Can I give zero stars? I tried a different Lowe's because the last one stole my delivery fee and made me pay another person to deliver. This store is no better. I paid for delivery, installation and removal of the old appliance. They delivered and left. I have installed myself and now have the old fridge sitting in the middle of my kitchen waiting for removal. Drivers refuse to answer the phone or return messages. I have now been on hold with the actual store for 24 minutes (still on hold) trying to get in touch with the drivers. Be careful of Lowe's, they will steal as much as they can from you. read more

My dishwasher broke, so I was in need of a new one. Luckily for me, Lowe's was having a sale on dishwashers! I went online and was looking for something specific, and I found just what I needed. I ordered the dishwasher and paid an extra fee to have it delivered and installed- so easy!! It took a few days for them to call me to set up an appointment, but they were professional on the phone and gave me the earliest install date available. Two days before my install, they called and set up a time of delivery. For the time, they said between 8-10 am, so I was expecting them to show up at 10, but boy I was wrong! They showed up with everything needed at 8 am, installed the dishwasher, took out my old dishwasher and they were on their way. It took less than hour, and they even made sure my dishwasher ran properly before leaving. They cleaned up their mess and off they went. I will definitely be using them again for any other appliances. read more

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Pick up is a joke. Been here for 30 minutes, order nowhere to be found, item not in stock on the aisle while the app says there are 106 in stock. Nobody around to help. read more

Could not find ANYONE to assist me with storm doors. Had to go service desk twice to request assistance with blowers. Sam did come and assist me and was very helpful. Kudos to Sam. ​ read more

We needed a new shed, so my wife suggested we use her card ( Lowes card). We went online on June 29, 2025 and completed the order for a Corando 12' X 8' Gable Style WoodShed. Est delivery July 22, 2025. No shed on that date. I went to South Mall Drive here in Baton Rouge, LA. This is where the shed was supose to be delivered. I was told it shoud be here on July 28, 2025. Still no shed. Needless to say, I told my wife pay off that Lowes card and open card at Home Depot. read more

Staff was incredibly rude, including BOTH managers. I do not know who owns/runs this Lowe's but they have very poor upper level management. The floor employees and managers do not treat their customers with respect. I would give this Lowe's 0/4 stars if it was possible. I have been shopping at Lowe's for many years and generally love my experiences at other Lowe's storefronts. I will not shop at this Lowe's again. read more

Update: Went to Lowe's to buy deck paint. Waited 45 minutes for color mixing and went to checkout. Turns out two items were substantially higher in price than labeled on shelves. I took pictures and showed them and was told item numbers didn't match. I took pictures and showed the labeled prices. Was told items were in wrong locations. Refused to honor listed prices. Wall compound (multiple buckets) and five gallon deck paint located next to clear prices. No, I didn't bother to read the item numbers. Seems the lazy employees just put stuff where it looked like it belonged and left it to customers to double check. Deck paint price was $207 but rung up $259. Patch labeled $7.24 but rung up $21. Should have seen that it was mislabeled. Paint shop workers were very friendly though management just rolled eyes. Zero stars! I'm never shopping here again. read more

Lowe's Home Improvement - Paint - Hardware Stores Near Me - Baton Rouge, Louisiana

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Horrible. I attempted to buy a gas stove and you would've thought what I was trying to purchase a space ship. One young man was great but he too gave me the wrong quote. A lady tried her best but had a lot of all issues attempting to work out an estimate, whoever trained her did a disservice to her and her customers, her inability was not her fault. The supervisor came by a couple of times to point out a couple of things on the computer but frankly, he was useless. As I was leaving I saw him chatting it up with other employees. He took me back to the appliance area but was just as bad. We agreed in me coming back the next day. He told me he'd be there all the time until 1:00 PM. Got there at 11:30ish. He was "out for a few minutes". I waited 15 minutes, no sign of him. The man who told me that he'd be back in a few was possibly the rudest person I've met. I decided to leave when a woman came by and said that the man whom have told me he'd be there all the time had left for lunch. Horrible experience. read more

