Lowe's Customer Service at the 14th Street location is terrible. Bought 2 toilets at this store and one was defective leaking on the floor. After a follow up with the installer who misdiagnosed the problem again, I had to call in another plumber who quickly determined the problem. Lowe's does not stand by their products and fails to take responsibility for their Customer Service Staff who are rude and unprofessional. Will not go there again. read more

I lost my receipt and tried to return a Lowe's merchandise to them and they said they have a new policy not to take back anything without a receipt. Normally they would give you store credit. They can tell if it came from Lowe's when they scan the merchandise. I have a new policy too, shove it !!! read more

Ordered a vanity on January 12 and I am still waiting! Terrible. My handyman urged me to use Home Depot instead and I should have listened!

Had a terrible experience in the garden department. The plantation were so dry and doing. I asked her to water the plants and she said why? They don't have brains....I purchases soke anyways to save them but they aren't doing well. I would not recommend purchasing any plants from them. read more

On February 7th FEDEX delivered 4 ceiling fans to my home from Lowe's. I had alsi contracted for installation through Lowes with the understanding that the first fan installed was $170 and additional fans would be $140 each. The tech came on Frb 9, installed 3 fans and found the paddlles to the fourth fan were broken. I was told during purchase that if parts were broken or missing after reporting this , the items would be sent to me home. Or a new fan would be sent to replace the fan and another installation wiuld be scheduled. After countless phone calls and rescheduling installation 3: times, I have no replacement fan. It was to arrive Feb 14, no fan, then the 16th no fan. Again countless ohone calls to Lowe's. I am not sure that I have' been talking to real people, bots or A1 . First they tell me to take the fanti to FEDEX and ship it to Lowes. The brick snd mortar stores are 2 blocks apart. I am under treatment for Cancer and cannot drive at the moment. So today someone is picking up the broken fan between 8am as bd 8 pm. Be sure aurev to have someone here iover the age of 18. . Also 4 fans, the in installation plus a 2 year warranty plan on each fan were paid for when I placed this order on February 3rd on my Lowe's vharge. But, there bis ni new fan coming. . In irdervto have the broken fan replaced, i have to reirder a fan, at $124. Op suba. Extra $15 to have ut shipped to my house and pay the installation fee if $170 because it isthe first fan installation. Lowes will not honor the terms of my initial agreement. In the past 10 years, Lowe's has remodeled two complee kitchens fir ne.Instakkedvtwi floor. I jave purchased an additional stove ge stack washe ddryer and avd a dhwasher.The furst remodel was ggreat The secindvwas a nightmare. Bad Contractor, terrible subs. I think he picked them up on a street ciener. Kowes remodel 2 complete jutchens and outchased aooliances through them in the oast 10 years i am an individualbnitva business or a contractor i have spent well over $65009 with Lowe's since returning to Florida.i Yet, Lowe's is not able to accommodate me with a $124 replacement fan and decent customer service? That nay not seem like a big deal but to an 85 year old woman in Cancer treatment it is! I don't know uf I everyave ha do such non existent Customer Service. So if I want a fan that matches my others, i have to accommodate at bug box store. read more

Ordered flooring and tile for kitchen. Next day delivery. All went well5 star service.

DON'T buy an appliance from Lowes I purchased a Whirlpool refrigerator Model# WRS588FIHZ in August. From the start I had issues that only have gotten worse. My experience with Whirlpool customer service was horrible. I spent $1299 on this refrigerator and $119.97 for the protection plan. To date the water despencer trickles, the ice maker was broken, then replaced and now not making ice, the auto defrost is not working properly and now the refrigerator is not keeping 37* temp and is at 54*. I strongly urge you to buy else ware if you want quality appliances and customer service. LOWES = LOWEST quality and service! read more

So I want to give a shout out to a few employees at the Bradenton location. When I pulled up to the pro shop and buy a ton of crap the employees there are always happy to help me load my stuff into the truck! Especially love the little Hispanic guy and possibly Jamaican guy with the accent who has helped me load some stuff. I also want to say thanks to Dave in the cabinet section who is disabled and is always ready to help in anyway he can. Can you help me find some bigger stronger to help me move a big cabinet onto my cart. And the girls and customer service who put up with my three visits today... You rock read more

