Top-notch customer service! The staff was incredibly friendly and helpful, greeting us as soon as…read morewe walked in. Overall, a really great experience.

Used to shop at the two separate locations all the time (Pink and VS) but then they combined the…read moretwo stores a few years back, and I was skeptical at first.. and I think that feeling was rightfully placed, I am still not a fan of the layout of the two in one store, but the people are always friendly here. On one occasion not too long ago, I forgot my wallet on one of the shelves and didn't realize until after some long shopping and returned back home; I called and they had the wallet and had it safely stored away in a safe. Very appreciative of them for that, and for that reason four stars.

Awesome place for people like me that have no clue what they're doing or when they feel like…read moredinosaurs LOL a very relaxing atmosphere where they make you feel like they're part of your family

Love this place!!! Great products. Huge selection. I say I want something that works with this as I…read morehold up something. They know what to get me! Very knowledgeable & beautiful place inside as well!

If I could give zero or negative stars, I would. This store and its ownership lack any semblance of…read morebusiness integrity or savvy. Shop there at your own risk, but I recommend you don't. Loads of other small business bead shops in the Chicagoland area won't scam and condescend to you. Visit #1 - Joe helped me select some beads and supplies, totaling $322. Toward the end, it got hectic, and all employees were preoccupied. I needed to get somewhere, and I had some questions to ask before finalizing my purchase. I eventually gave up, realizing they were too busy, and decided to purchase the items I had and return if I needed more. I told Joe I needed to leave to get somewhere on time and I'd like to check out. Instead of beginning the checkout process, he upsold me on other items. The checkout process took 15 minutes as they do not have an electronic register and process transactions manually. At no point did Joe mention that the checkout process would take longer than is typical when I said I needed to leave. I felt like I wasn't listened to and was being sold to without regard for my time or business. Throughout our interaction, I mentioned that I was new to beading and was purchasing supplies for a jewelry-making party. I mentioned that I wasn't sure I needed all these supplies and may need to return some. At no point did anybody mention the return policy is store credit or exchange only. Visit 2 - A week later, I had returns to make, about $99 worth. I called to ask about the return policy and was informed it was only an exchange or store credit. I politely asked if an exception could be made, considering this was not communicated before completing my purchase. The person I spoke with said she would ask the owner and call me back. They never called me back. I went in person with my boyfriend and we spoke with Joe. I told him I had items I needed to return and asked if it would be possible for an exception to be made to the policy, since I wasn't told the policy before they completed my transaction. He said no, that they only offer exchange and store credit. When I asked why an exception couldn't be made, he said, "Because that's how we've always done it." My boyfriend asked again if he would consider making an exception and Joe said he would ask Ayla. He went to the back to ask and returned, saying that Ayla said they would make an exception. I was appreciative, and we went to the counter to process the return. He used the card reader to attempt a return but kept getting an error message, and he said he did not know how to process a return. Regardless of whether a business offers returns/refunds, it is essential to understand the key functions of your systems. Eventually, we gave up trying to process the return, and he once again offered store credit and explained that the return policy was on their receipts. I told him that having the return policy only listed on the receipt and nowhere else when the return policy is no returns is not helpful because, at that point, the transaction is complete, and nothing can be done. This does not allow people to decide whether they want to make a non-returnable purchase. He responded, saying, "Well, we're a small business; we don't just want people to pay and to just say to them 'thank you for your money.'" (implying there is no way to get that money back now.) And yet there we were, in that exact situation. We asked if we could get our refund in cash. Mind you, there was a sign on the counter that said, "We're a small business, we prefer cash." implying they accept cash and likely have it in the register. He said he would ask Ayla. He went to the back once more, which is separated from the store by a curtain. Shortly after he went back, we heard Ayla (the owner) SCREAMING "NO. NO!! ABSOLUTELY NOT! I DON'T HAVE A HUNDRED DOLLARS! I'M NOT GIVING THEM ANY MONEY! I'M WITH A CLIENT!" and on and on and on. Everybody in the store could hear her. Joe returned and told us that wouldn't be possible, to which I said, "Oh, don't worry, I heard her." At this point, we had been there too long. I should have asked to speak directly to Ayla to resolve the issue and address her abhorrent behavior, but at this point, all I wanted was to leave and never return. Unfortunately, I caved and accepted store credit, which Joe insisted I did not need to use that day and could return and use any time. Did he think I would ever want to make a trip here again? As I tried to gather items for exchange, Joe felt it necessary to say, "You know this is one of the strands you returned." Yes, I know, but that was when I thought I could get a refund. This entire time, I remained polite and tried to offer feedback for a better experience, but was only condescended to. After leaving, I discovered they broke my debit card with their machine! It kept declining, and my bank said it was showing as "expired" despite the exp. date being months away. Don't waste your time or money here.

