Rating a 2 because they need to find a new place to refer people to do labs. Clinical Pathologies…read moreon the first floor is terrible. Enjoy seeing Dr.Kibel but will have to have her send me elsewhere. Why would they do business with a place that treats their patients so rudely?

I have been going here for 20 years and love them. Dr. Ennis is the BEST! Would highly recommend.read more

To Whom It May Concern,…read more I am writing to share feedback regarding my hospital stay following surgery on Monday, January 19, 2026. I was hospitalized on January 19 and 20 and discharged on January 21, 2026. Overall, my experience from pre-op through recovery and the PCU was positive and supportive. However, my interaction with a Medical Assistant named Wendy during the night shift on January 20, 2026, was deeply concerning. From the beginning of her shift, Wendy's behavior felt dismissive and unprofessional. During her first set of vital signs, she did not introduce herself or acknowledge me. I had to stop her to ask who she was. Throughout the night, she rolled her eyes, slammed doors during early morning vital checks, and created unnecessary noise during a time when patients are trying to rest. When I needed assistance getting out of bed, I was made to feel like an inconvenience for asking. Because of the bed alarm, my husband could not safely help me. Later, when my husband asked if he could get ice water for himself, her response was visibly frustrated. She huffed and slammed the door as she left the room. About twenty minutes later, she returned to reconnect me to monitoring equipment and appeared irritated with how my pillows were positioned. She removed two twined blankets and placed them on my chest, leaving my arms and legs exposed. When I asked for more ice water, she replied that she had just given me some. I explained that the water had been for my husband. She rolled her eyes and walked away without addressing my request. I reported my concerns to the nurse in charge. From that point forward, the care I received from Nurse Eirene was outstanding. She treated me with dignity, compassion, and professionalism, consistent with how she had cared for me throughout the shift. Approximately one hour before shift change on January 21, Wendy returned to take my final vital signs and offered a quiet apology. She stated that the ice water issue was due to confusion, saying she thought I was NPO, despite the fact that my surgery had occurred two days prior and she had seen me eating dinner. She also said her behavior stemmed from being passionate about patient care. The apology did not align with her repeated actions throughout the night and did not feel reflective of accountability. I have worked in healthcare for over 30 years, including 20 years as a medic in the United States Air Force. I understand the realities of night shift work and the demands placed on staff. Even so, dismissive behavior and lack of basic courtesy should never be part of a patient's experience, especially for someone recovering from surgery. I am sharing this feedback out of professional responsibility, not anger. No patient should feel like a burden or hesitate to ask for help. I hope this experience is reviewed and addressed appropriately. I would also like to acknowledge the many staff members who provided excellent care and made my stay worthwhile. Sheila, Marisol, Maria, Kelcey, Eirene, and Tierra each demonstrated professionalism, kindness, and attentiveness that truly mattered during my recovery. Thank you for taking the time to review my feedback. Sincerely, Dr. Giselle Moody

called paramedics for my dad 12/29/25 because he was having a crohns relapse. When I arrived at the…read moreemergency room tell me why my dad smelled of a combination of urine, blood, and bile, and no one thought to try and make sure it was sanitary for my dad so it didn't lead to an infection. I went in the emergency room with my sister only to find my dad unconscious with blood around his neck,and the nurses verbatim said "If I knew he was having visitors I would've changed his sheets" well you should've changed them anyway??? What does me being there have to do if you give a patient clean sheets. At some point he gets transferred to ICU, they put all the oxygen in his veins, all the medical equipment they can possibly attach to him. They have trouble getting him to stabilize, however in the midst of hooking up all the machines to him like the oxygen there's five doctors in the room initially. They tell us they're still running tests he is highly sensitive and to let him rest and wait in the waiting room. I barely get any updates unless it came from the head of the ICU, and even then it's just bad news after bad news. His body doesn't stabilize, he enters cardiac arrest, and he passes away. So after watching my dad physically leave this earth, I'm waiting for the Chaplin to arrive. I never had to deal with death to this capacity before. I'm waiting atleast a hour + on the Chaplin to arrive. Finally when he does arrive he gives a grievance folder and basically says hey you have to choose immediately if you're going to burry him, cremate him etc. I'm still waiting on his ashes, but since the hospital doesn't follow protocol and isn't under compliance we have a funeral checking in on our behalf , so I can properly grieve in peace. His name is Daniel Dwayne Heskett and he died at the age of 61. I truly believe in this case it was hospital negligence. Thank you for your time. A grieving daughter Ann Elizabeth Heskett UPDATE : So under Texas law the death certificate should've been filed by Jan 8th. The doctor has signed Jan. 9th. The only reason why the doctor had signed on Jan. 9th is because I had to call pastoral care and speak with the Chaplin to ask why my dad's death certificate still hasn't been sign. Only for the doctor to text the Chaplin "I'm sorry I'll do that today" Jan. 8th I sent an email to patient relation wanting to be provided with the reasoning as to why the death certificate signature took so long, why was there a delay when cause of death was natural / cardiac arrest. Never did I receive a response back from the hospital. The Chaplin just tells me that the doctor is busy. Busy? Too busy to sign a death certificate and follow Texas law protocol when it comes to the dead? That's interesting. I'm filing a complaint against this hospital, and I'm also filing a review for my dad's death certificate to get a reason as to why it took so long file his death certificate. It's sad that the hospital doesn't keep you informed and for someone like me who hasn't gone through death in this capacity before have to call and make sure people are doing their job. But hey maybe this will inform others not to take their love ones here if they can help it

Children's Medical Center Plano 5 Stars…read more January 6, 2026 We brought our daughter here for testing and had a very positive experience. The staff were kind, patient, and professional from start to finish. They took the time to explain what would happen and helped our daughter feel comfortable throughout the process. The facility was clean and well organized, and check-in was smooth. As parents, we appreciated the communication and level of care provided. Overall, we are very grateful for the service and would absolutely recommend Children's Medical Center Plano for pediatric testing and care.

