took our Passat to the garage to remove asphalt sprayed in my paving company and they took it in…read moreimmediately and made it look brand new!! great job, greatly appreciated quick service

Lousy service! I had mud flaps and a tonneau cover installed. Within a week one of the flaps fell…read moreoff. They said that happens. Not if it's installed correctly! Brought my truck to the car wash today and noticed that the tonneau cover was moving. When I opened the tailgate I noticed that 4 of the 6 clamps had fallen off. Definitely won't be going there again!

I've been looking for a decent newer car and have been keeping an eye on Craigslist where I found…read moresome listings for Easy Street, a dealer I wasn't familiar with. I had been thinking about an AWD Chevy Equinox, and they just happened to have four to choose from, so I took a drive to Easy Street and found just what I wanted. The price was very fair, the guys were easy to work with, and they offered quite a bit more for my trade-in than I was expecting. If your shopping for a car, this should be the first place you go to. Unlike most dealers, there's no high pressure and you can take your time and make up your own mind without feeling like you're being pushed into buying. They treated me right, and I'm sure they'll do the same for you.

I live 5 hours (and 2 states) away from this dealership and would drive five times that far to be…read moretreated as well as I was. This dealership opperates by the golden rule and Mike went more than 2 steps above and beyond what my friends and family would do! This family business DESERVES your buisness and knows the value of repeat customers. Give them a call and see if they can find what your looking for on the lot or at auction.

We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

I'm not happy with this company at all! I brought my friend down to Duluth to get a car that they…read moresaid she was approved for. We get there and they tell her something totally different. We left with no car. So we drove an hour and a half one way. So round trip three hours! And all for nothing! I think it's rude how they do things there.

Money hungry liars got a car no money down. Was told there was no issues and was backed by a 18…read moremonth warranty. Transmission started giving me problems while I was on the road from Minnesota to Kentucky. I had not even received plates yet. Got to the auto shop, and it was full of carhop cars! They have a horrible reputation. Everyone is not lying.

I would give them 0 stars if I could. My experience with Benna Chrysler Dodge Jeep and Ram had…read morenever been an issue until my last oil change on February 4th. When I brought in my Pacifica for an oil change and tire rotation, I was told that the tire rotation could not be completed due to cords showing on my back two tires. That was fine. They gave me a few quotes, and I went along my way. They gave me copies of my invoice, and the quote, but did NOT give me a copy of the standard multi-point inspection done at every other oil change. That should have been my first red flag. My husband didn't trust the work performed due to a lack of an inspection, so we took the van to our friend who is a certified dealer tech, names will not be mentioned. February 8th, we got the van in the air to replace the tires. This is when our friend found out that we needed rear brakes, measured at 0mm, and front brakes. The fronts were around 4mm on the outer pads and 0mm on the inner pads, stuck caliper pins. The shop let me leave with a major safety problem, a lack of brakes. This was NOT mentioned to me at the time of my oil change. Mind you, it was only four days between the oil change and the day the tires were removed. After the work was done on my vehicle, I attempted to contact the dealership to get a copy of the inspection that should have been done and given to me at the time of my oil change. I had requested it to be emailed to me. When they did email me a copy, they emailed me a copy of the invoice, NOT the inspection I had requested. It took 3 phone calls and 2 days to finally get a copy of the inspection. The service department claimed they were having computer issues at the time, which is what delayed them sending it. After I received the inspection, I sent it to my husband. He called and spoke with Rob the General Manager on Tuesday afternoon and Al the Service Manager twice on Wednesday. The service manager recognized the faults at play and blamed the lube tech for the failures, the dealership management never took accountability or responsibility for this scenario. The Service Manager stated that the lube tech, Gabriel Vuorenmaa, looked at the brakes with a flashlight and said the brakes looked fine. The Service Advisor, Lori Carignan, should have caught that the Lube Tech did not perform the multi-point inspection and thus failed her job too. The Service Manager told my husband that they don't do brake inspections, and the lower half on the inspection on every car that comes through the door, because it's too much work for them. (I know for a fact they do indeed complete brake inspections because they had told me previously, the my brakes were getting low) During the first phone call with Al, my husband was told that they would not refund our visit or assist us with any of the emergency brake repairs that were needed that same weekend, but they could offer one free future oil change. Al was told that just wouldn't be good enough due to the circumstances and was asked to speak with the GM about this. The GM is who told Al to offer one free oil change. He did however call the GM back and they upped it to three free oil changes! An estimated value of $240 of services just didn't sit right with us as we can no longer trust their service quality or word. I drive with my two kids (12 and 6) in that vehicle, and I will never put their lives in the hands of this dealership ever again.

The parts department employee I had the misfortune to have to deal with was the most…read moreunprofessional, rude person I have ever talked to. He was very upset with every question I asked, not interested in helping me at all. If this is how they train there employees to represent their company I will never consider a vehicle purchase there. There needs to be some actual CUSTOMER SERVICE training!!!!