So disappointed bought a refrigerator, was delivered 6 days ago and it is not working correctly. We called Lowes and they transferred us to a manager, manager never picked up. It just rang and rang until we were disconnected, this happened 3 times. We decided to go to the store and talk with someone in person. Well this was a waste of time too. According to the manager, we didn't purchase the Lowes warranty, so we only have 48 hours to report any issues. Seriously, how could we possibly know that it will not hold a cold enough temperature in 48 hours. We have had it for less than a week (5 days to be precise) and they tell us we have to go through the manufacturer. Tried that, they won't help either. They tell us that it is our electrical outlet problem. We can't plug it into a GFI outlet. Per FL code we have to use a GFI. We have had a refrigerator in that same spot and the same outlet for 24 years with no issues. So basically we are out the money and to hell with the customer. I will not purchase from Lowes again, they obviously don't stand behind their products. read more

Cortez and 14tg st Location Clean and organized well stocked someone knows how to manage Well at this Location will be happy to return read more

Ordered the $2,000 refrigerator and they broke my front door two months ago still haven't been fixed or reimbursed for the damages. I'm in the middle of remodeling my home and have spent close to $10,000 with Lowe's so far. I still need cabinets double oven vanities toilets. Unfortunately I'll be going to home Depot. It's a shame because Lowe's is so close to my home. I've reached out on many occasions spent many hours on the telephone trying to fix this problem yet Lowe's washes their hands because the third party does their delivery. I'm a contractor and will not be using Lowe's anymore and will also be telling my constituents the same if Lowe's really cares they will contact me and we will we will remedy this problem read more

Thank you for a great Customer Service experience. Jeff in Tool World, Ashley at Returns and the manager who I didn't catch their name but it was all a positive experience! read more

Manager Justin told me both he can not do anything to help me. Lowes Protection Plan closed my claim before the problem was fixed. He "gets it " but nothing he can do. read more

I ordered kitchen counter tops over 6 months ago and they have not been installed. I have been without a kitchen for 6 months and have been forced to eat out every meal. They have not compensated me for incomplete service and wasted time. I would never use lowes again. read more

They lost my $400 mower while "repairing" it and magnanimously offered me $100 off a new one. You can't spell lowest quality without lowes.

Worse customer service I have ever dealt with. I went to check out, they double charged me for multiple items and basically told me i was SoL wasted 30 minutes at customer service to have a field coach take my cart and tell me the charge from the order will return in a few days. They charged me 166.53 printed a wrong receipt and did nothing to help. Thats after waiting 45 minutes in the paint department for help that never came. Drive down the road and avoid this location. read more

If you're concerned about your health during the fight against Covid-19, stay away from this Lowe's. No face masks, no social distancing, too many people in the building. We got bumped into, coughed on, there was trash everywhere. We left and went to Ace Hardware to spend our $300+ where it was safe, clean and the staff was helpful. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bradenton, Florida

ZERO STARS !!! The worst customer service ever! The mgr fought with one customer for 45 mins & not helping the 6 ppl in line with simple returns. I shopped, came back & still arguing with the same customer. Then denied giving me a sale price adjustment on a Christmas tree that went on sale today. They told me I had to bring the actual 8 foot Christmas tree back to the store and I don't even live near the store!!! Had the tags and the receipt! Called the other Bradenton store and they're totally willing to do a price adjustment! Don't shop here! read more

The place was filthy from entrance to exit. No lumber carts available because they are all in the aisles holding merch. Trash- actual trash on the floor and a spilled bag of gravel all along the pro entrance. 2 of the lumber aisles blocked off at 11:30 a.m. Sunday morning. Merchandise scattered and in shabby condition. Easy fixes people. read more

This store is committing fraud by incompetence. They're taking corporate or website orders, then failing to deliver appliances via their appliance distributor and service installers. When you call them, you can't get anyone to pick up. Had to go down to store to file a formal complaint. They blamed their store phone service for not picking up calls. I'm still disputing not getting my appliances with my credit card provider and their company has a corporate representative who is blindly fighting the dispute, after countless nine month disaster of paying for appliances I did not receive, including a stove that doesn't work. Companies like Lowe's now committing outright theft and fraud because they have so many flaws in their supply & sales chain, that they can't communicate between subsidiaries. Absolute horrible (if not criminal) experience with dealing with this store in Bradenton. I actually have commercial account with an out of state Lowe's Store, that is very good, so take heed of this review before you get screwed! This store has stole nearly three thousand dollars from me because of this incident. read more

Came here to look for granite countertops. Had specs in our hand. 2 male staff were assisting customers at tables. In 30 minutes we were never acknowledged, no one said be with you soon...just totally ignored! Off to Home Depot we went. This store needs some customer service skill training!! read more

