Overly loud or even obnoxious employees including a female who cusses every other word. And not quietly. Unprofessional behavior & not conducive to a peaceful experience. read more

Sorry to have to give it a 1 Star. I liked going here even though it's farther than other places, but after some of their new check in changes it's seems it may not be not worth it anymore. I had a scheduled appointment as I usually do on Saturdays and checked-in. Three people that checked-in after mewere seen, one almost immediately after they l arrived, which was almost 20 min after me. I have no problem waiting my turn, but if I arrive somewhere before others, I have expectations I will be seen before others that arrive after me. I was also not impressed with the receptionist demeanor when I brought it to her attention. read more

A change in ownership and staff has made this place a complete disaster. When Kelly and later Mike were in charge here it was efficient, friendly and highly competent in their treatment. Now it's staffed by rude girls, a new woman who doesn't know the first thing about treating mens health problems and new guy who is arrogant. Luckily I've found o can get much better treatment and at a lower overall cost nearby in Frisco read more

Overcharging by forcing patients to have "expanded visit" each week for an injection that has already been prescribed. Visits went from $20 a week to $67 a week with no change in services provided. It's just an excuse to charge more for a PA, not a doctor, to ask if you have any changes to your symptoms each week when the app already does that. This place has turned into a scam CASH GRAB taking advantage of people with bad billing practices. read more

AVOID THE PLANO STORE!!! And avoid the girl named Infinity. I called to make my first appointment for myself and my partner. I spoke with Infinity and asked her how much the consultation cost. She insisted repeatedly that she could not "quote" me. I was confused as I didn't understand why she was calling it a quote. She never explained and just repeated herself four times. She finally said, Sir! Is there anything else I can do for you?" I said "Wow...bye." I called back to cancel which she did with no trouble. I asked for management, but she said they were too busy to speak with me. I asked for the manager's name and she paused and said Ashley. I told I would speak with Ashley later today. I have a feeling Ashley doesn't exist. They just lost two new new customers today. I called the Richardson store...they told me the cost...I'm scheduled there instead. read more

I contacted Low T Center because I wanted to get baseline blood work done and check my test levels. I am impressed and astonished with Mike Whittield. Mike is very positive, energetic, genuine, and helpful during the whole visit. Briana the young lady at the front desk was professional, kind, and fast paced sent my results through email after my second visit after a quick phone call. I recommend going here before considering another T clinic. Thank you read more

Absolute trainwreck. RUN AWAY! I've been a patient since 2019 and sometime mid-2023 they underwent massive changes. They tried to gaslight patients with "change in ownership" and "insurance changes" but it was just a money grab. I don't know what the changes were exactly, nor do I care nor should I have ever had to know if they had any practice management skills. It was absolutely a change for the worst. As other reviewers noted, my weekly visit $$$ quadrupled in price just for a glorified LVN to spend 30 seconds fumbling through a chart. "Yep, looks good, just like 7 days ago and every other month and year before that. That will be $125 please." What was once a five minute visit took up to an hour because we had to see a "provider" which took me to approx $500 a month. Then I shifted to self-inject at home and the wheels shot off completely. They were (still are) NOT equipped to handle patient volume, remote care, virtual pharmacies, an outsourced app and last-mile delivery. I had to get repeated bloodwork and was given some ham-fisted legalease handout explaining how my insurance changed. No advanced noticed. No email. No text with link to EOB. Just show up and experience the clusterfuck. "Fine, I'll self pay." I was willing to (and did) pay more just to avoid the red tape. That didn't help because my direct deposit amount kept getting double-billed (for in-office and self-inject) FOR MONTHS. And when I did finally start getting at-home deliveries, they were sporadic and impossible to track down. They were late EVERY. SINGLE. MONTH. And note late by a day. Late by days and weeks. This place is a hormone and endocrine BUTCHER who should be investigated by the Texas Medical Board. Their blatantly incompetent patient "Care" (barf) amounts to medical malpractice. They get you strung out on TRT and then leave you unmedicated for weeks so your mental health totally tanks. I would run out and start calling the clinic. No answer. Then try to contact support in the App. They wouldn't respond. Then I'd call the pharmacy and they would have no record of a refill. Then I'd see a duplicate charge and start calling the clinic and nothing would happen so I'd call my bank. It got to be a routine: "Well, it's week 3. I'm about out. I better start calling the clinic, the pharm, email support the app, and my bank." This has gone on every month for six months. I run low and I have to start calling all of the above over and over. Yes, I understand being responsible for own care but this is a bit much: Having to call a clinic, consult Help in an app, and call a pharmacy EVERY SINGLE MONTH to ensure that everyone is doing the job for which you are paying them. In six months, I have seen so much turnover in the clinic. They've gone full telemedicine which by the way, took me SIX WEEKS to get an appointment where some "provider" read a script about my bloodwork and gave me THE. SAME. PRESCRIPTION. I'VE. HAD. FOR YEARS. In the interim, I had to go into the clinich for "courtesy injections." That's really convenient: Go on site for an hour, listedn to some disengaged, burned out "provider", and get the same inject I was showing into my own ass. Yes, the same I was getting in the mail and totally competent to self-administer. Overall, find any place in D/FW other than ANY LowT. Go with some internet provider. It will be impossible to be worse. I'm sure they're all run off the same incompetent back-end system and in-office practices. You'd have better luck and better care getting TRT off the internet (legit or otherwise). read more