This has to be the worst Lowes that I have ever been to. When you find an employee, they are of no help. I needed a simple water pressure tester, and the guy working in plumbing didnt know what it was, and he said that he couldn't help. A pet peeve on mine is self check outs. They had a very unfriendly person who didn't offer any help when the damn self check out didn't work. I am getting ready to remodel a house, and I probably won't go to Lowes. I wouldn't be surprised to see Lowes in financial trouble in the future. If you are not going to provide a service that you are not of any value. read more

This place is run by complete incompetents. Don't even bother looking at the signs at the end of the aisles are because none of that stuff corresponds. Don't even bother looking at the Lowes app to find where anything is because none of that corresponds either. Lowe's business model seems to be "fuck you go somewhere else then." Lowe's made $86 billion last year, but they won't pay anyone enough to give a fuck about anything. If there was an option for negative stars, I would give it that. read more

Super nice employees! I shop mostly in the garden area and there is a really good selection and everyone I've encountered has been more than helpful. read more

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As a contractor, Ive spent the past 10 years using Home Depot because Lowes was so bad in our area; however over the past couple of years they have remodeled stores and have become top-notch compared to Home Depot. I find myself preferring Lowe's now each day when I need to make a run to grab something for a job! read more

So what I learned today is if you buy a fridge from Lowe's, there's a chance it could be delivered by Spirit Delivery (who they work with) and if it is I hope you don't need the water line taken off the old one or the doors to the old or new fridge taken off to fit in the door because they won't do that and they will give you a nightmare of a time! Definitely ask when you order that a Lowe's person be on the delivery because these people are the most unprofessional, ridiculous people I've ever dealt with! Idk who or where Spirit Delivery is based but Lowe's needs to rethink their contract, I very seriously considered not doing business with Lowe's ever again because of this. If it wasn't for the manager smoothing things out I would've demanded a refund and went elsewhere. Update:So instead of "dealing with me" East Baton Rouge Lowe's(where my fridge was ordered from apparently) refunded me and basically gave me the middle finger even though I had just got off the phone with the stores manager Rod that they were gonna ship it to the Gonzales store because Spirit Delivery was useless in moving my old fridge that Lowe's put in 5 years ago!! I'm done, I'm never doing business with Lowe's again!! if I could give them 0 stars I would! read more

Not enough people at check out. Understand being short handed with current environment, but when two employees sitting at return desk refusing to help customers... not acceptable. Didn't see a MOD anywhere as well. read more

Just not a good store. The person at the customer service counter specifically was rude, I was going to buy a fridge through them! The fridge I wanted is literally on display at the front of their store and when I met with the sales person he simply said nothing I can do we don't have it. Why would you have a fridge for sale displayed at the front of your store that you can't sell??? read more

I had a delivery order where significant parts of the order were not delivered. I tried to call the store to get an update on what may have happened with my order but the customer service team member was not able to help me. I then went to the store to speak to the store manager and after 45 minutes he also was unable to resolve the issue. I even offered to just pick the items up once they found them. He assured me that he would check into the issue further and would contact me first thing the next day. By 10:00am I still had not received a follow-up, so I again called the store. I was placed on hold for 57 minutes at which point I gave up. If at all possible avoid this store the staff just does not have any concern for customer service. read more

Just an Fyi, I went for an interview a few weeks ago at the Baton Rouge store, it was a joke , the lady didn't even spend 10 minutes, she barely looked at my resume, then gave me this line of bull that I would fix in the garden center well, based on my background of tools and equipment, when my experience is in construction and management, my thing is why blow smoke and tell someone that you going to call them back in couple days when you have no intention of calling someone back, over my years I done 100 of interviews, and I always called the person back even if they didn't get the job, always be honest, when you can't be honest up front then don't say much for the company, just my thoughts, read more

Wow what horrible service. Lowes aught to send in a film crew the could record hours of recordings of how not to treat customers. Ignored for 15 minutes as three employees talk is my breaking point . Sorry I have no patience when I can get my parts elsewhere a lesson obviously no one cares and I'm including management just glancing over other complaints and still nothing changed. read more

We've shopped at Lowes frequently in recent weeks, since we moved into a new house and keep thinking of things we need. We've always been able to find the things we need at reasonable prices, and the employees are generally pleasant and helpful. And the plants we've bought there have thrived in our yard and garden. We'll be back for future home improvement needs! read more

