A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

My waxing experience was amazing! I've been consistently getting waxed the last few months and this…read morewax by far has been the best results. This was my first sugar wax and Maya did an amazing job. The suit was beautiful, comfortable, and extremely clean. Maya uses professional products and made sure I felt comfortable during the entire experience. I got the Brazilian, underarms, and legs, and Maya made sure no hair was left behind. 10/10 highly recommend. Best wax spot in Memphis!

I had the absolute best experience at Indigo Sugaring. Maya is extremely sweet, punctual, and very…read moreprofessional. She's very skilled and gentle, and ensures that you're comfortable at all times and thought your appointment. Her space is clean and she made sure to follow all Covid-19 protocols. I received the Brazilian and underarm service and was completely satisfied with my experience. I'm so happy that I found Maya and will definitely continue supporting her business going forward Thank you so much!!!

You could show up for the appointments. I booked online end of last week I confirmed my appointment…read moremultiple times. I showed up ten minutes before my appointment time its now thirty minutes after my appointment time no one is here. No one answers the phone it does not even have an answering machine. I should have just gone to the Ridgeway location.

Had been going to another waxing place and was getting super frustrated with not being able to book…read morewith the same person consistently....and as we all know not all waxers are equal. Went to a sugaring NYC and had Juliett. Super pleasant and made the process as painless as possible..lol.

This was my first visit to EXC and I am so impressed. i ordered full leg wax. its sognifigantly…read morecheaper than Goulds at EWC, everyone was super kind and positive. They saw me right away. Ashley made me so comfortable and she does quality work.

Shakira is the best and always does a fantastic job on my eyebrows and delivers outstanding…read morecustomer service. Request her for your next appointment.

This place is relatively new to the area. It's beside the Las Delicias where the Escape Rooms used…read moreto be. This was my first time seeking a wax in Memphis and I'm glad that I stumbled across this place. When I walked in I was greeted with a warm welcome from the receptionist. She scheduled my appointment; I received a email confirmation and multiple text reminders. The decor is comfortable and cute. They have snacks and water available in the waiting area (no wine). Brittany did my wax! She allowed me to express my concerns and she kept the conversation flowing. They don't use waxing strips and it was the most painless Brazilian I have had thus far. It's so smooth and the skin is soft; no remnant wax. Will be returning in 4 weeks!

Terrible. The waxes are low quality now since the good waxers have left. If I could leave 0 stars I…read morewould.

This was a good experience. I stopped in because they are next door to the Club Pilates that I go…read moreto. The receptionist/esthetician was so friendly that I was intrigued and eager to try the services. I love the fact that they use all natural products to perform their services. The establishment is really clean and conducive to the service they are providing. I got the wax. It was an interesting experience. I did let the student assist and whew...I would say the pain level is consistent with the traditional waxing experience. However, I look forward to going back.

Had my first facial today from Rachel! I was a little nervous (I don't know why), but it was an…read moreamazing experience. I was given a consultation on my skin which was followed by the signature Eden facial to address my own personal skin concerns. Not only did she focus on my face, but she also applied product and massaged my neck and décolleté which was a nice addition to the facial. The entire experience was so relaxing from the cleansing to the extractions. But most importantly, my skin looked so bright, plump and hydrated when she finished. I can't wait for my next one in 4-6 weeks.

I'm not shy. I'll tell you that I've been getting botox since I was 23. And well worth it I might…read moreadd. Because I don't mean to self-congratulate, but no one thinks I'm about to be 31 when they first meet me...they think it is more like 25 and that is all thanks to botox (and Terri). My favorite thing about Terri is that she doesn't overdo it. She's told me "no" more than a few times because she's the expert and doesn't want me to look like one of those Beverly Hills Housewives. Does it hurt? A little...but not as much as wrinkles would. So go ahead, make that appointment. You know you want to.

I still give European Wax Center five stars! Since…read morerelocating from Florida(with my last visit in Florida) speaking to the staff there reassured me that on my move to Tennessee that I would receive the same service. Those ladies were right and I have a received the same great customer service! - upon today's visit I received an email to redeem 50% off and I gladly pulled up the app, set a reservation time using the app- I headed out the door to the nearest European wax center location to me I was greeted with pleasantries the front staffers - I showed the email where I had 50% off it was honored and accepted. Thank you! The wax specialist that took care of me on today's visit name was Jerricha she was informative and polite. Jerrica listened to my needs after my service was completed I tipped Jerricha in cash. I will be returning again for another service. Service $21 50% off Total $10.50

Still no service 17 minutes after appointment. Asked if there was someone else and got with a…read moretechnician who had only been there 2 weeks and couldn't do the job. Not a good experience. Manager totally on the defensive with excuses. There is a 9 minute grace period for a customer but a customers time.... Hmmm....