This review is something much more spectacular to me, because it's not your average "how was…read morebusiness". No, instead, I called CB and asked if they could help me fix some alignment issues on my Tesla Model 3 Performance (doom impending!) JAMES (bless this guy, the best) picks up from CB, told me I should take my car to Tesla (honestly), and he explained why & what's going on. With the information James gave me, I was able to safely research my problem and it was not related to the tires I just had put on, but the cameras need to recalibrate. I did that, car no longer wobbles. Thanks James - PS: I told James if this was what fixes the car, I would bring him $50 in cash. I called him back, going to pick up & bring him that money today (probably all in $1 bills, so it's funny).

When you ask for a specific quote and get a response that clearly tells you they didn't read the…read moredetails, so you follow up to make sure that price he just gave includes what he left out (replacing transmission filter) which he then says, "no" and further responds with some Grade-A BS. It does not take 9-hours to replace an automatic transmission filter... A "faith-based automotive repair franchise" with deceitful behavior is right on par with American religious behavior.

Excellent service quality. Fair value cost. Service is fast and as promised time…read more I trust the owner, honest and upfront about the issue and cost.

Came in for my AC , the problem was quickly diagnosed and fixed. I was there for maybe an hour and…read morethe price was very reasonable, I will definitely come back for any future needs.

Troy was awesome! He was professional, friendly, and made the entire car-buying process easy. He…read moreworked hard to get us into a 2024 Chevy and took the time to work with us every step of the way. He answered all of our questions, never made us feel pressured, and made sure we were happy with everything before we left. If you're looking for someone who genuinely cares and will go the extra mile, I highly recommend asking for Troy!

DO NOT GO HERE. This place will waste your time and fail to provide the service you actually came…read morein for. I brought my vehicle in for an alignment after being referred by Discount Tire, since my front tires were wearing unevenly due to misalignment. I waited for two hours, only to be told that they didn't perform the alignment and instead claimed my car needed new struts and additional costly repairs. After getting a second opinion, I was told that my vehicle does NOT need new struts. This experience felt dishonest and extremely misleading. It's incredibly frustrating to have your time wasted and to feel like you're being upsold on unnecessary repairs. As a customer, I expected transparency and basic service--neither of which I received. I would strongly advise others to avoid this location. This company should be ashamed of how they treat their customers.

I found Integrity 1st Car Pros through Yelp and I'm so glad I did. I called to inquire about a…read morecouple things for my car. Within my short phone call, I was able to set up an appointment to get a diagnostic and quote for my car. Then after a little bit of deliberation on my end, I was able schedule to get my car's exhaust system fixed and my windshield replaced in one day. What truly sets this place apart from other shops is how friendly and patient Dan is. Dan is the one who picked up my call. He held the door open for me when I first arrived at the shop when I got my car there for a quick diagnostic. He was ordering a Lyft for another customer and made sure it was a female driver for her and let me know that they offer free Lyfts to and from the shop. There is a massage chair as well as hot coffee and cold sodas for customers in their lobby. He answered all of my questions from my first phone call to all of my text messages to my last minute there when I picked up my car. He even listened to my ramblings of what happened before I brought my car to his shop. He's such an honest guy and I felt very taken care of. Even with the mishaps during my car's repair, he made sure the job was done in a day as he promised, staying a little after closing time. He truly embodies integrity from start to finish. I think I found my go-to auto shop. Thank you so much Dan and your wonderful team!!!

For the second time, I've come by this place and they haven't tried to charge me because there was…read morenothing that needed fixing. I came by because a dealer mechanic has said some things needed repairs, and they assured me that was false, and that all was well. I'll be coming here for oil changes and whatever else my cars need.

Do not go here! They cross threaded one of my tires when I was getting an alignment and had to go…read moreto a mechanic to get it fixed!!!

Huge shout out to Darnell, Andrew, Austin, and Cody for going above and beyond! I originally went…read morein for a quick oil change, but they caught a loose motor screw left behind by a previous mechanic's mistake. They fixed it on the spot, saving me a massive headache down the road. Even with the extra repair, I was in and out in no time. Their genuine concern for my car's safety proves this team truly cares about their customers. I've found my new go-to shop--I won't be taking my car anywhere else!

Had a bad wheel bearing on my 2018 Silverado. Called them and then took it in. They checked it out…read morewhile I waited for a few minutes. Quoted me a very reasonable fee, and then started work immediately! I picked it up the next morning, no muss, no fuss. These people are running an old school automotive shop the way one should be run! They will get more of my business in the future. Thank you guys!

I came in at 1pm for my appointment. My AC needed a check it wasn't cooling. Turned out being the…read morecompressor. I asked for a best case and worst case pricing in case it was worse than we thought. Walked me through everything, part was delivered by 1:30pm. Like WOW! They are taking care of every client that walks through the door. Giving each of them attentive attention and answering any and all questions. Super professional and friendly. They are not the cheapest but not the most expensive when it comes to auto repair places. But I'd pay more than what i paid for their honesty and service. They are top notch! I'm honestly speechless, i will FOREVER be a customer. Mind blown. As a woman I've walked into more places than i could think of and been scammed. Honestly the only reason I came was because my uncle recommended it. They have gained a customer for life.

Fair honest people. Price was good. No games. Refered by a relationship that has used them for…read moreyears. I will use them again.

Stay away!! They messed up my car and I had to have another mechanic fix it so, in effect I paid…read moredouble the price because of them. I will not be taking my car to them anymore.

The staff at Grumpy Automotive provided excellent customer service. I am from Mississippi and…read moreneeded a diagnostic test to determine the issue with my vehicle. Not only did they perform the diagnostic, but they also fixed the problem promptly and professionally. I truly appreciate their outstanding service and willingness to help. I highly recommend Grumpy Automotive to anyone in need of reliable automotive repair services.

Be careful they will give you a price to work on your car and raise that price by lying saying…read moresomething else is wrong or needed.