The service has gotten back to normal which is awesome. I never stopped going here, as no low T center has better speed at getting you in and out. I've been out in as little as 10 minutes and thats includes checking my vitals and asking me if everything was good and if I needed to see someone. read more

Things I love: I can get in and get out! Girl who gives me my shot is good. The PA who works there is super great. Location is great! Things I hate: I wish they let me have script so I can self administer. Sadly going every week at $75 per week is expensive. I chose the bi weekly option so it's still $150 a month. Wish they also were open earlier! Lastly the check girl at the front with the crazy acne is no explaining of what is next. Also she is on the phone way to long making many of the customer wait excessively. Sadly it was a personal call. She was flighting with her BF. read more

So I am a self inject patient of this clinic and DO NOT recommend going this route. With self injections the send 1 months worth of prefilled shots to my house...I log in the app every time I inject and when I get to my last two shots it is supposed to send a notification to the clinic who then approves and generates a new shipment. I have not had anything go like it is supposed to since day 1 and now have been waiting 1 month for a new shipment. This clinic has told me a different story every time I call to ask for an update...it has all been b.s. excuses. However, despite all the problems they say they are having, they haven't had any issues with charging my card. If you have insurance and truly need testosterone therapy just go the a regular old doctor. I do not recommend this clinic unless you want to be blown off and lied to to get you off the phone read more

A patient for at least 10 years. Transferred to self-injection at home. It was a joke from the beginning. Village Lane Apothecary could not keep up with orders. They used to give "complementary" injections when the pharmacy was late delivering. The last time I went in, Gloria said they would charge me $75 because the pharmacy made assurances to corporate that they could keep up. I refused, she called the pharmacy, and I receved my delivery a few days later. I'm now 3 weeks late for my last order - the app states the pharmacy has received the order and will send me a notice when it's time to pay. I even called the pharmacy on my own (2 weeks ago), and they said they would expedite the order. I've had all the requisite tele-med appointments with the PA or RN - which they try to blame it on (in addition to User - error on the App. - it's not). Do yourself a favor - go to Low T Men's clinic, which has much better customer service. PA also gave completely different med instructions for a prescription Low T had me taking for years. The new provider said they didn't understand why clearer instructions were not given to patients. Besides - they had already heard about the problems with Low T. So much better when Mike ran the clinic a year or so ago. Now some guy who curses like a sailor - which is okay if that is how the company wishes to present itself. He said he is nothing more than a "Testosterone Mule" since the change to self-injection at home and Tele-Med appts. plus a woman who seems completely disinterested. RUN. read more

Quick and easy. I have to say it works. I see huge improvements at the gym and muscle gains with quicker recovery. The nurses are all friendly and the doctors are professional. I just had one time where they hit a muscle and left me with a bump and a nasty bruise. But it was a one time only read more

I have low testosterone & so does a friend of mine & he recommended this place. I am definitely impressed with how they function as a business. The staff is very professional & they made me feel comfortable throughout the entire enrollment process. When discussing my treatment plan, Michael was down to earth & explained things in terminology that was easy for me to understand. Dealing with my testosterone issues is somewhat embarrassing, but they treated me with dignity & respect. read more

Great in theory, but the service here is dreadful. Good luck getting them to respond, or even give you the results of your test. It took me calling every day for 5 days to finally get a call back so that I could get my RX refilled. I have done a tremendous amount of research, and fully support the various forms of hormone therapy for men. Unfortunately the Low T Center will now be my last choice to seek treatment, and I would encourage anyone thinking about it to find a more professional center. read more

Don't go to this place. It's a complete joke!!! It's just an insurance scam and they don't even know what they're doing. A doctor is not physically at any of their locations. They do not care about the well-being of their patients, they just want your money. read more

Earlier review is dead on. Unprofessional staff, and the word "like" is injected into every sentence. Feels like I am talking with my 13 year old daughter. read more

According to the Web site, they have one MD in the whole state of Texas, with 14 centers scattered throughout Texas. And that one MD is located in San Antonio. I went to this location for consultation, and I only met some medical assistant, but never a doctor. Can I trust a medical clinic without a doctor? read more