I hope miss things nails as in fingers get done in flooring and plumbing, electrical every where else figured it out cuz I'm not happy no product. Wasted 35 min w 7 different departments n no answers. read more

Last Friday, March 17, 2023, we ordered a pre-standing cabinet for our dining room. We did not want to have to assemble it so we ordered it to come already assembled. We were expecting it to arrive on Monday, March 20, as per the order confirmation. We received a call on Monday telling us that they didn't look close enough at the order, and now because it had to be assembled, it would not arrive until Wednesday, March 22. The window of time we got was between 8 AM and 8 PM! Thinking this was ridiculous, we later notified via text that the new time window was 1:30 to 5:30 PM. By 6 PM. no cabinet had arrived. I contacted The customer service desk and that's when the royal run around began. No one was picking up the phone and when they did, they kept saying this would have to be referred to another department, leaving me on hold sometimes as much as 20 minutes! One of the associates in the receiving and delivery department, said that I would have to take this up with a manager, and that person never picked up my call. Also, before I was referred to a manager, he had the audacity to ask me if I was sure I had ordered it from them!!With an automated system, I was continuously referred to look at tracking my delivery on the Lowe's website, which clearly stated that it was en route and the driver was Diego. It was only after the third call that I reached someone seemed to give a damn. Her name was Rachel and she tracked down the driver, and we learned that he had already reported that he had come by our apartment with the cabinet and we weren't home. I was furious that they were putting their incompetence back on us! I demanded that the cabinet still be delivered on Wednesday as per my request, it finally did arrive with a different driver close to 8 PM Wednesday evening. Later, Rachel did call back to make sure that this time things were done correctly. Despite the help she provided, the entire service department of Lowe's is a joke. They really don't care about their customers and would rather you not bother them with your problems. I will never order from them again. read more

Wanted to buy a fridge and they said delivery is only available one month down the line - so we purchased it anyway and waited that said month. Finally the day arrived - we received a call sorry we don't have the fridge - next delivery in 2 months! This is ridiculous!! read more

This location and over all Lowes has turned to another garbage retailer. The customer service is horrendous. You ask for help and no one comes around to help. The knowledge and over all customer satisfaction has gone down the drain. read more

Terrible customer service in every department. Asked for explanation of grades in paint department, employee told me to "Read the pamphlet". OMG Then asked for help in electrical was told by employee he was "too busy" to help! Holy crap what an unbelievable dump Lowe's Bradenton is. Only reason I didn't go to Home Depot as usual was rain was coming fast and wanted to get parts and go. What a mistake going into Lowes. Never Again read more

Do NOT go to this location or any Lowe's!! Years ago I stood in a Lowe's in Texas and yelled "Does anyone want to sell me a refrigerator?" I still didn't get service. After Home Depot's racist donations, and Lowe's support of Black businesses, I gave them another shot with a major appliance. We waited two days for a fridge delivery, called this morning, and were told the delivery was July 20! They tried to blame the sales associate, then the story changed when we pointed out the receipt said July 5 delivery. We ended up getting a refund. I've had friends tell me Lowe's plays bait and switch with inventory. Now, I've experienced it myself. If you are without a fridge, pick somewhere with a delivery guarantee! We're heading to a small, local shop to spend our $1500. I'll post an update on THEIR page soon. read more

I actually in general like this store.... but today was a horrible experience at Lowe's Bradenton. I had a store pick up so I went to the Returns/Pick up/Customer Service line. Only two associates handling the growing line. But I got my merchandise and after putting it in the car I went back to shop and for what was worse.... checking out! Only two checkouts open in a really busy store. There had to be at least 10 unopened unused checkouts plus all the self service ones that were cordoned off. There seemed to be a number of associates wandering. Clearly all the Working associates were stressed and not happy either. Come on LOWES, take our money and let us get out!!!!! read more

Horrible experience with appliance purchase!!!!. They delivered appliances without installing, nobody can tell me why the delivery person didn't install. Now been waiting 2 weeks to get appliances installed. I've stayed home twice from work to wait for installers and twice no-showed, and this is after they should have been installed at delivery in the first place. Nobody answers the phone in delivery department or installation department (yes, two different departments ) and the two departments don't take responsibility for each other's mistakes and they don't communicate to each other. Absolutely ridiculous how messed up their service is. You are better off shopping for appliances at Home Depot or a local appliance store, even if it's cheaper at Lowe's you will pay for it in frustration and wasted time waiting for service!! read more