Never been treated so poorly. There is absolutely no customer service. I spend hrs on hold. No returned phone calls. Delivery is extremely poor. they don't tell u that the delivery people refused to install, were rude and I had to ask them to leave. I went to a local appliance, Sherwood Appliances, and bought the same frig and it was installed within 24 hrs. Cost me about $100 more. But no aggravation, no sitting on hold, no being treated like crapola and I have a frig! I would have spent more for such great customer service a t Sherwood Appliances. read more

All these other reviews are 100% correct. The employees will literally walk away from you when you're trying to get help. I had literally 4 employees make eye contact with me and then walk the other direction. One even picked up the phone when it didn't even ring and pretended to be on a call. I waited at customer service for about three minutes as she stood there in silence not even speaking into the phone then decided to go to Home Depot. As I was leaving, the "we're here to help you and we value customer service" propaganda played over the speakers and I had to laugh. Thanks Lowes read more

I downloaded Yelp! specifically to leave this review... WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! Im talking to you Ty! This woman at customer service gave me 'stink eyes' for 10 seconds and said "I'm helping an employee right now, then I'll get to you" after 10-15 minutes of already being not helpful. Rude, disorganized, poor communication. The product I had paid for last week was literally 30 ft away and they couldn't find it. After I went and got my product in the aisle, that was supposed to be held for me, it took them another 15 minutes to identify and confirm that this was my purchase. If I asked for an update, they acted like I was inconveniencing them. These people couldn't find their phone if they were talking on it. And these words do not even come close to expressing this experience. The general manager of this store should embarrassed and appalled!!! read more

I purchased a washing machine, a dryer, and a refrigerator from this Lowe's. I placed the order online and requested a 4/1 delivery date...because that was when I was moving in and would be here. Of course they tried to deliver it the before then so I had to go up to the store and straighten it out when I got here. The large appliance employees were great and very helpful. Getting my delivery straightened out was fast and a pleasure. While I was here, I purchased the additional things I needed for my new washer/dryer (water supply hoses and dryer electrical plug). This is where they get docked 2 stars. There was only one lane open and the guy working the register was a Wiz Khalifa look alike that took his sweet time looking up the price of bolts and chatting up every customer in line. Maybe if he stopped being so nosey and asking what everyone was doing, what they did for a living, and their entire life's story...just maybe the line would have moved a smidge faster. Anyway...onto the delivery of my appliances. An hour after I left the store and straightened out the delivery mess, I received a call from the delivery driver saying that he was on the way. FANTASTIC! The delivery people were wonderful! They worked fast and did everything it took to get my appliance into my house and installed. They even popped the door off the hinges to get the fridge in without scratching it! They were great. read more

Can't check out! Only two registers open, one by the entrance and the other on the other side by lumber. One customer held up the line with his card not working so I decided to go to the other side to only see the line back up towards the garden center. I went back to the other side and that same customer was still holding up the line...unfortunately I don't have the time to wait around and left without my needs. This seems to be the norm lately at both locations here and Millerville. Going to Ace hardware since I never had an issue there. read more

Honestly this Lowe's is complete dogsh*t. I set up a measurement to get new carpet, picked out my carpet at Lowe's, and then tried to pay and set up and install. Apparently ALL of their install specialists are on vacation so they can't set up a time or take my money. It's been 2 weeks and I've gone to the store 4x and called 7 times so far. They've never gotten back to me still. I had to transfer my information to another Baton Rouge Lowe's because this was is so terrible. If you are going to Lowe's go to a different location!!! It's only an extra 10 minutes out of the way but the service will be night and day. Trash employees = trash business read more

We went there looking for a nice artificial Christmas tree and for exactly what we needed! The staff was even helpful with checking the price and letting us inspect the tree in the box before purchase. The check out line was fast and efficient and the cashier correctly applied the discounts we were eligible for. read more

