The automated phone system is at best a complete waste of time. In a chain store such as Best Buy…read moreto not have a dedicated operator to receive and transfer calls is just ludicrous. I understand that in person customers take precedence but to have over a 10 minute hold time before I chose to hang-up is adding up to lost sales. I would urge store managers to push for additional employees that can run a multiple line set up similar to a dispatchers system. I want to also make a point, this is the type of actions that cost sales, and have customers turning to online purchases. Online sales does effect the ability for brick and mortar businesses to remain open.

We went to Best Buy yesterday to buy me the iPad Pro. We walked in and a sales associate asked if…read morewe needed help. We looked at the iPads and hubs picked out the iPad and accessories. I was lucky everything was in stock. Hubs received a discount for having a membership of some sort and that membership gave us discounts on the iPad and accessories. We were in and out in less than 15 minutes. We have always had great customer service at Best Buy.

Bryan/Brian was an absolute nightmare to work with. He picked up my washer on a Thursday evening…read moreand said he would have it repaired and returned to me the next morning. He never showed on Friday, due to multiple excuses like being super busy and having vehicle issues. We messaged all day about different times he would arrive, but and he never showed. He finally responded and said he would deliver it on Saturday morning. I did not hear from him on Saturday morning so I reached out at 10:22am. He said to give him 30 minutes and he would head my way. He never did. My friend reached out to him at 1pm that afternoon and threatened to report the washer stolen if it was not to my house by 3pm that day. It was finally delivered at 4:45pm that day by another person. The washer is still not fixed and having the same problem. Additionally, the delivery guy was unable to get the washer started, did not have the hose, and the washer was damaged. You can see where they tried to hide the damage by painting it. The paint was still tacky when it was delivered. Do not hire this guy for anything!

Theft by deception. Filed police report. BE AWARE AND don't let him take your machine. No…read morecommunication. We had to go retrieve our washer which he did a switch a roo. I do not recommend this business

I purchased a stove, dishwasher, pebble ice machine, microwave and refrigerator from here in…read moreOctober 2024. In March 2025 my brand new Kitchenaid fridge stopped working. They replaced it with a different model and did not include the pull out drawer. (Arrived home from work to a fridge dropped off- I didn't accept it this way!) It is currently March 2025 and I still have not received the pullout drawer missing from the model of fridge I did not select. I have been to the store 7 times and been told they are working on this, however this last time was told there's nothing they can do. If I purchased this from any other seller it would have been felt with already. It is still not correct and I still have a fridge with a missing drawer! NEVER BUT FROM THIS PLACE! It had been a complete nightmare dealing with them and a year later I'm still dealing with this!

I would like to retract the negative review I posted about Bob…read more Wallace and their warranty issues. It turns out they called me right away when they realized how unhappy I was with Mr. Appliance who normally does their service. The Lead Technician of Bob Wallace came out today and in 5 minutes he fixed the problem and did not charge me any fees. He was very cooperative and knowledgeable in what he was doing. Thank you for standing behind the appliances you sell from Bob Wallace Appliance.

She was great. Quick response and repaired the stove right the first time. Easy to work with.read more

Called them several weeks ago to service our LG fridge that wasn't cooling properly. Never heard…read moreback from anyone after leaving a voice message.

I was looking for a replacement ice maker for my freezer and I struck out big-time with Lowes…read more After contacting Lowes they "guaranteed" me that they had the correct replacement ice maker. So I bought a replacement ice maker from Lowes and went to install it, but the ice maker was the wrong model. So I began looking on-line and discovered A-1 Appliance Parts in Huntsville. A-1 is a satellite location from the main A-1 Huntsville office and the satellite location is adjacent from the Space & Rocket Center...easy to find...look for the Saturn V rocket. A-1 is located is a small strip mall on Old Madison Pike, nothing fancy, just a typical appliance parts business. I stopped by at lunch and the gentleman behind the counter took my model number and searched the parts database to identify the correct ice maker model number. After checking his stock he went and retrieved the unit from shelf. He allowed me to open the box to check the connector plug to validate that it was the correct unit...yes it was. I joked with him about half-price Tuesdays and he said he would give me a price break...which he did. He then resealed the box to ensure I didn't lose any parts on the way home. So far, so good! Got home and installed the replacement ice maker with no problems. I had a great experience with A-1 Appliance Parts and recommend them if you need appliance parts.

Mike is the store manager, I had a samsung dryer heating element go out and A1 had a part in stock…read moreand also referred me to someone to install that part. All told I was out about 150 dollars for something anther company wanted $560 dollars to replace. Thanks Mike and AI Appliance.

Incredible professionalism and customer service. Purchased a used washer and dryer from Mr. Paris…read more He delivered and set them up in no time. There was no doubt this man is the expert! Highly recommend.

Great company,great service one call and service was right away. And my drier was back up and…read morerunning. It was spinning just hot air and the drum was quiet not moving. Thanks you so much.ill definitely refer people to them.

We could not be more pleased with this company and the work that Jordan did to custom fit a new…read moreelectric range from a smaller 27 year old drop in stove. He worked tirelessly to cut & trim out area so new larger range would fit...and fit it does - no gaps on sides. He made sure it was done right. I'm so proud of our new range AND the professional job he did. This company by far has the most qualified and courteous employees. Danna P.

They are very prompt. He took it apart and put everything right back together. And the pricing…read morewas very reasonable with different options. I was very releived.