Horrible customer service. I arrived at 7:30 PM and waited for 30 minutes, only to be turned away…read morebecause the nail tech "didn't feel like" doing a full set and pedicure since it was getting close to closing time. I completely understand that it was later in the evening, but this should have been communicated to me when I arrived--not after having me sit and wait for 30 minutes. I could've gone somewhere else and given my business to someone who had the time and was happy to take me. Completely unprofessional and disrespectful of my time. I will not be returning.

Such a relaxing time! Love the fruit and free drink. I will note that I would recommend going…read moreduring the day on a weekday. Avoid weekends and post work crowd if possible.

From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

I received a $75 gift card from a friend and finally decided to use it for a 50-minute classic…read morefacial on my birthday this year. I had pretty high expectations since the service was around $130. The environment was clean, relaxing, and had a nice ambiance with soothing music. My esthetician was a young woman who was very kind and professional. Before starting, she explained a few optional add-ons (for an extra cost), and I agreed to just one. However, the facial itself felt much shorter than 50 minutes, more like 20! While it was somewhat relaxing, it ended so quickly that I almost wanted to ask if the time was correct. With tip, I ended up spending around $200 total, including the gift card, and honestly, it didn't feel worth the price. They also tried a bit too hard to sell a membership, which was slightly annoying. Still, I might go back one day to try a massage and see if that experience is better. Overall, the spa was clean, the staff were polite, and the atmosphere was lovely, but I just wish the facial had lasted as long as promised.

I am not a member but go frequently in south fla due to arthritis. Always a great massage and clean…read morefacility but they push and push for me to become a member!! I DO NOT do memberships anywhere, and thank goodness after reading some of the reviews here!! I always like 1.5 hrs massage and have been cancelled several times with much difficulty to rebook, or they tell me therapist only has an hour available!! Just was cancelled yesterday for a much needed massage this coming Thurs !! I will be looking for a more quality facility with less cancellations and less pushing for memberships!! It's really a shame because I've only had good massages there!!

Hi My friend ,Jess, referred me to Vicki, for hair color, 1st time u never know what u get, I was…read moreso completely , impressed, I return and refer my sister, she is excellent , I'm totally thrilled to find a talented hair colorist

This place is a complete ripoff, I do not recommend it. They charge you double and they only…read moremassage you 1/2 the time you paid for. And then they argue with you if you ask or complain about not getting what you pay for.

Woo Hoo! The whole staff is amazing ! Taylor worked miracles on my brows and my Andi made me feel…read moresuper sassy with my new lashes. The whole vibe is friendly and chill. Not gonna lie I was so relaxed i fell asleep during my lashes. Fantastic !

Hannah does my wife's lashes and she is absolutely amazing with them.Highly recommendread more

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Had a great first time Brazilian wax with Petra! She made me feel comfortable the entire time and…read morewas very professional. I will definitely be going back to her.

"It's so hard to find an aesthetician who is both insanely knowledgeable and incredibly skilled,…read morebut she is the real deal. She takes the time to truly analyze your skin, explain her process, and deliver results that speak for themselves. You can tell she takes immense pride in her work and genuinely cares about her clients. I wouldn't trust my skin with anyone else!"

I had the best spa day with Adia. I'm a hairstylist and had been neglecting my self care so my back…read morewas jacked. Adia is an intuitive healer. She knew exactly what I needed done. My back pain is gone. The facial was amazing. Just wow. I am booked for next month too . I would highly recommend them to anyone looking for spa services

owner of this establishment was very rude and I don't know how she has any clients whatsoever. She…read moreneeds to get her website They never phone to get any kind of confirmation and then when you show up, they talk to you like like they're paying you or I don't never recommend this business to anyone.

I recently moved from California and was in desperate need of lashes! Lisa came in on an off day to…read moreaccommodate my babysitter's availability, which was so nice of her. He studio is cute and clean and relaxing. She was so sweet and has a great sense of humor. She let me snooze, which I often do during my appointments - but while I was awake she was so pleasant to talk with. My lashes look amazing! I feel sexy again ;) I drove over an hour to see her and it was well worth it. I've had a few technicians over the course of time I've been getting lash extensions, and Lisa is certainly in my top 2. Thanks for your attention to detail and your excellent work, Lisa!

I love getting my eyelashes done and lisa does a really great job. I love how she uses J Curl and…read moreall mink; I really feel there's a difference between the synthetic and the minks. She gets so busy so expect to be interrupted often. I sometimes feel that she's kind of mean, maybe she's just burnt out but I definately feel a difference from when she first started compared to now. Sometimes i'd rather lay quietly and leave instead of engaging in a conversation. Don't use the groupons or ask about it, she got really mad at me for bringing it up and it hurt my feelings. Now, I try to keep it professional...go in, go out. Overall, she does a great job. Pay a visit and you'll feel beautiful after!