Lowe's Home Improvement - Hardware Stores Near Me - Baton Rouge, Louisiana

I went to the store to get plywood and outdoor carpet after talking to 3 people that was going to get some one to cut carpet and 45 minutes and a 4th person told me that no one was there today to cut carpet I asked if they were someone there stocking they said yes so I told her they could take the cart and stock the wood and the screws that her already got and this was 11/15/2020 at 9am at N. BATON ROUGE LOWE'S 9460 CORTANA PL read more

This store has the worst customer service. I was told you can not just look at the price I have to look at the upc also as you can see from the picture it is what was describe. And placed under the price on the floor. read more

Lowe's Home Improvement - Hardware Stores Near Me - Baton Rouge, Louisiana

If you don't believe me, call. Here's the number 225-291-5100. Same for Cortana Mall location. I will be reposting this on their review. I did not get one person on the line. I called multiple times to no avail. This isn't the first time. I've spoke with a manager about no on answering the phone and he have an excuse of faulty lines. The lines should have been fixed by now. I call Lowe's Corporate in Shreveport, LA and same scenario. It's better to find an over priced mom and pop store. Customer service is terrible. read more

Lowe's employee named David, is a very intelligent and respectful employee handling customer service and I really appreciate his handling of my order. read more

I was in the store this morning and looking for assistance in flooring. Pressed the "help" button several times and was told Bill is on his way to help. Bill never showed. Customer service told me Bill went outside and I would have to wait for him. I waited several minutes and was then told Bill went outside to eat and must have gone home. So there, no one in flooring to help. On my way to Home Depot. Hopefully better customer service there. Lowes no longer my favorite home improvement store. read more

I ordered a refrigerator through the app after visiting the store to confirm availablility. Two days later my order was canceled. After calling the customer service desk 6 times, I was able to get in touch with a very impatient employee who said the were out of stock, but I argued saying I was there the day before and was assured the fridge was available. Long story short, she abruptly said she was transferring me, and I sat on hold for 10 minutes, so I hung up and here I am to tell the world. I ordered the same item from a different location without any issues. read more

Lowe's! NO Home Depot! NO Lowe's! It's like Republicans or Democrats, cat lovers or dog lovers, Pirates or Ninjas, Ren and Stimpy or South Park, Double Rainbow or Super Cute Kitten. Which is better? Well we know the answer to that... CONDITIONER IS BETTER, I MAKE THE HAIR SILKY AND SMOOTH. I like Lowe's better, mostly b/c it's by the house. You can't seem to get good advice when you really need it at either one. Both have store brands that are probably manufactured at the same site in China. Both will sell you plants and then take them back when you kill them. The one thing that makes this Lowe's better than Home Depot... It has a Subway in it. read more

I do not get a paycheck from Lowes! Why am I being forced to work there and check myself out? I may just go find another hardware store to start shopping at! That is why I no longer shop at WalMart! read more

Very bad customer service. I go to hardware stores every day for my work. I have had numerous interactions with the cashiers at this store where they are complaining to their coworkers about some drama while they're checking me out and they only stop to say thanks. Two stars for stopping to say thanks. Very bad experience. read more

Lowe's Baton Rouge sucks. One store hung up on me 4 times before I could ask question and another store won't answer the phone( I let it ring for 20 minutes). Off to Home Depot I go read more

If I could give it less than a 1 star I would. The customer service people are RUDE. I placed 2 orders on line for delivery and both were screwed up. If you complain, they act like your being an asshole. The follow through is terrible and the shelves are ill stocked. Go anywhere else instead of here.. read more

Three stars because the Lowes app has been a lifesaver at this store. It's helped me find everything I ever needed. Which is helpful because as far as I can tell the employees here are only good for standing around, having personal conversations and occasionally stocking the shelves. I've never, not once had an employee at this location ask me if I needed help with something and I come here at least twice a week for the last three months. Par for the course in Baton Rouge though, so not surprising. Just frustrating. read more

The customer service and returns area has four computers, but never enough employees to allow for speedy service. For a box store, how about paying one or two more employees to facilitate faster customer service? read more

Awful! I haven't even made it into the store! I can not get anyone past the phone operator to answer the phone and I've called 5 times so finally I asked to speak to the manager still no answer so the third time I finally get someone and he tells me to hold just one min he will check and guess what!???? He hangs up the phone!!!! So frustrating read more