A gem of a place with gem people. A very sentimental necklace broke and I could not fix it for the…read morelife of me. I was absolutely delighted in my search to find Ayla's close by and stopped in to see if they could help. The staff was beyond friendly and helped with my necklace immediately. I left 15 minutes later with a fixed necklace and a restored sense of peace. The staff could not have been more helpful and nice.

I needed a gift for a friend and decided to stop here. I…read moredon't smoke but they have some really cool bongs here lol Anyways they were very helpful and since I have no idea on this stuff, they were nice about it.

If i could give this place 0 stars, i would. Not only was the cashier, Lexi, RUDE beyond belief,…read morebut she was not wearing her mask in the middle of a pandemic. She rudely explained that any issues we had "sucked but it wasnt her problem." Even if these issues we addressed to her "werent her problem," she didnt have to be completely rude and dismissive. She could've politely explained the policy, but instead chose to rudely tell us "that sucks but it isnt my problem" multiple times. I bought a product, and within 24 hours of having it and WITHOUT EVEN GETTING TO USE IT, realized it was damaged and defective. Even if there is a no return policy, i wasnt expecting my money back!!!! Just a new bong that WASNT DEFECTIVE AND LEAKING EVERYwhere.

I would be glad to go to your shop but I called to see what inventory you had and the only number…read moreyou have listed is your fax number. Maybe next time

This place is a cool spot to check out if your in the area. The guy has a wide selection of all…read moreyour wants and is super cool at the same time. The prices are very fair and the guy behind the register is as cool as the other side of the pillow lol!! If your around and need a smoke shop stop here for sure.

they usually have good product. the service is terrible. but only with the one round white guy with…read moreglasses. hes just miserable human being and doesn't seem to ever want to work there. highly recommend he gets moved to stocking or another location

I don't know how this company even has three stars they are terrible…read more I went and purchased three vapes for $30 vapes which were completely defective. They didn't turn on, They didn't charge, and They did not puff. They didn't handle it correctly we called ahead and one of the employee there said oh OK well come in at this time on this day because my other boss isn't gonna be so nice and give you a refund. What kind of a business tells their customer that? I just fed you $30 for defective vapes that I deserve my money back for, that YOU told me when to come in and what time to come in to get my refund and then not refund me. Do not buy from this company they're not worth it they're dishonest, they're rude and their vapes are defective. Never feeding my money to this company again garbage. Thank you for stealing my money......

I have doing business with KNL for about 8 years. I've had to talk to customer service twice. They…read morereturned my call within a few minutes. I've had no problem reaching them or with my orders. Panty dollars is accrued after your first order ,so you can use them the next time you order. You have to start somewhere. i love doing business with this company and the products are top tier.

The phone number is not valid on the website. The company gives you "panty dollars" to use on your…read morenext purchase, but it's impossible to use them when you're placing an order. I emailed them about both issues and was told the issues are my issues and tough luck, basically. Crappy customer service.

Don't hesitate to use this company! They were fantastic from…read morethe first phone call to the completion of the re felting. Very professional,clean, fast and at a reasonable price . My table is better than it was new . Could not be happier with the job and crew.

very quick to respond, show up, and fix up this old pool table. action is like new and the table…read morelooks great. total no brainer for this company will use again when needed thanks again guys