrom in Chicago on 1/19. The woman told me it would be 6 weeks before my item was back in the store. I grumbled that 6 weeks sounded too long and explained that I needed it back before my vacation on March 5th. She repeated that it would be 6 weeks maximum, which, would bring us to March 3rd. I agreed and handed my bag over. About a week prior to March 3rd I called the store to ask if my bag was in. I waited on hold for over 15 minutes only to be connected to a call center that told me the status of the repair hadn't been updated in weeks but the gentleman said he would call me when it was. He called me a day or so later on 3/1 telling me the back had been shipped and it would arrive by Friday 3/3. I called on Friday 3/3 and the woman at the call center said the bag had not arrived yet but likely would by the next day. I called on 3/4 and the woman from the call center said "No idea when it will arrive. Probably won't be for another few weeks." I asked to speak with someone from the store and after a few minutes I was transferred over. The woman was rude right away and hardly let me explain that I was quoted 6 weeks. She replied, "Well, that's not true because we would never say 6 weeks because it's 6-8 weeks." She then looked up who I worked with and told me, "She is one of our most senior people and never would have said 6 weeks." Well, she did. And now you are calling me a liar. I told her I was unhappy with her service and she told me she couldn't do anything for me because they quoted 6-8 weeks and we were still in the time frame. I was shocked at how rude she was. 2 weeks later I got a call from the store that my bag had arrived, just 1 day over the 8 week mark. I came into the store and paid full price for my repair even though the service was awful. No one at their call center knows how long it takes for bags to arrive and there is no tracking on the packages. That is absurd to me. I submitted the review above directly to LV when they sent me an email saying, "How was your experience?" It's been 5 months and I have heard nothing. I can't believe they would ask for feedback and then do nothing with it. If I ever shop at LV again it won't be at this location. read more