Had my lovesac sectional about a month now and absolutely love it. Purchased from a Costco seller even and it shipped super fast right to our door. Customer service is impeccable, had string unraveling from one of the angled seat covers called them and they sent a new one in about 2 days. This stuff is a bit on the pricey side but is it incredibly high quality and looks beautiful. The fabric we chose isn't interesting to our cats which is a bonus because they loved clawing our old couch. Highly recommend this brand if you are in the market for a modular section. read more

Our first visit to the store was a great experience--Amy was incredibly knowledgeable and helpful. Finalizing the paperwork was streamlined and simple, and the delivery was right on time. We did encounter an issue with one cover, but Amy's response was immediate, and she resolved the problem without any further hassle. We happened to be in the area later on and stopped by to redeem a credit. Amy was working again and, as before, provided exceptional customer service. The entire staff, under the leadership of Manager Hussein, is friendly, welcoming, outgoing, and very knowledgeable about their products. Truly a fantastic team! read more

I was welcomed into the showroom with smiles and great customer service.i already have the Lovesac sactional set and I was interested in the 6 Speaker Sactional Stealth Bundle, and Amy gave me a lasting experience with the system. She pointed out about the Labor Day sale coming up and said that she would reach out later. Thanks, Amy, for reaching out and taking your time and patience to help me with this purchase. You are a Rockstar! read more

Lovesac - Lovesac Sanctional - Furniture Stores Near Me - San Diego, California

Terrific customer service! The team (specifically Hussein, Amy and Kelton) works together very well and everyone we dealt with was amazing. I can't express how great of an experience this has been. We absolutely love our new Love Sac couch! read more

The worst costume service I have ever received. Not even a hello when I entered the store. Teresa had an attitude the entire time I was in the store. read more

Lovesac - If I could give this lady, Teresa a zero I would. When I entered the store I didn't so much as a receive a hello. - Furniture Stores Near Me - San Diego, California

The staff was really nice and the product looks awesome! The large Lovesac bean bag type deal takes up a ton of room. We are excited over the sactional part. *** Their online booking system sucks. We booked at 9:30am and they didn't open until 11am. We drove pretty far to check it out so it was annoying. read more

Great customer service! I always feel confident purchasing here because the team always make sure I'm fully satisfied. Amy M always goes above and beyond to make sure I'm happy with my purchases! read more

The BEST customer service I have received in a very long time. Hussein provided exceptional customer service and went above and beyond in so many different ways. We absolutely adore our new couch and are thankful to have had his help to find it! This couch is definitely an investment, but 100% worth it. read more

Zayn, Teresa, and Amy were so welcoming! We are a family with 2 littles so coming into a furniture store is always a little nerve racking. They assured us our kids were fine jumping on the couches, playing with the blocks, and tossing around the throws and throw pillows. They were so helpful helping us figure out what would work in our space, which fabric would hold up best with our kids and dog, and what accessories and storage solutions were available. Highly recommend this store due to the pleasant experience we had today. Thank you so much! read more

UPDATE: Thomas called immediately and ironed everything out! This wasn't anyone's fault but just a misunderstanding. He made sure that I was happy and resolved my issue. Thank you! I bought my couch on April 20 with their promotion with free covers with the purchase of inserts and didn't get my couch until almost a month past the purchase date. I kept receiving emails that my purchase was received and processed over and over until I got fed up and called. They said they had a problem with my order and couldn't process it but when they finally did it was a nightmare. On my account I was charged for two separate transactions... then refunded but not the full amount... then charged again.. then refunded the second transaction. I didn't notice until my first payment because I WASNT NOTIFIED of what they were doing on my account. It turns out that they forgot to charge for one of the inserts and had to redo it but whoever took care of my order was obviously not trained correctly because they did not refund the full amount.. and since I was charged twice... I had to pay the minimum for BOTH charges which I was basically paying double what I'm supposed to. I'm owed money from them not refunding the proper amount and what do you know, they're not answering their phone. I'm calling the number on the site and what I get is a voicemail for a different number. It's impossible to call this store. The only reason I'm giving this 2 stars and not 1 is because I like the couch. The service not so much. It really defers me from wanting to purchase aga read more

Very informative, very helpful, HUSSEIN was awesome. He answered all of our questions and gave us really good advice. Ended up buying everything we came for with expert tips on upgrade! Very happy customer! read more

Wow! This place is a dream! How cool is it to build your own couch?? Thomas was so helpful in helping us decide our best couch. We went with the two seats with storage, deep cushions and an arm that has built in power!!! We really appreciated Thomas's insight and opinion on what covers to buy with dogs and the easier ones to clean. Thank you guys! Can't wait to get my new couch! read more

I went yesterday- I've been looking at love sacs online for months! I just needed to make the drive to La Jolla to see them in person/ sit on it to know which "insides" I liked best.... well I show up and the woman working wasn't interested in selling me a couch. She was playing on her phone? I don't even know... I finally asked after being in the store 5 min ( I mean the store is the size of a closet.. it takes 30 seconds to see everything) which couch has standard vs upgraded insides. She just pointed---her accent was so strong not sure what she said. Well we left- without a couch. As we were leaving "do you want a quote?" No... i don't plan on purchasing a 5000 couch from you. When you don't tell me anything about the product or explain a single thing to me. Not happy with love sac customer service. read more

Jenna was so helpful and kind! She answered all of our questions and indulged all of our ridiculous ideas. We absolutely love our new couch and are so grateful that we got to work with her. read more

First off I made an appointment online just to avoid a line because I know since The Pandemic stores have a limit of how many people can be in the store at one time. It was actually helpful even though when me and my party arrived there wasn't anyone there it was still well worth doing. First off we were greeted by Amy and she definitely was helpful and even made sure to make me aware of the best deal possible, versus getting a sale right then and there. So shout out to you Amy and what I loved even more was that once I selected what I had wanted, Amy let me know hey I can actually process your order for you and add the sale price without you even having to come back up here. Nothing I love more than one less trip to a store on a busy schedule. Thank you Amy for making my first time experience at LoveSac one to remember. I can't wait for my LoveSac to arrive along with all the other pieces I ordered. read more

Thomas was great. He snuck us in between appointments. Took care of us, gave us all our options, we purchased a couch and he gave us a sample splotch of fabric to take with us for preparation. Be smart, make an appointment. You want to have time for looking at all the amazing options. Thanks again Thomas. read more

I wanted to say thank you to Marcello today for the education on Lovesac products. He was very knowledgeable, kind and patient. I had two small children with me and Marcello made us all feel like family! We look forward to have Lovesac products in our house. read more

I want to give a shout-out to Thomas for excellent customer service! We were struggling to put our sactional together and he was incredibly helpful! He went above and beyond and was so gracious - he is an asset to the company! Now that we are set up, we are so excited to enjoy our sactional and lovesacs! :) read more

I was browsing the internet for a couch that wouldn't be to bulky and could fit through the my front door . I came across Lovesac and I went to the store. Thomas G greeted me and was very friendly , informative and even demonstrated the different ways the couch can be arranged without any tools needed. Without Thomas G demonstrating the product I wouldn't have walked out the store with my new lovesectional. I was impressed with Mr.Thomas professionalism and knowledge of the products in the store. In my opinion he should be promoted to manager. I am in love with my couch!! It's so awesome , just the rights size and I can add or remove without tools. I recommend this store to all my friends and family. read more