I had an awe full experience with purchasing an American Standard toilet at my local Lowe's on 14th Street in Bradenton Fl. It clearly stated it came complete with all parts which included a soft close lid. It did not. I tried calling 7 times to speak to manager got hung up on 7 times no one ever answered the phone. Called for the 8 time told associate that I needed to speak with anyone but not a manager because it was clear they did not care! I spoke with Chris. He really didn't care about my issue he stated I needed to contact American Standard. I told him I bought it from Lowe's not American Standard but he really didn't care. I told him I had the box it came in which stated on the outside that it came with a slow close lid he said it didn't. He was awful and clearly didn't care what I had to say. I would never buy from that store again and I live very close and I am in there all the time. They are an awful representation of a business! read more

Lowe's Home Improvement - American Standard Toilet - Hardware Stores Near Me - Bradenton, Florida

I recently purchased a new Whirlpool smooth top range from Lowes. The first time I tried to use the oven, I put fish in and cooked it for the required time. When I took it out, it was COLD. I got a refund for the stove and it was returned to the store. However, before it was picked up, the appliance delivery person for the replacement stove moved it to my lanai. He then told me that this "new" stove I had purchased, had, in fact, been used before. There was grease on the inside of the door, and it was obvious that one or more burners had already been used. So the "new" range I purchased, was actually used and was being sold as new! I will NEVER purchase another item from Lowes, and neither should you! This is fraud, plain and simple! read more

We have ordered 3 different 48 inch bathroom vanities over a 3 month period trying to get a least one that did't come in damaged. All three were damaged. A 36 inch vanity that was ordered white came in brown. Strongly recommend that no consumer order a vanity from Lowe's. If you are lucky enough to get it not damaged, it probably won't be the right color. read more

We got AMAZINGLY GOOD PRICING at this store. We went there first for a quote on a full set of kitchen appliances (dishwasher, over-the-range microwave, stove, refrigerator - all the same brand). We then went to HH Gregg which is new in town and supposedly giving excellent pricing. They were $1,500 over the price we got at Lowe's WITHOUT the extended warrantees, installation or a plug for the stove. They also did not have the model refrigerator or microwave we wanted. They had a more expensive fridge and a low end micro (the only frige and micro they had in that famous brand). Lowe's has a selection of several models in the same brand name. They have lots of other brands and items to choose from, too. This sounds like an ad, LOL. We were also impressed with the Lowe's salesperson's knowledge (Zach). We went back and made sure he got our sale. We know where to shop now, thank you Lowe's. Our only problem was their checkout person did not know how to properly ring up our sale. She could not get the entire order to appear on her register screen and started to give us a hard time about it as if we were mistaken (or lying or crazy, sheesh!). Our salesperson had to come to the front of the store and press a single key on her register in order for it to show our entire order. Nobody's perfect, but be aware of the potential for that because your order is established in the specific department, then you go to the front of the store to have the sale rung up - assert yourself if necessary so you get assurance of what you're buying. read more

I hate going to Lowes. Esp. the carpet dept. only one person for all carpet and tile. You have to wait at least a hour or more. They need more help. I never can find anyone in the isles to help me I have to go searching. I usually go to Ace. The only reason why I am dealing with Lowes is bc they have a special free installation read more

Amazing help from a woman named Angel. I needed plywood cut and she was amazingly helpful. So hard at times to find someone who works like they like their job. Thank you to this amazing person!! read more

Worst Lowe's I've ever been to, I waited hours to get help and they would not honor their online prices, instore prices are much higher, so not be lured in by their online sales because the instore prices are 10-20% higher and you have to pay for delivery to get the discounts which ends up being much more than you would have saved. Terrible attitudes, everyone treated me like I was a nuisance and muttered negative comments under their breathe. I will now be boycotting Lowe's. Much better service at the Home Depot on manatee ave read more

Don't buy appliances at Lowes. They sell you products they don't have in stock, give you a delivery date which changes constantly because they don't have the product and when you ask for your money back they tell you you have to wait 2-3 weeks to get it all back because it has been over 30 days and they have to cut a check. Then they try to make it out to be your fault for buying they product or not coming in within 30 days. Wait, they are the ones that keep changing the delivery date making you wait and believe it will be there. read more

