I recently picked Dr. Shushan as my primary care physician when I changed insurances. Mostly, I…read morepicked him because of the convenience of his office to where I live. Also, I am a physician at in the Cambridge Health Aliance system, and wanted to go outside that system for my care so that I wouldn't encounter colleagues in the course of obtaining my care, so I picked a practice in the Mount Auburn system. I saw him for the first time last week, and was very impressed by him. It took a few months to get a new patient appointment with him, but I don't have significant health problems so that was fine. He was prompt and efficient, but quite thorough in his physical exam and review of systems (the part where they ask you questions about headaches, vision, hearing, shortness of breath, cough, etc etc). In the course of my medical training I have seen many physical exams performed on a basically healthy person that were perfunctory at best, but Dr. Shushan was methodical and complete. He had an easy manner and seemed like a nice guy, so we had a good rapport. He brought up appropriately but did not beat me over the head with what we both knew I could be doing better - diet and exercise. I felt very comfortable entrusting my care to him and if I became ill, I know he'd do a good job and treat me with dignity. My only minor complaint was with a harried nurse who was a bit short with me. After signing in by the door as a first-time patient with the staff who handled the insurance, they sent me to the waiting room, but didn't tell me I needed to check in with the folks there, so I sat down for a minute or two until a nurse came out and berated me in an annoyed voice, "You need to sign in when you get here!" I hadn't realized you needed to sign in at two separate places. She later calmed down a bit and was nicer to me once I complimented her blood-drawing skills.

I thoroughly agree with the other reviewer and I am not a doctor but a self employed woman…read more I just saw Dr. Shushan as a PCP for the first time last December. I also had to wait a couple of months for an appointment as a new patient which was fine as I'm pretty healthy. I was very impressed with the quick process of getting me through the registration/reception area. His nurse was lovely and very good, and when I had my visit with him I didn't feel rushed like I've felt with other doctors in the past. Other practices treat you like cattle (sitting in various waiting rooms). He was quick to get to me once his nurse was done with the testing and did not rush through the exam. He asked me important questions to get to know me and gave me various suggestions on what to do to stay healthy. What a wonderful experience. This is how a doctor should be; knowledgeable, kind, friendly and efficient. He's my doctor from this point on!

The only reason I am giving 3 stars is because of the aids and nurses on the third floor. The…read morepictures they show on the site are for the Rehab on level one. If you go beyond that floor be prepared. My father was a patient on level 3, some of the aids and Mise where excellent! On the weekends it was a different story, some of the aids could care less. If my father was not in his last stages of dementia I would have moved him. This place needs a complete overhaul again, get rid of those who do not give a dam! BTW PT/OT were also very caring and patient. Don't get me wrong they have some very valuable employees and deserve recognition.

So far so good. The new owners are running this place soooo much better than the last owners. As…read morelong as they're taking good care of my aunt that's all that matters. Also they are doing lots of nice little extras for the family members.

This DR saved my life 25 yrs ago. Under routine surgery I contracted a MERSA infection. Several…read moredoctors attended the surgery. As others involved with that surgery faded away from my case, Dr. Rubenstein stayed and stepped up. He managed a MRSA infection (hospital acquired) using every method and medicine to completely clear me of infection. A very long medical story ...several months long...but please know this...he never gave up. I am still here, healthy. Grateful. Review long overdue.

I've never called a doctor's office and told to come right over. I was in agony and he saw me that…read moresame day. Yes, I had to be worked in to the schedule so there was a wait. The doctor sent me to the Hospital . He didn't want me to be in pain and he came after his hours to operate. He didn't leave the hospital till almost midnight. He is really dedicated to his profession. I don't have anything but the highest praise for Dr. Rubenstein.

I really like the staff at this office. They all seem helpful and pleasant. The only problem i have…read moreis that i feel as though i am pushed thru the process with the doctor. I feel as though he rushes me thru the appt and/or tries to pass me off to another doctor before coming to a full diagnosis. Dr Smith is nice, seems like he wants to help.. but in the end is like alot of other doctors- who just want to get to the next patient fast.

