Eduard has been such a life saver with my dad. I have recently had to get my dad out of a bad…read moreassisted living situation and rehab facility and Eduard has been so helpful and kind. We are very happy with Serenity and the people that work there.

Our father had suffered neglect in another state due to a broken hip and when we got him out here…read morefrom the East coast he bounced from hospital to rehab and back again. Then we almost lost him due to a medical emergency. That said, Edward and his fantastic team of aids at Serenity stepped up in a big way working with Hospice of the Valley. The staff is small and so is the facility but the rooms are beautiful with private bathrooms and no bedsores on anyone. They cook homemade meals in a large kitchen where they also interact with the residents. Rachel, Avia and Angel are wonderful with the residents, checking on them, engaging with them in a kind way and laughing. If you like a smaller facility with quality care (maximum 10 residents) then this is it. Our father is now off of end of life hospice and onto regular hospice and it speaks to the care and tlc they give. This facility doesn't have the bells and whistles of the bigger ones but it has cleanliness, caring and interaction. The beds are always made, the residents are always clean and it has a sense of family. The views out of the windows are beautiful and there's a lovely terrace with dining and a putting green when the weather is cooler. I've seen a lot of nursing homes, assisted living facilities and community care homes and this is one of the best.

Our family was very concerned by a recent billing change at Lone Mountain Memory Care. At the same…read moretime medication management was reduced -- largely because of increased family involvement and oversight -- the facility changed its care-level algorithm and moved my mother from a Level 2 to a Level 3, resulting in an increase of about $600 per month. We visit two to three times per week and regularly monitor things like bedding, garbage, laundry, and overall care needs. Because of this close involvement, we were surprised to see such a significant increase tied to a reassessment of her care level. From our perspective, the timing and process were frustrating and felt financially driven rather than clearly tied to a meaningful increase in care needs. Families considering memory care should ask detailed questions about how care levels are assessed, how often pricing algorithms change, and how those changes can affect monthly costs.

RED FLAG - Mom had fallen and fractured her pelvis. After a hospital and physical therapy stay, we…read moreknew she needed around-the-clock care. This was also the assessment of the Lone Mountain when they met with our mom and the physical therapy team prior to her move in. After visiting multiple facilities in the Scottsdale and Phoenix area, we chose Lone Mountain Memory Care based their promise of good care. Our mother was there for only eight days before we had to take her back to the hospital. She fell multiple times while in the care of Lone Mountain Memory Care. During the time there, we had to make multiple trips and phone calls to the team to follow up and make check-in calls which were promised. With these additional falls and not getting the early medical help she required, this led to her passing. They did not have the staff to follow proper procedures and contact the appropriate medical professionals in a timely manner. Lone Mountain Memory Care could not fulfill their care commitment and proper follow-through with medical escalation procedures. We met with the Director, and we outlined the situation and requested our deposit back of $5,000 for her eight-day stay. We would complete the month's rent and were given good assurances our deposit would be returned. After many phone calls to the facility, some 30 days later, we were informed we would not receive a return of the deposit. In short, ask a lot of questions and get a firm understanding on their policies and procedures. They will over promise and underdeliver.

Great staff. Made everything so comfortable from the first visit. This group home is full of love…read moreand care. Highly recommend.

My Grandmother lived at Upon the Rock for almost a year. What a great family decision. This is…read moreperfect for someone who wants a very personalized approach for caring for a loved one. The staff is phenomenal and apart of our family. When my Grandmother passed away they attended a gathering with my family and were able to speak so highly of my Grandmother. I would recommend choosing this to anyone who is in a situation like we were. I can't say for sure it gave us more time, but I'm quite sure it did

2nd Review. Took apartment at Acoya Troon approx 6 months ago. (back and forth to the old house…read morefor about 3 months). Lots of stuff to dispose of and store. They allowed me to make some changes and put in new white carpeting. Love it!! I am still adjusting a bit, but have met so many special, quality people here! If I don't have a great social life...it will be my fault. The facilities are lovely...wonderful views from every angle. I look directly at Pinnacle Peak, through large mullioned patio doors. Love it every day! I'm not into dining out 3 meals a day...but there is the opportunity to do so. Very pretty dining room overlooking the central courtyard...and a Deli with a variety of soups, salads, sandwiches, fresh fruit. And a friendly bar for anyone wishing to have a cocktail and watch the ball games..or whatever. Also...if I decide to dine in, a hot meal of my choice will be delivered to my beautiful apartment. Happy Hour every Wednesday at the bar, with live music. Some impressive dancing going on and sing-along. We've had a few hitches with chefs and staff lately, but I know it will work itself out. Food selections might need a second look...but there are many choices. It's a New Year and I am having a new life experience. My old and Very Dear friend, Jess Stearn, would remind me to think positively and with sensitivity

The care was excellent but I am sorry to say the security is poor. My mother lived there for a…read moreyear or so but when she went to the hospital then to rehab for 2 months she returned and she had 200 hundred dollars worth of jewelry that was taken from her apartment when she was in the hospitaI I have tried to get help from their insurance company but they said we don't know if her jewelry was stolen from her apartment My advice is if you move a loved one in Please by a safe. my mother wasn't the first person to be a victim of theft from Acoya Troon in Scottsdale Az.