I recently brought my son here for an emergency, and from the moment we arrived in the ER, he was…read morecared for with such urgency and compassion. Because of the severity of his condition, he was admitted right away. We spent some time in an ER room before he was transferred to the PICU, and after one night there, we moved to the general floor for a few more days. Every single nurse and doctor we encountered was incredible. I genuinely felt that they cared about my child, and they were so comforting to me as a worried mama. We are truly so impressed by the level of care. Per my son's request, we want to give a very special shout-out to Nurse Graziella, she is so kind and loving! They made his stay as comforting as possible: therapy dog visits, an Xbox in the room, card games, coloring supplies, and other activities that helped keep his spirits high. As a mom, I appreciated the little things, too: including a nice coffee shop inside and surprisingly good cafeteria food. When it was finally time to go home, my son cried all the way to the car because he loved the hospital and the staff so much - that says everything!

desde que soy paciente de OMNI Medical center, he sido muy bien atentido como paciente, en las…read moredifentes aéreas, exámenes de laboratorio, ultrasonido, resonacias, etc. Cuando es necesario me remiten a un especialista, lo gerencia y le hacen seguimiento. Agentemente. Helga Nielsen

All I have to say is the attention to detail by my mom's doctor is top notch, she listens, talks…read morethrough options and follows up. She takes the time to listen which makes me feel good about my mom's treatment.

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

I called in April of 2025 to let them know I just found out of was pregnant. They believe my due…read moredate is aug 2025 amd said not a single doctor can see me for prenatal all booked So basically just show up at a hospital without having ever seen any doctor n just expect one of these random doctors deliver me. Wow so dont see a doctor n just show up to a hospital when my water breaks. Or try another city Why im in frisco and what if they all say the same thing. Nobody wants to work. I have the best private insurance ppo money can buy yet baylor scott bucks! Hoping to deliver at pga once opens but again w who and no doctor. U know im gonna be missed when I walk in the hospital!! So expect my funky ass attitude

I have been using this facility for nearly 20 years. I should have given them a shout out before…read morenow. The staff at this location is kind, caring and efficient. From the radiologist to the technicians to the office staff, they are fabulous! I highly recommend this office for all your mammogram needs.

Unprofessional receptionist was impatient when I asked how to use the kiosk. Later, she shouted my…read morepersonal medical info HIPAA violation) at me from across the room. Then, she reprimanded me for not remembering to return after the kiosk. I advised her to be more polite. Tremendous tech who was kind and explained everything

Dr. Perijoc is the absolute best, to the point that we didn't hesitate to stay with her practice…read morewhen she went to a concierge practice. If you are wanting someone who sees you within 5 minutes of walking in the door, spends 5 minutes with you and writes you a prescription, you may not be a good fit for this practice. Dr. Perijoc spends time with you, asks a lot of questions and runs tests to determine what going on with you. She writes prescriptions when needed, but she also addresses prevention and suggests supplements to keep you from needing prescriptions. Her knowledge is extensive and she works hard to ensure that you are not put into a box as many providers are forced to do when they have to see so many patients per day to be able to actually make a living. But if you are looking for a quality provider, she is the best we have ever seen. She is careful with your health and works to not over or under treat any condition. I am glad we finally slowed down enough to put our health and that of our kids first. We all see her and all are healthier for it!

The doctor does not do what they say in ordering bloodwork. For me they ordered more than what I…read moreexpected and asked for a specific price on and then sent me an huge bill. Have not been back.

United Healthcare did pretty good for the most part if you like being ignored although it's very…read moredifficult to deal with and to reach them they want you to use thier app so it's easy for them to ignore you. My biggest complaint about them is that they really are only in the business for the money not to help their members. Case In point, I'm a diabetic and require insulin. Which is okay they have insulin in their formulary however I am allergic to that type of insulin and although there are brands I can take since th other major brand is not in UHC formulary I can't get it. Mind you I'm allergic to that type and my previous doctor told me that it could cause some serious health issue if I took their brand. I asked them what my options was and was told that I can take the medication I was allergic too, pay $400 for one box of they right insulin, or I can go without insulin. So, I'm going to the philippines next week and I will buy 15 or 20 boxes (for $20each )there while I attempt to reach the insurance department which has already told me they can only help if the company is doing something illegal or maybe I'll try to file a law suite. Employers do not abuse your staff using this isurance and dont use them as your medicare part D provider. They may kill you

The insurance might be okay, but they need to invest in training their employees because their…read morecustomer service is inadequate. I called several times for an entire week, and they seem to have no understanding of what customer service means. They ask the same questions repeatedly, request information that is already in their system, and transfer you to another customer care representative when they don't know what to say. I requested to speak to a supervisor and was kept on hold for an hour. If this were an emergency, it would have been disastrous. For reference, I am Felix Gonzalez, and I have been calling about chronic back pain for a week now with no proper attention from any UnitedHealthcare customer service as of 4/8/2024.