In 2015 we purchased a Frigidaire five burner electric range self-cleaning convection oven. We wanted to buy a Samsung range but at the time they were out of stock. So we settled for the Frigidaire stove and we are really disappointed with it. At first the broiler element way, that was fixed then neither the broiler with the bake element worked. I was told the temperature control was burned out. We took that to a plant store they checked it and it was fine. The appliance repair store then said it was the electric control board. Which will be another two to $300. I didn't buy the extended warranty since all the other stores I've had lasted 20 to 30 years. The Frigidaire lasted 3 1/2 years so now I am the new owner of a Samsung range and you can just tell by the way it is made it is a much better range. Don't ever buy Frigidaire range is or any other appliances from them. read more

Don't try and price match cause they won't comply to the company's website! Customer service is sooo rude! Glad Home Depot is just down the road! read more

At first, I was going to file a complaint for Lowe's as a whole, but I just had a very degrading experience in store. This is the second time I placed an online order for an item, for it to be canceled WEEKS later, because they "ran out". This time, it was a Kobalt lawn mower. After paying someone to mow my lawn again, 2 weeks after it was supposed to arrive, I got an "order update" that just showed that my order was canceled. No phone call or email explaining they had run out, it just showed it was canceled. I had to call myself to find out what happened. At this point I demanded a similar mower for the same price as the original one I purchased, which was $299. I couldn't compare them side by side because the one I had ordered had disappeared from their website, but the one I found that seemed to have the same specifications, but was a newer model, was suddenly $499. The most that the manager offered was $100 off. Which is technically only $50 off since you can easily get a 10% off coupon online. I do not remember his name but he was nice and professional about it. Livid at the time, I declined his offer and decided to get in touch with corporate. Although the lady I spoke with was very nice, the call was completely useless. All she did was apologize and try to search for a new mower I may be interested in, even though I told her I spent hours researching myself, which led me to the mower that I was SUPPOSED to get, for $299. I called Lowes back and spoke with a manager named Kevin to see if the discount was still available. Even though I at this point did not want to give Lowes my business, this is the mower I wanted and Home Depot doesn't sell it. He was professional, told me it wasn't a problem, and to just come in and let him know that we spoke and I would receive a discount. So, I walk into Lowe's on 41 and go straight for order pickup because I wasn't sure if he had reserved one there for me or if I had to go get it. The girl called over the manager, Chris, who was walking by at the moment. I briefly described the situation to him and he says "uhhhhh, I don't know a Kevin". I told him I may have gotten the name mixed up but continued to explain the situation. We came to the conclusion that I had called the wrong store (Kevin works at state road 70). I explained that I did still speak with another manager before Kevin, whom I was sure managed his same store, because I went ahead and checked the number I called. In the middle of explaining, nicely, about the mower I found for $499 having the same specifications as the other one, he just walked away in the middle of my speaking. Still holding my patience when he came back to tell me the mower I want is for $699 and he can't do he $200 discount, I reminded him the one I wanted now was $499 and was only asking for a $100 discount. Was he even listening to a word I had said before? Now, he proceeds to tell me I dont want the one for $499 because it isn't self propelled. Being a 130 lb young woman, I knew exactly what he meant by that, and insisted I would be fine without the self propelled. He sighs and says "trust me, you're going to need self propelled". At this point I was absolutely offended and told him that I know I am a girl but I know how to push a mower and its not my first time. He said if I really want that one he would do the $100 discount for me. He was still hesitant and never friendly about the situation. He walked away at this point, not explaining where I needed to go. I tried to follow and he said he would have someone bring it up to me, but then walked out the front door and never returned. I asked the gentleman where I needed to go to check out and he seemed unsure but said probably customer service. At this point I don't even know where Chris went and didn't know what to say to the girl at customer service. Luckily the girl from pick up came to tell the girl at customer service that I was receiving a discount, which was followed with a nasty "really, why?" She was friendly but through all of this she was attempting to vent to me and other employees about drama between her and the other girls. Completely unprofessional. I have worked in some form of service my whole life and everyone knows you don't complain in front of, and especially to customers about work drama. Lastly, while waiting at customer service an employee tapped me on the shoulder to let me know I had dog hair stuck to the back side of my yoga pants. If a manager is reading this, check out the cameras from about 3:20 PM on July 1st and you can see him approach me. I could understand if I had toilet paper stuck to the bottom of my shoe but him approaching me like that was completely inappropriate. Needless to say Lowe's has lost a customer for life. Fix your online ordering, sexist management, and teach your employees not to harass the females who come in there. read more