Excellent in every way. Lovely people are in charge in a beautiful, safe, landscaped home. I am…read moreimpressed by the attention to detail, food and personal care.

My sister and I both feel so grateful as if God helped us find this special home for our mom…read more Steve, Ema and their staff of care givers are wonderful caring people that have made us feel very comfortable. Our mom feels welcome and part of their family. They have a beautiful large home in a nice neighborhood that is very well maintained. We can't praise them enough.

We finally had to put my mom into an assisted living situation. The Heritage has far and above…read moreexceeded our expectations. There's a beautiful courtyard where they can walk around and get exercise. Or just sit there in the shade or the sun on the benches that surround a park like garden. There's activities throughout the day that they can go and do. And it appears almost every day somebody has brought music to share or play an instrument on. The dining area is very nice. There's a very nice library as you first walk in off to the right. There's also a fireplace that appears to be going all the time. I haven't really had the opportunity to meet many of the staff, but so far everybody's been very pleasant and helpful. We won't have to worry about my mom being abused, and that was our biggest concern in finding The Heritage. Highly recommend!! I was wondering if they had a daily therapy type thing because that's what my mom needs. She needs to keep moving. So if somebody from the Heritage can get back to me, I would really like to know.

The Heritage is quite luxurious living for the independent adult or even those needing assistance…read more They have tiered living programs in the event your health needs change. They offer an exercise room, three meals a day, beauty salon, excursions, programs, and much more. Parking on site.

I started of as a caregiver and worked very hard up Through the reigns. The owners of MD SENIOR…read moreLIVING have been so good to me. I've got nothing but dedication and loyalty for this company and what the vision is. Very proud of what we do and where we are going.

Short story.... my mom was here for four months. I was concerned about the differences in…read moreabilities between other residents and her fitting in. They assured me at 90 days, we could move on and not forfeit deposit. Fast forward - they never did anything they promised. No mobile care because I couldn't choose THEIR mobile provider. Even when I found my own, they wouldn't help and made me attend every appt. No prescriptions delivered so I had to run get them at all hours of the night. She would miss pills and become confused and disoriented. They charged me twice for rent one month. I still haven't seen that check (coming on a year now of me trying). I get a hold of someone finally to find out all staff replaced. She assures me resolution. But now I am being ignored again. I have held off and held off posting a review but I do not know what else to do. Lawyers, ombudsmen, and 3 on your side next.... Beware

great staff, accommodations, services, amenities and food…read more second to none. This is the place for an active senior lifestyle.

I have lived at Vi at Silverstone for more than 7 years. When I first moved in, I knew almost no…read moreone. That didn't last! People made me feel welcome and included me in programs and activities. I now do the same for other new residents. The amenities are first class, the programs and activities are more than you can handle, and the sense of belonging can't be beat.

It's a beautiful facility, nice people... However, once you pay and should your loved one enter a…read morehospital and rehab and not yet been an actual resident, they will give away their apartment (i.e. rent it to someone else) even though you have been told the apartment is now theirs and they try to move them to their other facility and not offer a refund. When dealing with the elderly it's important to choose a place that you hope they will feel comfortable. Their facility at Mayo is not that as if you end up in Memory Care you will be forced to look at a parking lot. Is this what our family members worked so hard for all of their lives? Find another facility everyone.

My parent has been a resident of the Manor Village for a few years now and has met many nice…read moreemployees and residents. Though my parent enjoys it at the Manor, I've been concerned about continuous increases in the rent and fees, especially the latest increase of just shy of 15%! This latest increase seems to have pushed residents "over the edge," with several now moving out to nicer and cheaper alternatives. The Manor seems to have also lost several good and caring employees that we really liked. I'm starting to get concerned about the trends I've been witnessing. I hope these trends don't continue.

A perfect home for my mother! We recently moved my mom (88)…read morefrom a 55+ apartment complex to Manor Village. We were looking for a facility where more eyes would be on her and she could get Care if she needed it. We toured many independent/assisted living facilities in the Scottsdale and Phoenix area. When we walked in the door at Manor Village, we knew we had found Moms new home. We were greeted by Wesley Wilkins who provided us with a tour and as we moved throughout the building, Wesley knew all the residents that we came in contact with as well as employees. You could tell he really enjoys his job and every employee we talk with had a smile on their face. The entire building had a wonderful vibe and the residence we interacted with were so welcoming and friendly. We feel confident that if any emergency or care is needed, Mom is in the right place. It is now been a couple of months since she moved in and we could not be any happier. It has been such a positive experience and I would highly recommend Manor Village if you're looking for a facility that will treat your loved one like family. We want to give a special shout out to the following employees who have made my mom's move such a success. Wesley, Lisa, JoAnna, Medhia, & Abria.