Look guys, we all get it losing your AC in the midst of Summer is every Texans own personal…read moreinternal hell. Being held captive in a hot house with the still Texas Summer heat is brutal and we all know that is putting it mildly. I want to respond to the Nay-sayers on a few posts here. First of all, the new Operations Manager is Barbara and this woman is AMAZING! Don't have any experience with the former lady. WOW!!! Talk about taking ownership and taking it personal about making sure my HWA warranty wasn't lost in the shuffle of the Home Warranty of America company holding myself, and family hostage in a sweltering home in the summer. Let's just say HWA delays lasted 27 days nearly the entire month of May. It was getting hot. Thank God I live in an established neighborhood with many extensive trees that cast a ton of shade or it would have been UGLY!!! Thank God for Barbara who took calls on weekends, texted me regularly throught out the day, took her laptop to her child's baseball game to try and submit emails to HWA about my claim after her defined work hours. Yes we talked on the phone whilst she was at her daughter's softball game. Talk about comittment. She only put the phone down when he daughter was at bat. Talk about committment. She got on base by the way. Barbara took this situation very seriously, She escalated calls emails to Directors and Supervisors and was very communicative along the way. We stayed on hold with HWA so much it literally cost me hours of my time per week to try and keep them on their toes. Please understand that if you have issues with the delay in working with HWA claims around cooling concerns... IT"S NOT Cool Masters fault. I witnessed the debaucle first hand after like my own personal 5th and not final time calling ( seriously lost count) into the Authorization department. During this call with HWA, I was told there was a delay from the Authorization Department of 5-7 mins. That delay really equated to an hour and 10 minute way. Mind you this was after a 57 minute on hold wait time the day prior and I was just calling to check the status. The HWA program is rampant with lack of ownership of any of their employees to resolve anything. Their idea of help is passing an email and hoping someone reads it and then decide to resolve, authorize or pass the buck. It's a vicious cycle. I lost count as to how many time Barbara of Cool Masters and myself lost time and lost days waiting for authorizations for replacement parts to be released at the authorized part location for us to be installed. Their bumbling and ineptitude literally cost me and my honey about $3000 in lost wages ( I'm in finance and he's a Union Electrician so it cost us extra money) in awaiting appointments for them to release installers with the appropriate unit to be released. During this time Barbara kept up her end of the deal and then some. She communicated with me daily if not more than once a day to lay status of my claim and shared with me that sadly this is the same fate for many others. Unfortunately, not many as proactive, tenacious and persistent as I. I made it my mission for myself to engage the company and see the man truly behind the curtain at HWA. Sadly it was worst than Oz as no one ever took responsibility. Until the word lawsuit was mentioned. What they didn't know was I was going to be an attorney prior to doing what I do now and I actually knew what my contract meant as far as their obligations to me. So please, don't blame Cool Masters for the flawed nature of a horrible Home Warranty Program. Barbara and team are great. You just may want to be forewarned about the possibility of the madness that can ensue when laying claim with HWA. By the way, I promised Barbara a bottle of wine. You get a bunch of mad respect when you have to go to battle with someone for about a month's time when dealing with HWA.

My elderly mother's AC was not cooling this summer and the tech came out and added freon to the…read moreunit. The next day it quit cooling. We called our home warranty department to come out and take a look and they told us that the coil was old and rusted and whoever put the freon in should not have done so with the coil in this condition. Coolmasters invoiced my mother $275 anyway, and when I asked for the invoice to be voided, they refused. As someone who spent over $14K with them on two brand new units 3 years ago, they just lost me as a customer, forever. Over $275. Way to go, Coolmasters...

AJ was assigned by our property management company to come look at our AC unit which had stopped…read moreworking. He was very pleasant and explained what the issue was and was able to get it repaired quickly. Highly recommend AJ and Climanergy for any AC issues and know that we'll definitely ask for him if any future issues arise.

