My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

Worst customer service. We have installed our fireplace…read moreinsert on 7/3 and found that there was a missing part. Called Hearth and Patio in Knoxville TN, the guy named Brad promised to call back for updates but to this day 9/23, we have not received the parts and have never been able to try out the fireplace. We have called several times and we are promised with updates every time, then we are told that the parts was shipped but went missing. Shipped again but don't know where it went. "I will call you when we have updates" and he never did. It has been always us reaching out after waiting for weeks. We paid about $7,000 including installation and this is the level of customer service we received.

These guys were great! I Needed to move my mom from one unit to another in an assisted living…read morefacility. Two gentlemen showed up on scheduled and were very efficient in getting mom"s furniture moved. They were very polite and good workers. I highly recommend Two Men and a Truck even for small moves.

while very nice gentleman, it is disappointing to pay such a high fee for bottom level service…read more Firstly, they wouldn't wrap the couch, because that made it hard to grip. I did not observe them using any moving straps or tools that would be expected to protect both their bodies and your furniture. this apparently meant they also did not wrap any sort of protection inside the truck, as there are now numerous stains on my couch I will be dealing with, when it was in almost perfect condition prior to move. this also goes for repeatedly only using one person to move large items, mattress , credenza, etc. and resulted in the item/furniture being slammed to the ground upon placing it in the new dwelling. I watched this happed multiple times, where if they had just been working together my furniture and floor wouldn't be suffering damage. finally, my mom had spent an enormous amount of time largely labeling each box, and every room was grouped together at load in. even though they moved each room out one at a time, they did not load them into the truck in the same spot. this resulted in every single load on move in having to separate EVERY box off of the dolly into different rooms, and even then, extremely clearly boxes were in the wrong room. I paid a lot of money because I can't lift the heavy boxes with my disability, and it was a waste of money because I still had to move so many of the boxes to different rooms. on top of that, they wedged the boxes into the closet so boxes are scraping walls, and I couldn't move one box without starting from the top of the mountain and moving every box out. save your money, sell your furniture when you move and just buy new. not worth the hassle, expense, and damage of using two men and a truck. or use a better company

Don't judge a book by its cover!!Was very surprised, saw two young men at the counter was thinking…read morethey were just place holders, but wow they were awesome, knew the paints, face great advice and suggestions and great attitudes, great customer service - the ONKY negative was on the company how can you not do paint samples? Had to go to Lowes to get samples but..... We will come back and buy from you because of the young men

Angel was great to work with, when she was not positive about something she called someone else…read moreinstead of guessing. My experience was a great one and I will return. Much better than the big box stores close by in every way!!!

Our friend bought 2 heavy duty steel grills 2 months ago for two properties at a great price. But…read moredue to scheduling, today was the first time she could get here. No worries! Staff is excellent - friendly and helpful. Lots of great stuff for the handyman and the professional contractor. We love our local store in Palm Harbor, and this one is pretty nice, too.

Easy to use order system and they were extremely courteous and helpful. Our bank put a hold on the…read morepayment until we verified we did indeed make the large purchase. Purchase processed quickly after one quick phone call to a very polite rep and it was all taken care of. will not hesitate to order from again.

I had taken my mower to a competitor 3 times in two weeks to resolve a mechanical issue. After the…read morethird failed repair, a professional lawn mower recommended Broadway OPE. Their man showed up promptly to retrieve the machine and I had every expectation that it would take some time and considerable expense to get going. Instead, the owner returned with my mower four hours later. He explained the problem, which was simple but took some effort to diagnose. My cost was well below my nightmare scenario and I am up and mowing again. Thanks Broadway OPE - you have a customer for life!

I didn't buy my SCAG from these guys but I recently had it serviced there. They were very friendly…read moreabout coming to pick it up and had it back to me in a day. I asked them to wash it while it was there and when they returned it was so unbelievably clean I thought they had swapped it out with a new one! I would recommend the service on your riding mower here.

Letting everyone know I found a winner. After reading positive reviews after positive reviews I…read moredecided to try Bassett Small Engine. I met Bill and Rose and like all others before me, I found them both to be the real deal. Both are eager to serve the public with expert care and advice. On this occasion I brought them my Mantis Tiller. Hard to start was the problem. For a low fee he checked out the unit and found a bad ground wire, carb adjustments and a new spark plug. Runs great. Took the 21" Toro Recycler in when I picked up the Mantis. So glad to have found Bill and Rose. Also good is that they are a Husqvarna dealer as I have a 54" zero-turn that one day will need care too!

My husband and I brought a RYOBI 2300 PSI 1.2 GPM High Performance Cold Water Corded Electric…read morePressure Washer. It stopped working so I called RYOBI they told me to come here so we did 2 days later Sat. June 3,2023. They had us feel out paperwork so we did and we asked for a copy they said we did need it.. So I took a picture of the paperwork and of the front door thank goodness.. I called back six week later talk to Rose and a man, they told me the part was coming to my house so I asked do I bring it in when I receive it or do we have to put it on are selfs? She replied with sarcasm no your get a new unit.. She told me part! I didn't understand.. As she was speaking to me I can hear a man tell her give me the phone number to RYOBI let her stay on the phone for an hour and a half.. I didn't say anything and stayed composed, and I ask for the clam # I just did understand why no one informed me after 6 weeks that that's what Ryobi was doing.. I feel that my product was never looked at they just told the company (Ryobi) that.. They have so many customers they are overwhelmed and are very disorganized.. The day we drop off there was a ELDERLY man in there picking up his tool and they couldn't fine it, that was Our first sign.. The second one was when Rose said they had over 150 clients tools they were look at.. We unfortunately will not be back.. I give a * for poor customer service.. The only positive thing is that RYOBI is send anew one and we are not out 400.00, and that if I ever receive it to day is now July13,2023 !! And the man was Right I now been on the phone for over an hour with Ryobi, but this was way fast then waiting 6 weeks

Really nice group of employees, making my day just a bit better. Good selection at good prices…read more Even a $1 gallon of spring water for the boys. Lots more there than it seems. Park in back for hardware. Very helpful.

TERRIBLE customer service, went in to pay for kerosene and was ignored by 2 register workers, one…read morewas with another customer so he was ok but the other greasy haired blonde white girl ignored me and waited on the person in line behind me! I sat down in the booth, confused by what had happened and she said nothing so I got up and walked out! I will not give my money to a place that IGNORES their customers

Really cool building. Cool to see them in renovation and actually using something instead of…read morebuilding something new.

This company is not trustworthy. I have repairs that need to be done and I've been asking since the…read morebuilding was delivered. I've submitted multiple repair request forms and contacted several employees asking for assistance with zero follow up. this brand new chicken coop leaks every time it rains at the door and all the nesting boxes!! Do not waste your time or money and choose a different company.