Don't believe the 24-7 hours of support they claim. HOME HEALTH services availability claim of…read more 24-7 is not true. I called their HOME HEALTH 24-7 number, 603-681-3500, at 7:45 am and got a recording the call was being transferred. then, i listened to music for the next 5 minutes. no one answers the phone! i tried a 2nd time and again NO ONE ANSWERS! i called the main number, 603-893-2900, several times and no one could help me. i asked for the RN on duty and she transferred to yet another voicemail in orthotics! the poor receptionist (who was very nice BTW) tried connecting me to Emily, director of HOME HEALTH and I got voice mail. i called back again and was finally connected me to the secretary of the CEO, Stephanie, who tried to patch me through to the director of the HOME HEALTH CARE DEPT. Weeelllll...... it took the CEO's secretary almost 15 minutes to find the head of HOME HEALTH CARE so we could do a 3 way conversation. i'm writing as this is happening. what a circus! I finally spoke to Emily, director of HOME HEALTH CARE, who FINALLY connected me to Mary, manager of HOME HEALTH, who said she wasn't the RN on duty but could fill in for her. who knows where's the on-duty RN?? the whole rigmarole took 45 minutes. unacceptable! i asked Emily why all this happened because she ought to know i was going to say bad things about her company unless they can explain this meltdown. she said she'd follow up with me after she investigates and i'll post an update if she actually does. this company might be ok for hospital rehab services, but from my experience, they do NOT provide 24-7 HOME HEALTH CARE support. have a back up plan if you use them for home rehab... UPDATE #1: i've not heard from the director yet (Emily) but here's what happened: Mary, the manager of HOME HEALTH asked me a lot of questions and said she'd call my doctor, then call my visiting nurse and then call me back. exactly one hour later, she called back and started asking a lot of the same questions. i asked her exactly what i was waiting on and she said "nothing"!? i reminded her that she said she'd call my nurse and doctor. she said she called both but the nurse can't come unless she gets permission for her to come today, Wednesday, instead of their next appointment day, which is Thursday. I see all my docs on Friday and am aghast that it's such a big deal for the visiting nurse to come 24 hours early to see if my issue is really a major concern. as a side note, Mary was just going blah, blah, blah. so i hung up and called the doctor's office myself. if that's what has to be done, i wanted to make sure it got done. i asked the doctor's office if they would give permission for the visiting nurse to come a day early because the HOME HEALTH nurse had not done so!! this begs the question: what the heck did Mary talk about when she called my doctor? apparently she didn't ask for the OK to come today instead of tomorrow. i'm not dealing with "Mary" anymore. that's a dereliction of duty for her not to ask. my doctor's admin said, "oh, sorry, the doctor is in a meeting. she texted me and i'm waiting for her to get out of her meeting to ask that." that was almost an hour ago. so i called the department in Faulkner Hospital where the doctor practices and asked them if any of the doctor's peers could give the ok? Answer: "NO, only your doctor can do that." my response, "ok, well, if my doctor is too busy to send a text giving permission for the visiting nurse, then i'm FIRING MY DOCTOR." (that of course has nothing to do with HOME HEALTH CARE at NORTHEAST REHAB but i just threw it in anyway.) amazing: just to get the nurse here 24 hours early, i'm considering firing my doctor who seems to be ignoring my pleas for help because she's in a "meeting". my doc's office is 50 miles away (in Mass) and i'm not supposed to drive (doctor's orders). of course, they asked if i could drive down. the answer, "not today." UPDATE #2: the doc just called me and is sending the visiting nurse over today to check things out. it is pretty unbelievable that i had to go through 3.5 hours of bull sh*t just to get a visiting nurse to come over and look at my wound 24 hours earlier than planned... UPDATE #3: well, apparently the manager of HOME HEALTH, Mary, has decided that no one there feels "safe" to come over to see my wounds. No one would tell me what was happening until my doctor called to tell me. Wow, i'm 64 year old woman, living alone, who just had surgery and they don't feel "safe" coming to see me because i vocalized my unhappiness about spending HOURS trying to get ahold of them.

The staff at Northeast Rehab are very professional and caring. My daughter receives OT/PT/Speech…read moretherapy here and she enjoys coming. Easy scheduling/rescheduling; accepts insurance and pleasant atmosphere.