Yes you charged me twice. $125 and refused to refund me even causing more damage and not repaired…read moreanything.​

John Delario is probably the only person I'll be calling with any problems related to my HVAC. I…read morecalled him yesterday morning after reading reviews on yelp and he made it out in the afternoon. I thought my HVAC fan motor was broken but it was really just a problem with the capacitor. I would have never known if I tried to fix this myself. I am always hesitant about calling a company to come do work because even the smallest little thing would cost me a few hundred dollars at least. As John was fixing and replacing things, he would also give little informational tidbits and explain what things were and what he was doing along the way. I can't say I didn't learn anything because I did pick up a few things here and there. He was very knowledgeable and definitely knew what he was doing. In the end, I would highly recommend John for all your HVAC needs. He does everything carefully and professionally at a VERY reasonable price.

We have worked with John on several properties now. From whole new units, to adding a vent, to…read moreservice calls. He is fair price and does great work! Kind guy a runs a great business! Highly recommend Eastside Environmental Air!

Our A/C needed service and James & Eli were quick to respond and get our a/c back up and cooling!…read moreAnother company came out and told us we needed to replace our system as it was low on refrigerant. I got a second opinion from a trusted friend that referred us to this company and I glad I did! They found a refrigerant leak and were able to repair it and get it back up and running! Saving me a ton of money! They took pictures and kept me in the loop as I wasn't able to be at the property. Highly recommend them!

I called them at 1:00, they were here by 3:30. Fast, reliable, explained everything and didn't try…read moreto oversell me. Cannot more highly recommend!

I called Russell, from a positive feedback from a friend. He called me back while he was on…read morevacation. I told him my issue over the phone and we schedule a meeting time when he arrived back. He arrive Monday morning to confirm diagnosis of the issue. He also put in Freon that leaked out so the house would be cool until the next day. The following day he again was on time and was very polite to my wife, since i wasn't home. He took care of everything and was just finishing up when I arrived back home 3 hours later. It has been 3 weeks and everything is still running perfectly. Would highly recommend!

You probably should be able to tell by the lack of information available that this is a contractor…read morefrom whom you should stay away. However, I had reasons to believe I could trust him. Six months later, I still do not have the promised $800.00 rebate and he continues to avoid me, probably in the hopes that I will eventually go away and he can just pocket my cash. In the event that I ever get my money, I will return here and update my review.

This company did a good job at a reasonable price replacing an AC/Heat Thermostat. But now 6…read moremonths later the Thermostat has failed and I get no response to calls or emails for service! Are you guys still in business?

Professional punctual and the technicians are honest and efficient in diagnosing issues .They…read moreperform repairs quickly to restore climate comfort in the home. I highly recommend Climate Boss

Justin was to refer to me by a friend, and I am glad I listened. He was on time and very…read moreprofessional. Found the issue and was able to fix it the same day! Best part was that he was reasonable with his pricing and didn't try to upsale or overcharge. Super nice guy. Will definitely be using him again for future ac needs.

Hired these folks for a/c service. They provided a great service doing exactly what I asked for,…read moreat a very reasonable price. None of the normal service fee plus I'll let you know when I get there. I knew what I needed and they quoted exactly that. If I had not known, I expect they would have been just as reasonable. I recommend them.

We hired Jimmy ($1,000) to install our brand new spit system and would NOT recommend him. After…read moreinstallation, the units were not working right, so he came back about 3 times to try and fix them and failed, and then fell out of touch, no longer answering my calls. When he says he won't leave until his customer is satisfied- it's a lie- he disappeared on us. Since then I've spent hundreds more dollars trying to get these things working. From what I've learned since then is that spit systems are relatively new to the industry and Jimmy probably just didn't have the experience to install them properly-- and yes, he could have said so himself. It's a two-man job and he went for it solo... the installed units looked bad and messy and failed to work, and I've been struggling with them for 18 months now because of his poor work and lack of guaranty. I'm filing an official complaint with the Texas Department of Licensing and Regulation

Jimmy with Choice Air has done several repairs for me and I've always been happy. He stands behind…read morehis work every time. He is punctual and if he happens to be running behind calls to let you know. Thanks for the great service!!!